TCO Team Commitments

Business Unit / Function: Business Development, Category Leadership & Portfolio Analytics

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

Proactively take the risk to own the solution. Don’t wait to be assigned

Overtime, build honest and open relationships to resolve issues, through continuous/repeated interactions

We owe it to our constituents to tell them what they need to know, not what they want to hear

Business Unit / Function: Channels

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We respect and request each other’s opinion. There are no hidden agenda’s.

We will take Ownership in our projects with Parsippany and our Manufacturing Facilities. It is our responsibility to provide leadership for what will be successful within our Channels.

We have each others back in doing what is right for our Customers, our Organization, and Each Other.

Business Unit/Function: Kroger

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We will improve collaboration across the team, leveraging the skillsets across the group. We will break out of silos to become one team, winning together. We will all proactively ask for feedback, advice and help.

We will communicate with Corporate on what’s happening, good and bad. We will ensure we have a voice on important issues both internally and with our customer. We will address issues and give feedback directly to the person.

We will focus and address critical issues quickly. Our team owns decisions, results and communicating risks and rewards. Our team celebrates success!

Business Unit / Function: Dry Marketing DH, Packaging, Market Research

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We approve communication across the team by formalizing feedback to broader team coming out of all key meetings (Walmart QPS, Innovation, team meetings). We will communicate hallway conversations and decisions to project manager at the time of the decision

People are not proactively addressing issues, they are holding constructive criticism and not sharing with their counterpart directly. Going forward, we will immediately address the issue when someone is not delivering the issue with a counterpart

There is too much finger-pointing when things go wrong and focusing on the mistakes versus how to fix. Going forward, we will call each other out when this behavior is being expressed and push for solution minded approach. Make sure teams debrief at critical milestones. We don’t celebrate successes enough. Going forward, we will have monthly success lunches for our team to celebrate all the good things we have done.

Business Unit / Function: Information Technology

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We escalate and manage issues appropriately. We represent IT as one team and help each other achieve our goals. We are committed to working with the business to achieve our shared objectives and add value.

We respect and leverage the individual strengths of our team members. We appropriately challenge and voice our opinion. We respect each others point of view.

We proactively work with the business to reduce risk and exposure. We actively establish and maintain relationships with our business partners to achieve our goals. We define and ensure the business value of our IT solutions. We will take ownership of issues and drive their resolution

Business Unit / Function: Planning & Replenishment Teams

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We will ask probing questions when giving or receiving feedback. We will empower and trust to deliver the right results. We will review what we do, including what done correctly and what needs improvement. We will communicate more.

We will be tenacious and try a bit harder. We will bring ideas forward even if not completely vetted yet- no idea is a bad idea. We commit to attack the issue and not the person. We will proactively communicate news to the right people. We will communicate more.

We will work as a team in unity. We will become a fire preventionist, instead of fire fighters. We will own the best collective business decision. We will communicate more.

Business Unit / Function: Trade Marketing Dry

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

Do what we say, say what we do – holding ourselves and each other to our commitments .

Proactively give feedback on across the business, not just on those areas I am responsible for…..while continuing to seek feedback

We will raise our level of accountability by playing as a team, across roles and functions.

Team: Food ServiceWe will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We have confidence and trust that we will get things done. We take an active role in each other’s job and responsibilities and cover/back up each other as needed. We offer and receive constructive feedback without emotion or taking it personally, for the betterment of the entire Food Servce team. We have no hidden agendas.

We approach all issues with a positive attitude. We respectfully share our individual perspectives openly, even if it is in contrast to other team member’s views, without fear of retaliation. We communicate opportunities and risks, positive and negative news in a timely manner. We lead by example.

We do not procrastinate and take action quickly. We celebrate our successes as a collective team. We accent the positive. We hold ourselves, each other, our internal shared services and our brokers (AWP and HOPCO) accountable to deliver results. All for one and one for all in Food Service. We eliminated the “I” from Food Service.

Business Unit / Function: Frozen Finance

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We will work to better communicate and keep each other informed of key issues, developments and communications

We will share successes and recognize teamwork /provide positive feedback during our weekly staff meetings

We will continue to work together as a team and ensure delivery of Finance commitments within the BU

Business Unit / Function: Human ResourcesWe will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We will be clear on our expectations of each other. We will ask for and openly share constructive feedback to help each other improve.

We will work at being better listeners and seek to understand when we have questions.

We will get in the game and actively engage when opportunities are presented for our involvement.

Business Unit / Function: Pinnacle R&DWe will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We proactively ask for feedback. We build strong relationships and develop understanding of style differences

We will say what we want to say real time and in the moment. We will challenge ourselves and others to say what we think and establish openness for personal growth.

We will ensure objectives are aligned up front, and celebrate failure and learn from it. We will define roles and responsibilities to clarify ownership.

Business Unit / Function: Fulfillment Leadership Team

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We will give responses "in the moment” and encourage others to share feedback.

