perronulruce acreeruerut - gcggcg.gov.ph/site/public_files/goccspes/gsis/gsis pan 2013-2014.pdf ·...

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PERronulruce AcReeruerut

This Performance Agreement has been executed pursuant to the PERFoRMANcEEvALUAfloN Svsreu FoR rHE GOCC SEcroR (GCG MC No. 2013-02) between the-

GOVERNANCE COMMISSION FoR GOCCs (GCG)

and -

GOVERNMENT SERVICE INSURANCE SYSTEM (GSIS)

WITNESSETH: THAT -

The Parties agree to the following terms:

1. Period. - This Agreement shall be effective for a period of two (2) calendaryears beginning from the execution of this Agreement and ending on 31

December 2014.

2. Charter Statement and OPIF Logframe. - GSIS' Charter Statement and

OPIF Logframe for the Period specified in Section t hereof, shall be as follows:

Mission: We will singularly pursue the social mission of our charter andpromote an efficient organization that is fully-automated and member-focused.

We will sustain the financial viability of the System and ensure its prolonged

actuarial life, for the benefit not only of our existing members' but also thenext generation of government employees.

Vision: By 2020, the Government Service lnsurance System is the premierpension fund institution and a center for providing world-class serviceto its members.

lnclusive growthand poverty

reduction

Access to social goodsand services

Financial system maderesilient and inclusive

Responsive service by providingadequate benefits to emPowered

members and pensioners

Delivery of products andservices under the Social

lnsurance Fund (SlF)

Grant of loans anddelivery of productsand services under

other GSIS-administered funds

Management oflnvestment

Funds

Management ofNon-Life lnsurance

Fund

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PERFoRMANcE AGREEMENT l2of 9GCG and GS/S

3. Measurement of Pefiormance. - Based on the lnterim PerformanceScorecard 2013-2014 attached hereto as Annex A, the GSIS's Performancefor 2013-2014 shall be based on the following Measures/Performancelndicators and Annual Targets, to wit.

Performance Measures Baseline Data Targets

lndicator FormulaWeight

2012 20'13 20142013 2014

MFO'l: Delivery of products and services under Social lnsurance Fund (SlF)

1A. Member-focused policies reviewed and enactedPolicies are Board Resolutions (BR) and Policy and Procedural Guidelines (PPG)

Quantity: Member-focused policies,programs and/orproceduralguidelines reviewedand enacted

Number ofpoliciesreviewedand enacted

6% a% 13

18. Social lnsurance (Sl) claims and benefitsSl claims are benefits defined by RA 8291 or the GS/S Chafter. Sl claims include retiremenuseparationbenefit, disability benefit, life insurance, funeral and suNivorship benefits excluding monthly pensionpayments.

Quantity /Timelaness: Slclaims and benefitsprocessed withinTAT

Number ofprocessedclaims withinTAT /Number ofreceivedapplications

10o/o 10o/o 94.76% above 90% above 95%

1C. Monthly pension paymentPensioners are old-age, survivorship, and disability under RA No. 8291, excluding pensioners residingabroad and in ARMM who undergo Annual Renewal of Active Status (ARAS).

Quantity /Timeliness:Pension paid every8th of the month

Percentageofpensionerspaid every8th of themonth

50 SYo 95% at least 95% at least 95%

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Performance Measures Baseline Data Ta rgets


2012 2013 20142013 20'.14

1D. Members' and pensioners' records created or updated

Quantity /Timeliness:lvlembers'andpensioners'recordscreated or updated

Percentageof recordscreated orupdatedwithin 5working daysfrom receiptof request /Number ofrequests

40k 40k 98% at least 90% at least 90%

I E. Additional benefits under the Sl fund grantedAdditional benefits are approved by the Board of Trustees annually. These are pensioners' cash gift, carer'sallowance and members' dividends on both regular and optional policies.

