Change Management

Points to be coveredDef: Change ManagementTheories / Models of Planned ChangeComparisons of Planned ChangeGeneral Model of Planned ChangeDifferent types of Planned ChangeCritique of Planned Change

Change ManagementNothing is Permanent , But Change-Heraclitus

What is Change Management?Def: Change management is a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state. The field of change management grew from the recognition that organizations are composed of people. And the behaviors of people make up the outputs of an organization.

Activities Involved In It Defining and instilling new values, attitudes, norms, and behaviors within an organization that support new ways of doing work and overcome resistance to change. Building consensus among customers and stakeholders on specific changes designed to better meet their needs.

Theories of Planned ChangeTheories/ Models of planned Change are :

Lewins change ModelAction Research ModelThe Positive ModelThe Burke-Litwin Model

Lewins Change Model

UnfreezingMovementRefreezing

Action Research Model

Feedback to ClientData gathering after action

Problem Identification

Joint action planning

Consultation with a behavioral scientist

Data gathering & preliminary diagnosis

Joint diagnosis

Action

The Positive Model Initiate the Inquiry Inquire into Best Practices Discover the themes Envision a preferred Future

Design and DeliverFocuses on what the orgn is doing right about

The Burke-Litwin Model The Model makes a distinction between the following parameters: First-order [Transactional] change and Second-order [Transformational] changeOrganizational Climate and Organizational CultureTransactional leaders and Transformational leaders

Comparisons of Planned Change

SimilaritiesChange preceded by diagnosis or preparationApply behavioral science knowledgeStress involvement of organization membersRecognize the role of a consultantDifferencesGeneral vs. specific activitiesCentrality of consultant roleProblem-solving vs. social constructionism

General Model of Planned ChangeEvaluatingandInstitutionalizingChangePlanningandImplementingChangeDiagnosingEnteringandContracting

Types of Planned ChangeMagnitude of ChangeIncremental involve limited dimensions and levels of orgn, like decision making process of work groups.Occur within the context of orgs exiting business strategy, structure and culture and aimed at improving the status quo.Quantum aimed at altering how the org operates. Degree of OrganizationOver organizedUnder organizedDomestic vs. International Settings

Critique of Planned ChangeConceptualization of Planned ChangeChange is not linearChange is not rationalThe relationship between change and performance is unclearPractice of Planned ChangeLimited consulting skills and focusQuick fixes vs. development approaches