plumreward customer loyalty
DESCRIPTION
TRANSCRIPT
![Page 1: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/1.jpg)
![Page 2: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/2.jpg)
What we do
We make customer loyalty and
mobile coupons easy!
![Page 3: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/3.jpg)
In a nutshell
•
– Card-less customer loyalty
– Secure mobile coupons
– Track-able ROI
– Digital Signage
– Social media integration
![Page 4: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/4.jpg)
Phone
(407) 810-5925
• Customers can use any phone number
• Loyalty can be tracked
• The right side panel can be a slideshow to promote the program, products, services,
• The optional Bluetooth PIN pad can be used to ensure a valid purchase
![Page 5: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/5.jpg)
• Fully compliant with the new provisions in the FCC Telephone Consumer Protection Act (TCPA)
• Receiving text messages is optional
• Customers may opt-in on a subsequent visit if they choose
![Page 6: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/6.jpg)
Punches vs Points
• Punches are the digital equivalent of a paper punch card. Each phone number entry counts as 1 punch. A period of time must pass in between each punch to prevent fraud. The cashier can also validate each punch.
• Points allow the merchant to enter the amount to add
This value can be based on dollars spent, items
prevent fraud.
![Page 7: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/7.jpg)
Customers can receive offers on ANY phone
![Page 8: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/8.jpg)
265-831-567
• Coupon codes are unique and track-able to the customer
• Redemption can be single-use or multi-use per customer
• Customers may also retrieve coupon codes via their account on myPlumReward.com
![Page 9: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/9.jpg)
The offer appears on the iPad
265-831-567Your coupon for:
“FREE – Any Medium Size Beverage”
has been redeemed.
You have registered 2 loyalty visits.
• The cashier presses the proper button on the point-of-sale to apply the discount
• A confirmation number appears on the screen that will also appear on audit reports
• A visit is registered for the customer automatically (no need to enter their phone number)
![Page 10: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/10.jpg)
• Optional printer
• Connects to iPad via Bluetooth
• Scan barcode at point-of-sale
• Provides enhanced accountability
• No need to log confirmation numbers for coupon redemptions
![Page 11: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/11.jpg)
Register loyalty visits remotely
• Remote Visit Receipts– Single use disposable keywords– Customers text in to get credit
for their digital punch or points
•the kiosk– Casual/Fine Dining– Drive Through– Car Wash– Pizza/Food Delivery
• Opt-In rates 80% or more
![Page 12: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/12.jpg)
Stay informed with our dashboard
![Page 13: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/13.jpg)
More dashboard reports
![Page 14: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/14.jpg)
Engage your customers in many ways
• Kiosks
• Keywords / QR Codes
• myPlumReward.com coupon search engine
• myPR iPhone app
• Facebook integration
• Website widget
• We also have an API to play nice with others
![Page 15: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/15.jpg)
Does it work?
• You bet!
• Customers who register 4 visits will likely register 10 or more visits
• 3 million coupons redeemed
• Average redemption rate is 8%
– As high as 20% or more
• Real profits for your business
![Page 16: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/16.jpg)
• Mobile – Smartphone-only– Fraudulent check-ins–
– Email open rate only 15%– Direct Push gone after dismissed
•– Mag-swipe cards– Paper punch cards– Neither offer communication
• Generic texting– No tracking– Texting keywords only– No loyalty
Nothing comes close toPlumReward
![Page 17: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/17.jpg)
We are better
• Not tied to a particular Point-of-Sale
• Does NOT require customer to own a smart phone– 35% of existing phones are feature phones
• Text messages have a 98% open rate
• Kiosks are beautiful and attract attention
• Simple for both you and your customers to use
• Our brand is trusted– 25% of customers register at more than one business
• We are always there - 24 / 7 / 365
![Page 18: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/18.jpg)
Experience in many markets
• We are successful in many types of businesses
– Restaurants / Pizza / Coffee / Desserts
– Hair / Nail / Tanning Salons
– Hospitality / Golf Courses
– Recreation / Entertainment / Bars / Bowling
– Car Washes
–
![Page 19: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/19.jpg)
![Page 20: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/20.jpg)
Cost
Required Service Monthly Cost
Customer Loyalty $49($.07 per message a-la-carte)
Optional Services Monthly Cost
1,000 Messages $49($.04 per message overage)
2,500 Messages $89($.035 per message overage)
5,000 Messages $159($.03 per message overage)
Option PackDynamic Digital SignageCustomer Interactions10 Second GamesFacebook / Website Integration
$29
Required Setup Cost
Equipment/Account*iPad mini enclosureavailable in several colors
Kensington ClickSafe TetherPivotTable (rotates iPad mini)Domestic Ground Shipping
$199
Optional Setup Cost
Coupon Printer $399
PIN Validation Keypad $49
Custom iPad Theme $99
*Customer provides aniPad mini
![Page 21: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/21.jpg)
• 3 million coupons redeemed– Redeeming 3,500+ coupons per day
• 6 million user relationships– 50% opt-in for mobile offers (supplementing loyalty)
– Meeting 5,000+ new customers per day
• 25 million visits (check-ins) registered– Checking in 30,000+ visits per day
• 60 million text messages sent– Sending 60,000+ per day
![Page 22: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/22.jpg)
Our promise
We are absolutely committed to the success of your mobile marketing and customer loyalty initiatives and look forward to helping you build increased revenue, customer loyalty and brand awareness!
Thank you for your time.
![Page 23: PlumReward Customer Loyalty](https://reader034.vdocuments.site/reader034/viewer/2022042601/540b73f18d7f72da6a8b46b6/html5/thumbnails/23.jpg)
Contact
PlumReward, LLC
6161 Blakeford Drive
Windermere, FL 34786
877-616-3440