Quantity /Timeliness:Additional benefitsunder the Sl fundgranted

Percentageof qualifiedmembersandpensionerspaid withinschedule

5% 50h

96% formembers'dividend;99.6% for

pensioners'annual cash

sift

at least 95% at least 95%

1F. Client Satisfaction Rating of at least 80% for all services

Quality: ClientSatisfaction Ratangof at least 80% forall services

OverallARTA ratingcomputed byCSC thatcaptures allGSISservices

5% 86% (Passed) at least 82% at least 85%

Sub-total 35% 35%

PERFoRMANcE AcREEMENT l4of 9GCG and GS/S

Performance Measures Baseline Oata Targets


2012 2013 20142013 20't4

MFO 2: Grant of loans and delivery of p.oducts and services under other Gs|S-administered funds

2A. Loans grantedLoans are ConsoLoan, Regular Policy Loan, Optional Policy Loan, Pension Loan, Emergency Loan. CashAdvance Loan is only until 30 June 2013 while Educational Loan is until30 December 2013.

Quantity: Loansgranted

Number ofapprovedapplicationscredited tomember's orpensioner'saccount /Number ofvalidapplicationsreceived

5% 5% 95o/o at least 95% at least 95%

Timeliness

Crediting ofloanproceedswithin 5 WDsupon AAOapproval

5% So/a

Loan proceedscredited within5 WDs upon

AAO approval


28. Claims and benefits under other GSIS-administered fundsOther GSIS-adninistered funds are claims under Optional Life lnsurance, Pre-Need and Employees'Compensation.

Quantity /Timeliness: Claimsand benefits underother GSISadministered funds

Number ofclaimsprocessedwithin 60WDs uponreceipt ofcompletedocuments /Number ofvalidapplicationsreceived

5%

98.6% of filedclaims withcomplete

documentspaid within

TAT


Sub-total 15% 15y.

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Performance Measures Baseline Data Targets


20'12 2013 201420'13 2014

MFO 3: Management of lnvestment Funds

lncrease TOTAL assets to 7yo consistent with the Philippine Development Plan (PDP) Commitment

Financial 1:lncrease in totalassets

Base year x7o/o

10% 10%14% increase(Php 725.09

billion)

7% increase(Php 775 85

billion)

7% increase(Php 830.16

billion)

Financial 2:Average rate ofreturn frominvestments

Average rateof returnfrominvestments

150k 15% 8.490/o 7Yo

Sub-total 25% 25%

MFO 4: Management of Non-Life lnsurance Fund

4A. lncrease Net Underwriting lncome (NUl) by at least 10%Net underwriting income is premiums received net of reinsurance premium.

Financial: lncreasein Net Underwritinglncome by at least11Yo

NetUnderwritinglncome =GrossUnderwritinglncome -TotalUnderwritingDeductions

6Yo 6%Php 1 .1s9

billion

at least 10%(Php 1 500

billion)

at least 10%(Php 1 698

billion )

48. Maintain loss ratio at 37o/o and limit loss ratio increase to not more than 3yo

Loss ratio is claims and /osses against premiums earned.

Quality: Maintainloss ratio at 37%and llmit Ioss ratioincrease to notmore than 3%

Claims andlosses /Premiumsearned

60k 60/o35.68% loss

ratioat most 37% at most 37%

@OPGM

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PERFoRMANcE AcREEMENT l6of 9GCG apd GSIS

It is understood that the GOCC must achieve a weiqhted-averaqe of at least90% to be eligible to grant any Performance-Based Bonus.

4. Strategic lnitiatives. - GSIS hereby commits to undertaking the following keyprograms and/or projects identified as having a significant impact on itsPerformance Scorecard (PES Form 2) attached hereto as Annex El, to wit:

(a) Strategic lnitiative 1 - Set up Service Desks in Provincial GovernmentOffices (PGOs) and Municipal Government Offices (MGOs)

(b) Strategic lnitiative 2 - GW@PS Kiosks Expansion Program

(c) Strategic lnitiative 3 - Undistributed collection reduced to Php 500million

(d) Strategic lnitiative 4 - Statement of Loan Accounts

@OPCt

Performance Measures Baseline Oata Targets


2012 2013 201420't3 2014

4C. lnsurance claims

Quantity:lnsurance claims

Number ofclaimsprocessedwithin TAT /Number ofclaimsreceived

3% 30 800k 800 80%

Sub-total 15% 15o/o

GENERAL ADMINISTRATION & SUPPORT (GAS)

GAS 1 : Administrative expense loading not to increase by 3% of the previous year

Quality:Administrativeexpense loading notto increase by 3%of the previous year

SIF Admin &OperatingExpense /SIF GrossRevenuelessinvestmentexpenses +GSIS feesandcommission

10% 1)Yo

4.55% (withimpairment)

3.52% (withoutimpairment)

at most 5%(without

impairment)

at most 6%(without

impairment)

Sub-total 10% 10%

Grand Total 100% 't00%

ll,

R

b.

