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‘I want to be the best in the world and I believe I’ve got the talent and I’ve put in the work’

Daniel Riccardo after winning Monaco GP in 2018

Multiply your profit with any type of Customer

Introductions

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Berend-Jan van Maanen, CEO

Connie Wai, MD APAC Ryan Heng, BDM APAC

Wei Wah Ong, Customer Success

Manager

Andy Figueroa,Senior Engineer

NAV and Business Central

Jakub Wolinski, GM ANZ

Amsterdam

Munich

Shanghai

Sydney

Virginia

Singapore

Hong KongNew Delhi

Toronto

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SaaSplaza: Global Microsoft Cloud Solution Provider

SaaSplazaGlobal Presence

Headquarters Offices Azure Datacenters Hosting Platforms

270 active ISV and VAR partners across

the globe trust SaaSplaza.

Passionate Azure Cloud experts with

>180 certificates

Running > 800 enterprise

customers on 11 Azure DC’s.

Global staff providing 24 x 7

FTS support from 5 global offices.

8 years commitment to security (ISAE/ITIL/CISO)

CloudCARE™, is our approach to deliver and run of

enterprise grade cloud services, secure and consistent

around the globe.

Sao Paulo

San Diego

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Capitalize on potential growth opportunity by:

Secure your existing customer base to grow opportunities

• Switching to subscription business models that are profitable and sticky over customer’s life time

• Improving your bottom line by offering high-margin services and attaching your IP

• Finding new customers through AppSource

• Selling more to each customer with a clear

upsell path for additional cloud services

• Driving customer retention by establishing

yourself as a trustworthy cloud advisor

Partner TCO Calculator

Change in Profit Model

Improve Profitability

Project servicesManaged services Packaged IP

Monthly license subscription

20%

35%45%

65%

Multiply profitability

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Project services Managed services Packaged IPMonthly license subscription

20%

35%

45%

65%

Indirect CSP

Business Central on Azure

with Development Client

15% Partner

15% SaaSplaza

Partner15 mins pupm

Lower cost

Stay focused

Predict your margin

More new releases

Less time to market

Quicker fixes

Lower cost

Why three types of customer?

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Mission Critical Out-of-the boxCutting Edge

Cutting Edge Customer

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Why cutting edge?Stay ahead

Considerations

• Always testing something new

• Scarce technical resources

• Limited technical documentation

• Multiple vendors managing isolated parts

• Security

• Data protection

• Existing structure for support personnel needs to constantly change

• Longer triage process to identify root cause leading to prolonged outages

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D365MANAGED SERVICES

AX2012 to D365

12000EMPLOYEES

24x7

GLOBAL SUPPORT

CLOUD EXPERTISE CLOUDCARE

“This partnership with SaaSplaza allows us to focus on the business aspects of the Travel Application and further frees us of managing multiple vendors and attending to ownership and accountability issues. SaaSplaza truly manages everything and

acts as a single point of contact for us.”

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Modernise an application

Service Fabric supports any stage we choose…

5

Transformed

microservices

application

4

Parts of existing

application

rearchitected

3

Existing application +

new microservices

2

Existing app hosted

as container or

executable

Traditional

app

Rearchitect/RebuildRehost

1

Runnin

g T

og

eth

er

The #1 Vertical Cloud for the Construction and Real Estate

Industry

Runnin

g T

og

eth

er

MICROSOFT OFFICE 365 INTEGRATION

Runnin

g T

og

eth

er

MTWO CLOUD SERVICES

SaaSSoftware

PaaSPlatform

IaaSInfrastructure

Managed

Services

Developer Services

IOT

Identity

Analytics

Integration

DWH / Reporting

Monitoring & Mgt.

Web & Mobile

Compute Storage Backup

Networking Virtual Machine Containers

Recovery

Security

ControllingFacility Mgt.

Quantity Take Off Estimating

Collaboration

Prefab

3D Design

SCM WorkflowMgmt.

Scheduling Bidding / Tendering

Site Mgmt.

Office 365

5D Simulation

Backup & Recovery Colocation Cybersecurity

Connectivity Solution Training Identity Management

BIM Support

Hosted Exchange

Business Partner Mgmt.

Artificial Intelligence

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Mission Critical

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The longer it takes, the worse it gets

Checklists no longer work

Decision paralysis due to escalations

A hero needs to arise

Witch-hunting in aftermath

When Mission Critical?

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Risk Averse1

Constantly revaluate support plans2

Huge sense of responsibility3

Specialised support teams

4

Compliancy

5

Scarce resources

6

Security7

Checklists

8

Data protection 9

10

Commitment

Service Level Agreements

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What is the problem? 1

Is there a process to address that?2

Who can raise (a) ticket(s)?3

Is that person available?4

Do I need multiple parties to communicate?5

Who needs to arrange for the communication?6

How do I pay?7

How much time does it take?8

How to escalate?9

How to avoid similar thing in the future?10

You

Microsoft

Customer

Third Party

In-HouseIntegrations

1st line support

Development

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SaaSplaza CloudCARE

Information gathering Scoping

Service level determinationsSecurity Council approvals

see CloudSCAN on Azure Marketplace

Assessment & Design

Implementation Testing

Security checksSupport documentation

Hand over

Deployment

Control mission critical updatesClose cooperation with MicrosoftMonthly Service Delivery reviews Practical improvements Ensuring best possible cloud experience

