Performance MattersHelping customers achieve excellence through unified communications and collaboration

Siemens Enterprise Communicationswww.siemens-enterprise.com

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At Siemens Enterprise Communications we take great pride in our ability to deliver unified communications solutions to enterprises across the globe. Our customers are looking for mobility, productivity, collaboration, and a joyful user experience – and that’s exactly what we’re able to give them.

Over time we’ve seen a change in emphasis. Communications is no longer a case of devices and platforms; it’s about people – the work they do, the lifestyles they lead and the business relationships they are engaged in.

Our role is to give users the tools they need to adapt to this changing world, to enable true collaboration and unleash the untapped potential of high performing teams.

In this brochure we showcase and highlight a number of solutions we’re delivering right across the size and sector spectrum. You can find more details of these deployments and many more online at www.siemens-enterprise.com/success

Foreword

This is just a sample of the good company that we keep....

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Contents

Showcase Customers 04

Fujitsu Technology Solutions 04

Pall Corporation 06

Pro Football Hall of Fame 08

Education 10

Clark Atlanta University 10

Horndean Technical College 10

Jacobs University Bremen GmbH 10

Montgomery County Community College 11

University of Huelva 11

University of Manchester 11

Finance 12

Accident Fund Insurance Company of America 12

Caixa Economica Federal 12

Commerzbank 13

Credit Union One 13

Government 14

City of Scottsdale, Arizona 14

County Connectivity Project, Kenya 14

Federal Government Department of Sustainability, Environment, Water, Population and Communities, Australia 15

National Union of Socialist Mutual Health Insurance Funds 16

Town of Enfield 16

Healthcare 17

Airedale NHS Trust 17

Birmingham and Solihull Mental Health NHS Foundation Trust 17

Dr. Christóvão de Gama Maternity Hospital 18

Helsinki and Uusimaa Hospital District 18

The Chester County Hospital and Health System 19

UCSF Medical Center 19

IT Services and Communications 20

Informatika 20

IN-telegence 20

Konica Minolta 20

Praxsoft 21

Telefónica Deutschland GmbH 21

Manufacturing 22

Fiat 22

MTU Aero Engines GmbH 22

Nilfisk-Advance 23

Polo Ralph Lauren 23

Solvay 24

Villares Metals 24

Retail and Commercial 25

Arcos Dorados (McDonalds) 25

Brussels Airport Company 25

Coca Cola Company, Brazil 26

Kazakhstan Railways 26

Stahlgruber GmbH 26

Utilities 27

CPFL Energia Group 27

Orlando Utilities Commission 27

Vattenfall Europe 27

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Two Teams, One Project, Hard Deadline

Globally significant, and operating in the high tech spectrum – for Fujitsu Technology Solutions, the leading European IT infrastructure provider, this means seamless customer service, cutting edge infrastructure, and high levels of efficiency across all aspects of the business.

Wanting to create a future-proof foundation that would pave the way for unified communications, Fujitsu teamed with trusted partner Siemens Enterprise Communications to enhance their Fujitsu Technology Solutions data center with a migration and upgrade of their communications offering to the most innovative version of Siemens Enterprise Communications’ OpenScape Voice.

Feature Showcase

Fujitsu Technology SolutionsGermany | Manufacturing | OpenScape Voice

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Accessibility and collaboration improvements have led to a cost reduction of 20%

An analysis a few months after the migration showed the firm’s new virtual communications environment had already hit and exceeded targets

The two companies worked in close partnership to ensure the end result was tailored exactly to Fujitsu’s needs. Implementing the system was tight –the project needed to be designed and implemented within a six month period. With success in their sight, in just one weekend, 10,000 end devices at 23 locations were seamlessly migrated to the new solution.

“The successful migration in just one weekend was the result of an intensive partnership between two global acting ICT companies.”

Robert Mayer, Senior Director IT Governance & Infrastructure Management,

Fujitsu Technology Solutions

Emerging Outcomes

Virtualization Lowers Costs

For Fujitsu Technology Solutions, increased virtualization significantly reduced the number of hardware components in its data center and would lower operating costs – targeted at approximately 20%. Some of the savings would be from a more efficient use of IT resources. Emerging indications show Fujitsu is well on the way to exceeding these targets.

OpenScape Solution Optimizes Teamwork

The nature of OpenScape Voice ensures a native, SIP-based soft switch that will centrally provide complete voice functionality. OpenScape Voice is a core component of the Siemens Enterprise Communications OpenScape UC Suite, based on a fault-tolerant platform for distributed data processing – ensuring a full system switchover in the case of failure, during which all active calls are maintained and a target 100% availability is achievable.

With OpenScape Xpressions also introduced into Fujitsu, the existing

voicemail solution has evolved into a Unified Messaging Service, bringing together voice, email, fax and SMS messages in a single interface. During migration to the new system, all messages stored on the existing voicemail solution were also saved and migrated.

