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About PH Research Services Ltd

PH Research Services Ltd is an experienced provider of market, opinion and

social research for both private and public sector Clients.

PH Research Services Ltd is based in Middleton, Greater Manchester and

was started by Paula Hoath in 1992. Since then the Company has grown

steadily to become the well-established and respected Field Agency it is

today.

Our strengths lie in the provision of Data Collection Services in the Field

Research Department or through our Telephone Research Unit.

Our network of field interviewers covers the whole of the UK and Ireland, and

is managed through a team of 20 experienced area Supervisors and more

than 500 field interviewers and data collectors.

In addition, we have our own in-house Telephone Research Unit which

conducts research in both paper-based and CATI formats.

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Contents Page

Page Face-To-Face Research 3-4

Quality Control – Face-To-Face Research 5

Telephone Research 6

CATI Telephone Research 7

Quality Control – Telephone Research 8

Postal Research 9

Focus Groups 10

Data Processing 11

Reports 12

Value For Money 13

Research Sectors 14

Our Clients & Partners 15-16

PH Research Services Ltd – A MRQSA Quality Research Service Provider 17-18

Quality – A Client’s Perspective 18-19

Measuring Client Satisfaction 20

Testimonials 21

Examples Of Project Resolutions 22-23

PH Research Services Ltd People 24

Market Research Society (MRS) 25

MRS Company Partner Service 26

Association For Qualitative Research (AQR) 27

Local Authorities Research And Intelligence Association (LARIA) 28

Getting In Touch With Us 29

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Face-To-Face Research

Although PH Research Services Ltd is based in the Greater Manchester area,

we can undertake face-to-face research throughout England, Scotland, Wales

and Ireland.

This is because, over the 15 plus years we have been operating, we have

built up a network of field interviewers that covers the whole of the British

Isles.

With a core of 20 area Supervisors we can easily establish experienced

research teams just where our Clients need them – whether that be in a

sprawling shopping complex in London, or in a tiny village in the Yorkshire

Dales. We regularly manage projects talking to thousands of people about

their shopping habits – and we also equally regularly consult as few as a

hundred villagers about proposed developments affecting their lives and their

environment.

Apart from conducting actual face-to-face interviews to get “on the spot”

reaction, we can recruit respondents face-to-face for Focus Groups or Depth

Discussions.

All of our field interviewers are trained to the ISO 20252 required standard and

are bound by the Market Research Society Codes of Conduct – thus ensuring

that all interviewing and recruitment is carried out conscientiously - and

sympathetically.

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PH Research Services Ltd is a long-time supporter of the Market Research

Society and is aware of and has contributed to many of the Guidelines

published by the Society. We make sure that field interviewers are briefed in

accordance with the MRS Regulations and Guidelines ensuring (by way of

example only) that research with children and young people, or research

carried out in town centres is appropriate and conducted according to the

Society’s codes of practice.

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Quality Control – Face-To-Face Research

All completed face-to-face questionnaires are returned for checking to our

Middleton Head Office by courier or first class post. Here 100% of the

completed questionnaires are checked to ensure that they have been

comprehensively and accurately completed. We check all completed

questionnaires in this way in order to ensure the integrity of the research data

collected. Only when our Quality Control team have completed their checks

are the questionnaires submitted for Data Processing.

In addition to the primary checks carried out on the questionnaires submitted

by interviewers, a secondary “back-check” is carried out. This procedure

involves contacting usually 10% of the interviewed respondents by phone.

Here, researchers from our Telephone Research Unit speak to respondents

and ask a short series of questions about the interview previously undertaken.

In this way we satisfy ourselves that the research has been conducted

properly in every sense – including with regard to the politeness and

thoroughness of our interviewers in the field.

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Telephone Research

One of our undoubted strengths is our in-house Telephone Research Unit

which is operational 7 days a week at times to suit Clients’ requirements.

The Telephone Research Unit has been a flagship of our research operations

for more than 15 years.

Telephone Research is now regarded as one of the most effective research

methods. Professionally managed and administered, it is an extremely cost-

effective way of achieving representative and robust results.

Our Telephone Research Unit is managed by our Field Director Helen Green.

She is backed by a team of 25 to 30 trained interviewers and Supervisors who

have experience in conducting a wide variety of research projects. The quality

of the research undertaken in our Telephone Research Unit is governed by

our long-standing commitment to, and accreditation with, the MRQSA Quality

Standard ISO 20252.

