ppc industry forum, 03 december 2009

PPC Industry Forum, 03 December 2009

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BTW Products and Strategy

Disclaimer•BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication.

•Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation.

•In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available

•BT reserves the right to make changes to the information in this presentation at any time without further notice

•Exclusive reliance on the information in this slide pack is at your own risk

Partial Private Circuits



Agenda•Introductions – All•Efficient use of PoH Infrastructure - John Morden/Ed Pigott•21C Update - Becky Hewlett•Wholesale Customer Reporting (WCR) Demo - Sheila Mason/Mitesh Tailor•Review of previous actions – Leslie Hurrell-Smith •Product Development Update – Pauline Cowie

•Product In Life Update – Jeneva Hibbert•QoS Reports•Communications/Notifications•BCMR Update

•AOB – All•Forum Review - Leslie Hurrell Smith•Date of next meeting - All




Partial Private Circuits – Industry Forum

Introduction

business unit (for internal use only) / url (for external use)

PPC Industry Forum

PPC Point of Handover Pricing

3 December 2009



Background

The basis of the new PoH pricing was set out in 4.160 and 4.161 of the Leased Lines Charge Control Statement dated July 2009. The third alternative set out in 4.160 was “Introduce a cost recovery mechanism that would incentivise migration to new, aggregated PoHs. Under this approach, circuits handed over new PoHs would not attract the separate new PoH charges we are imposing. This would incentivise CPs to migrate to the new efficient PoHs as it would allow them to reduce (and ultimately avoid) the new PoH rental charges.

Of the three further alternatives we discussed above, BT has proposed to implement the third one. We expect BT to implement this within three months following implementation of the charge controls.”



Progress of Consultation

Following the Ofcom Statement, BT has met with Industry twice to discuss the proposals:

a) At an Industry meeting on 21th August, where the pricing approach was first explained to Industry, and early indicative prices shown.

b) At a PPC Industry Forum on 17th September 2009, improved illustrative prices were presented.

A set of proposed prices were communicated to members of the PPC Industry Forum on 27th November 2009.

To date BT has received no formal response to its proposals.



How prices were calculated

a) Number of PPC Muxes used for Point of Handover identified

b) Volume of PPCs handed over Points of Handover measured using July 2009 data

c) The number of 64k and n64k PPC circuits handed over aggregate 2M bearers was identified using data from November 2009.

d) The total cost of PPC 3rd Party PoH charge was calculated for these circuits and divided by the volume of PPC muxes to get an underlying charge per mux.

e) The calculation was stratified by Mux size.

f) The resultant charge by Mux is consistent with the per circuit charge and is an Industry average.



How new pricing will work

The charge will apply to each PPC point of handover SMA mux.

Charges will apply to both PPC PoH and former Retail PoH that have been redesignated as PPC PoH.

All PPC circuits delivered over the PoH will have the 3rd Party PoH Rental charge dis-applied. This includes the charge for 64k and n64k PPCs delivered over aggregate bearers carried over the PoH mux.

3rd party PoH charges will continue to be charged on those PPC circuits that are not handed over at a PPC PoH.

Operators can reduce their PoH costs by achieving an improved fill rate on their PoH, rewarding improving efficiency with lower aggregate PoH charges.



Proposed Point of Handover price:

Indicative Prices at September Industry Forum

Proposed Prices

Rental p.a. (£)

SMA – 1 6,817 6,192

SMA – 4 11,197 10,837

SMA – 16 14,605 13,643



Practical Details

Systems development work - Q1 2009/10 (January to March 2010)

Live billing Q2 2010/11 (April to June 2010)

There are additional costs that CPs will bear resulting from the rearrangement of these circuits.

(This is set out in 4.161 of the Ofcom Statement).



Next Steps

Any responses to these proposals to be made formally to BT in writing.

Reponses can be made to Product Line (Pauline Cowie or Jeneva Hibbert) or through Account Team. The closing date for responses is 5pm on Friday 8th January 2010.

BT and Communications Providers to work together to develop necessary systems to implement new pricing proposals. This work must be completed in Q4 2009/10 (January to March 2010).