The Future Belongs to Unified Communications

To make calls, Fujitsu employees can either use their OpenStage IP Telephone or the OpenScape Web Client as a pure software solution. At the switchboard, OpenScape Concierge provides a Unified Communications attendant console solution, with calls being accurately distributed across the business, all with simplified processes and increased speed.

OpenScape Voice is an ideal foundation for the introduction of Unified Communications, truly following the spirit of Fujitsu Technology Solutions, because it can be integrated seamlessly into existing IT infrastructures.

With the migration to OpenScape Voice and the consolidation at the infrastructure level, Fujitsu Technology Solutions is also pursuing a company-wide introduction of Unified Communications. The company is already benefitting from the openness of the communications solution and its integration capabilities and the potential for innovation continues.

“With the transition to the unified communications platform from Siemens Enterprise Communications, it is now possible to integrate our communication solution even more intensively into our daily work processes and to deploy innovative communications functions.”

Robert Mayer, Senior Director IT Governance & Infrastructure Management,

Fujitsu Technology Solutions

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Known as “the original green technology company,” Pall Corporation is a global leader in the high-tech filtration, separation, and purification industry. Led by engineers with a green ethos, Pall has grown into a $2.7 billion company with nearly 11,000 employees.

Pall CorporationUSA | Manufacturing | OpenScape Voice, OpenScape UC Server

Feature Showcase

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Communication costs cut by 32% realizing a total net benefit of $5.2million over 5 years

As part of an ongoing effort to optimize its global business operations, Pall is continually looking for ways to enhance its communications processes.

Pall saw an opportunity to improve efficiency and capture savings by streamlining its intercontinental communications infrastructure. The company had been grappling with rising costs and operational complexities associated with the infrastructure, which provides voice, messaging, and collaboration services to its thousands of employees worldwide. At the core of the challenge was a system that had each location separately managing and maintaining its own phone system and related services.

Pall set out to find a more efficient solution, one that would reduce communications costs while simultaneously improving productivity and service levels at its international offices and facilities.

In addition, by migrating to a single integrated communications infrastructure worldwide, Pall hoped to significantly improve management visibility into its overall business operations for better decision-making and operational control. With heightened visibility, costs associated with operating and maintaining its telephony, messaging, and collaborations systems would become easier to track and adjust.

Pall implemented OpenScape, an open, SIP-based, unified communications solution from Siemens Enterprise Communications to serve the company’s nearly 11,000 employees. The project deployed more than 8,000 SIP phones.

Real Business Benefits

An assessment by Mainstay Salire projected that Pall is on track to realize net benefits totalling $5.2M over five years from its investment in OpenScape. The projection includes a savings of 32% on enterprise communications per user per year and a 53% return on its investment.

Key sources of savings include significantly lower maintenance and operational costs, reduced local and long-distance tolls, and more economical administration of phone setups and changes. The company also realized a range of related benefits, among them higher system reliability, enhanced data-networking capacity, and more efficient inter-region team collaboration.

Future Savings

Looking ahead, Pall expects to garner additional benefits by rolling out SIP-based collaboration systems, including audio and video conferencing tools. Growing adoption of these network conferencing systems in the international business world could help Pall phase out fees and premiums paid to conference service providers and generate additional savings by reducing the need for business travel.

“We made a decision to streamline our communications processes to improve efficiency and collaboration. We needed a partner that could support us on a global scale, and we wanted a proven solution that we could standardize on.”

Josephine Ciurleo, Vice President — Information Technology

Global Infrastructure, Pall Corporation

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Although football’s glory moments are ephemeral, they live on at the Pro Football Hall of Fame in Canton, Ohio.

The Pro Football Hall of Fame museum receives around 220,000 visitors a year and has a thriving corporate and public events program. With a $26 million expansion project underway, the organization needed a radically enhanced communication infrastructure to showcase its facilities, deepen its connection to fans, equip its conference center with state-of-the-art telecommunications technology, and give staff the latest collaborative tools.

Pro Football Hall of Fame USA | Leisure | OpenScape Voice, OpenScape UC Application, Enterasys

Feature Showcase

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After a thorough examination of its needs, the Hall of Fame chose to replace its outmoded PBX and wireless equipment with a carrier- grade, VoIP based unified communication system.

The deployment included a full suite of OpenScape unified communications solutions.

