pjm560 – project management office sample...standards for successfully establishing a pmo, and...

PJM560 – Project Management Office

Credit Hours: 3 Contact Hours: This is a 3-credit course, offered in accelerated format. This means that 16 weeks of

material is covered in 8 weeks. The exact number of hours per week that you can expect to spend on each course will vary based upon the weekly coursework, as well as your study style and preferences. You should plan to spend 14-20 hours per week in each course reading material, interacting on the discussion boards, writing papers, completing projects, and doing research.

Course Description and Outcomes

Course Description: This course emphasizes the Project Management Office (PMO). The responsibilities of a PMO and the Project Management Professional (PMP) are identified, including defining and maintaining standards, policies, processes, and methods for project management within the organization. Students learn how to report to executive management on project activities, problems, and requirements as a strategic tool in keeping decision makers moving toward consistent, business- or mission-focused goals and objectives. Global best practices in project management are also discussed. Course Overview: The purpose of this graduate level course is to help the student understand an effective project management office (PMO) approach for governing project performance and integrating project resources, tools, and practices. Beginning with an operational definition of the PMO, the students will learn to recognize the differing PMO strategies based on various degrees of project control and oversight. Additionally, the student will distinguish the purpose of the PMO from objectives of program, portfolio, and project management. The student will examine the roles and responsibilities of the PMO throughout the phases of the project cycle as well as examine standards, tools, and techniques that are common to successful PMOs. The student will evaluate business considerations, appropriate organizational structures, and various levels of project management maturity to determine the optimal PMO deployment for various types of organizations, including global companies. Course Learning Outcomes:

1. Identify and communicate the elements of a Project Management Office. 2. Identify and articulate the responsibilities of the Project Management Professional. 3. Create, implement, and assess a project management office mission statement, goals, and standards. 4. Assess and evaluate project portfolio management techniques. 5. Demonstrate project management office best practices. 6. Describe the role and scope of project management offices.

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Participation & Attendance

Prompt and consistent attendance in your online courses is essential for your success at CSU-Global Campus. Failure to verify your attendance within the first 7 days of this course may result in your withdrawal. If for some reason you would like to drop a course, please contact your advisor. Online classes have deadlines, assignments, and participation requirements just like on-campus classes. Budget your time carefully and keep an open line of communication with your instructor. If you are having technical problems, problems with your assignments, or other problems that are impeding your progress, let your instructor know as soon as possible. Course Materials

Textbook Information is located in the CSU-Global Booklist on the Student Portal. Course Schedule

Due Dates The Academic Week at CSU-Global begins on Monday and ends the following Sunday.

• Discussion Boards: The original post must be completed by Thursday at 11:59 p.m. MT and Peer Responses posted by Sunday 11:59 p.m. MT. Late posts may not be awarded points.

• Critical Thinking: Assignments are due Sunday at 11:59 p.m. MT.

Week # Readings Assignments

1

• Introduction and Chapter 7 in The Complete Project Management Office Handbook

• Chapter sections 1.4 and 1.5 in A Guide to the Project Management Body of Knowledge (PMBOK® Guide)

•

• Discussion (25 points)

2

• Chapters 1 & 2 in The Complete Project Management Office Handbook

• Chapter 4 in A Guide to the Project Management Body of Knowledge (PMBOK® Guide)

• Discussion (25 points) • Critical Thinking (95 points) •

3

• Chapters 3 & 4 in The Complete Project Management Office Handbook

• Appendix A in A Guide to the Project Management Body of Knowledge (PMBOK® Guide)

• Discussion (25 points) • Critical Thinking (95 points)

4

• Chapter 5 in The Complete Project Management Office Handbook


• Discussion (25 points) • Critical Thinking (95 points) SAMPLE

5

• Chapter 14 in The Complete Project Management Office Handbook

• Chapter 11 and sections 3.4 and 4.2 in A Guide to the

Project Management Body of Knowledge (PMBOK® Guide)

• Discussion (25 points) • Critical Thinking (70 points) • Portfolio Milestone (25 points)

6

• Chapters 6, 15 in The Complete Project Management Office Handbook

• Chapter sections 3.5, 3.6, and 4.4 in A Guide to the Project Management Body of Knowledge (PMBOK® Guide)

• Discussion (25 points) • Critical Thinking (95 points)

7

• Chapter 8, 16 in The Complete Project Management Office Handbook


• Discussion (25 points)

