performance reviews for hr.com november 2013
DESCRIPTION
Webinar delivered to HR.com subscribers in November 2013TRANSCRIPT
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Effective performance reviews in the Canadian workplace-HR.com
by Toronto Training and HR Inc.
November 2013
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CONTENTS3-4 About the speaker 5-6 Definitions7-8 All about performance reviews9-10 Words speak loudly just like
actions11-12 The interview13-14 Poor performance15-16 Making performance reviews
work17-18 Conducting performance
reviews19-20 Moving away from paper-based
reviews21-22 Rating and ranking systems23-24 Issues around professional
ethos25-26 Designing a performance
review system27-28 Problems with performance
reviews29-30 Conclusion and questions
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About the speaker
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About the speaker
Timothy Holden heads the specialist training and human resources consultancy Toronto Training and HR 10 years in banking10 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HR are:
Training event designTraining event deliveryReducing costs, saving time plus improving employee engagement and moraleServices for job seekers
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Definitions
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Definitions Performance review Performance appraisal Performance management 360 degree feedback
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All about performance reviews
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All about performance reviews
Types of performance review Purpose of performance reviews Objectives of performance
reviews Uses of performance reviews What can they achieve? Benefits of performance reviews Key elements of performance
reviews Common themes of performance
reviews
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Words speak loudly just like actions
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Words speak loudly just like actions
Questions for the appraiser Questions for the appraisee Phrases to use Watch the language used
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The interview
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The interview Preparation Good interviews Bad interviews Listening Feedback Negative feedback After the meeting
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Poor performance
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Poor performance Specific objectives and
descriptions of the improvements needed
Specific steps to achieve the desired improvements
Specific methods for measuring performance and assessing improvement
Collaborate; don’t assassinate
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Making performance reviews work
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Making performance reviews work
Pre-conditions Validity Involvement Training Acceptable standards and
targets Linked to other systems Input into performance
reviews Sources of information Employee feedback An hour each quarter
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Conducting performance reviews
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Conducting performance reviews
Different approaches Gathering information Make it a conversation Hear what is being said Reward the positives Help fix the negatives Set SMART objectives Getting the most out of the
situation
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Moving away from paper-based reviews
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Moving away from paper-based reviews
Start eReviews Siloed performance
reviews Full circle performance
reviews
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Rating and ranking systems
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Rating and ranking systems Advantages and
disadvantages Practical problems Numbers and ratings
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Issues around professional ethos
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Issues around professional ethos Professional ethos typified
by… Characteristics emphasized
by performance reviews
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Designing a performance review
system
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Designing a performance review system
Gaining support for the system
Choosing an appropriate rating instrument
Selecting raters Determining timing Ensuring fairness Decisions to make
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Problems with performance reviews
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Problems with performance reviews
Unclear standards Halo effect Central tendency Leniency or strictness Bias Horns effect Recency error First impression Fixed impression
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Conclusion and questions