Better Collaboration, Better Business

OpenScape’s full suite of communication tools includes instant launching of collaborative sessions, eliminating the need to involve the IT department in setting up desktop-client software. The new SIP-based platform also scales easily to help the Hall of Fame rapidly bring in new resources to cover events and special occasions. “We’re really looking at OpenScape as a way to maximize staff and better utilize them.” Dave Motts, the organizations’s Vice President of Marketing said. Before installing the Siemens Enterprise Communications system, the Hall of Fame’s on-site conference center routinely saw large corporate and media clients bypass the center in favor of venues with better wireless, videoconferencing, and multimedia capabilities. No longer. “Conference and event business over the last year increased 40%,” Motts said. “This represents a big ROI for us.”

Easy Administration and Use

Because OpenScape’s VoIP allows both voice and data communications to be run over a single network, the Hall of Fame expects to reap savings on its many teleconferences. The system’s one-click access feature means there are no special numbers users need to dial or remember.

Connecting to the fans

Today, the museum’s databases are populated automatically when visitors join the new Wi-Fi network while exploring the facility. “Now when someone walks through that door, we stay with them,”. Motts said. “Our plan is that when they leave the parking lot, they’ll get a thank you. We’ll know their favorite team. And when it’s their birthday, we’ll send them a special greeting and a gift.” Building and retaining fans goes directly to the heart of what the Hall of Fame really wants from its technology: reinforcing its brand. “We are a national brand with the most popular sport in America. What the Football Hall of Fame wants to do is use its technology to truly activate the brand.”

Down the Road: Telecommuting and BYOD

Giving workers the flexibility of working from home — or just about anywhere — is expected to boost job satisfaction and help control costs. In addition, having the infrastructure that allows people to use their own mobile devices could be just the ticket for helping the Hall of Fame deal with crunch times, when hundreds of college students and volunteers are brought in to help out at events.

“Siemens Enterprise Communications has exceeded our expectations as a partner with both great technology and outstanding services. They’ve given us the ability to expand to the limits of our imagination with the museum and we couldn’t be happier.”

Dave Motts, Vice President, Marketing, Pro Football Hall of Fame.

“Conference and event business over the last year increased 40%. That spike tells us that we would have lost 40% of the corporate events because we didn’t have the communications technology. This represents a big ROI for us.”

Dave Motts, Vice President, Marketing,

Pro Football Hall of Fame

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Clark Atlanta UniversityUSA | Education | OpenScape Voice, OpenScape UC Application

When Clark Atlanta University set out to replace its aged and inflexible telecommunications system with an advanced unified communications solution that would improve the student and faculty experience on campus, they worked with Siemens Enterprise Communications and partner Black Box to implement a campus-wide IP unified communications system that improved call center capability and allowed the phase out of many analog phones. What‘s more, in evaluating their current service provider contract, they identified potential cost savings in excess of 50%.

Having deployed Siemens Enterprise Communications OpenScape UC Server, OpenScape Voice, OpenScape UC Application and OpenScape Contact Center for 65 agents, the University now has an outstanding communications network.

Customer satisfaction is up 10%. Students can enjoy caller ID services and a more responsive contact center, and the institution benefits from significantly reduced cost, greater reliability and the flexibility to scale service up and down as the number of student enrollments change.

Potential cost savings in excess of 50% on existing service contracts

Jacobs University Bremen GmbHGermany | Education | OpenScape Mobility, OpenScape Web Collaboration

This private independent University is proud of its research and education heritage and today supports 1,300 students from 110 nations. The University’s academic staff works with global partners to acquire and impart knowledge, relying on communications to support its exchange programs, tuition delivery and research partnership activities.

The University wanted to introduce mobile and unified communications capability to its communications menu, ensuring that users – which include

international students – could access its network through any device and benefit from low roaming charges.

Thanks to OpenScape Mobility, the University can now take advantage of new powerful communication tools – including reduced roaming charges and unified communications – while travelling around the campus or elsewhere. What’s more, thanks to open standards, the University has been able to seamlessly integrate its new communications capabilities with its existing applications.

Education

”Like every other business, our private university faces global competition. Any communication benefits we can achieve are therefore also competitive advantages for us.“

Dr. Torge Schmidt, CTO (IRC) Jacobs

University Bremen GmbH

Horndean Technical College

UK | Education | OpenScape Office HX

Horndean Technical College turned to Siemens Enterprise Communications to improve its campus communications. Deploying OpenScape Office HX, the College now enjoys enhanced staff productivity, increased collaboration and considerably reduced phone bills, thanks to the move to SIP trunking.

According to Nicola Budgen, the school’s Business Manager: “Our reception team now sees where everyone is and messages are standardized and easily accessed by different departments. The voicemail system is much easier to access and far more reliable. The system has greatly improved our efficiency and parents are complimentary about it which is real proof.”

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Montgomery County Community College

USA | Education | OpenScape Contact Center

Many of the current and prospective students who called into Montgomery County Community College (MCCC) needed critical information right away, particularly during peak periods such as registration, but their calls were often sent to voice mail. Obviously this was not an effective strategy for attracting new students or helping students succeed.

