ppb clear communication day 2
DESCRIPTION
TRANSCRIPT
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Clear Communication
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Communicating effectively
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Guess ?
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Any Diamond needs to be cut and
polished
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Need to
evaluate the
beauty and
elegance
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Priceless
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Making hard things
easier
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Understanding we’re
different
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Learn how to not ignore dysfunction
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Push our team members
in the
right direction
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What to do when we get
stuck ?
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Focus on
Solutions not Problems
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Focus on the
FUTURE not the PAST
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SHARE your Ideas don’t ARGUE
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Choose your Words carefully
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Use more
CANs’than CAN’Ts’
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Don’t Always Use
“You”!
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4 Steps to
Helpful
Listening
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AFFIRM
EXPLORE
REFLECT
SILENCE
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5Cs’s’
Of Effective
Speaking
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CourteousClea
rConciseCompleteConcrete
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43Muscles to
Frown
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17Muscles to
SMILE
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#1 Listen Carefully#2 Use the Right Words#3 Speak
Well#4 Watch Your Body Language
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SmilingKeep
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Best Of
Luck
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For a new
beginning
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