The strictest of Quality Control measures (including call recording and call

monitoring) ensure that Clients can have complete faith in the integrity of the

research data collected by the PH Research Services Ltd Telephone

Research Unit.

Just as in our Field Research Department, our ability to meet deadlines while

keeping Clients informed of the progress on a daily basis means that Clients

come back to us time and again confident that we will deliver in quota, on

time, and in budget.

Our Telephone Research teams are extremely flexible, and can accommodate

a wide range of research settings, from large Quantitative projects to

Qualitative recruitment projects for Focus Groups and In-Depth Discussions.

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CATI Telephone Research

In addition to paper-based Telephone Research, PH Research Services Ltd

have the option of undertaking Computer Assisted Telephone Interviewing

(CATI).

There are a number of advantages to having the research completed in CATI

format – not least the fact that, since almost no paper is used, it could be

considered more environmentally friendly.

With data being directly input whilst researchers are conducting interviews,

there is also the advantage of savings in time and costs.

Completed questionnaires are submitted directly to a Data Processing

program – from where the standard range of data results can be produced in

a fraction of the time it takes where a paper-based methodology is used.

When CATI interviewing is combined with our on-line data management

system, any data you send us can be “cleaned” prior to being returned to you.

CATI interviewing is particularly useful where the research involved does not

require a lot of verbatim inputting.

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Quality Control – Telephone Research

Quality Control with the PH Research Services Ltd Telephone Unit is no less

rigorous than in the Field Research Department.

We often work to quite specific and complex quotas and our data tracking

systems ensure that we can manage our research resources appropriately.

All completed paper questionnaires are checked to ensure that they have

been comprehensively and accurately completed. Only when our Quality

Control team have completed their checks are the questionnaires submitted

for Data Processing.

Where our interviewers are submitting questionnaires online, rigorous pre-

project testing of the questionnaire format – combined with in-depth briefing of

interviewers – ensure that there is little room for error.

The Digital Telephone System we operate can be customized to record

interview conversations at a rate which will give us recordings of at least 5%

of all interviews. This percentage is the minimum we will record for quality

checking on each project. Clients are free to ask for higher levels if they feel it

necessary.

In addition to having this recording process, Managers and Supervisors can

listen in to any call “on demand” should the need arise.

The results of all quality checks are recorded in the project data file for future

reference and for audit control purposes.

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Postal Research

Postal Research is a relatively inexpensive research methodology where the

“time factor” is not a major consideration. The Postal Methodology tends to be

used in circumstances where the Client wants to gather data across a

relatively wide geographical area. Local Councils and Social Housing

providers will sometimes commission research to be conducted in this way.

Response rates in Postal Research surveys will tend to be low at around 15%

to 20%, thus the original data source provided must be significant and

accurate in order to obtain worthwhile involvement. Even then, it is quite

routine for the project to involve up to three (or even four) “mail-outs”. In

managing the project PH Research Services Ltd will keep an accurate

database of questionnaires mailed out and returned, so that at each agreed

reminder stage only the correct number of reminder letters and/or reminder

questionnaires are mailed out to the correct addresses

Questionnaires are self-completion, and PH Research Services Ltd will liase

with the Client if required to ensure that the questionnaire is neither too long

nor too complicated for members of the general public to complete

unassisted. Nevertheless Clients should be prepared for a significant

percentage of returned questionnaires to be “spoiled”.

It is useful for Clients to have a target response in mind – and in our

experience that target should be (in the case of a three mail-out project)

between 40% and 50% of the “population” being surveyed. PH Research

Services Ltd can help advise on suitable target figures in order to obtain

suitably robust results. (Please see our Section on Value For Money.)

Returned questionnaires are logged and checked before being included for

Data Processing in the usual way. (Please see our Section on Data

Processing and Analysis.)

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Focus Groups

Focus Group Recruitment is an important part of the work we do for a number

of our Clients. We can recruit either over the phone or face-to-face (e.g. in the

street or in the respondent’s home).

Whichever method of recruitment is used, we have field and telephone

researchers who have the experience to make sure that the recruited groups

or individuals meet the Client’s expectations.

In most cases our Clients will decide on the venue for the Focus Groups or

Discussions to take place, but we can advise where necessary. We even have

the facilities here in our Middleton offices to host groups of up to ten

respondents.