MCCC turned to Siemens Enterprise Communications and its OpenScape Contact Center solution. By improving access for students and prospective students, MCCC hoped to enroll more students and better ensure their success as they make the critical transition from secondary school or the work force to the culture of a community college.

Once the contact center was implemented, calls from frustrated students unable to find information were virtually eliminated and 80 percent of all incoming calls are being answered within 30 seconds. Thanks to Siemens Enterprise Communications’ OpenScape Contact Center system, MCCC has the tools it needs to make the dream of student access and success a reality.

University of HuelvaSpain | Education | OpenScape Voice, OpenScape Xpressions

As a key hub for learning in the south-west of Spain, this young and dynamic institution is passionate about delivering an excellent learning environment for its 12,000 students. However, a highly dispersed campus meant the University needed a highly versatile communications infrastructure that could remove the geographic barriers that hampered the way the University and its employees were able to work.

Using OpenScape Voice, and incorporating OpenScape Xpressions, the University has been able to seamlessly evolve its communications infrastructure, reduce its telephony costs and enable powerful new collaborative working capabilities for its 2,000 employees. Staff now take advantage of a new era of unified communications, which will future proof their working environment for the foreseeable future.

University of ManchesterUK | Education | HiPath 4000

The University of Manchester was brought about by the merger of two universities, creating the UK‘s largest university. This merger provided a challenge to the telecoms team to consolidate two telecommunications systems to deliver a service to the 10,000 staff – building a new communications infrastructure with HiPath 4000 sitting at its core, was the answer.

The solution from Siemens Enterprise Communications enables users to move seamlessly between sites and access the same features and facilities, wherever they are working – providing

standardization and centralization across the whole campus. Crucially for The University of Manchester, the HiPath 4000 offers a gradual migration path to an IP environment.

In the long term, the University benefits not only from a more resilient and secure telephone system, but also from some of the cost savings that its new technology delivers. For example, at remote locations, the University can make cost savings from not having to install new telephone and fax lines, free calls between University phones and more economical tariffs.

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Accident Fund Insurance Company of America USA | Finance | OpenScape UC Suite

Founded in 1912, Accident Fund Insurance Company is a workers’ insurance compensation company headquartered in Lansing, Michigan.

Looking to ensure that their field and support staff could be reached at all times, regardless of what device they were using or whether they were in or out of the office, the insurance company deployed OpenScape UC Suite with OpenScape UC Application. Employees can now take advantage of a one-number-service which allows them to

be contacted wherever they roam; no more voicemail messages, call forwarding issues or multiple ringing devices. Team productivity and collaboration has increased as spontaneous audio conferences can be launched with a moment’s notice, removing the need to use complex and expensive outsourced audio conferencing services. But the benefits don’t end there. The removal of 200 separate business lines formerly required for use by field agents has delivered an impressive ROI.

Finance

Caixa Economica Federal

Brazil | Finance | OpenScape Contact Center, OpenScape Voice

Caixa Economica Federal is Brazil’s largest public bank, covering all 5,467 Brazilian municipalities with over 36,000 branches. The bank‘s mission is to improve society’s quality of life and is actively engaged in urban development, especially in the areas of housing, sanitation and infrastructure, and managing funds, programs and services of a social nature.

With the objective of achieving their current and future goals, CEF’s ambition was to create a state-of-the-art Contact Center facility in Brazil. The bank partnered with Siemens Enterprise Communications to make this dream a reality.

By deploying OpenScape Voice and OpenScape Contact Center across Brazil they have created one of the largest networked contact centers in all of Latin America. The technology will allow for the inclusion of multimedia agents (voice, email and chat) as well as catering for hard of hearing customers by installing video conferencing systems at certain locations such as large agencies, fairs and events where CEF participates.

The removal of 200separate business lines formerly requiredfor use by field agents has delivered animpressive ROI

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Credit Union One

USA | Finance | OpenScape Voice, OpenScape Contact Center

When effective customer service is the question, the answer – at least for Credit Union One – is Siemens Enterprise Communications. America‘s leading issuer of Visa Platinum credit cards is now able to engage with members across the communications spectrum; from web chat and email, to voice and, for the first time, social media.

Combining OpenScape Voice and OpenScape Contact Center, Credit Union One has established a clear differentiation on its competition; becoming more proactive with customer engagements and providing an unparalleled member experience.

Commerzbank Germany | Finance | OpenScape Voice, Managed Services

Developing Commerzbank’s global communications infrastructure was no simple task: the first challenge was how to deliver a centralized maintenance and management environment; the second, how to support a mixed switched and SIP-based system; the third, to deliver seamless user mobility; and the fourth, to assure trouble-free integration with existing systems.

