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"Changing yourself changes everything"

Personal DevelopmentCourses

Professional Development Training has a specialised division of PersonalDevelopment experts that will tailor the delivery of any of the courses to bespecific to your situation and learning needs

Personal Development Courses

Active Listening Training-The secret ofgreat communicators!

Anger ManagementWorkshop

Assertiveness and SelfConfidence Training

Communication Skills Training Course Creative Problem SolvingTraining

Public Speaking Training

Stress Management Course Emotional Intelligence (EQ) Body Language Training

Dealing With Difficult People in theWorkplace

Work-Life Balance Training Organisational Skills Training

Goal Setting and Getting Things DoneTraining

Influence and Persuasion atWork Training

Improve Yourself As A Professional And AsAn Indivdual

Professional Development Training has a specialised division of Personal Development expertsthat will tailor the delivery of any of the courses to be specific to your situation and learningneeds. Our extensive curriculum in Personal Development, outstanding depth of trainers across thecountry and diverse range of industry experience means that pd training is the best choice forPersonal Development courses. pd training will exceed your expectations and help you achieve the results you are seeking.

Active listening is the key to effective communication.In this Active Listening training course you will learn how to listen, understand and then respond. Using these techniquesyou will become a more effective communicator in all situations.Pd training's active listening training course is available now in Brisbane, Sydney, Melbourne, Adelaide, Canberra,Parramatta and Perth.

Active Listening Training-The secret of great communicators! Course Outline

Foreword:Effective listening is actively absorbing the information given to you by a speaker, showing that you are listening andinterested and providing feedback to the speaker so that he or she knows the message was received. This fun and interactive Active Listening Skills Training Program will provide practical skills and knowledge that youwill transform your personal and professional interactions and lead to more rewarding and meaningful communication.

Outcomes:In this course participants will:

Engage more effectively through actively listeningUnderstand the difference between ‘hearing’ and ‘listening’Learn the techniques to listen activelyIncrease their awareness of communication behavioursUnderstand how emotions effect their ability to listenLearn to paraphrase and restate for clarificationBe able to manage and encourage constructive collaboration

Active Listening Training Course - Lesson 1How Well do you Actively Listen?

Let's test your active listening abilityWhy are you not listening to me?Our inner voice-over rule

Active Listening Training Course - Lesson 2What affects Listening?

The role of the speakerThe role of the listenerReading non-verbal communicationUsing questioning skillsFeedback

Active Listening Training Course - Lesson 3Determine your Communication Behaviours

Establish your behavioural style in different situationsDo you give up or bulldoze through?But isn't your way right?

Active Listening Training Course - Lesson 4High Emotion - Low Intelligence

So what does it mean when I become emotional?How does it affect my listening skills?How does it affect the listening skills of others?

Active Listening Training Course - Lesson 5Steps to Improve your Active Listening

Learn to live in the momentLearn to like/love/gain respectListening is also interpreting

Active Listening Training Course - Lesson 6Tips and Tricks to Manage a Brainstorming Environment

Stay in controlGenerate better ideas through collaboration

Anger is a normal, healthy emotion but can quickly become unhealthy and detrimental if not understood and controlled.Mange your anger, reduce your stress and improve your personal and work relationships with this Anger Managementcourse from pd training. Many people take this course to show they are 'working on things' for courts and their workplaces. While we are notaware of a magistrate not accepting this course, each magistrate will make their own judgement based on each individualsituation. We will welcome you to an Anger Management training course in Brisbane, Sydney, Parramatta, Melbourne, Canberra,Adelaide or Perth.

Anger Management Workshop Course Outline

Foreword:Benjamin Franklin once said, "In this world nothing can be said to be certain, except death and taxes." We would add athird item to his list: anger. Anger can be an incredibly damaging force, costing people their jobs, personal relationships,and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to haveconstructive approaches to manage it effectively.

This Anger Management Training program will help teach participants how to identify their anger triggers and what to dowhen they get angry.


Gain a better understanding of anger and the natural anger cycleGain insight into the "fight or flight" response that triggers angerUnderstand the realities of angerLearn about helpful and unhelpful ways of dealing with angerMaster strategies for gaining control of anger in all situationsDiscover some productive ways of "blowing off steam"Learn how to improve home and work life by managing anger better

This Anger Management Training Course has been Officially Endorsed by the Australian Counselling Association

Anger Management Training Course - Lesson 1Understanding Anger

The cycle of angerUnderstanding fight or flightCommon myths about anger

Anger Management Training Course - Lesson 2Do's and Don'ts

Unhelpful ways of dealing with angerHelpful ways of dealing with anger

Anger Management Training Course - Lesson 3Gaining Control

A word of warningUsing coping thoughtsUsing relaxation techniquesBlowing off some steam

Anger Management Training Course - Lesson 4Separate the People from the Problem

Objective vs. subjective languageIdentifying the problemUsing "I" statements

Anger Management Training Course - Lesson 5Working on the Problem

Using constructive disagreementNegotiating tipsBuilding consensusIdentifying solutions