As part of our recruitment processes we will always contact respondents 24

hours before the group is due to take place to re-check that they are still able

to attend. As is normal practice we always “over-recruit” initially as we know

that in almost every instance one or two will drop out.

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Data Processing

PH Research Services Ltd provides a Data Processing and Analysis service

which – like the rest of the services we provide – comes with the quality

guarantee of our ISO 20252 accreditation and our obligation to the MRS

Company Partner Quality Commitment.

Results can be presented in a number of formats and file types to suit our

Clients’ requirements.

Topline or cross tabulated results are provided in a variety of formats including

SNAP, SPSS and Excel.

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Reports

Once the data has been collected, processed and analysed the findings will

need to be set out clearly and as concisely as possible in a written report.

PH Research Services Ltd offers an excellent report writing service for those

Clients who are not in a position to provide their own.

Our report writers are experienced Market Research professionals who are

able to interpret the basic findings in such a way as to provide a deeper

insight – highlighting which areas of the consultation are shown to be the most

important. Our report writers are able to look beyond the bare facts as they

might appear to be. They will draw on experience and relevant comparisons

and, where appropriate, make recommendations on further courses of action.

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Value For Money

PH Research Services Ltd prides itself in offering value for money, and is

more than happy to advise Clients on what it considers to be the most cost-

effective approach to the market research project.

Apart from advising on the most appropriate and cost-effective research

methodology, there are other ways in which we can help Clients keep down

the cost without jeopardising the quality of the research.

One way in which we can help Clients save time and money is through

advising them with regard to sample size. Good, robust results can be

obtained through the application of proven statistical principles in assessment

of the most appropriate sample size; and we can advise Clients on the

optimum number of responses required to obtain the confidence level they

need in any particular project result.

By helping Clients choose the right approach to their proposed research

project – including helping them choose the right sample size PH Research

Services Ltd can help Clients save time and money.

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Research Sectors

PH Research Services Ltd has many years experience of working in a variety

of sectors including:

•••• Consumer

•••• Educational

•••• Environmental

•••• Governmental

•••• Health

•••• Housing

•••• Social

•••• Transport

PH Research Services Ltd carries out all types of research including:

•••• Customer Satisfaction Surveys

•••• Face-To-Face Fieldwork

•••• Focus Group Recruitment

•••• Hall Tests

•••• Pedestrian Flow Counting

•••• Postal Surveys

•••• Postcode Collecting

•••• Recruitment For Depth Discussions

•••• Telephone Interviewing

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Our Clients & Partners

Apart from its work directly with Local Councils, Social Housing Providers and

other administrative bodies, PH Research Services Ltd is keen to work

alongside consultants who are specialists in their field. We already enjoy

fruitful partnerships with specialists in such areas as Education, Retailing,

Tourism and Travel, and Entertainment.

Here a just a few of the organisations for whom we have carried out data

collection, recruitment and other research services.

Housing providers we have worked for include: Aksa Housing New Charter

Co-op Homes New Fylde Housing

de Montfort Housing Oldham Council

Gedling Homes One Housing

Hillingdon Homes Twin Valley

Merseyside Housing

Local Authorities we have worked for include: Bassetlaw Reading

Blackburn with Darwen Sunderland

Bolton Staffordshire Moorland

Bradford Tameside

Grimsby Thurrock

Hampshire Wakefield

Kirklees Warrington

Nottinghamshire West Lancashire

Pendle Wokingham

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Public Bodies and Public Service Providers we have worked for include: British Library NATCEN

DEFRA Resource Futures Recycling

Glasgow University Salford University

GMPTE SCOTCEN

HEFCE University of London

Learning Skills Council Victoria Art Gallery

Liverpool Airport Various Higher and Further

Mersey Partnership Education Colleges

Names from the High Street and Retail world we have worked with and on behalf of include: Asda Legal and General

Axa Insurance Group Littlewoods

Bang & Olufsen Makro

Boots the Chemist Nike

Bravissimo Poundstretcher

B&Q Ravel

Claire’s Accessories Saga

Co-operative Society Topps Tiles

Halfords Wickes

La Redoute All the major shopping malls in the UK and Ireland

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PH Research Services Ltd – A MRQSA Quality Research Services Provider

MRQSA (Market Research Quality Standards Association)

Our commitment to the provision of a quality assured service is evidenced by

the fact that we are certificated to ISO 20252:2006 (the MRQSA Market

Research Industry Standard).

