Looking back and looking forward: is public service the same?

Naomi Stanford, April 16 2015

45 minutes

• Skim over the last forty years of public service

• Consider current landscape

• Glance at forty years from now

We’ll focus on the design of public services and what skills and capabilities a workforce needs to be effective in the different designs

Welfare state to neo liberalismNeo liberalism 1970s

Policies have been characterised by: encouraging market competition, cutting expenditure for social services, deregulating aspects of business and society, privatising previously owned government assets, and reducing emphasis on ‘the public good’.

Source: https://theexhibitionlist.wordpress.com/2012/05/23/the-peoples-history-museum-manchester-england/

Public service motivation to new public management

Public service motivation New public management (influenced by tools from the private sector)

Values of Samaritans, humanitarians, civic dutyBenevolent non-profit goalsSatisfaction of collective interests to achieve common goodSupport for others Citizen centred

Abolition of public servant ‘status’Introduction of performance related pay systems Values of entrepreneurship, quality, competitionTargets in drive for pursuit of results, efficiency, effectivenessCustomer centred

Adapted from: Y. Emery and D. Giauque, The hybrid universe of public administration in the 21st century, International Review of Administrative Sciences March 2014 80: 23-32

Source http://theuwsa.cfswpnetwork.ca/wp-content/uploads/2014/06/10442891_10203021825998902_708117493971578000_n.jpg

Changing skills 1

What skills do you need to reconcile expectations of civic service with expectations required by the commercial world?

https://aspanational.wordpress.com/2013/10/31/yes-public-service-is-for-young-people/

Future of government services: 5 public service reform principles

• Open, tight, loose, digital, innovative.

• These are what I believe should be the characteristics of productive, effective and successful governments, now and in future.

• But this is a race with no finishing line – we will never be able to say “mission accomplished” or “job done”. (Francis Maude10 February 2014)

https://www.gov.uk/government/speeches/future-of-government-services-5-public-service-reform-principles

Open, tight, loose, digital, innovative.

http://www.cio.com.au/article/523036/shifting_digital_culture/

New forms of government

Deloitte, Form must follow function.http://www2.deloitte.com/uk/en/pages/public-sector/articles/implementing-new-business-models-in-uk-public-services.html

Near future ?

Changing skills 2

• What skills are needed to work in open, tight, loose, digital, innovative organisations?

Source: https://theruleoffreedom.wordpress.com/tag/spontaneous-order/

40 years out

1. Noocracy2. Cyberocracy3. An AI Singleton4. Democratic world government5. The polystate6. Futarchy7. Delegative democracy8. Seasteading9. Gerontocracy10. Demarchy11. A dark enlightenment12. Post-Apocalyptic Hunter-Gatherers

http://io9.com/12-futuristic-forms-of-government-that-could-one-day-ru-1589833046

Changing skills 3

• What skills should we develop to work in a future government design that we cannot predict?

http://io9.com/12-futuristic-forms-of-government-that-could-one-day-ru-1589833046

Looking back and looking forward: is public service the same?

Then – 1970s

Now - 2015

Future – 2055+

Questions?

Contact:Naomi Stanford, PhDEmail: naomi@stanford.ccVisit my blog and website: http://www.naomistanford.comFollow me on Twitter @naomiorgdesign, @naomigovdesignAmazon author page https://www.amazon.com/author/naomistanford

Source:http://photographyblogger.net/12-interesting-question-mark-pictures/

Resources

• http://thegovlab.org/the-21st-century-public-servant/• https://www.gov.uk/government/speeches/future-of-government-services-5-public-service-

reform-principles• https://www.civilserviceworld.com/articles/interview/interview-john-manzoni• http://www.profilebooks.com/isbn/9781781253106/• http://www.publications.parliament.uk/pa/ld201415/ldselect/lddigital/111/111.pdf (Digital skills)• http://eskokilpi.blogging.fi/2015/03/27/the-future-of-jobs-not-being-an-employee-but-not-quite-

like-being-a-contractor-either/#comments• http://www.theguardian.com/public-leaders-network/2011/dec/08/privatisation-flexible-public-

services• http://ras.sagepub.com/content/80/1/23.extract#• http://www.accenture.com/us-en/Pages/insight-workforce-future-humanizing-work-digital.aspx• http://damiencahill.net/contact/• http://www.economist.com/node/21564533• http://f.hypotheses.org/wp-content/blogs.dir/1970/files/2014/11/5251497434_afeb2df2fa_o.jpg