Position Description - Stepping Into ProgramPosition Title

End User Computer Operations Technician Intern

Location

1 Woolworths Way Bella Vista NSW

Position Duration

152 hours

July 2018

Position Overview

Intern to provide quality technical support services to all customers in a professional, responsive and effective manner for desktop computing hardware, software applications, mobility devices and numerous other technology solutions. Perform EUC capabilities for users within the office and gain assistance from or assign incidents and problems to appropriate support groups to ensure timely resolution 

Main Duties:

Use the ServiceNow application for interaction, problem and incident management during service restoration activities

Patching of IT equipment and maintaining structured cabling patch records 

Provide onsite coordination and implementation with the installation of any new network infrastructure that is to be installed at Data Centre, office and warehouse sites, while ensuring that all changes are reflected in the Woolworths change management system. 

Provide local Infrastructure support and provide initial onsite analysis to problems with network infrastructure and ensure that these are referred onto Vendors or Support Teams in a in a timely manner

Provide technical assistance to local business units with projects requiring IT involvement Implement and support Nationally developed IT policies , Standards and initiatives across all local IT systems and platforms 

Provide users with assistance to queries on office applications (Word, Excel, PowerPoint etc) Strong understanding of Google Chrome and other Google services

Degree/ Disciplines

Information Systems

Level 3, 80 Clarence Street, Sydney NSW 2000 (02) 8270 9200 www.and.org.au

Remuneration

$25.76 plus super

Eligibility Requirements

Currently studying in their penultimate or final year of a relevant undergraduate or post-graduate degree with an Australian university

Australian citizen