The solution: A globally Managed Service from Siemens Enterprise Communications, leveraging 45,000 VoIP ports. Based on ITIL aligned service management principles, and encompassing OpenScape Voice, ComAssistant, CTI, user mobility and Microsoft integration, this cost effective and flexible approach delivered on Commerzbank’s objectives of reducing cost, centralizing maintenance and supporting central phone connectivity.

”Siemens Enterprise Communications has been a reliable partner for 20 years now, which is why we’ve decided to continue working with them for the next five-and-a-half years. Besides the technical performance of Siemens Enterprise Communications‘ solution, what convinced us was its ability to handle maintenance centrally for our branches all over the world.”

Roland Schneider, Principal Project Manager Infrastructure at Commerzbank

This cost effectiveand flexible approach delivered onCommerzbank’s objectives of reducingcost, centralizing maintenance and supporting central phone connectivity

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City of Scottsdale, ArizonaUSA | Government | OpenScape UC Suite

Thanks to an OpenScape Unified Communications deployment from Siemens Enterprise Communications, one of the most desirable places to live in the United States now has one of the most enviable communication networks in the world.

Facing rising operational costs and the growing demand for newer communication technologies, the City of Scottsdale introduced a radical new cost-saving, productivity enhancing unified communication infrastructure across its Government Offices and public-facing safety services.

The results are impressive. Not only isthe City enjoying significantly reduced

communications costs, it is deliveringnew levels of mobility for Police and Fire Department personnel.

By providing the use of a single phone number wherever they roam, the delivery of innovative BYOD programs are being rolled out; delivering workforce flexibility, increased productivity, improved cross department coordination and providing self-service tools that lighten the load for City staff.

Ultimately, the OpenScape deploymentis allowing the City of Scottsdale to savemoney and deliver exceptional publicservices to its citizens.

Government

County Connectivity Project, Kenya Kenya | Government | Enterasys, OpenScape Video

With the help of a consortium comprised of Siemens Enterprise Communications and Soulco Projects from Belgium, the Government of Kenya is building a foundation that will ensure citizens have equal access to public services. With a new ICT infrastructure in place, local governments in all 47 counties will be able to connect to Kenya’s National Optical Fibre Backbone Infrastructure (NOFBI) – a powerful voice, data and IP telephony network.

The new e-government strategy aims to empower local government and provide more efficient, relevant and accessible interactive services to citizens and businesses in any location – no matter how remote.

Based on a HiPath 4000 platform, complete with OpenScape Video, the new infrastructure includes over 5,000 OpenStage 20 telephones, together with secure data components that support WAN and LAN applications. ‘Last-mile’ connectivity to the NOFBI is being delivered using IP-based wireless outdoor routing radio systems.

The new infrastructure will bring social change on a massive country-wide scale as Kenya transitions to a new era of localized economic growth and citizen empowerment.

The new infrastructure will bring social change on a massive country-wide scale

Not only is the City enjoying significantly reducedcommunications costs, it is deliveringnew levels of mobility for Police and Fire Department personnel

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Federal Government Department of Sustainability, Environment, Water, Population and Communities, AustraliaAustralia | Government | OpenScape Voice, OpenScape Xpressions

The Federal Government Department of Sustainability, Environment, Water, Population and Communities, Australia has an extended mission: from implementing national policy to conserving Australia‘s environment through to promoting the country’s arts and culture. Effective communication across this diverse department is a must, and, as a publicly funded body, cost control is key.

In choosing Siemens Enterprise Communications to deliver its network between the Department’s main data center and new National Portrait Gallery, the Department had a partner

it could trust. Deploying OpenScape Voice, OpenStage phones and a range of supporting gateways and interfaces, the Department has seen the burden of maintenance and administration on this part of their network fall, IP call-routing has reduced cost and disaster-recovery has been simplified.

Equally important is the scalability of the Siemens Enterprise Communications solution, which enables additional business units to come online with ease, offering the flexibility of separate dial plans and delivering efficiency-enabling Presence capabilities across the network.

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Town of EnfieldUSA | Government | OpenScape Voice, OpenScape Xpressions

With cost reduction a key focus for public sector operations across the world, the Town of Enfield wanted to identify a new solution that would both help improve its service to citizens while slashing the high cost of communications.

In order to achieve Enfield’s objectives, Siemens Enterprise Communications replaced the town’s outdated phone system with a new, more flexible – and more cost effective – SIP-based communications platform consisting

of OpenScape Voice, OpenScape Xpressions, OpenScape UC Application, OpenScape Contact Center and a Managed Service.

The results speak for themselves; a 92% reduction in annual messaging costs, and a 75% reduction in annual voice infrastructure costs. Payback on the initial investment took less than six months, and Enfield estimates it will achieve savings in excess of $1.4 million over five years.