8

• Chapters 17 and 20 in The Complete Project Management Office Handbook

• Chapter 2 and sections 1.4.2, 1.5, and 1.6 in A Guide to the Project Management Body of Knowledge (PMBOK® Guide)

• Discussion (25 points) • Portfolio (325 points)

Assignment Details

This course includes the following assignments/projects: Module 2

CRITICAL THINKING ASSIGNMENT (95 points) Choose one of the following two assignments to complete this week. Do not do both assignments. Identify your assignment choice in the title of your submission. Option #1: PMO PM Methodology Integration The purpose of this assignment is for you to understand and synthesize project management (PM) methodology integration in the context of the project management office (PMO) competency continuum. Examine the PMO capabilities across the PMO competency continuum, which is presented in the introduction and summarized in Figure 0.1 of your course textbook (Hill, 2013). Then, address, in your own words, the following items:

• Define what the PMO is and its purpose. • Describe the PMO competency continuum framework and its five stages. • Describe how PM methodologies are different from PM tools. • Relate the integration of PM methodologies to the PMO competency continuum. • Summarize how the integration of PM methodologies enables the PMO to achieve its purpose.

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Your responses to these items should meet the following requirements: • Your paper should be 3-4 pages in length. In addition, include a title page and reference page. • Format your paper per the CSU-Global Guide to Writing and APA. • Cite at least three current scholarly resources, available from the CSU-Global library, to support your

assertions. One of the sources may be your textbook. Option 2: PMO PM Tools Integration The purpose of this assignment is for you to understand and synthesize project management (PM) tools integration in the context of the project management office (PMO) competency continuum. Examine the PMO capabilities across the PMO competency continuum, which is presented in the introduction and summarized in Figure 0.1 of your course textbook (Hill, 2013). Then, address, in your own words, the following items:

• Define what the PMO is and its purpose. • Describe the PMO competency continuum framework and its five stages. • Describe how PM tools are different from PM methodologies. • Relate the integration of PM tools to the PMO competency continuum. • Summarize how the integration of PM tools enables the PMO to achieve its purpose.

Your responses to these items should meet the following requirements:

• Your paper should be 3-4 pages in length. In addition, include a title page and reference page. • Format your paper per the CSU-Global Guide to Writing and APA. • Cite at least three current scholarly resources, available from the CSU-Global library, to support your

assertions. One of the sources may be your textbook. Module 3

CRITICAL THINKING ASSIGNMENT (95 points) Choose one of the following two assignments to complete this week. Do not do both assignments. Identify your assignment choice in the title of your submission. Option #1: Establishing PMO Standards and Metrics Standards and metrics are an essential aspect of the project management office (PMO) practice management. The purpose of this assignment is for you to understand and synthesize the application of PM standards and metrics as an integration agent for enabling PMO success. For this assignment, address the following items:

• Define PM standards and metrics in context of the PMO. • Based on a scenario of implementing a PMO in a medium-size organization:

o Identify the types of PM standards needed, designate which are the most important two or three standards for successfully establishing a PMO, and explain why.

o Describe three key metrics needed to guide a new PMO. o Identify the information technology needed for the implementation of PMO standards and metrics.

• Summarize how the integration of standards and metrics enables the successful implementation of a PMO.



assertions. One of the sources may be your textbook. Option #2: Global PMO Standards and Metrics SAMPLE

Standards and metrics are an essential aspect of the project management office (PMO) practice management. The purpose of this assignment is for you to understand and synthesize the application of PM standards and metrics as an integration agent for enabling PMO success. For this assignment, address the following items:

• Define PM standards and metrics in context of the PMO. • Based on a scenario of a PMO in a global organization:

o Identify the types of PM standards needed, designate which are the most important two or three standards for the success and advancement of a PMO, and explain why.

o Describe three key metrics needed to align the PMO with a global strategy. o Identify the information technology needed for global PMO standards and metrics.

• Summarize how the integration of standards and metrics enables the success of a global PMO. Your responses to these items should meet the following requirements:



CRITICAL THINKING ASSIGNMENT (95 points) Choose one of the following two assignments to complete this week. Do not do both assignments. Identify your assignment choice in the title of your submission. Option #1: Establishing PMO Governance Project governance is an empowering aspect of the project management office (PMO) infrastructure management. The purpose of this assignment is for you to understand and synthesize the application of PM governance as an integrating agent for enabling PMO and business success. For this assignment, address the following items:

• Define project governance context of the PMO. • Describe the business and stakeholder rationale for PMO governance. • Based on a scenario of implementing a PMO in a medium-size organization:

o Describe the PMO Charter in context of project governance. o Identify the empowerment needed to implement PMO governance. o Describe optimal governing body for a new PMO.