Anger Management Training Course - Lesson 6Solving the Problem

Choosing a solutionMaking a planGetting it done

Anger Management Training Course - Lesson 7Personal Plan

Understanding hot buttonsIdentifying your hot buttonsA personal anger log

Anger Management Training Course - Lesson 8The Triple A Approach

AlterAvoidAccept

Anger Management Training Course - Lesson 9Dealing with Angry People

Understanding the energy curveDe-Escalation techniquesWhen to back away and what to do next

Anger Management Training Course - Lesson 10Pulling it All Together

Process overviewPutting it into action

This Assertiveness and Self-Confidence Training Course empowers people with the confidence to be 'heard'. In thistraining course, you will learn techniques to communicate in a polite and assertive way, without feeling or appearingpushy. People tell us that this course has changed their lives. Join an Assertiveness and Self-Confidence Training Course, or have a trainer come to your workplace in Brisbane,Sydney, Parramatta, Melbourne, Canberra, Adelaide and Perth.

Assertiveness and Self Confidence Training Course Outline

Foreword:Assertiveness and Self-Confidence are two skills that are crucial for success in life. If you don't feel worthy and/or youdon't know how to express your self-worth when communicating with others, life can be very unfulfilling.In this Assertiveness and Self-Confidence Training Course, people learn how to become more willing and able tocommunicate, share their opinions and get more proactive in shaping their life and interactions with others.Whether it is learning how to say ‘I believe’, telling yourself ‘it’s ok to give it a go’ or getting better at saying ‘No’, thiscourse will empower you and help you in many aspects of your life.


Understand what it means to be assertive and self-confidentLearn that it's okay to speak up and to stand up for what they believeGain techniques to confidently express opinions and needsLearn to say 'no' without being rude or seeming disinterestedRecognise that you are important and that your opinions are valid and worthy of considerationLearn to identify and eliminate negative thinking and self-talkBecome a more effective communicatorLearn to set achievable goals in-line with personal valuesDiscover how to "feel the part", "look the part", "sound the part" and "become the part"Be able to recognise and deal with difficult behaviours in other people

Assertiveness & Self Confidence Training Course -Lesson 1What does Self-Confidence mean to you?

What is assertiveness?What is self-confidence?The four styles

Assertiveness & Self Confidence Training Course - Lesson2Obstacles to our Goals?

Types of negative thinkingCase studyPersonal application

Assertiveness & Self Confidence Training Course -Lesson 3Communication Skills

Listening and Hearing: They aren't the same thingAsking questionsBody language

Assertiveness & Self Confidence Training Course - Lesson4The Importance of Goal Setting

Why goal setting is importantSetting SMART goalsOur challenge to you

Assertiveness & Self Confidence Training Course -Lesson 5Feeling the Part

Identifying your worthCreating positive self talkIdentifying and addressing strengths and weaknesses

Assertiveness & Self Confidence Training Course - Lesson6Looking the Part

The Importance of appearanceThe role of body languageFirst impressions count

Assertiveness & Self Confidence Training Course -Lesson 7Sounding the Part

It's how you say itSounding confidentUsing "I" messages

Assertiveness & Self Confidence Training Course - Lesson8Powerful Presentations

What to do when you're on the spotUsing STAR to make your case

Assertiveness & Self Confidence Training Course -Lesson 9Coping Techniques

Building rapportExpressing disagreementComing to consensus

Assertiveness & Self Confidence Training Course - Lesson10Dealing with Difficult Behaviour

Dealing with difficult situationsKey tactics

The ability to communicate effectively can have a profound effect on your personal and professional life.This communication skills training course provides you with practical, effective tools to enable clear and effectivecommunication in all situations.This engaging and highly practical training course is available now throughout Australia, including Brisbane, Sydney,Melbourne, Adelaide, Canberra, Parramatta and Perth.

Communication Skills Training Course Course Outline

Foreword:This communications training course helps people communicate appropriately and clearly in all situations. This is a greatcourse for everyone as the benefits can have a positive effect on every aspect of life. Learn to understand how youcommunicate, how others communicate and how to adjust to meet their needs. Discover how effective communication isgreatly improved by understanding communication preferences and overcoming communication barriers. This interpersonal communication course will ensure your colleagues receive your message clearly and improve yourworkplace relationships in general. If you have never completed a communications course of this type you are missingout on understanding fundamental concepts that will have a profound effect on your life and success in the workplace.

Outcomes:In this course, participants will:

Gain insight into their personality type and communication preferences, using our proprietary profiling toolLearn to recognise other people's personality types and communication preferencesLearn to adjust your own communication approach based on need and situationUnderstand barriers to effective communication and how to overcome themLearn how to effectively utilise toneMaster the S.T.A.R. method for speaking on the spotLearn to use body language appropriatelyLearn to listen actively and effectivelyGain insight into asking open questionsBecome a more effective communicator through the use and application of practical tools

Communication Skills Training Course - Lesson 1Getting to know yourself - CHOIce

What is your personality type?What are your communication preferences?What are your communication tendencies?

Communication Skills Training Course - Lesson 2Understanding others - CHOIce

What other personality types are out there?What are their communication preferences?What are their communication tendencies?