Government

92% reduction in annual messaging costs, and a 75% reduction in annual voice infrastructure costs

National Union of Socialist Mutual Health Insurance Funds Belgium | Finance | OpenScape Voice, OpenScape Contact Center,

OpenScape Xpressions

The National Union of Socialist Mutual Health Insurance Funds brings together Belgium’s 11 Socialist Mutual Health Insurance Funds, covering over three million members across three services: compulsory sickness and invalid insurance; complementary insurance; and assistance, information and support services.

Increasingly, the organization’s services are provided online, making it essential to develop a single digital network for voice and data communications. With more than 550 service points throughout Belgium, it was critical to provide a solution that would support the funds and their service points by offering a unified, financially attractive communications service.

To complement their updated data network, they opted for OpenScape Voice, OpenScape Contact Center (with OpenStage telephones across 550 agencies) and OpenScape Xpressions.

And since implementation, impressive cost savings have already been made. Telephony costs have fallen by a third, mainly by reduced internal call costs and drastically decreased maintenance costs.

Looking to the future, installing Siemens Enterprise Communications’ technology will allow the organization and fund to broaden their range of services and bring email, the Internet and social networking into the Contact Center.

”Being able to keep their telephone numbers in spite of the switchover was particularly reassuring for the Mutual Health Insurance Funds. They can even develop their own OpenScape Contact Center methodology thanks to the ’multi-tenant‘ platform. Only Siemens Enterprise Communications was able to offer us such a solution.”

Peter Ackaert, System Engineer

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Healthcare

Birmingham and Solihull Mental Health NHS Foundation Trust UK | Healthcare | OpenScape Voice

Birmingham and Solihull Mental Health NHS Foundation Trust (National Health Service) wanted to improve its quality of service to over 1 million users; support staff moving between 140 hospital and community sites; and drive cost efficiencies throughout the organization.

By deploying OpenScape Voice across all sites, and extending advanced unified communications to staff, the Hospital Trust expects to save in excess of £1.65 million ($2.22 million) over a seven year period, most prominently

through reduced travel and mobile phone costs, together with significant reductions in operational cost brought on by the removal of an expensive legacy PBX estate.

Early impacts are evident: hot-desking, Presence and audio/video conferencing are driving workforce efficiencies; OpenScape Contact Center has improved helpdesk productivity by 60%; and OpenScape Alarm Response (OScAR) is bringing universal enhancements to emergency services provision.

Airedale NHS Trust

UK | Healthcare | Enterasys

Providing acute, elective and specialist healthcare, like so many UK Trusts the Airedale NHS Trust turned to Siemens Enterprise Communications to increase clinical response times and enhance operational efficiency. The solution – a clinical-grade wireless infrastructure from Enterasys Networks – enables doctors to access patient records in real time, anywhere in the hospital. What’s more, an integrated RFID solution delivered an asset management application and new patient tagging system.

As a result of this innovative deployment, Airedale NHS Trust is benefiting from greater clinical agility, increased patient safety and more efficient administration.

The Hospital Trust expects to save in excess of £1.65 million ($2.22 million) over a seven year period

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Helsinki and Uusimaa Hospital DistrictFinland | Healthcare | OpenScape Voice, HiMed

The Hospital District for Helsinki and Uusimaa provides healthcare to over 1.5 million people. Assuring effective patient care was therefore imperative when the district chose to upgrade its network. Mobility, access to patient records and patient entertainment were also key considerations in the project.

Siemens Enterprise Communications’ solution has cut communications costs

through a single SIP-based unified communications solution. Access to a wide range of bedside entertainment services has improved the patient experience; campus-wide unified communications has allowed greater mobility for medical staff; and patient care has been boosted significantly by instant clinician-access to medical records through bedside terminals.

”Siemens Enterprise Communications’ solution framework is really well structured and precisely meets our needs. As it is software-based, we have complete centralized control and on-demand expansion of the system.”

Gregório Penido, Dr. Christóvão da Gama Maternity Hospital

Dr. Christóvão de Gama Maternity Hospital Brazil | Healthcare | OpenScape UC Application, Enterasys

As one of the leading medical centers in the São Paulo region of Brazil, reliable communications is mission critical for the hospital and its 600 clinical and administrative staff. Implementing a new OpenScape UC Application meant Dr. Christóvão de Gama Maternity Hospital was able to significantly enhance its communications capabilities, introducing mobile telephony and WiFi, bringing benefits to staff and patients alike. Today, electronic patient records

can be automatically accessed and updated remotely, all of which has enhanced patient treatment delivery.

As a result of the new deployment, the hospital has reduced its energy costs by 40%, while simplifying control and administration of its communications. And on-demand expansion of the system means it can flex communications to support any number of users.