BT to formally notify new product and prices on Carrier Price List with usual notice periods.




21CN Update




Wholesale Customer Reporting (WCR)

Sheila Mason / Mitesh Tailor




Review of Previous Actions(in conjunction with Action List)




Action Point 04/12 (04/12/08)

RFT T2R Initiatives Presentation: Validation Rules



Action Point 01/03 (05/03/09)

Exchanges taken off the Closure List




Action Point 04/06 (04/06/09)

Provisioning Stats – Inclusion of Provision against Customer Required

by Date (CRD)




Action Point 05/06 (04/06/09)

Provisioning Stats – Requirement for Mean Time to Provide is shown in Working Days instead of Calendar

Days




Action Point 06/06 (04/06/09)

Repair Stats – Matters Beyond Our Reasonable Control (MBORC)




Action Point 09/06 (04/06/09)

Excess Construction Charges (ECC)1)Mapping Service

2)Identification of costs for dual provision at same site




Action Point 10/06 (04/06/09)

Excess Construction Charges (ECC)1)£350 Planning and Admin Charge

2)Copper Out of Limits




Action Point 01/09 (17/09/09)

Central Birmingham Zone (CBZ)




Action Point 02/09 (17/09/09)

Birmingham Metro




Action Point 03/09 (17/09/09)

Enhanced Care Plus (EC+)




Action Point 04/09 (17/09/09)

B End Shift Price:




Action Point 05/09 (17/09/09)

BCMR SLG:




Action Point 06/09 (17/09/09)

SLG Payment Reports




Action Point 07/09 (17/09/09)

Central London Zone (CLZ) Exchange Review




Action Point 08/09 (17/09/09)

PPC CP2CP Managed Move





Product Development Update



PPC Development Roadmap Q4 2010/11 Q1 Q2 – Q3

Rapid Restore – Go/No Go

9 Dec 2009

High Band FOC Improvement

Q4

Leased Line Charge control – Final Doc

Received

2nd July 09

High Band FOC Improvement Cust, Trial

Q2 – Q4

Leased Line Charge Control – Rental Prices

Implementation

1st Sept 09

CP to CP Managed Move - Tactical

14th Sep 09

Birmingham Reduced Lead Time

27th July 09PPC Contract Review

1st Oct 09

BCMR Aggregation Node Phase 3

March 2010

Enhancecare Plus (Fibre)

1St Oct 09

Leased Line Charge Control – Infrastructure

& PoH Prices Implementation

1st Oct 09

BCMR Aggregation Node Phase 2

Q2 – Q3

3rd Party Infrastructure Sharing

WithdrawnB End Shift Charge

TBC

Term Discounts

TBC

2009/10 Q2 Q3

CP to CP Managed Move - Automated

18 Dec 09

Enhancecare Plus (Copper)

March 2010

Ethernet over TDM

30 March 2010

Geo Lead-Time Reductions Metro Access 30 Days

Q1

PPC Price Control RPI-X

1 October 2010

PPC Annual Price Control Review

RPI-X

1 March 2010

CELA Discount

February 2010




Product In-Life Update

•QoS Reports

•Communications & Notifications

•Business Connectivity Market Review (BCMR)




QoS Reports



Partial Private Circuits – Provision Stats

30 Jun 09 31 Jul 09 31 Aug 09 30 Sep 09 31 Oct 09 30 Nov 09% Success 99.11 98.92 99.46 98.65 99.26 99.59Successes 782 918 920 1,020 940 723Volume 789 928 925 1,034 947 726Failures 7 10 5 14 7 3Late 0 0 0 0 2 0% Success 100 100 100 100 100 100Successes 22 15 18 13 19 21Volume 22 15 18 13 19 21Failures 0 0 0 0 0 0Late 0 0 0 0 0 0% Success 98.33 98.28 99.04 100 98.15 100Successes 59 114 103 74 53 33Volume 60 116 104 74 54 33Failures 1 2 1 0 1 0Late 0 0 0 0 0 0% Success 99.15 99 99.5 98.52 99.31 99.55Successes 701 789 799 933 868 669Volume 707 797 803 947 874 672Failures 6 8 4 14 6 3Late 0 0 0 0 2 0