Communication Skills Training Course - Lesson 3Making allowance for others CHOIce and circumstance

Consider your approach:What is the receiver's CHOIce?What type of message are you delivering?Is sensitivity, personal touch, speed,evidence, privacy or public acknowledgement most important?

Develop strategies for future application

Communication Skills Training Course - Lesson 4Understanding Communication Barriers

An Overview of Common BarriersLanguage BarriersCultural BarriersDifferences in Time and Place

Communication Skills Training Course - Lesson 5Paraverbal Communication Skills

The Power of PitchThe Truth about ToneThe Strength of Speed

Communication Skills Training Course - Lesson 6Non-Verbal Communication

Understanding the Mehrabian StudyAll About Body LanguageInterpreting Gestures

Communication Skills Training Course - Lesson 7Speaking Like a S.T.A.R.

S = SituationT = TaskA = ActionR = ResultSummary

Communication Skills Training Course - Lesson 8Active Listening Skills

Seven Ways to Listen Better TodayUnderstanding Active ListeningSending Good Signals to Others

Communication Skills Training Course - Lesson 9Asking Good Questions

Open QuestionsClosed QuestionsProbing Questions

Communication Skills Training Course - Lesson 10Appreciative Inquiry

The Purpose of AIThe Four StagesExamples and Case Studies

Communication Skills Training Course - Lesson 11Mastering the Art of Conversation

Level One: Discussing General TopicsLevel Two: Sharing Ideas and PerspectivesLevel Three: Sharing Personal ExperiencesOur Top Networking Tips

Communication Skills Training Course - Lesson 12Conversational Psychology

Understanding Precipitating FactorsEstablishing Common GroundUsing “I” Messages

"Learn to become part of the solution."This Creative Problem Solving training course will provide participants with a complete and practical understanding of thesteps involved to analyse, discover and solve problems in the workplace.Join a Creative Problem Solving training class today, or have a trainer come to your workplace in Brisbane, Sydney,Parramatta, Melbourne, Canberra, Adelaide or Perth.

Creative Problem Solving Training Course Outline

Foreword:In the past few decades, psychologists and business people alike have discovered that successful problem solvers tendto use the same type of process to identify and implement the solutions to their problems. This process works for anykind of problem, large or small.This Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process,as well as key problem solving tools that they can use every day.


Understand the complete process of creatively solving a problem.Learn some key questions to ask when gathering information about a problem Take home tools to effectively determine what 'the problem is'Learn to write concrete problem statementsDiscover idea-generating tools like affinity diagrams, word chaining, the box method, the six thinking hats & the blinkmethodLearn to evaluate potential solutions against specific criteria like a cost/benefit analysis or group votingLearn to perform a final problem analysis and then select a solutionUnderstand the why's & how's of refining & re-refining a solution shortlistLearn how to identify the tasks & resources necessary to implement a solutionUnderstand how to evaluate & adapt solutions to reality

Creative Problem Solving Training Course - Lesson 1The Problem-Solving Method

Introduction to Six-Step ProcessProblem DefinitionInformation GatheringGenerating Possible SolutionsAnalysing the SolutionsSelecting the Best Solution(s)Planning the Next Course of Action

Creative Problem Solving Training Course - Lesson 2Problem Definition

Identifying the ProblemPAG vs. PAUDetermining the ScopeWriting the Problem Statement

Creative Problem Solving Training Course - Lesson 3Information Gathering

Understanding Types of InformationIdentifying Key QuestionsDeveloping Criteria

Creative Problem Solving Training Course - Lesson 4Brainstorming Basics

Creating a Creative SpaceSetting the Ground RulesGenerating Ideas

Creative Problem Solving Training Course - Lesson 6Generating Solutions - Part Two

Using the Box MethodUsing the Six Thinking HatsUsing the Blink Method

Creative Problem Solving Training Course - Lesson 5Generating Solutions - Part One

Logistical SolutionsUsing Affinity DiagramsWord Chaining

Creative Problem Solving Training Course - Lesson 7Evaluating Solutions

Developing CriteriaUsing Cost/Benefit AnalysisGroup Voting

Creative Problem Solving Training Course - Lesson 8Selecting a Solution

Doing a Final AnalysisFacts vs. IntuitionRefining and Re-Refining the Shortlist

Creative Problem Solving Training Course - Lesson 9Planning your Next Steps

Identifying TasksIdentifying ResourcesEvaluating and Adapting

Creative Problem Solving Training Course - Lesson 10Recording Lessons Learned

Planning the Follow-up MeetingsCelebrating SuccessesIdentifying Improvements

This Public Speaking course will help to overcome nervousness, boost confidence, and increase professionalism byteaching practical tools and techniques that can be utilised straight away. It will provide you with valuable public speakingskills, including in-depth information on developing an engaging program and delivering your presentation withconfidence and power.This engaging, practical training course from pd training is available now in Brisbane, Parramatta, Sydney, Melbourne,Adelaide, Canberra and Perth.

