EXTRAHOP + SERVICENOW INTEGRATION BRINGS TOGETHER VISIBILITY AND IT SERVICE MANAGEMENT

Integrating ServiceNow with IT

Analytics from ExtraHop where

real-time data meets intelligent

CMDB as well as enabling

incident ticket creation and

workflows triggered by events in

your environment.

ServiceNow delivers best in class IT service management that eliminates inefficiencies and allows IT to do more. By

combining real-time IT analytics from ExtraHop with intelligent IT services management from ServiceNow, IT organizations

can operate with greater efficiency than ever before. The speed and accuracy supported by the integration keeps critical

business services up-and-running, and supports a secure digital experience for all end-users.

E X T R A H O P + S E R V I C E N O W C M D B I N T E G R AT I O N

Real-Time Network Device & Application Discovery

By leveraging ExtraHop’s passive discovery, no agents or special authenticated access is required. Automatic discovery and

updates are immediately sent to the ServiceNow CMDB in real-time. Broad device and application context is also added to the

CMDB including web servers, database servers, application versions, SSL rogue, expired certs, etc. A faster time to CMDB

readiness (eg update sequence) means ready, responsive, and agile IT for the business.

H O W C M D B I N T E G R AT I O N W O R K S

Passive discovery. No agents or special authenticated access framework required.

Automatic discovery and updates to the CMDB.

Accurate, real-time device and application contextual data added to the CMDB. The network is the source of truth.

Broad device and application context added to CMDB.

Web servers, database servers•Application versions•SSL rogue, expired certs, ciphers

REAL-TIME NETWORK DEVICE AND APPLICATION DISCOVERY TO THE CMDB,

DEEPER INSIGHT, CROSS-TEAM COORDINATION, AND AUTOMATED REMEDIATION

I N V E N TO R Y AU D I T S S E C U R I T Y AU D I T S L I C E N S I N G AU D I T S C H A N G E M A N AG E M E N T

WEB SERVERS

DATABASE SERVERS

SSL ROGUE

EXPIRED CERTS

EH EDA

CMDB

ServiceNow

A B O U T E X T R A H O P N E T W O R K S

ExtraHop is the global leader in real-time wire data analytics. The ExtraHop platform

analyzes all L2-L7 communications, including full bidirectional transactional payloads.

This provides the correlated, cross- tier visibility essential for today’s complex and

dynamic IT environments. The ExtraHop platform scales up to 40 Gbps, require no

agents, and delivers value immediately upon deployment.

© 2016 ExtraHop Networks, Inc. All rights reserved. ExtraHop is a registered trademark of ExtraHop Networks, Inc. in the United States and/or other countries. All other products are the trademarks of their respective owners.

A special flag is added to ExtraHop alerts to indicate a ServiceNow incident and allow for customization

Examples of alerts can include error rates for HTTP, DNS, database, and storage

The ExtraHop alert trigger uses Open Data Stream to submit the incident ticket through the ServiceNow REST API

GET TICKETS BEFORE PHONE CALLS

Automated incident ticket creation and assignment

Efficiency is key to working through your incident queue quickly. ExtraHop makes ticket creation and assignment hands-free by

automatically generating tickets from ExtraHop alerts, significantly reducing resolution time.

INVESTIGATE WITH WIRE DATA

Speed resolution with cross-tier correlation

When you see a ticket from the ExtraHop platform in ServiceNow, rest assured knowing that you can easily investigate the

context of the event in ExtraHop, down to the transaction details needed for root cause analysis.

SUPERCHARGE ORCHESTRATION

ServiceNow IT Orchestration fueled by wire data

ExtraHop provides ServiceNow with the insight needed to automate the remediation process. For example, ExtraHop can detect

ransomware activity and kick off a workflow in ServiceNow so that the security team can easily quarantine an infected client.

520 Pike Street, Suite 1700

Seattle, WA 98101

877-333-9872 (voice)

206-274-6393 (fax)

info@extrahop.com

www.extrahop.com

Make service management faster and even more seamless by combining ServiceNow service management with real-time events from ExtraHop.

SEE MORE. DO MORE. KNOW MORE.

RANSOMWARESCANNINGROUGUE CERTSDB BRUTE FORCE LOGINSWEAK CIPHERS

INCIDENT TICKETSWORKFLOWS

ALERTSREMEDIATION SCRIPTS

E X T R A H O P + S E R V I C E N O W E V E N T & T I C K E T I N T E G R AT I O N

HOW EVENT/TICKET INTEGRATION WORKS