When you use a MRQSA accredited research service provider you can be

confident in the knowledge that its practices and procedures are uniform

throughout – no matter who the Client; and no matter what the project entails.

A MRQSA accredited research service provider such as PH Research

Services Ltd is subject to the most rigorous controls and to independent

external auditing. We believe that because we demonstrate our dedication to

providing a quality service, and because we subject our processes to

thorough external examination, our UK based and our International Clients

can be confident that the work we do for them will be of the highest standard.

PH Research Services Ltd first introduced a formal quality system managed

by a Quality Manager into its operations in 1999. And when the existing

MRQSA Standard (BS7911) was replaced in 2006 with ISO 20252 we were in

the vanguard of the original group of UK based research services providers

anxious to embrace the new code. Accreditation to ISO 20252 was achieved

in 2007 – making PH Research Services Ltd one of the first companies in the

UK to obtain the revised accreditation.

The Quality System is managed by David Brownhill (Director of Quality and

Facilities). David has a B.A Honours Degree in Philosophy and brings a clear

analytical approach to the complex business of Quality Management, ensuring

that the Quality System is both progressive and relevant to the needs of

Clients.

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All staff accept individual responsibility for the standard of their own work and

are collectively responsible for the success of the Quality System as a whole.

In order to maintain ISO 20252 accreditation, PH Research Services Ltd has

its Quality System and Quality Procedures independently audited by auditors

approved by the Market Research Quality Standards Association (MRQSA).

The continuing success of this strict auditing procedure is evidenced by the

fact that PH Research Services Ltd is authorized to display both the ISO

20252 and the MRQSA logos.

Other research companies may take the ISO 20252 Standard as a guideline

for their systems and procedures – but only when the company is authorized

to display the ISO 20252 and MRQSA logos can you be sure that the system

in place is a “guaranteed” Quality System.

Quality – A Client’s Perspective

Getting the Quality Accreditation and being able to display Quality Mark logos

is one thing, but that is only half the story. What really matters is what impact

the steps we take to maintain our Quality Standards has on Clients. The

following is reproduced with the kind permission of Philip Lucas of RCU Ltd,

and illustrates the benefits of our commitment to providing a full quality

service.

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“I’ve been working with PH Research for over 5 years, mainly on telephone surveys. We used to do these in-house, but after our first trials with PH Research we found it was so much easier to turn this work over to them, giving us more time to focus on other aspects of a project. All of our projects relate to learning and skills. The issues we have explored are:

•••• why some people apply to college but then don’t turn up; •••• why some learners drop out; •••• what local residents need from their colleges; •••• what experiences employers have had as well as what their training needs are.

These assignments have included the full spectrum from ‘easy’ to ‘challenging’ in terms of the target audiences, the issues, and the length of questionnaire. I have been satisfied with the results on every occasion. The quality of information captured by PH Research is excellent. It’s important to highlight the very quick response we always get from Paula, Helen, Clare and all the team at PH Research. They are also always very keen to ‘walk through’ the whole process with us and test the survey thoroughly. They’re good at spotting if we’ve missed something.

As we’re relatively local, I have tended to brief their research team in person so I’ve met the people making the calls. A real positive is that I keep seeing familiar faces when I go back, so staff turnover is low and the team’s experience obvious and reassuring. Feedback whilst a survey is underway is also a strength, and if things need tweaking, at their end or ours, it’s discussed and sorted.

All in all, they make our lives much easier”.

Philip Lucas, Research Consultant, RCU Ltd

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Measuring Client Satisfaction

As part of our Quality System we feel that it is important to give our Clients the

opportunity to comment on our performance.

As each job is completed, we send the Client an email inviting them to

complete our on-line “Customer Satisfaction” questionnaire. The completed

questionnaire is then automatically submitted directly to our own Data

Analysts who provide full data and feedback to the Quality Management

Department.

We ask Clients to give us feedback on a number of areas including:

1. How well we responded to their initial enquiry.

2. How well we managed the project on a day-to-day basis.

3. How well we liased with the Clients – keeping them informed of the

progress of the project.

4. How well we dealt with the reporting of the outcomes to Clients.

5. The extent to which the service we gave overall represented “Value for

Money”.