We listen and respond to feedback from team members. We do deep dives on KPIs, or issues relative to KPIs, to get better overall alignment and commitment.

We share collective ownership of TCO to all our teams. We encourage collaboration in cross-functional projects. We foster respect for peoples’ time and talent.

Business Unit / Function: Customer Service Teams

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We need to give constructive feedback, whether positive or negative; feedback must be given “in the moment”. People need to feel comfortable talking to upper management (open door policy). Across teams, we need to have each other’s backs (not just within our own teams).

We need to feel free to speak candidly across the entire organization, not just within Customer Service. We will deliver good and bad news as the situation arises; don’t delay in giving bad news.

We share collective ownership of TCO to all of our teams. We take ownership when things go wrong and put corrective procedures in place to avoid future issues. We will have better communication across teams.

Business Unit / Function: Planning & Replenishment Teams

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

Ask probing questions when giving or receiving feedbackEmpower and trust to deliver the right resultsReview what we do including what was done correctly, and what needs improvementCommunicate more

Be tenacious - try a bit harderBring ideas forward even if not completely vetted yet (no idea is a bad idea)Attack the issue and not the personProactively communicate news to the right peopleCommunicate more

Work as a team in unityBecome a fire preventionist vs. fire fighterOwn the best collective business decisionCommunicate more

Business Unit/Function: Supply Chain

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We will reach out to peers earlier to seek their input on issues/concerns/trade-offs before drawing a conclusion/finalizing recommendations. We will keep conversations positive and fact based.

We will engage in more direct communications, rather than relying on e-mails, when providing feedback and dealing with conflicts. We will raise issues/potential concerns as early as possible, even if they are outside your area of direct responsibility. We will follow-up quickly with root cause and options to address gaps

We will ensure commitments are delivered when promised. If priorities need to be re-aligned, take ownership for re-aligning expectations. We will follow existing processes. We will not cut corners nor will we permit cutting corners. We will continue to challenge the status quo and find new ways to improve

Business Unit / Function: Canadian Division, Leadership Team

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

To build upon the trust already within our Leadership Team, we will increasingly continue to celebrate our victories & learn from our mistakes. We will trust one another to take joint ownership of the outcome.

To exhibit increased candor within our Leadership Team, we will consistently address issues &/or opportunities within our weekly LT meeting or directlywith one another within 24hrs. We will remain open to the dialogue and attack the issue &/or opportunity not the person.

To build upon our current culture of strong ownership, we will actively encourage,recommend, & increase our team member’s interaction & collaboration with one another on day to day projects.

Business Unit / Function: Tim’s Cascade Snacks, Algona WA

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We commit to seek and give constructive feedback to improve the Teamwork, Innovation, Motivation and Service for our team and customers.

Encourage open communication by improving the team environment where everyone’s opinion is valued.

We will continue to build upon an integrated cross functional team to maintain profitability and growth for the future.

Business Unit / Function: Internal Audit

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

Internal Audit will be a trusted advisor to the business and assist with managing risk and ensuring internal controls are effective.

Internal Audit will be timely and transparent in their communication with the business, provide value, and assist management in developing action plans to drive change.

Internal audit will take accountability of the audit plan and the Sarbanes-Oxley 404 compliance program to ensure it is effectively completed and all results are communicated timely.

Business Unit / Function: Proprietary Brands

To maintain a high level of ownership, we will conduct a role clarity session including our sales agency partner to more formally align on roles and responsibilities.

We will continue to “have each other’s backs”

We will proactively seek feedback from all members of the team team on major decisions as opposed to the “silence is alignment” approach. Additionally, the teamwill take ownership for making their opinions heard.

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

Business Unit/Function: Frozen Meals & Breakfast Marketing

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We will continue to step in to help one another when things get tough and share learning in real time to enable us collectively “do what we say.”

We will not only communicate what we cannot get done, but what we can and what ideas we have to streamline work required to get to the key questions to be answered. We will make this honest assessment earlier so that we can manage expectations before due dates.

We will focus on briefing more clearly with specific deliverables/metrics and then hold individuals (rather than groups) accountable to deliver.

Additionally, we will schedule a re-group to further the conversation and tighten these commitments in light of new expectations for Marketing at Pinnacle.

Business Unit/Function: External SC QA TEAM

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We will stop talking over one another. We will respect candor by following the PLATINUM RULE. Our team will stop victim mentality, attacking the person and not the issue and focus on the issue.

Our team will take ownership to be engaged, proactive, accountable w/ TCO. We will stop going with the flow and own improvement. We commit to open dialogue about what doesn’t work and bring forward solutions with problems.We will value criticism to foster improvement, go the extra mile, and continue to attack high risk suppliers.

We will embrace learning and other’s ideas / suggestions and bring our POV to the task, transparently. We will find root cause accountability. We want PFG critical feedback on broken processes / failures and will stop accepting status quo.