• Summarize how the project governance enables the successful implementation of a PMO. Your responses to these items should meet the following requirements:


assertions. One of the sources may be your textbook. Option #2: Expanding PMO Governance Project governance is an empowering aspect of the project management office (PMO) infrastructure management. The purpose of this assignment is for you to understand and synthesize the application of PM governance as an integrating agent for enabling PMO and business success. For this assignment, address the following items:

• Define project governance context of the PMO. • Describe the business and stakeholder rationale for PMO governance. • Based on a scenario of expanding your PMO in response to the acquisition of a business in another

country:

SAMPLE

o Describe the PMO Charter in context of the expanded project governance. o Identify the empowerment needed to expand the PMO governance. o Describe optimal governing body for the expanded PMO. o Summarize how the project governance enables the success of a multi-national PMO.




CRITICAL THINKING ASSIGNMENT (70 points) Choose one of the following two assignments to complete this week. Do not do both assignments. Identify your assignment choice in the title of your submission. Option #1: PMO Planning Results Project planning is arguably one of the most important aspects of the project management office (PMO). The purpose of this assignment is for you to understand and synthesize the application of project planning as a key function for enabling PMO success and business outcomes. For this assignment, address the following items:

• Define project planning in context of the PMO. • Describe the primary rationale for PMO project planning. • Compare and contrast the project planning functions between Supportive and Controlling PMO types as

described in the PMBOK Guide page 11. • Summarize how the project planning enables PMO success.


• Your paper should be 2-3 pages long. In addition, include a title page and reference page. • Format your paper per the CSU-Global Guide to Writing and APA. • Cite at least three current scholarly resources, available from the CSU-Global library, to support your

assertions. The sources may include your textbook and the PMBOK Guide. Option #2: PMO Planning Presentation Project planning is arguably one of the most important aspects of the project management office (PMO). The purpose of this assignment is for you to understand and synthesize the application of project planning as a key function for enabling PMO success and business outcomes. For this assignment, develop an interactive presentation (PowerPoint, Prezi, for example) that addresses the following items:

• Define project planning in context of the PMO. • Describe the primary rationale for PMO project planning. • Your PMO is transitioning from a Supportive to a Controlling type as described in the PMBOK Guide page

11: o Itemize the rationale for the change. o Detail the new project planning roles and responsibilities.

• Summarize how the project planning enables PMO success. Your responses to these items should meet the following requirements:

• Your presentation should be a well-designed. • All slides, with the exception of the title slide and references slide, must include detailed Notes. • Use graphics and multi-media techniques. SAMPLE

• Cite at least three current scholarly resources, available from the CSU-Global library, to support your assertions. The sources may include your textbook and the PMBOK Guide.

Portfolio Project Milestone (25 points) Option #1: Project Management Office: Implementation Recommendation Having committed to the Portfolio Project Option #1, continue to work on and expand the outline for your implementation recommendation project. Incorporate into your high-level Portfolio Project implementation recommendation outline the key element bullet items related to your subject organization and the PMO project planning. Continue to conduct scholarly research on project management concepts and factors that relate to the topics covered in the first five modules. Consider how you are going to apply those concepts to your implementation recommendation. Add citation references supporting your key element items to the Portfolio Project reference list. For the Portfolio Project milestone assignment, include a title page, an introduction, an outline containing:

• Detailed information about your subject organization (for approval): o Organization name o Organization mission, vision, and values statement o Industry type and organization demographics o Organization culture o Execute sponsor and key stakeholders

• Summary information in support of your PMO business case: o Extant project management assessment:

Project management methods Project management tools Project management experience Project management maturity

o Perceived PMO benefits for the organization: Overarching business rationale Long term measurable goals (3-4) First year specific goals and metrics Quantified value proposition (short and long term)

Remember to include a reference page that cites at least three references. Note: This is a graded milestone worth 25 points. Option #2: Project Management Office: Advancement Recommendation Having committed to the Portfolio Project Option #2, continue to work on and expand the outline for your advancement recommendation project. Incorporate into your high-level Portfolio Project advancement recommendation outline the key element bullet items related to your subject organization and the PMO project planning. Continue to conduct scholarly research on project management concepts and factors that relate to the topics covered in the first five modules. Consider how you are going to apply those concepts to your advancement recommendation. Add citation references supporting your key element items to the Portfolio Project reference list. For the Portfolio Project milestone assignment, include a title page, an introduction, an outline containing:

• Detailed information about your subject organization (for approval): o Organization name o Organization mission, vision, and values statement o Industry type and organization demographics o Organization culture o Executive sponsor and key stakeholders SAMPLE

• Summary information in support of your PMO business case: o Extant PMO assessment:

Project PMO structure Project PMO functional level Project PMO experience


Remember to include a reference page that cites at least three references. Note: This is a graded milestone worth 25 points.