Healthcare

Due to the new deployment, energy costs have been reduced by 40%

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UCSF Medical Center

USA | Healthcare | HiPath 4000

OpenScape Voice, OpenScape UC Application, OpenScape Contact Center, OpenScape Video

Siemens Enterprise Communications HiPath 4000 became the catalyst for voice and data consolidation for this leading healthcare institution. Providing a logical migration path to full IP, HiPath 4000 has delivered a single, converged network supporting 12 geographically- disparate sites. In addition to the increased productivity the network delivers the medical center anticipates annual cost savings of between $300,000 to $400,000 from reduced maintenance alone. Recently, UCSF Medical Center has installed OpenScape Voice, OpenScape UC Application, OpenScape Contact Center and OpenScape Video with outstanding results.

“The Healthcare Communications Terminal is making a big difference here at The Chester County Hospital by significantly streamlining our clinicians’ workflow, while at the same time supporting our goals of excellent patient safety and satisfaction.”

Mary Buckley, Vice President of IT, The Chester County Hospital and Health System

The Chester County Hospital and Health SystemUSA | Healthcare | OpenScape Health Station,

Healthcare Medical Administration Check (MAK)

Dedicated to the health and wellbeing of the people of Chester County in Pennsylvania, this award winning medical organization wanted to streamline clinician access to patient information, and ensure 100% accuracy in the distribution of medication to inpatients.

Today, Siemens Healthcare Medical Administration Check (MAK) solution delivers the fast and secure access

to the hospital’s key health information systems that clinicians need. Additionally, over 240 OpenScape Health Station bedside terminals provide RFID (badge swipe) secure single sign-on technology, a direct link to any EMR system for bedside documentation, an optional barcode scanner for medication administration and digital sign off of discharge paperwork.

Having OpenScape Health Station terminals at the bedside allows clinicians to have real-time access to hospital documentation, immediately saving time and resources

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IN-telegence Germany | Services | OpenScape Voice, OpenScape Fusion

IN-telegence GmbH, a licensed B2B telecommunications service provider, is using OpenScape Voice and OpenScape Fusion to create a truly smart solution for its next generation IP Centrex-based network.

Chief amongst the service provider’s initial requirements were carrier-grade reliability to ensure continuity of service and an open standards-based IT architecture on which it could build and adapt its own services to suit customer-specific needs.

OpenScape Voice’s scalability up to 100,000 users and five 9’s system availability ticked the first box, while the tools and resources of the OpenScape Fusion Developer program have helped IN-telegence bring its clever ideas to life – for example, developing a new customer solution with a configuration interface specifically intended for small and medium-sized enterprises.

This tailored portfolio has helped the service provider stand out from the crowd, while its architecture delivers the speed and flexibility it needs to rapidly create compelling new services to ensure it consistently builds on this advantage.

IT, Services and Communication

Informatika

Serbia | Services | OpenScape UC Application

A longstanding partner of Siemens Enterprise Communications, IT integration expert Informatika is now delivering a new level of customer flexibility. By offering OpenScape Unified Communications as a premise, cloud, or hybrid solution, Informatika is helping its clients achieve the mobility and multi-site collaboration they need to compete, alongside a deployment model that best suits their business.

According to the system integrator’s CTO, the results have been impressive – with OpenScape customers reporting a return on investment within six months.

Scalability up to 100,000 users and five 9’s system availability ticked the first box

Konica MinoltaUSA | IT Services | OpenScape UC Application

One of the world’s most recognizable document management brands, Konica Minolta wanted to benefit from the kind of value it was delivering to its own clients – reduced total cost of ownership and increased productivity. By deploying OpenScape unified communications from Siemens Enterprise Communications, it has managed to do just that.

Investing in a complete range of OpenScape unified communications solutions – from OpenScape Voice to OpenScape Contact Center – Konica Minolta has a new centralized communications environment. SIP trunking has reduced the corporate phone bill, power consumption is down and OpenScape is providing the platform to boost employee productivity.

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“Siemens Enterprise Communications has helped us continue delivering exceptional support to customers. The platform ensures that we communicate effectively with clients at all times while giving us the flexibility to accommodate future growth.”

Andy Chesterton, Director, Praxsoft

PraxsoftUK | IT Services | OpenScape Office LX

As a provider of network and IT services to small and medium sized companies, Praxsoft wanted to optimize its 24/7 communications capability to ensure it could deliver a faster client response time, enabling a more flexible and productive, remote team. By deploying an OpenScape Office LX platform, integrated with its existing server-based infrastructure, agents are able to work from any location maintaining Praxsoft’s exceptional customer support record.

The system incorporates SIP-based voice and conferencing services, presence capabilities and a multi-media contact center, and is able to accommodate a further 500 users in the future without further capital outlay, gearing Praxsoft up with the flexibility it needs to accommodate future growth.