Space and opportunity is given for Clients to add any comments they wish.

All such comments are noted and action is taken if necessary.

On average around 30% of the questionnaires we send out are completed and

returned by our Clients. The fact that overall we regularly get a 90% satisfaction

rating shows that we are getting it right “most of the time”. Where we don’t we try

and take steps to make sure we learn – so that we can get it right next time.

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Testimonials

“FSP Retail is committed to providing clients with solutions which will improve their profitability. To do this FSP needs to be sure that the data collected are of the highest standard. FSP has worked with PH Research Services Ltd for many years with regard to data collection in the field. As an ISO 20252 MRQSA accredited research service provider PH Research Services consistently delivers a standard of fieldwork that it would be difficult to better”

Geoff Nicholson, Managing Director, FSP Retail

“We have been working with PH Research for a number of years and they are professional, flexible and can always be relied on to do an excellent job”

Penny Wylie, ActionPoint Marketing Solutions Ltd

“I have used PH Research for several years and always found them to be responsive, helpful and able to deliver against a difficult brief. They are also a friendly lot to deal with”

Robert Berry, Manor Marketing Consultancy Ltd

“We have commissioned research fieldwork with PH Research Services for more than five years. Projects have included large and small scale surveys from less than a hundred respondents to several thousands. Most of the research has been conducted through telephone interviews although we have also used PH Research Services for occasional projects requiring on-street face to face interviews. We have always found PH Research Services to be highly professional in all their dealings with us, from their response to our initial request for a quotation or estimate, through to carrying out the fieldwork and completion of the contract. Their work is always to the very highest quality standards and delivered within the agreed timescale. We very much value their practical experience and expertise and appreciate the added value of PH’s input into questionnaire design and survey methodology”

Peter Byram, Assistant Director, RCU

"I have worked with PH Research over a number of years and a variety of different research projects. The quality of their research is excellent and they are always flexible and responsive to our changing needs. Offering an excellent service, with a professional team, PH Research make my life easier as a Head of service and I wouldn’t hesitate to recommend them”

Sarah Laing, Head of Service Development, Hillingdon Homes

“We have a very good working relationship with PH. Their work is very professional and as a result we have very good cooperation from tenants taking part. The service is prompt and to a very high standard. Such telephone surveying gives us fully completed returns unlike postal surveys. It is done quickly and so readily feeds into our Business Planning/ budget setting process. In short, PH does a good job and their work fits well into our RSL business. We have tendered the work more than once and PH were the best value each time. I would be more than happy to recommend PH to another RSL”

Kevin Mahoney, Principle Planning Officer, New Charter Housing Trust Group

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Examples Of Project Resolutions

PH Research Services Ltd has a reputation for getting the job done – no

matter how difficult the brief. In the field we employ local people who know the

area well and will work all hours and in all weathers. Our telephone

researchers are highly regarded for their sympathetic and clear approach to

dealing with people from all walks of life.

Here are some examples of projects successfully completed which show our

versatility in a variety of circumstances.

Street Lighting

When Hampshire County Council were considering turning off their street

lighting late at night to save money and energy, the issue became politically

highly sensitive. The Consultant they employed (our Client) felt that the

research was best conducted over the phone in order to obtain a truly

balanced result. The Consultant needed a data collector who could manage

the project efficiently and responsibly.

An added factor was that the Council wanted the project completed quickly,

and we needed to interview over 2,000 local residents in the space of two

weeks.

We were able to complete the job in time and provide a substantial amount of

vital data. We were even able to provide recordings of some of the interviews

so that the Council could hear for themselves the range and strength of views

expressed.

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Fishing Industry Project

The Department for Environment Food and Rural Affairs (DEFRA) wanted to

explore the opinions and views of fishermen working on vessels registered

with the English fishing fleet. Their Research Consultant needed a quality

accredited recruiting partner who had the capability to recruit anywhere in the

UK. The Consultant turned to us as they knew we had the experience,

expertise and nationwide network required.

We were asked to recruit 20 Groups of 6 to 10 from fishing communities from

Tyneside to Lands End. Recruitment was to be face-to-face. All went well

until we found out that the Grimsby fleet were away at the fishing grounds and

not due back for some time. Since face-to-face recruitment on Humberside at

this time was not going to be possible, we needed to find another solution.