P E R Fo R MAN c E Ac R E. H;l:.J,:

(e) Strategic lnitiative 5 - Housing Reconciliation

The Commitment herein includes obtaining all necessary approvals, ifapplicable, such as those for Major Development Projects under GCG MC No.2013-03. GSIS shall include updates on the foregoing Strategic lnitiatives in itssubmission of quarterly monitoring reports to the GCG.

Quarterly Submission of Peiormance Monitoring. - GSIS shall submit aquarterly monitoring report to the GCG within thirty (30) calendar days from theclose of each quarter using the monitoring report attached hereto as Annex C.

Good Governance Conditions. - ln addition to the covered portions of thePerformance Scorecard, the GOCC must fully comply with the GoodGovernance Conditions enumerated under GCG MC No. 2013-02, namely:

6.1 . Conditions Common to National Govemment Agencies and GOCCs:

(a) Transparency Seal;

(b) PhiIGEPS Posting;

(c) Cash Advance Liquidation;

(d) Citizen's Charter or its equivalent; and

(e) Compliance with the submission and review requirementscovering Statement of Assets, Liabilities and Net Worth (SALN);

6.2. Conditions Specific fo GOCCs Covered by R.A. No. 10149:

(a) Satisfaction of all statutory liabilities, including the payment of alltaxes due to the Government, and declaration and payment ofall dividends to the State as of the end of the applicable calendaryear, whenever applicable. Liabllities that are still under disputeand there has been no final and executory judgmenVdecision asof the date of the release of the PBB by the GOCC shall beexcluded for the purpose of this provision.

(b) Submission and execution of concrete and time bound actionplans for addressing Notices of Disallowances and AuditObservation Memoranda from the Commission on Audit (COA),if any.

(c) Adoption of a "Manual of Corporate Govemance" pursuant toSection 42 of the CoDE oF CoRpoRATE GovERNANcE FoR

GOCCs (GCG MC No. 2012-07) that is approved by GCG anduploaded on the GOCC's website.

Compliance with posting on the GOCC's website the informationenumerated under Section 43 of GCG MC No. 2012-07.

Adoption of a No Gtrr Poucv approved by the GCG anduploaded on the GOCC's website pursuant to Section 29 ofGCG MC No. 2012-07.

7. GSIS hereby undertakes to have its Performance Scorecard rated by itscustomers and solicit feedback on how the same may be improved. GSIS shalldetermine the most effective method for accomplishing the said purpose. Suchinformation shall be reported to GCG together with the quarterly monitoring

(d)

(e)

1(

PERFoRMANcE AGREEMENT lSof 9GCG and GS/S

report. The rating shall not affect the performance indicators/measures inGSIS's Performance Scorecard, and shall be used solely as a reference byGCG and GSIS during Performance Agreement Negotiations/Renegotiations.

8. Nothing herein shall be construed as limiting the authority of GCG to initiaterenegotiations and/or revoke Performance Agreements in accordance withexisting laws, rules and regulations.

DONE, this 16 September 201 3, in the City of Makati, Philippines

GOVERNANCE COMMISSION FORGOVERNMENT-OWNED OR -

CONTROLLED CORPORATIONS

MA

RAINIER B. BUTALIDCommissioner

GOVERNMENT SERVICEINSURANCE SYSTEM

BY

l+i#"ff(./Q4.ERT G. VtsRGARARO

Presi nt and General Manager

Trustee

lhn, fr. hwELTsEA GlbdlUh

Truslee

GERALDINE MARIE BERBERABEMARTINEZ

Trustee

CESAR L. VILLANUEVAChairman

NIEL L. LACSON, JR.