Module 6

CRITICAL THINKING ASSIGNMENT (95 points) Choose one of the following two assignments to complete this week. Do not do both assignments. Identify your assignment choice in the title of your submission. Option #1: PMO Assessment Project management (PM) assessment and project auditing provide the project management office (PMO) with both infrastructure management and technical support. The purpose of this assignment is for you to understand and synthesize the application of PM assessment as an enabling infrastructure for PMO sustainable success. For this assignment, address the following items:

• Define PM assessment in context of the PMO infrastructure management. • Describe the primary domains of encompassing PMO assessment. • Distinguish PMO Assessment from project auditing. • Based on the T D Bank N.A.’s enterprise-wide PMO (2013) case study, identify how PMO assessment

played a role in the firm’s successful growth. • Summarize how the PM assessment improves PMO success.



assertions. One of the sources may be your textbook. Option #2: PMO Auditing Project management (PM) assessment and project auditing provide the project management office (PMO) with both infrastructure management and technical support. The purpose of this assignment is for you to understand and synthesize the application of project auditing as an enabling infrastructure for PMO sustainable success. For this assignment, address the following items:

• Define project auditing context of the PMO technical support. • Describe the main functions encompassing PMO project auditing. • Distinguish PMO project auditing from PM assessment. • Based on your workplace experience or an organization in which you are familiar, describe how project

auditing added enterprise value. • Summarize how the project auditing improves PMO success.


SAMPLE


assertions. One of the sources may be your textbook. Module 8 Portfolio Project (325 points) Choose one of the following Project Portfolio Assignments to complete this week. Do not do both assignments. Identify your assignment choice in the title of your submission. Option #1: Project Management Office: Implementation Recommendation The purpose of the Portfolio Project is to synthesize current research about the project management office (PMO) and develop a recommendation for implementing a PMO in an organization. The final Portfolio Project is structured to help you demonstrate an understanding of the course material, as well as the implications of new knowledge gained from outside research. For your Portfolio Project, you are required to select a subject organization for developing a PMO implementation recommendation. The subject organization may be your workplace, an organization that you are familiar with, or an organization that is based on your research. The subject organization must evidence the characteristics and attributes of a viable candidate for benefiting from a PMO. As part of the initial Portfolio Project Assignment due in Module 5, you must secure instructor approval for the organization selected for your Portfolio Project. Based on analysis of your subject organization, write a recommendation for implementing a PMO that is supported by PMO best practices and standards. When writing the implementation recommendation, assume the role of a highly regarded, project management professional commissioned to review, analyze, and develop the necessary requirements for the implementation of a successful project management office. Your implementation recommendation should address the following key elements:

• Subject organization information: o Organization name o Organization mission, vision, and values statement o Industry type and organization demographics o Organization culture o Executive sponsor and key stakeholders

• PMO business case:

o Extant project management assessment: Project management methods Project management tools Project management experience Project management maturity


• PMO Mission and Vision:

o PMO mission and vision statement o Alignment with organization mission and vision o PMO stakeholders

• PMO Charter:

o Business purpose o Business alignment and affiliation SAMPLE

o Empowerment authority o Fiscal management o Charter approval

• PMO Recommendation:

o PMO type o PMO structure o PMO culture o PMO staffing o PMO project methods o PMO project tools o PMO governance o PMO risk management o PMO business integration o Other relevant PMO considerations

Your essay should meet the following requirements:

• Your properly- and well-written PMO implementation recommendation paper should be 12-15 pages in length. • Format your paper per the CSU-Global Guide to Writing and APA. • Include a title and a reference page. • Cite at least six current scholarly resources, available from the CSU-Global library, to support your assertions. One

of the sources may be your textbook. • Include an appendix for tables and figures.