The solution lay in the fact that, through our local field network, we were able

to make contact with the Yorkshire & Anglia Fish Producers Organisation. The

project was then passed over to our Telephone Research Unit who - with the

Client’s approval – were able to make arrangements over the phone for four

local skippers to take part in some face-to-face depth interviews with our

Client.

Because of our flexibility we were able to successfully manage this job which

started of as a nationwide face-to-face recruitment of focus groups, and ended

up as a telephone recruitment for in-depth interviews.

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PH Research Services Ltd People

Here is a little bit about the people who make PH Research Services Ltd the Quality Market Research Services provider it is.

Paula and Helen are backed up by a dedicated and experienced team.

Janet Ralphs (Field Manager) janet.ralphs@phresearch.com

Roushi Begum (Project Manager) roushi.begum@phresearch.com

Ian Farrell (Logistics Manager) ian.farrell@phresearch.com

Lorraine Enfield (Accounts Manager) lorraine.enfield@phresearch.com

David Brownhill (Director of Quality & Facilities) david.brownhill@phresearch.com

Steven Lancaster (Systems Development Manager) steven.lancaster@phresearch.com

Karen Hoyle (Quality Systems Co-ordinator) karen.hoyle@phresearch.com

Bob Hoath (Chairman) bob.hoath@phresearch.com

Paula Hoath (Managing Director) Paula Hoath is the Managing Director and established the company in 1992 after many years Market Research experience in a variety of management roles. Paula is acknowledged as a great motivator andfor her skilled and innovative approach.

Paula is also determined to ensure that the work that PH Research Services Ltd produces is of the highest Quality. Paula has been the driving force behind all the accreditation and recognition which the company has earned.

Helen Green (Field Director) Helen joined us in 2002 with 17 years experience in the Field. Her background and proven track record in the industry is invaluable in ensuring clients’ requirements are met and projects are accurately and efficiently administered andcompleted.

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Market Research Society (MRS)

Paula Hoath – our Managing Director – is a full member of the Market

Research Society; and our Field Director Helen Green is an Associate

Member.

The Market Research Society is the guiding light behind Market Research in

the UK setting Standards and Codes of Practice in many areas of Market and

Social Research.

PH Research Services Ltd is an active supporter of the work the MRS does.

For more information about the Market Research Society please visit the MRS

website:

http://www.mrs.org.uk

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MRS Company Partner Service

PH Research Services Ltd is a member of the MRS Company Partner Service

and a signatory to the MRS Company Partner Service Quality Commitment.

The Partner Service, apart from promoting the concept of Quality within the

Market Research industry, provides training, advice and a variety of

information resources for its members. Through its membership of the Partner

Service, PH Research Services Ltd ensures that it is aware of and is able to

maintain compliance with all relevant statutory, safety and confidentiality

standards.

For more information about the Market Research Society Company Partner

Service please visit the MRS Company Partner Service web pages:

http://www.mrs.org.uk/companypartner/index.htm

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Association For Qualitative Research (AQR)

Paula Hoath is a member of the Association for Qualitative Research.

The AQR is committed to developing understanding of the commercial value

of qualitative research within the qualitative research community and among

market research buyers, marketers, the broader business community and the

media.

AQR’s aim is to promote the highest professional industry standards within the

qualitative research community.

For more information about the Association for Qualitative Research please

visit the AQR website:

http://www.aqr.org.uk

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Local Authorities Research And Intelligence Association (LARIA)

Paula Hoath is a full member of the Local Authorities Research and

Intelligence Association.

LARIA was established over 30 years ago to provide guidance and support for

researchers involved in social, education and health research.

Membership is drawn from research professionals working within local

government – and from those in the Market Research industry with an interest

in and a commitment to developing best practices in the field of social

research.

For more information about the Local Authorities Research and Intelligence

Association please visit the LARIA website:

http://www.laria.gov.uk

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Getting In Touch With Us

By Post:

PH Research Services Limited

Malta Mill

Mills Hill Road

Middleton

Manchester

M24 2FD

By Telephone:

+44 (0)161 655 0800

By Fax:

+44 (0)161 655 0888

By email:

research@phresearch.com

Via our website:

www.phresearch.com

Company Information

VAT Registration No. 606488720 Registered Office: The Old Bank, 1A Wilton Street, Oldham, OL9 7NZ.

Registered in England No. 3684307