{r

RrrY oF THE CoMM

PERFoRMANcE AcREEMENT l9of 9GCG and GS/S

ROMEO M. ALIPTrustee

ROMAN FELIPE S. REYES

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GS/S llofsStrategic lnitiative Profile (Annex B)

I. STRATEGIC INITIATIVE PROFILE

1. Name of Project: Set up Service Desks in Provincial GovernmentOffices (PGOs) and Municipal Government Offices (MGOs)

2. Contact Persons/Project Team Heads:SVP Nora M. Saludares, Luzon Operations GroupSVP Dionisio C. Ebdane Jr., VisMin Operations Group

3. Project Description:

To bring the GSIS service close to members and pensioners in theprovinces, service desks will be set up in PGOs and MGOs. These servicedesks will be opened once or twice a month to respond to queries and concemsof members and pensioners.

4. Project Milestones:Five service desks setup in Luzon, Visayas and Mindanao areas every

quarter or a total of twenty (20) service desks setup by December 2013.

Activities Timeline Status(as of 30 June 2013)Start End

Set up 5 ServiceDesks

Jan

2013Mar2013

13 Service desks set up in the followingareas:(Lagawe Provincial Capitol, lfugao; Universityof Northern Philippines, llocos Sur; GumacaMunicipal Hall, Quezon; Real Municipal Hall,

Quezon; DepEd Division Office, CamarinesSur; Guiuan Municipal Hall, Eastern Samar;Allen Municipal Hall, Northern Samar; LaoangMunicipal Hall, Northern Samar; CalbayogCity Hall, Bogo City Hall, Samar; Carcar CityHall, Cebu; Jordan Provincial Capitol,Guimaras; Oroquietta Town Center,Oroquietta).


Apr2013

Jun2013

4 Service desks set up in the following areas:

(El Nido Municipality Hall, Palawan; SiquijorMunicipal Hall, Negros Oriental; lsulanService Desk, Sultan Kudarat; DigosProvincial Capitol, Davao del Sur).


Jul

2013Sep2013


Oct2013

Dec2013

Total budget: None

5. Measures Affected: Highest Quality of Service

tE-z__)a.r::,

I1

GS/S l2of5Strategic lnitiative Profile (Annex B)

II. STRATEGIC INITIATIVE PROFILE

Name of Project: GW@PS Kiosks Expansion Program

Contact Person/Project Team Head:SVP Juan Philip Evangelista, lnformation Technology Services Group

Project Description:GW@PS is a secure system that performs remote, paperless transactions

allowing members and pensioners to carry out various transactions like loanapplications and checking of records without visiting the GSIS office.

Project Milestones:Touchscreen and portable kiosks procured and distributed nationwide.

ActivitiesTimeline Status

(as of 30 June 201 3)Start End

Procurement of 320units of touchscreenkiosks and 30 unitsof touchscreenportable kiosks

Jan2013

Mar2013

Actual cost after bidding is

Php 48,383,155.23(savings ol Php 1,116,844.77).

lssuance of receiptby Contractor ofNotice To Proceed(NTP)

Jan2013

Jan2013

NTP received by Contractor on

29 Jan 2013.

Presentation to theGSIS BOT of finaldesign of GW@PSkiosks and portable

kiosks

Mar2013

Mar2013

Final kiosk designs approved by BOT

on 14 Mar 2013.

Delivery of kioskhardware to GSISBranch Offices andselect governmentoffices

Apr2013

Dec2013

Seventy-eight (78) kiosks deployed asof 30 June 2013.

Total budget: Php 49.5 million

5. Measures Affected: Highest Quality of Service

1.

2.

3.

4.

{(

GSrS l3of5Strategic lnitiative Profile (Annex B)

III. STRATEGIC INITIATIVE PROFILE

1. Name of Project: Undistributed collection reduced to Php 500 million permonth with accumulated undistributed collection not to exceed 1% of the2012 total assets

2. Contact Person/Project Team Head:SVP Cecil L. Feleo, Reconciliation Task Force (RTF) Team Head

3. Project Description:Undistributed collection results to unreconciled accounts of members and

pensioners. The problem emanates from several sources either from non-reporting of agencies of their employees' salary increases, transfer, change ofstatus, among others to GSIS or from non-migration of data from the oldmainframe system to the current SAP system.