Public Speaking Training Course Outline

Foreword:Public Speaking consistently ranks as people's top fear (the number 2 fear is normally death, followed by spiders).Additionally, an astounding 75% of people suffer from speech anxiety. Do you want to change your fear of publicspeaking, improve your career, speak with confidence and deliver professional business presentations with impact andease? Mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a hugebenefit to your career.Whether you are speaking to a handful of people, a small group, or a large audience, this course will cover the detailsrequired so that you have a dynamic presence for any speaking engagement.

Outcomes:By the end of this course, participants will be able to:

Analyse an audience and tailor the delivery accordinglyDesign presentations for maximum impactExpand on key points to ensure clarityMaster techniques to overcome nervousness and present with confidencePractice techniques that ensure clear, concise and effective wording is usedDeliver a polished, professional and credible speechHandle questions and comments effectively

Public Speaking Training Course - Lesson 1Identifying your Audience

Performing a needs analysisCreating an audience profileIdentifying key questions and concerns

Public Speaking Training Course - Lesson 2Creating a Basic Outline

Outlining the situationIdentifying the task that had to be performedListing the actions you tookRevealing the results

Public Speaking Training Course - Lesson 3Organising the Program

Making organisation easyOrganisational methodsClassifying and categorising

Public Speaking Training Course - Lesson 4Fleshing it Out

Identifying appropriate sourcesEstablishing credibilityThe importance of citations

Public Speaking Training Course - Lesson 5Putting it all Together

Writing your presentationAdding a Plan BReviewing, editing and Re-writing

Public Speaking Training Course - Lesson 6Being Prepared

Checking out the venueGathering materialsA 24 Hour checklist

Public Speaking Training Course - Lesson 7Overcoming Nervousness

A word from the bossPreparing mentallyPhysical relaxation techniquesAppearing confident in front of the crowd

Public Speaking Training Course - Lesson 8Delivering your Speech - Part One

Starting off on the right footUsing visual aidsChecking the volume of your voice

Public Speaking Training Course - Lesson 9Delivering your Speech - Part Two

Adjusting on the FlyGauging whether breaks are RequiredWrapping up and Winding Down

Public Speaking Training Course - Lesson 10Questions and Answers

Ground rulesAnswering questions that sound like an attackDealing with complex questions

Stress statistics for Australians are on the rise. Global disasters, economic hardships, work, relationships, all combine toincrease anxiety that manifests itself in heart disease, lost work hours and even death.These Stress Management workshops from pdtraining will teach how to manage stress, how to maximise positive stress,how to use routines, relaxation techniques and much more.This dynamic training course is available now throughout Australia including, Brisbane, Sydney, Melbourne, Adelaide,Canberra and Perth.

Stress Management Course Course Outline

Foreword:Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and tominimize the negative stress. This workshop will give participants a three-option method for addressing any stressfulsituation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system.

Outcomes:Master the three "A's" of a stressful situation: Alter, Avoid, AcceptLearn what lifestyle elements can be changed to reduce stressUse routines to reduce stressLearn environmental & physical relaxation techniquesLearn how to cope with major eventsLearn how to use a stress log to identify stressors & create a plan to reduce or eliminate them

Stress Management Training Course - Lesson 1Understanding Stress

What is Stress?What is Eustress?Understanding the 'Triple A' approach

Stress Management Training Course - Lesson 2Creating a Stress-Reducing Lifestyle

Eating properlyExercising regularlySleeping well

Stress Management Training Course - Lesson 3Altering the Situation

The First 'A'Identifying appropriate situationsCreating effective actions

Stress Management Training Course - Lesson 4Avoiding the Situation

The Second 'A'Identifying appropriate situationsCreating effective actions

Stress Management Training Course - Lesson 5Accepting the Situation

The Third 'A'Identifying appropriate situationsCreating effective actions

Stress Management Training Course - Lesson 6Using Routines to Reduce Stress

Planning mealsOrganising choresUsing a To-Do list

Stress Management Training Course - Lesson 7Environmental Relaxation Techniques

Finding a sanctuaryUsing musicSeeing the humour

Stress Management Training Course - Lesson 8Physical Relaxation Techniques

Soothing stretchesDeep breathingTensing and relaxingMedication

Stress Management Training Course - Lesson 9Coping with Major Events

Establishing a support systemCreating a planKnowing when to seek help

Stress Management Training Course - Lesson 10Our Challenge to You

Creating a stress logWeek One: recording eventsWeek Two: identifying stressors and creating a planWeek Three: creating new habitsReviewing and evaluating

Emotions can influence the way we act and react in the workplace. Emotional Intelligence is the ability to recognise ourbehaviours, moods, and impulses, and manage them in a positive way so that we can communicate effectively,empathise with others, manage stress, overcome challenging situations and defuse conflict.Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personalgoals.This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide,Canberra and Perth.

Emotional Intelligence (EQ) Course Outline

Foreword:Healthy emotions + Clear thinking + Appropriate action = High EQEmotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you toread the style of individuals and adjust your communications accordingly. This one day training course is useful for anyone who leads or works with other people, no matter what size theorganisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy and also include interpersonal skills.Participants will learn to develop and implement these competencies to enhance their relationships in work and life byincreasing their understanding of social and emotional behaviours, and learning how to adapt and manage theirresponses to particular situations.

