1/17/2016

Joel Navarro818-689-9455

Hospitality and Travel ProfessionalMr.JTrollNavarro@gmail.com6181 Rahn Ave, Long Beach, CA 90805 https://www.linkedin.com/in/JoelTheTrollNavarro

Profile Enthusiastic hospitality professional with extensive experience in multiple customer service settings, specializing in the formation of unified connections with all parties involved. Conversationally fluent in Spanish which increases added depth to exceptional oral and written communication skills. Being an analytical problem solver, with a hunger to learn and understand every aspect of an operation, allows one not to be afraid to think outside of the box in order to get the job done.

EducationDeVry University12-07-14| Bachelor of Science Business Administration Hospitality & Tourism Management

ExperienceFront Desk Supervisor 07-01-14 – Current PositionRed Lion Hotel | 1850 S Harbor Blvd, Anaheim, CA 92802

Shift Supervisor & Manger on Duty Communicating proper scheduling of group arrivals & contract details, to all

applicable departments Create & revise Standard Operating Procedures increasing service &

efficiency Organize Front Office Meetings & topics Generating solutions for day to day complications, using respect &

communication.Attractions Cast Member 09-10-10 – 06-15-14Disneyland Resort | 1313 Disneyland Dr, Anaheim, CA 92802

Practiced world class Disney Customer Service Maintained operations in a high volume tourism setting Valued the experience of the guest, doing all possible to enhance each

moment