4. Project Milestones:A. Balance of 2013 net monthly unreconciled account balances not to

exceed Php 500 million and its accumulated balance not to exceedone percent (1%) of the total assets for 2013 run for remaining NCRAgencies.

B. Balance of prior 2013 unreconciled account balance not to exceed onepercent (1%) of the total assets of 2012.

ActivitiesTimeline

Status(as of 30 Mar 2013)

Sta rt End

Conduct massive clearingactivities on a monthly basis

Jan

2013Dec2013 Undistributed collections were

maintained below Php 500 million

every month as targeted. sinceJanuary 2013.

1. Jan - Php 287.53 million;2. Feb - Php 314.37 million;3. Mar - Php 498.84 million.

Update member servicerecords to generate the actualreceivables and clear thepertinent unreconciledbalances

JanlutS

Dec2013

Analyze unreconciled accountitems on a per record basis

Jan

2013Dec2013

Develop and implementsystem enhancements toprevent the recurrence ofidentified errors causing theunreconciled items

Jan2013

Dec2013

Lower accumulatedundistributed collection to 'l%

ol the 2012 total assets(Php 725.09 billion)

Dec2013

Dec2013

Total budget: None

5. Measures Affected: Updated and accurate database

ml'z))PCM

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IV. STRATEGIC INITIATIVE PROFILE

1. Name of Project: Statement of Loan Accounts (SOLA)

2. Contact Person/Project Team Head:SVP Cecil L. Feleo, NCR Operations GroupSVP Nora M. Saludares, Luzon Operations GroupSVP Dionisio C. Ebdane Jr., Visayas-Mindanao Operations Group

3. Project Description:Preparation, generation and distribution of individual SOLA ofmembers to selected members aged 59 years old and above.

4. Project Milestones:Generation and distribution of individual SOLA of members in selectedagencies in NCR and in branches nationwide.

ActivitiesTimeline

StatusStart End

Pilot generation andprinting of SOLA foraccounts in NCR

Mar2013

June2013

Generation andprinting of SOLA foraccounts in selectedbranches nationwide

Sep2013

Oct2013

Distribution of SOLA Oct2013

Nov

2013

Validation process

between GSIS andmember to clarify andaccept loan balanceor subject for furtherreconciliation

Oct2013

Dec2013

Rectification ofconfirmed loans

Dec2013

Dec2013

Total budget: None

5. Measures Affected: Updated and accurate database

OPCM

'{l


v. STRATEGIC INITIATIVE PROFILE

Name of Project: Housing Reconciliation

Contact Person/Project Team Head:VP Apollo M. EscarezReal Estate, Asset, Disposition Management Office

Project Description:Reconciliation and cleansing of housing loan accounts.

Project Milestone:Cleansed and reconciled 31% of the housing loan portfolio with 5,184accounts.

5. Measures Affected: Highest Quality of Service and Updated andAccurate Database

1.

2.

J.

4.

ActivitiesTimeline Status

(as of 30 June 2013)Start End

Reconcile 1 ,400housing loanaccounts

Jan2013

Mar2013

Reconciled 2,031 housing loan

accounts from Jan to Mar 2013.


Apr2013

Jun2013

Reconciled 3, 155 housing loan

accounts from Apr to Jun 2013.


Jul

2013sep2013

Reconcile 984housing loanaccounts

Oct2013

Dec2013

Total budget: Php 1,510,488.00

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Annex B

MINOR CORRECTIONS ON GCG.GSIS PERFORMANCE AGREEMENT

Paqe no. Details Correction

I GSIS old logo Change to new logo

2 Item 1A.No. of policies reviewed andenacted

Complete the formula to show:

No. of policies reviewed and enactedNo. of targeted policies for

review and enactment

3 Item 1 F.

86% PassedClarify 86% as ARTA Repord Card onOverall Satisfaction

b Item 4C.Strategic lnitiative 4 -Undistributed collection reducedto Php 500 million

Put complete project title:Undistributed collection reduced toPhp 500 million per month withaccumulated undistrrbuted collectionnot to exceed 1% of the 2012 toialassets

OPGM

Page 2 of 2

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