Note: Your final Portfolio Project assignment is due for submission this week. Option #2: Project Management Office: Advancement Recommendation The purpose of the Portfolio Project is to synthesize current research about the project management office (PMO) and develop a recommendation for advancing the functional level of a PMO in an organization. The final Portfolio Project is structured to help you demonstrate an understanding of the course material, as well as the implications of new knowledge gained from outside research. For your Portfolio Project, you are required to select a subject organization for developing a PMO advancement recommendation. The subject organization may be your workplace, an organization that you are familiar with, or an organization that is based on your research. The subject organization must evidence a functional PMO. As part of the initial Portfolio Project Assignment due in Module 5, you must secure instructor approval for the organization selected for your Portfolio Project. Based on analysis of your subject organization, write a recommendation for advancing the functional level of a PMO that is supported by PMO best practices and standards. When writing the advancement recommendation, assume the role of a highly regarded, project management professional commissioned to review, analyze, and develop the necessary requirements for the advancement of the PMO functional level for increased business value. Your advancement recommendation should address the following key elements:

• Subject organization information: o Organization name o Organization mission, vision, and values statement o Industry type and organization demographics o Organization culture o Executive sponsor and key stakeholders

• PMO business case:

o Extant PMO assessment: Project PMO structure Project PMO functional level Project PMO experience

SAMPLE


• PMO mission and vision (revised):

o PMO mission and vision statement o Alignment with organization mission and vision o PMO stakeholders

• PMO Charter:

o Business purpose o Business alignment and affiliation o Empowerment authority o Fiscal management o Charter approval

• PMO Recommendation:

o PMO type o PMO structure o PMO culture o PMO staffing o PMO project methods o PMO project tools o PMO governance o PMO risk management o PMO business integration o Other relevant PMO considerations

Your essay should meet the following requirements:

• Your properly- and well-written PMO advancement recommendation paper should be 12-15 pages in length. • Format your paper per the CSU-Global Guide to Writing and APA. • Include a title and a reference page. • Cite at least six current scholarly resources, available from the CSU-Global library, to support your assertions. One

of the sources may be your textbook. • Include an appendix for tables and figures.

Note: Your final Portfolio Project assignment is due for submission this week.

Course Policies

Course Grading 20% Discussion Participation 45% Critical Thinking Assignments 35% Final Portfolio Paper

Grading Scale and Policies

A 95.0 – 100

A- 90.0 – 94.9

B+ 86.7 – 89.9

B 83.3 – 86.6

B- 80.0 – 83.2 SAMPLE

C+ 75.0 – 79.9

C 70.0 – 74.9

D 60.0 – 69.9

F 59.9 or below

In-Classroom Policies For information on late work and incomplete grade policies, please refer to our In-Classroom Student Policies and Guidelines or the Academic Catalog for comprehensive documentation of CSU-Global institutional policies. Academic Integrity Students must assume responsibility for maintaining honesty in all work submitted for credit and in any other work designated by the instructor of the course. Academic dishonesty includes cheating, fabrication, facilitating academic dishonesty, plagiarism, reusing /re-purposing your own work (see CSU-Global Guide to Writing and APA Requirements for percentage of repurposed work that can be used in an assignment), unauthorized possession of academic materials, and unauthorized collaboration. The CSU-Global Library provides information on how students can avoid plagiarism by understanding what it is and how to use the Library and Internet resources. Citing Sources with APA Style All students are expected to follow the CSU-Global Guide to Writing and APA Requirements when citing in APA (based on the APA Style Manual, 6th edition) for all assignments. For details on CSU-Global APA style, please review the APA resources within the CSU-Global Library under the “APA Guide & Resources” link. A link to this document should also be provided within most assignment descriptions in your course. Disability Services Statement CSU–Global is committed to providing reasonable accommodations for all persons with disabilities. Any student with a documented disability requesting academic accommodations should contact the Disability Resource Coordinator at 720-279-0650 and/or email [email protected] for additional information to coordinate reasonable accommodations for students with documented disabilities. Netiquette Respect the diversity of opinions among the instructor and classmates and engage with them in a courteous, respectful, and professional manner. All posts and classroom communication must be conducted in accordance with the student code of conduct. Think before you push the Send button. Did you say just what you meant? How will the person on the other end read the words? Maintain an environment free of harassment, stalking, threats, abuse, insults or humiliation toward the instructor and classmates. This includes, but is not limited to, demeaning written or oral comments of an ethnic, religious, age, disability, sexist (or sexual orientation), or racist nature; and the unwanted sexual advances or intimidations by email, or on discussion boards and other postings within or connected to the online classroom. If you have concerns about something that has been said, please let your instructor know. SAMPLE

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