Phil Mackey, General Manager, Solar & Emerging Businesses

The role of energy retailers in the future of solar

Today’s solar market is broken ...

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Poor quality equipment & installation

• At worst, life and property are at risk

• At best, performance does not meet expectations

• Government loses their investment

• Investors won’t invest

Why do people buy what banks wouldn’t?

• Quality product – we have lifted the lid on a

number of inverters and won’t sell them in good

faith

• Installation – rigorous installation processes that

deliver quality and safety.

• Lifetime of generation – systems have warranties,

but who’s there to stand behind it

Market driven by discounted pricing, low quality product and installations is a poor

foundation for long term energy generation

... Energy Retailers offer a solution

Customers seek a simple, quality product

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We know our customers want value

• They don’t want ‘surprises’ on their bill

• They want to agree their energy contract once

and know they have a competitive deal

• They want to make a positive contribution to the

environment

Choosing Solar PV is a complex

decision

• How does PV fit with my other sources and

uses of energy it’s not just a question of solar

• Who is the right provider – are they getting the

right technology, will the provider be there if

things go wrong

Feed-in-

Tariffs

STC’s?

What’s the

right

system size Will I save?

How do I

use the

energy?

Is it future

proof?

How does PV

work with grid

electricity?

Will it work

with a

battery?

Who is the

right

installer?

How much

does it cost

to run?

Will it

break?

Energy Retailers help customers with their

whole of energy needs

What’s required to change the model

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For Energy Retailers Solar PV is core

business

• Solar PV is a 25year electricity supply contract

• Energy retailers connect resources with customers

• Balance grid and distributed energy assets

Provide a solution to market failures of today

• Quality messaging – working hard through our own

channels and with industry to improve quality

• Select quality components, require quality installations,

monitor systems and service them

Origin manages the risk

• Stand behind the product we put in market

• Solar servicing product ready to go

• We understand technology change

Origin is delivering solutions

5

Origin has released a family of ‘Solar

as a Service’ products

• >1MW of contracted SaaS

• SaaS sales to all customer segments

(Residential to Industrial) and locations

• $0 upfront helps customers access solar

• Customers celebrating their first SaaS

anniversary this October

What’s next ...

• Launching battery storage and solar

servicing products

• Energy service bundles

• Stand behind the quality of our product

EY, Customer Experience

Series (Wave 3) 2014

THANK YOU