Outcomes:Define Emotional Intelligence (EQ).Identify the benefits of emotional intelligence.Learn the four core skills required to practice emotional intelligence.Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy.Successfully communicate with others in a non-verbal manner.Verbally communicate with others.Interpret and manage your emotions.Master tools to regulate and gain control of one’s own emotionsArticulate your emotions using the right language.Balance optimism and pessimism.Effectively impact others.Relate emotional intelligence to the workplace.Use the concepts and techniques in the workplace.

Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 1Getting Started

Housekeeping ItemsWorkshop ObjectivesThe Parking LotAction Plan

Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 2What is Emotional Intelligence?

Benefits of Emotional IntelligenceSnapshot of Academic Theory of EI & Assessing EQ5 Dimensions of the Trait EI ModelLesson 2 Workbook Activity: EQ Self-Assessment

Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 3Self-Awareness (SA)

Self-AwarenessSelf-ManagementSeeing the Other SideGiving in Without Giving Up – The Art of CompromiseLife Positions – You and Only You Can Choose YourMindsetLesson 3 Workbook Activities

Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 4Self-Regulation/Managing Emotions (ME)

The ‘EQ brain’ and How it WorksThe Science of EmotionsAmygdala Hijack - What’s Happening Inside Our HeadWhen We Lose ControlUnderstanding EmotionsFind Your Self-Control… Take Back Your AmygdalaUsing Coping ThoughtsRelaxation TechniquesLesson 4 Workbook Activities

Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 5Self-Motivation (M)

OptimismPessimismThe Balance between Optimism and PessimismThe Power of Re-Framing: The Balance betweenOptimism and PessimismLesson 5 Workbook Activity

Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 6Empathy (E)

What are the Barriers to Empathy?Developing Your EmpathyLesson 6 Workbook Activity

Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 7Social Skills (SS)

Making an ImpactCreating a Powerful First ImpressionAssessing a SituationBeing Zealous without Being OffensiveTraits of a Person with High Social Skills

Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 8Skills in Emotional Intelligence

How to Accurately Perceive EmotionsUse Emotions to Facilitate ThinkingUnderstand Emotional MeaningsManage EmotionsLesson 8 Workbook Activity

Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 9Verbal Communication Skills

Verbal Communication – Clear Message, EmotionallyEffectiveFocused ListeningAsking QuestionsCommunicating with Flexibility and Authenticity

Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 10Non-Verbal Communication Skills

Body LanguageThe Signals You Send to OthersIt’s Not What You Say, It’s How You Say It

Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 11Social Management and Responsibility

Articulate your Emotions Using LanguageBusiness PracticesUnderstand Emotions and How to Manage Them inthe WorkplaceRole of Emotional Intelligence at WorkDisagreeing Constructively

Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 12Wrapping Up

Words from the WiseReview of Parking LotLessons LearnedCompletion of Action Plans and Evaluations

The ability to interpret body language is a skill that will enhance your capability. This Body Language training course from pd training will enable you to recognise the body language of others whilebeing aware of what your own body is communicating.Body Language training courses are available now throughout Australia, including Brisbane, Sydney, Parramatta,Melbourne, Adelaide, Canberra and Perth.

Body Language Training Course Outline

Foreword:The ability to interpret body language is a skill that will enhance anyone’s career. Body language is a form ofcommunication, and it needs to be practiced like any other form of communication. Whether in sales or management, it isessential to understand the body language of others and exactly what your own body is communicating.


Learn how to translate genstures into wordsUnderstand the difference between open & closed body languageLearn how to avoid common body language mistakesGain insight into the differences in body language between gendersUnderstand the signals you're sending to othersLearn the role facial expressions play in body languageLearn how to use body language to strengthen your negotiationsUnderstand how body language can expose deceptionLearn how to match words with movement to instill trust

Body Language Training Course - Lesson 1Getting Started

The Parking LotWorkshop ObjectivesAction Plans & Evaluations

Body Language Training Course - Lesson 2Communicating with Body Language

Learning a New LanguageThe Power of Body LanguageMore than WordsActions Speak Louder than Words

Body Language Training Course - Lesson 3Reading Body Language

Head PositionTranslating Gestures into WordsOpen vs. Closed Body LanguageThe Eyes Have It

Body Language Training Course - Lesson 4Body Language Mistakes

Poor PostureInvading Personal SpaceQuick MovementsFidgeting

Body Language Training Course - Lesson 5Gender Differences

Facial ExpressionsPersonal DistancesFemale Body LanguageMale Body Language

Body Language Training Course - Lesson 6Nonverbal Communication

Common GesturesThe Signals You Send to OthersIt's Not What You Say, It's How You Say ItWhat Your Posture Says

Body Language Training Course - Lesson 7Facial Expressions

Linked with EmotionMicro-ExpressionsFacial Action Coding System (FACS)Universal Facial Expressions