Continuous Improvement

Proactive managementMonitoringSupport 24/7EscalationsSee CloudCARE SLA

Operation & Support

Easy to work with

TrustedAlways there

Expertise

2323

8 YEARS NAV & CLOUD CUSTOMER

LIFT TRANSFORM SHIFT 7 DCs

11KUSERS

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COUNTRIES

CLOUD FIRST CLOUDCARE

“We chose SaaSplaza for their track record with us, their global Azure expertise, and we wanted a trusted advisor to help us consult and design the solution that will be the backbone of our IT for the coming years”

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Out-of the box

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SaaSplaza is an Indirect CSP

BILLING & PROVISIONINGQuotation, billing and order streams of Microsoft subscriptions

REPORTINGQuotation, billing and order streams of Microsoft subscriptions

SUPPORT & SELFCARE

MICROSOFTPartnersource

INFORMATION & COMMUNICATIONQuotation, billing and order streams of Microsoft subscriptions

ISV SOLUTIONSVertical solutions made cloud ready via Devops.

Indirect CSP: What is different?

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› Onboarding

› Roadmap

› Success Plan

› Solution Development

› Devops

› Microservices

› Fabric Mesh

› Microsoft roadmap

› CloudSCAN

› Own Security Council

› Co-Marketing

› Co-selling

› Pre-Sales

› Azure Expert MSP

› Account Management

› Microsoft information

› Partner eco-system

› Design & sizing

› Dynamics knowledge

› Experience

› Customer communication

› Project management

› (self)Provisioning

› Compliancy certificates

› ISVs

› Fixed Fees

› Single SLA

› 24/7 support

› Support portal

› Fits into to existing support structure

› Direct phone access to engineer on duty

› Guaranteed response times

› Guaranteed resolution times

› Self-service

› Ongoing optimization and security reviews

› Control pricing and billing

› Online admin

› One contract

› One bill

› Microsoft recognition

› SPLA

› Contracts

› Credit Check

› Threshold management

› Business Central

› Private Clouds

› Azure Services

› Lift & Shift -> Cloud Native

› Office 365

out

Less volume - More Intimate Business Knowledge

Business Central with CloudCARE

USD AUD NZD

Essentials 40 49 54

Premium 50 69 75

Task 3.5 5 4.5

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per user per month

Ask for a free evaluation environment

Comparison

SLA Applicability SaaSplaza Indirect CSP CloudCARE

To Partner ✔ ✔

To Customer Partner protection (MCA) ✔ (SaaSplaza SLA)

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Support SaaSplaza Indirect CSP CloudCARE

1st line (including customer) Optional

2nd line Optional ✔

3rd line✔

(MS Support plans)✔

24/7 direct phone access ✗ ✔

Unlimited (excluding functionality) Optional ✔

Guaranteed response times ✔ ✔

Guaranteed resolution times ✗ ✔

Comparison

Customisations SaaSplaza Indirect CSP CloudCARE

Development Client C/Side – A/L ✗ ✔

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Deployment options SaaSplaza Indirect CSP CloudCARE

Fully shared ✔ ✔

Hybrid ✔ ✔

Fully dedicated ✗ ✔

Single SLA for all Azure Services ✔ ✔

Admin access to underlying environment ✗ ✔ (dedicated clouds only)

Integrations SaaSplaza Indirect CSP CloudCARE

Database level ✗ ✔ (dedicated clouds only)

Web services ✔ ✔

Comparison

Licensing SaaSplaza Indirect CSP CloudCARE

BC SCP Subscription ✔

Perpetual License ✔

Subscription under SPA ✔

BPO ✔

Bring your own Azure ✔

Bring your own underlying license ✔

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Upgrades SaaSplaza Indirect CSP CloudCARE

Option not to upgrade ✗ ✔

Automatic upgrades ✔ ✗

An answer to each type of customer

Cutting Edge Mission critical Out-of-the-box

Multiply profitability

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Project services Managed services Packaged IPMonthly license subscription

20%

35%

45%

65%

Indirect CSP

Business Central on Azure

with development client

15% Partner

15% SaaSplaza

Partner15 mins pupm

Lower cost

Stay focused

Predict margin

More new releases

Less time to market

Quicker fixes

Stay focused

Make changes on your own terms

Lower Your Cost Make it work

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CloudCARE Portfolio

Dynamics Services

NAV on Azure

AX on Azure

GP on Azure

CRM on Azure

D365 On Premise

D365 Finance & Operations

D365 Business Central

CSP Support Services

Support Plans for:

PowerApps

D365 Finance & Operations

D365 Business Central

Office 365

Enterprise Management Suite

Azure Services

Data Protection Services

Application Site Recovery

Identity Management

Infrastructure Services

Azure Cost Optimization

Consultancy Services

Lift & Shift Services

Stay Focused

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99.9% uptime (any version of Microsoft Dynamics)

24/7 support

o Response Times

o Resolution Times

Unlimited support (see SLA)Updates, upgrades, patches

Performance optimisation

24/7 emergency maintenance

Security CouncilIndependent Audits

Any licensing

Any Azure subscription

Any 3rd party solution or ISV

Any integration

Any service level

Financially backed

Financially guaranteed to work on Microsoft Azure

Contained Cost Flexibility

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Build a business case with CloudSCAN

Azure components › VM sizing and quantities› Network› High Availability options› Disaster Recovery› Middlaware› Storage› Monitoring

Tailored Service Levels

Project Plan outline

Delivery Timeframes

Setup effort

Proof of Concept deliverables

Senior Cloud Solution Architectfor 2 days

Three time slots are available by the end of April 2019

USD 3,000 fixed fee

Special offer: No commitment until PoC is

specified

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