An ISO 9001:2008 company

PlantConnectGive VOICE to your Machine

An ISO 9001:2008 company

Remote Asset Management SolutionCapital Equipment Manufacturers (CEM)

Outline

Ascent Intellimation Pvt. Ltd.

Scenario of Manufacturing industries

Plant Connect - RAMS

Scenario of Manufacturing industries

Scenario of Manufacturing industries

• 80% of unscheduled downtime is preventable• World is moving towards predictive and proactive maintenance from

routine scheduled maintenance to ensure asset availability

Maintenance practices

• Lower AMC revenue than the industry bench-mark of 18% • Non-predictive AMS revenue• No visibility on service and spares demand• Revenue lost of third party / local vendors

AMS revenue

• Sales is not done through AMS team.• Machine failure data captured by AMS team not used by R&D.

Enhancing relationship based sales and support

Expectations of customers from CEM

• Taking full responsibility of Machine maintenance• Support even after warranty period

Seamless support through-out Machine life

• Guaranteed machine uptime through-out machine life• Monitoring and ensuring healthy Machine KPIs

Performance guarantee

• Schedule machine maintenance in advance and inform concerned personnel

• Preventive and predictive maintenance as against break-down maintenance

• Prompt complaint resolution

Pro-active approach

Reality check with CEM#

• Established support mechanism in warranty period• Gradual lower performance in post warranty period• Service support is reactive as against pro-active

Service support

• Lower AMS revenue than the industry bench-mark of 18% • Non-predictive AMS revenue• No visibility on service and spares demand• Revenue lost of third party / local vendors

AMS revenue

• Sales is not done through AMS team.• Machine failure data captured by AMS team not used by R&D.

Enhancing relationship based sales and support

CEM# - Capital Equipment Manufacturers

KPIs of After Marketing Services

Increasing

• Availability of assets• Customer satisfaction• Predictable AMS revenue• Enabling new geographies and

verticals • Proactive collaboration with

customers• Value addition

Decreasing

• Onsite visits• Cost of Service and Support• Manpower requirement• Response time• Dependency on customer and

service partners

Key Challenges

1. How to make service support proactive2. How to maximize AMS revenue?3. How to prevent entry of any third part spares /

service provider4. How to create a differentiator in market place?

Company requirements

How about leveraging your machine running data to tackle customer

requirements and get an edge in the market place!

Strategic approach for AMS

PlantConnect - RAMSGive VOICE to your Machine

(Share ideas, Share solutions)

• Equipment sold and installed by CEMS on various customer sites

Site N

Site 2

Remote Asset Management Solution (RAMS) for Capital Equipment Manufacturer (CEM)

Site 1

• PlantConnect DAS installed on each site. It collects data from equipment in real time

(DAS)

(DAS)

(DAS)

(DAS) (DAS)

• The data from each site is sent to PlantConnect server through internet. Two options for data collection and upload –

- Continuous- Need based

PlantConnect RAMS Server

Customer(Access to only their site)

CEM Support EnginnerCEM Manager

CEM Management

• PlantConnect server processes the data…tops it up with intelligence…and presents it to different types of users from CEM organization as well as end client

• Each user sees what is relevant to him/her

PlantConnect RAMS Modules

Data Visualization

Alarm Management

Historian

Asset Maintenance

Data Analysis and Reporting

Integration

Configuration

Dashboard view

What PlantConnect provides…

• Functioning of asset and critical components at any given time• Current and/ or historical data for diagnostics and optimization• Alarms for machine behavior, operating thresholds and outages

Monitor asset continuously

• Diagnose and analyze issues remotely• Take corrective action and provide solution• Common platform for collaboration between support engineer, experts and asset users

Remote troubleshooting platform

• Period / usage / condition based maintenance• Adherence to prescribed maintenance patterns• Usage of production data for R & D and product improvement

Facilitate proactive actions

Ascent Intellimation Pvt. Ltd.

Top it up with your Intelligence . . .

To Manager Customers

• Usage data for spares needs• Usage pattern for new machine

sell• Prevent downtime and

breakdowns for increased availability

• Proactive communication and response

• Offer value added AMS offerings

To Build Strategies

•Use data to arrive at consolidated spares demand• Use scheduled and

unscheduled maintenance data for manpower needs, skills and experience

• Use incidence data for support process improvements

• Use real time data for R & D

• Increased customer satisfaction• Better utilization of skilled man-power• Proactive approach against a reactive one• Reduced response time

After market services

• Increased sale of Spares and Services• Increased and predictable AMS revenue

AMS revenue

• Continuous touch base with customer helping in further machine sale

• Machine data available for further R & D

Added benefits

Gains for CEM

AIPL

1. Ascent Intellimation (AIPL) is a thought leader in convergence of IT and Industrial Automation

2. ISO 9001:2008 certified company

3. Served customers across globe for more than 13 years in industrial automation domain covering the entire lifecycle form concept to completion and further maintenance and support.

4. Applications include remote monitoring, data logging, plug n play instrumentation platforms etc.

Thank You!

Reach us to know more

Ascent Intellimation (India) Pvt. Ltd.Dr. Arvind Tilak, CEOarvind.tilak@aiplindia.comPhone: +91 20 65004608www.plantconnect.net

www.ascentautomation.com

Follow us on