Body Language Training Course - Lesson 8Body Language Business

Communicate with PowerCultural DifferencesBuilding TrustMirroring

Body Language Training Course - Lesson 9Lying and Body Language

Watch Their HandsForced SmilesEye ContactChanges in Posture

Body Language Training Course - Lesson 10Improve Your Body Language

Be Aware of Your MovementsThe Power of ConfidencePosition and PosturePractice in a Mirror

Body Language Training Course - Lesson 11Matching Your Words to Your Movements

Involuntary MovementsSay What You MeanAlways Be ConsistentActions Will Trump Words

Body Language Training Course - Lesson 12Wrapping Up

Words from the Wise

Success in dealing with conflicts comes from the understanding of behaviour, its causes and how it impacts us andothers. Approaching difficult people with understanding helps to overcome negativity through positivity. This trainingcourse in Dealing with Difficult People provides tools, techniques, and an understanding that empower you with the abilityto deal with difficult people.This highly valuable and effective training course is now available throughout Australia, including Brisbane, Sydney,Melbourne, Adelaide, Canberra, Parramatta and Perth and also via instructor-led online training.

Dealing With Difficult People in the Workplace Course Outline

Foreword:During the training course, participants learn how to approach difficult people, understand and influence them so that asuccessful resolution can be achieved without negativity and damage.The course includes training in recognising attitudes and actions that impact others, using effective techniques to dealwith difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviours,and more.

Outcomes:After completing this course, participants will have learned to:

See conflict as communicationBenefit from a confrontationPrevent problemsGet focusedDeal with theirs and others’ angerDeal with problemsUnderstand and use the three step conflict resolution modelChange yourself depending on the situationUnderstand people’s behaviours and motivesDe-stress when things get uglyIdentify causes of difficult behaviourCounter negativity with positivityDiscuss problems in groupsUse assertive angerPlan and practice to handle difficult situations successfully

Dealing with Difficult People in the Workplace - Lesson 1Getting Started

IcebreakerPre-Assignment ReviewWorkshop Objectives

Dealing with Difficult People in the Workplace - Lesson 2Conflict as Communication

Defining ConflictSelf-Assessment

Dealing with Difficult People in the Workplace - Lesson 3Benefits of Confrontation

To Talk or Not to TalkDetermining Your InvolvementReciprocal Relationships

Dealing with Difficult People in the Workplace - Lesson 4Preventing Problems

The Importance of EmpathyDangerous Misconceptions

Dealing with Difficult People in the Workplace - Lesson 5Getting Focussed

Getting to the Heart of the MatterThe Three F's

Dealing with Difficult People in the Workplace - Lesson 6Managing Anger

Coping StrategiesGuidelines for Assertive Anger

Dealing with Difficult People in the Workplace - Lesson 7Dealing with Problems

Dealing with ProblemsCauses of Difficult Behaviour

Dealing with Difficult People in the Workplace - Lesson 8The Three-Step Conflict Resolution Model

The Three-Step ModelGetting the Hang of Things

Dealing with Difficult People in the Workplace - Lesson 9Practice Makes Pretty Good

Making Connections

Dealing with Difficult People in the Workplace - Lesson 10Changing Yourself

Negative vs. Positive InteractionsDealing with Negative Feelings

Dealing with Difficult People in the Workplace - Lesson 11Why Don't People Do What They Are Supposed To?

The Big Questions

Dealing with Difficult People in the Workplace - Lesson 12De-Stress Options to Use When Things Get Ugly

Belly BreathingVisualiseMusicAcupressure and MassageLaughterGeneral Coping Thoughts When Things Get Messy

Balancing work and life is important to increase productivity and satisfaction in both. This course helps you to manageyour time better and work less while producing better results. It also assists to focus on prioritising tasks, set accurateand achievable goals, and communicate better with peers at work and family at home.This training course is now available Australia-wide including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberraand Parramatta.

Work-Life Balance Training Course Outline

Foreword:Creating a balance between work and life can be challenging, whereas both demand your attention and energy. Whenproperly balancing a career and personal life, you become healthier, mentally and physically, with an enhanced lifestyle.With a work-life balance, you will be able to manage your time better, which will impact various aspects of your lifepositively. This workshop will provide you training in focusing on relevant life and work matters, setting practical goals,and communicating and managing better.

Outcomes:After completing this course, participants will have learned to:

Understand the benefits of a work-life balanceRecognise the signs of an unbalanced lifeLearn about employer resources for a balanced lifestyleTelecommunicate effectivelyMaster time management and goal settingLeave work stress at work, and home stress at homeWork at a home office productivelyManage timeFind the most effective work methods for youImprove life at home by spending time aloneDraw a boundary between work and homeCreate a balance at work and at homeLearn to manage stress

Work-Life Balance Training Course - Lesson 1Getting Started

Housekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesThe Parking LotAction Plan

Work-Life Balance Training Course - Lesson 7Optional Ways to Work

TelecommutingJob SharingJob RedesignFlex TimeCase Study

Work-Life Balance Training Course - Lesson 2Benefits of a Healthy Balance

Why It's ImportantIncreased ProductivityImproved Mental and Physical HealthIncreased MoraleCase Study

