phone system
DESCRIPTION
Phone SystemTRANSCRIPT
![Page 1: Phone system](https://reader033.vdocuments.site/reader033/viewer/2022060118/5589d0fdd8b42a3d578b46da/html5/thumbnails/1.jpg)
CSA TrainingIntro Series
Phone System: ShoreTel
![Page 2: Phone system](https://reader033.vdocuments.site/reader033/viewer/2022060118/5589d0fdd8b42a3d578b46da/html5/thumbnails/2.jpg)
CSA Training100 Series
Phones
![Page 3: Phone system](https://reader033.vdocuments.site/reader033/viewer/2022060118/5589d0fdd8b42a3d578b46da/html5/thumbnails/3.jpg)
CSA Training100 Series
Phones
![Page 4: Phone system](https://reader033.vdocuments.site/reader033/viewer/2022060118/5589d0fdd8b42a3d578b46da/html5/thumbnails/4.jpg)
CSA Training100 Series
Phones
![Page 5: Phone system](https://reader033.vdocuments.site/reader033/viewer/2022060118/5589d0fdd8b42a3d578b46da/html5/thumbnails/5.jpg)
CSA Training100 Series
Phones
![Page 6: Phone system](https://reader033.vdocuments.site/reader033/viewer/2022060118/5589d0fdd8b42a3d578b46da/html5/thumbnails/6.jpg)
CSA Training100 Series
Phones
![Page 7: Phone system](https://reader033.vdocuments.site/reader033/viewer/2022060118/5589d0fdd8b42a3d578b46da/html5/thumbnails/7.jpg)
CSA Training100 Series
Phones
![Page 8: Phone system](https://reader033.vdocuments.site/reader033/viewer/2022060118/5589d0fdd8b42a3d578b46da/html5/thumbnails/8.jpg)
CSA Training100 Series
Answering
• Pick Up Head Set– Use Speaker (only use when appropriate)
• Greeting:– Salud Family Health Centers this is ‘your name,’
how can I help you?
![Page 9: Phone system](https://reader033.vdocuments.site/reader033/viewer/2022060118/5589d0fdd8b42a3d578b46da/html5/thumbnails/9.jpg)
CSA Training100 Series
Making a Call
• Dial 9 to get an outside line• Internal Calls: Use Directory– Use the Directory button to search/find– Click ‘Dial’ on the screen
![Page 10: Phone system](https://reader033.vdocuments.site/reader033/viewer/2022060118/5589d0fdd8b42a3d578b46da/html5/thumbnails/10.jpg)
CSA Training100 Series
Phones
![Page 11: Phone system](https://reader033.vdocuments.site/reader033/viewer/2022060118/5589d0fdd8b42a3d578b46da/html5/thumbnails/11.jpg)
CSA Training100 Series
Transferring a Call
• While on the call – Push Transfer button– Punch in Extension number– Transfer on the screen buttons
![Page 12: Phone system](https://reader033.vdocuments.site/reader033/viewer/2022060118/5589d0fdd8b42a3d578b46da/html5/thumbnails/12.jpg)
CSA Training100 Series
Mode Handling
![Page 13: Phone system](https://reader033.vdocuments.site/reader033/viewer/2022060118/5589d0fdd8b42a3d578b46da/html5/thumbnails/13.jpg)
CSA Training100 Series
More Information
• Manual found on intranet