Business Unit / Function:

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

Give folks the benefit of the doubt before drawing a conclusion. But, have the necessary conversations and get everything out on the table. Keep conversations positive and fact based. Accept that the feedback is meant with good intentions.

Food Safety, Regulatory Affairs and Quality Assurance

We realize that there are no stupid questions or thoughts. We are comfortable to bring issues forward and will do so. We will engage in more one-to-one, face-to-face conversations where possible. We will encourage one another to have the needed conversations and to raise issues. Hold each other accountable for doing so.

Ownership means to help ensure the success of the team. So, we will think beyond functional and personal objectives. We will be sure to raise issues that might be outside of our area or our direct responsibility. We will work to encourage greater cross-functional communication to help facilitate an understanding of ownership. We will not cut corners nor will we permit cutting corners. However, we will work to find responsible solutions to resolve urgent matters.

Keep An Open Mind – Be Receptive to Change

Business Unit / Function: Sales Finance

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We will debrief with our key stakeholders more frequently and apply lessons learned to become a more effective team.

We will seek to understand the “big picture” and ensure that the profit implications to the company and customer are represented.

We will be an active agent to drive resolution with mutual alignment on open items between Sales and the broader organization.

Business Unit / Function: National Accounts

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

The National Accounts Team is committed to using our company values of Trust, Candor and Ownership as the foundation and catalyst for operating as a high performance Sales Team, and collaborating both internally and externally to deliver complete category solutions to our National Accounts customers and growing our business and relationships with them.

Business Unit / Function: Regional Accounts Category Leadership

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

Start with the end in mind– focus on handling issues and making a difference. Be proactive.

Be involved. Do things the right way. Speak up whenever necessary. Play to win one customer at a time.

My word is my bond. Follow through on my commitments to my counterparts and field sales. Leverage all good and bad feedback to be the best I can be and maximize organizational value.

Business Unit / Function: South Regional Accounts

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We will deliver the plan we created and hold each other accountable for their part.

Each team member will be held accountable to raise opportunities and risks without fear of reprisal

Each team member will be held accountable for the team’s success or failure.

Business Unit / Function: Target/Meijer Team

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

Seek feedback internal and external customers.

Proactively deliver the whole story and provide solutions.

Set & meet deadlines and expectations. Ask for help when there is uncertainty or risk of missing a deadline.

Business Unit/Function: Wal-Mart/Sam’s Team

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We will demonstrate ownership by each of us, individually holding ourselves accountable for seeing an entire project, all aspects, through to completion.

Candor represents the building blocks of how we operate and function as a team. We will provide proactive, clear communication of good and bad news in a timely manner while respecting individuals, regardless of name or rank. We measure ourselves daily by acknowledging positive demonstrations of candor as well as opportunities for improvement

Trust is the foundation upon which our team can grow and goals can be accomplished. We hold ourselves accountable to this value by committing ourselves to regular check-ins with our peers for constructive feedback.

Business Unit / Function: Safeway, Winco, and IP teamWe will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We will offer and receive constructive feedback for the continuous improvement of the overall team. We support each other during customer calls and business meetings. We share a full commitment to be reliable, and truthful to OUR company, team, customer, and ourselves by utilizing individual skills and aggregate knowledge of the food industry.

We will not be afraid to share perspective, even if it is a different point of view the balance of the team. We will communicate business issues and opportunities without fear of being judged.Openly share ideas and divergent perspectives to further continuous learning and to help ensure wins across the entire national accounts team and broader organization. We will all show a willingness to listen and learn. We will share our opinions without fear of reprisal

All team members are devoted to delivering our team and company goals. We lead by example and give other people credit for their victories. We celebrate individual and team successes while accepting responsibility for failures. We foster a high-performance-team mindset with reciprocal accountabilities, where each individual has skin in the game, and are held jointly responsible for the team achieving its results.

Business Unit / Function: East Sales

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

Will lead East team to lean in and drive for results; will have their backs if something goes wrong

Will attack business issues in a positive constructive manor with headquarters

Will hold East team (Pinnacle and Acosta) responsible for delivering on commitments

Business Unit / Function: Birds Eye Marketing Team

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We trust each others information and work, so when it shared we focus energy on moving forward and finding solutions.

We strongly believe in “the best idea wins” and we share it regardless of name and rank.

We have clear ownership of our business/projects/ tasks and we try to always be aligned so we speak with one voice

Business Unit / Function: West Sales

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We will seek, and be receptive to, honest feedback through the debriefing process with the goal of continuous improvement.

Proactively deliver good and bad news and hold Acosta accountable to the same standards.

Push for closure on all business driving initiatives both within Acosta and internally within Pinnacle.

Business Unit / Function: Publix team

We will exhibit Pinnacle’s Values in our every day interactions and behaviors. Here is our team commitment to each value.

We strive to deliver both internal and external commitments and feedback through ethical teamwork.

We proactively and respectively provide open communication delivered in a constructive fashion.

We act as if we are the General Manager of the business with a strong support team that is responsive and driven to win.