Work-Life Balance Training Course - Lesson 8At Work

Leave Home Stress at HomeBreak up Large TasksDelegateSet Accurate GoalsCase Study

Work-Life Balance Training Course - Lesson 3Signs of an Imbalance

Health RisksAbsenteeismBurnoutStressCase Study

Work-Life Balance Training Course - Lesson 9At Home

Leave Work Stress at WorkTurn Your Phone OffTake Some "Me" TimeMaintain Your BoundariesCase Study

Work-Life Balance Training Course - Lesson 4Employer Resources

Offer More Employee ControlAsk Employees for SuggestionsEmployee Assistance Program (EAP)Reward Your StaffCase Study

Work-Life Balance Training Course - Lesson 10Stress Management

ExerciseEating WellGetting Enough SleepSelf-AssessmentCase Study

Work-Life Balance Training Course - Lesson 5Tips in Time Management

The Urgent/Important MatrixLearn to Say NoStay Flexible80/20 RuleCase Study

Work-Life Balance Training Course - Lesson 11Working in a Home Office

Setting Up a Home OfficeSetting BoundariesDealing with DistractionsMake a Schedule and Stick to ItCase Study

Work-Life Balance Training Course - Lesson 6Goal Setting

The Three P'sSMART GoalsVisualisationPrioritising Your GoalsCase Study

Work-Life Balance Training Course - Lesson 12Wrapping Up

Words from the WiseParking LotLessons LearnedCompletion of Action Plans and Evaluations

Developing good organisational skills is an investment that keeps providing benefits for years. Organisational SkillsTraining Course provides knowledge and practice of necessary skills in organising to help achieve better productivity inless time.This highly valuable and practical training course is now available throughout Australia, including Brisbane, Sydney,Melbourne, Adelaide, Canberra, Parramatta and Perth.

Organisational Skills Training Course Outline

Foreword:During this training course, participants develop an understanding and use of examining their habits and routines,prioritising, organising the workspace, and make plans to stay organised. It also helps to identify and remove obstacles toorganisation and productivity such as procrastination.

Outcomes:This extensive training course helps participants to develop essential skills in organising so that they increase theirproductivity, and reduce waste of their time and resources.After completing this course, participants will have learned to:

Remove the clutterPlace everything in its placeWrite down prioritiesPrioritise tasksUse 80/20 ruleUse a master calendarSet realistic deadlinesRemove or limit time wastersCope with things outside their controlUse a day plannerBe consistentUse paper and paperless storageOrganise work areaFight procrastinationOrganise inboxUse discipline to stay organised

Organisational Skills Training Course - Lesson 1Getting Started


Organisational Skills Training Course - Lesson 7Organisation in Your Work Area

Keeping Items Within Arm's ReachOnly Have Current Projects on Your DeskArranging Your DrawersOrganise to Match Your WorkflowCase Study

Organisational Skills Training Course - Lesson 2Remove the Clutter

Just Do ItYou Don't Have to Keep EverythingThree Boxes: Keep, Donate, and TrashA Place for Everything and Everything in its PlaceCase Study

Organisational Skills Training Course - Lesson 8Tools to Fight Procrastination

Eat That Frog!Remove DistractionsGive Yourself a RewardBreak Up Large TasksCase Study

Organisational Skills Training Course - Lesson 3Prioritise

Write It DownUrgent/Important MatrixDivide Tasks80/20 RuleCase Study

Organisational Skills Training Course - Lesson 9Organising Your Inbox

Setting Delivery RulesFolder and Message HierarchyDeal With Email Right AwayFlag and Highlight Important ItemsCase Study

Organisational Skills Training Course - Lesson 4Scheduling Your Time

Have a Master CalendarSetting DeadlinesRemove or Limit the Time WastersCoping With Things Outside of Your ControlCase Study

Organisational Skills Training Course - Lesson 10Avoid the Causes of Disorganisation

Keeping EverythingNot Being ConsistentNot Following a ScheduleBad HabitsCase Study

Organisational Skills Training Course - Lesson 5To Do Lists

Use a Day PlannerFinish What You StartFocus on the ImportantDo Quick Tasks ImmediatelyCase Study

Organisational Skills Training Course - Lesson 11Discipline is the Key to Stay Organised

Stay Within Your SystemsLearn to Say NoHave Organisation Be Part of Your LifePlan for Tomorrow, TodayCase Study

Organisational Skills Training Course - Lesson 6Paper and Paperless Storage

Find a System that Works for YouMake It ConsistentMake It Time SensitiveSetting Up ArchivesCase Study

Organisational Skills Training Course - Lesson 12Wrapping Up


Setting accurate goals helps in the successful fulfillment of tasks. This training course in Goal Setting and Getting ThingsDone focuses on understanding goal characteristics, using time management, making a to do list, and handling setbacks.This course provides the knowledge and skills to complete more tasks and get things done on time every time.This highly valuable and practical training course is now available throughout Australia, including Brisbane, Sydney,Melbourne, Adelaide, Canberra, Parramatta and Perth and also via instructor-led online training.

