poster impact of social media on consumer attitude in remittace business
TRANSCRIPT
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Introduction
Remittance is sum of money sent in payment or as a gift. Commonly used
immigrant who live overseas and send money for the family maintenance.
Some developing countries remittance plays a vital role for their economy.
Due to internet revaluation Social Media is now big part of our everyday life.
For the immigrant who lives in overseas Social media is the most easiest
way to stay connected with their family and friends. Therefore remittance
business customer used social media a lot and they share their views in the
social media about their money transfer experience. Social media com
Social Media (Facebook, Twitter & we chat) is reshaping Global Money
Transfer . and Xopo is the 1st company to do it. Tang S. (2015)
Remittance Industry
Aim & Objective
Aim The Aim of this research is to explore consumer behavioural change due to Social media and economic impact for a remittance company.
Objective To Explore the impact of social media on business. To consider the impact of social media of consumer behavior. To Identify current trend of Social Media in remittance company to use To establish consumer behavioral change to send money online rather than high street due to Social Media To Investigate the challenges for a company to keep up to date with their consumer in social media revolution.
Outline of Literature
Sources of Literature
Reference
Implication
Going Forward
Methodology
Qualitative
Interview to Remittance company
(Marketing manager/CEO/MD)
Interview to Industry Expert
Quantitative
Questioner for
High Street Customer
Questioner
for
Online Customer
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Alex, W. (2010), “http://www.slideshare.net/wah17/beyond-branding-digital-brand-engagement”
Consumers have been using internet technologies in increasing numbers and more intensively, which presents opportunities for businesses to reach and connect with more people using websites and social media sites
Armstrong and Hagel, 1996; Jung et al., 2013). social media sites, are growing in importance and use, internet marketing experts suggest that the website should be the ultimate destination for businesses
Guarino, 2013; Murtagh, 2013. the most important reasons to do so are that the businesses cannot control what content or ads will show when the user visits a social media site, and the businesses can capture richer web analytics about their prospects and existing customers on their own web pages. Doolin, B., Burgess,L.and Cooper, J.(2002),
Top Keyword search
Impact of social media in Business
Impact of social media on Customer Attitude
Impact of social media in remittance business
More than 10 years old journal will not be used
Involvement Interaction Intimacy Influence
Site Visits
Time Spent
Page Views
Search
Keyword
Contribute comments on Blog Quality/Frequancy of written reviews, Blogs comment, Forum Discussions and UGC
Sentiment tracking on third party site (Blog , reviews, Forums etc) Sentiment tracking of internal customer contributions
Net Promoter Score Product/Service Satisfaction rating Brand Affinity Content forwarded to Friends Post on high profile blogs
Impact of Social Media on Consumer Attitudes in Remittance Business
4”I” Model Alex W. (2010)
Prepared By Nazmoul Hasan