Right First Time (PC L2C)


Highband Products & Services

Narrowband Products & Services

Wideband Products & Services



Partial Private Circuits – Provision– Early Life Failures (ELF)

30 Jun 09 31 Jul 09 31 Aug 09 30 Sep 09 31 Oct 09 30 Nov 09

% Success 99.11 98.92 99.46 98.65 99.26 99.59

Volume 789 928 925 1,034 947 726

OTD with ELFs 7 10 5 14 5 3

Late with ELFs 0 0 0 0 0 0

Late without ELFs 0 0 0 0 2 0

% Success 100 100 100 100 100 100

Volume 22 15 18 13 19 21




% Success 98.33 98.28 99.04 100 98.15 100

Successes 59 114 103 74 53 33

Volume 60 116 104 74 54 33

Failures 1 2 1 0 1 0




% Success 99.15 99 99.5 98.52 99.31 99.55

Successes 701 789 799 933 868 669

Volume 707 797 803 947 874 672

Failures 6 8 4 14 6 3




Right First Time (PC L2C)


Highband Products &

Services

Narrowband Products &

Services

Wideband Products &

Services



Partial Private Circuits – Provision to Customer Required by Date (CRD)

30 Jun 09 31 Jul 09 31 Aug 09 30 Sep 09 31 Oct 09 30 Nov 09% Success 69.07 72.41 66.95 67.99 64.73 59.15

Failures 244 256 306 331 334 297Volume 789 928 926 1,034 947 727

% Success 40.91 53.33 33.33 84.62 52.63 38.1Failures 13 7 12 2 9 13Volume 22 15 18 13 19 21

% Success 65 78.45 87.5 62.16 51.85 51.52Failures 21 25 13 28 26 16Volume 60 116 104 74 54 33

% Success 70.3 71.89 65.05 68.22 65.79 60.18Failures 210 224 281 301 299 268Volume 707 797 804 947 874 673

Performance to CRD Partial Private Circuits






Partial Private Circuits – Provision – Mean Time to Provide


Average Days (Calendar) 63.31 62.16 66 55.7 54.83 54.78

Total Days (Calendar)49,950 57,681 61,054 57,590 51,920 39,768

Volume 789 928 925 1,034 947 726

Average Days (Calendar) 271.45 109.47 88.11 76.77 117.26 94.33

Total Days (Calendar)5,972 1,642 1,586 998 2,228 1,981

Volume 22 15 18 13 19 21



Volume 60 116 104 74 54 33



Volume 707 797 803 947 874 672

Mean Time to Provide (PC

L2C)


Highband Products &

Services

Narrowband Products &

Services

Wideband Products &

Services



Partial Private Circuits – Provision Stats - Chart

97

97.5

98

98.5

99

99.5

100


PPC Provisioning

Right First Time (PC L2C) Partial Private Circuits %Success

Right First Time (PC L2C) Highband Products & Services% Success

Right First Time (PC L2C) Narrowband Products &Services % Success

Right First Time (PC L2C) Wideband Products &Services % Success



Partial Private Circuits – Repair Stats30 Jun 09 31 Jul 09 31 Aug 09 30 Sep 09 31 Oct 09 30 Nov 09