Goal Setting and Getting Things Done Training Course Outline

Foreword:During this training course, participants learn to overcome procrastination, develop accurate goal setting skills, managetime effectively, self-motivated, and accomplish important tasks. These skills translate into increased satisfaction in one'sprofessional and personal life.Developing the ability for goal setting and getting things done after this training course helps participants become moreproductive, successful, and satisfied.

Outcomes:This extensive training course helps participants develop important skills to achieve more in professional and personallife.After completing this course, participants will have learned to:

Overcome procrastinationApply the 15 minute ruleRemove distractionsReward yourselfStart small and build from thereSet realistic deadlinesUse the four P’s of Positive, Personal, Possible and PrioritisedMotivate yourself by remembering successUse gamificationTrack your progressManage timeBreak up large tasksUtilise technologyBuild on your successesChunk, block and tacklePlan effectivelyUse Specific, Measurable, Attainable, Realistic and Timely (SMART) goals

Goal Setting & Getting Things Done Training Course -Lesson 1Getting Started


Goal Setting & Getting Things Done Training Course -Lesson 7Tips for Completing Tasks

One Minute RuleFive Minute RuleBreak Up Large TasksUtilise TechnologyCase Study

Goal Setting & Getting Things Done Training Course -Lesson 2Overcoming Procrastination (I)

Eat That Frog!Just Do ItThe 15 Minute RuleChop It UpCase Study

Goal Setting & Getting Things Done Training Course -Lesson 8Increase Your Productivity

Repeat What WorksGet FasterRemove "Should" from Your VocabularyBuild on Your SuccessesCase Study

Goal Setting & Getting Things Done Training Course -Lesson 3Overcoming Procrastination (II)

Remove DistractionsStart Small and BuildReward YourselfSet Realistic DeadlinesCase Study

Goal Setting & Getting Things Done Training Course -Lesson 9"To Do" List Characteristics

Focus on the ImportantChunk, Block, TackleMake It a HabitPlan AheadCase Study

Goal Setting & Getting Things Done Training Course -Lesson 4Four P's of Goal Setting

They Need to Be PositiveThey Need to Be PersonalThey Need to Be PossibleThey Need to Be Prioritised

Goal Setting & Getting Things Done Training Course -Lesson 10Smart Goals

SpecificMeasurableAttainableRealisticTimelyCase Study

Goal Setting & Getting Things Done Training Course -Lesson 5Improving Motivation

Remember Peak MomentsWrite Down Your GoalsUse GamificationTrack Your ProgressCase Study

Goal Setting & Getting Things Done Training Course -Lesson 11Mistakes Will Happen

Accept ItBouncing BackAdapt and Learn From ThemIf Needed, Ask for HelpCase Study

Goal Setting & Getting Things Done Training Course -Lesson 6Wise Time Management

Urgent/Important MatrixThe 80/20 RuleUtilise a CalendarCreate a RitualCase Study

Goal Setting & Getting Things Done Training Course -Lesson 12Wrapping Up


Influence and persuasion extends beyond marketing and sales. It affects almost all processes that include the use ofhuman resources. This training course in Influence and Persuasion helps to master skills required to influence andpersuade in a variety of areas.This highly valuable and dynamic training course is now available throughout Australia, including Brisbane, Sydney,Melbourne, Adelaide, Canberra, Parramatta and Perth

Influence and Persuasion at Work Training Course Outline

Foreword:During this Influence and Persuasion at Work Training Course, participants develop understanding and skills in makingdecisions by applying storytelling techniques, planning, using effective persuasion techniques, creating a persuasivepresentation, understanding the nuances of persuasion, and more.

Outcomes:This short and comprehensive course is the fastest way to develop deep understanding and skills in influence andpersuasion.After completing this course, participants will have learned to:

Make decisions about using persuasion versus manipulationApply the concepts of pushing and pulling when influencing othersUnderstand persuasionPrepare to persuadeDescribe different techniques for getting persuasive conversations and presentations underwayMake a persuasive presentation by using the 5 S’sApply storytelling techniques to extend influenceLeverage concepts of neuro linguistic programming in everyday influence and persuasionGet off on the right footUse various presentation strategiesUse neuro linguistic programming (NLP) techniques

Influence & Persuasion at Work Training Lesson 1Course Overview

Welcome & IntroductionWorkshop ObjectivesThe Difference Between Persuasion, Influence, & Manipulation

Influence & Persuasion at Work Training Lesson 4Presentation Strategies

Building a Persuasive PresentationUse Storytelling To PersuadeIntro to Neuro Linguistic Programming

Influence & Persuasion at Work Training Lesson 2Preparing to Persuade

Pushing Versus PullingCommunicating with ConfidencePlanning The ConversationSuspending Their Frame of Reference

Influence & Persuasion at Work Training Lesson 5Skill Building

Practice Speaking PersuasivelyPractice Storytelling

Influence & Persuasion at Work Training Lesson 3Getting Off on the Right Foot

Building RapportMatchingMirroringPacingLeading

Influence & Persuasion at Work Training Lesson 6Workshop Wrap Up

Workshop ReviewAction Plan

personal development · generate better ideas through collaboration anger is a normal, healthy...

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