% Success 90.6 89.32 87.65 89.33 88.52 90.1

Successes 2,584 2,651 2,513 2,420 2,398 2,320

Volume 2,852 2,968 2,867 2,709 2,709 2,575

Failures 268 317 354 289 311 255

Late 115 165 200 172 174 145

% Success 92.65 92.19 93.18 91.53 77.19 89.58

Successes 63 59 41 54 44 43

Volume 68 64 44 59 57 48

Failures 5 5 3 5 13 5

Late 3 3 3 3 11 1

% Success 89.12 87.63 86.09 88.22 89.43 91

Successes 524 510 526 502 474 455

Volume 588 582 611 569 530 500

Failures 64 72 85 67 56 45

Late 20 33 46 35 28 26

% Success 90.94 89.66 87.97 89.57 88.6 89.89

Successes 1,997 2,082 1,946 1,864 1,880 1,822

Volume 2,196 2,322 2,212 2,081 2,122 2,027

Failures 199 240 266 217 242 205

Late 92 129 151 134 135 118

Right First Time (PC T2R) Partial Private Circuits






Partial Private Circuits – Repair – Repeat Faults


Volume 2,852 2,968 2,867 2,709 2,709 2,575

OTR with Repeats 153 152 154 117 137 110

Late with Repeats 6 9 7 9 5 6

Late without Repeats109 156 193 163 169 139

Volume 68 64 44 59 57 48

OTR with Repeats 2 2 0 2 2 4



Volume 588 582 611 569 530 500

OTR with Repeats 44 39 39 32 28 19




Volume

2,196 2,322 2,212 2,081 2,122 2,027

OTR with Repeats 107 111 115 83 107 87






Right First Time (PC T2R)



Partial Private Circuits – Mean Time to Repair – Including Intermittent Faults


Average Repair Time (hh:mm) 04:58 04:57 04:31 04:21 04:52 04:10

Total Time (Days) 589.69 611.43 538.71 490.77 548.57 446.8

Volume 2,852 2,968 2,867 2,709 2,709 2,575

Average Repair Time (hh:mm)

08:01 04:45 11:37 02:22 03:42 02:57

Total Time (Days) 22.7 12.68 21.3 5.83 8.77 5.9

Volume 68 64 44 59 57 48


03:26 03:45 03:19 04:20 03:30 02:51

Total Time (Days) 84.04 90.97 84.23 102.79 77.41 59.35

Volume 588 582 611 569 530 500


05:17 05:15 04:42 04:24 05:14 04:31

Total Time (Days) 482.95 507.78 433.18 382.14 462.39 381.55

Volume 2,196 2,322 2,212 2,081 2,122 2,027





Mean Time to Repair (PC T2R)



Partial Private Circuits – Mean Time to Repair – Excluding Intermittent Faults


Mean Time to Repair (PC T2R)



06:21 06:14 05:25 05:31 05:55 05:00

Total Time (Days) 581 603.91 511.36 482.15 534.09 437.47

Volume 2,194 2,324 2,265 2,097 2,165 2,099



10:13 06:05 13:04 02:46 03:57 03:04

Total Time (Days) 22.55 12.66 21.23 5.66 8.71 5.49

Volume 53 50 39 49 53 43



04:24 04:37 03:48 05:15 04:03 03:14

Total Time (Days) 82.36 90.06 78.37 101.57 75.37 58.48

Volume 450 468 494 464 446 433



06:45 06:40 05:42 05:41 06:29 05:31

Total Time (Days) 476.09 501.18 411.76 374.91 450 373.5

Volume 1,691 1,806 1,732 1,584 1,666 1,623



Partial Private Circuits –Repair Stats - Chart

0

20

40

60

80

100


PPC Repair Stats

Right First Time (PC T2R) Partial PrivateCircuits % Success

Right First Time (PC T2R) HighbandProducts & Services % Success

Right First Time (PC T2R) NarrowbandProducts & Services % Success

Right First Time (PC T2R) WidebandProducts & Services % Success



Communications:

012/09 PPC Contract Review Completion Notification – 23/09/2009

013/09 PPC Data File – 30/09/2009

014/09 PPC Excess Construction Charge (ECC) Mapping – 14/10/2009

321-09 MBORC declaration due to recent severe weather – 23/11/2009




Pricing Notifications:

No price notification since last Industry Forum




BCMR Update

Phase 1 – Completed to meet 1 April 2009

Phase 2 - Completion of amendment to existing circuit as at 8th December 2008. Adjustment made to circuit inventory bill affecting wef 1st September 09

Phase 3 - Distance adjustments to circuits moved or ceased between 8th December 2008 – 31st

April 2009

Pricing Adjustments to 8th December 08 in progress, target completion March 2010





A.O.B

•Feedback on PPC Comms & Website.



Forum Review

Next Meeting Scheduled

4 March 2010

Venue: TBC


ppc industry forum, 03 december 2009

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