“With the OpenScape communications solution from Siemens Enterprise Communications Telefónica Germany has been able to achieve significant productivity gains in their workforce and can now serve their customers more efficiently and completely.”

Steffen Wörner, Thomas Scheithauer Partner Management, IT Operations Telefónica Germany

Telefónica Deutschland GmbH Germany | IT Services | OpenScape UC Application, OpenScape Voice

Telefónica Deutschland plays a key role in Germany’s mobile telephony market. With more than 5,000 employees and 25 sites across Germany, and revenues of around €5 billion per annum, the company provides service to over 24 million users across the country.

Recognizing the potential to streamline business processes, the company looked to a new unified communications and collaboration package that would: replace a legacy conference

system with a centralized IP-based architecture, harmonize communications infrastructure across the company, increase productivity, and significantly reduce costs.

The solution also includes OpenScape Voice, OpenScape Xpressions, OpenScape Video, OpenScape Web Collaboration, OpenScape Contact Center, and is provided as a managed service with a five-year contract.

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Manufacturing

Fiat* Italy | Manufacturing | OpenScape Voice, OpenScape UC Application,

Managed Services

When your product list includes Alfa Romeo, Ferrari, and Maserati, you know something about engineering. So when Fiat decided to consolidate and improve its communications infrastructure, it chose a like-minded partner it could trust.

Overbuilt hardware, disparate systems and high PBX costs were just some of the challenges facing Siemens Enterprise Communications and its partners when they landed onsite at Fiat. The solution was clear; a phased move to an IP- centric communications environment, reusing existing assets where possible, and introducing a combination of

OpenScape Voice and HiPath 4000 platforms to assure investment protection and flexible migration. The implementation of OpenScape UC Application as middleware has also allowed for Microsoft Lync and Outlook to be incorporated into the desktop and mobility applications to be deployed.

And the results are clear: reduced cost of ownership without compromising business continuity and resilience; cost savings through the efficient use of the IP and MPLS Network with a centralized data center solution; and an ongoing managed service solution based on OpenScape technology.

MTU Aero Engines GmbH

Germany | Manufacturing | OpenScape Voice, OpenScape Xpressions

As a lead engine manufacturer for the German military, and a major player in the global gas turbine industry, precision comes as standard at MTU Aero Engines GmbH. So when it embarked on a program to migrate to an all-IP based communications infrastructure, it took great care when selecting the right solution, and the right provider.

Deploying OpenScape Voice, supported by HiPath 4000, OpenScape Xpressions and OpenScape CommsAssistant, Siemens Enterprise Communications was able to deliver a fully-functioning, advanced IP voice and data infrastructure. It has maximized MTU’s existing communications investments, and delivered a platform for the rapid introduction of cutting edge unified communications and collaborative applications.

* Incorporating Fiat SPA and Fiat Industrial SPA and its associated brands

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Nilfisk-AdvanceDenmark | Manufacturing | Managed Services, OpenScape Voice

When Nilfisk-Advance looked to Siemens Enterprise Communications to create a global communications infrastructure to support its professional cleaning equipment manufacturing business, it wanted to boost inter-regional collaboration between teams.

The solution saw the deployment of a global managed service encompassing: OpenScape Voice to deliver services to 2,500 users in Europe, Asia, North and

South America; OpenScape Contact Center in all regions; and OpenScape UC Application for 1,500 users. Not only does it deliver cheaper voice calls, the solution has resulted in a 12% reduction in travel costs and improved team collaboration between worldwide production and R&D locations. Projects now run faster and more smoothly, and employees benefit from flexible conferencing, telephone and virtual presentation capabilities.

Polo Ralph Lauren USA | Manufacturing | OpenScape Voice

Built to allow the business to take advantage of global growth opportunities, while at the same time consolidating redundant components and eliminating legacy technology, the Polo communications network was a critical factor for the future success of the organization.

Delivered as part of a phased program, the Polo move to IP began with HiPath 3000 and HiPath 4000 IP platform deployments – injecting efficiency, reliability and survivability into the global brand’s communications infrastructure.

Digital desktops followed to improve end-user functionality and drive more effective customer service. In the future, centralized system management for moves, adds and changes (MAC) will further streamline the organization and reduce costs.

Ralph Lauren took the next step in centralization with the introduction of OpenScape Voice for their Club Monaco stores. The 60+ stores can now share applications such as centralized OpenScape Xpressions and can be deployed and managed from their data center.

The solution has resulted in a 12% reduction in travel costs and improved team collaboration

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Manufacturing

Villares MetalsBrazil | Manufacturing | OpenScape UC Suite, Managed Services, Enterasys

Having reached over-capacity, Villares Metals’ existing communications network was in need of an upgrade – not simply to solve the operational issues of scalability but more fundamentally, to help build competitive advantage across its global markets.

Deploying close to the complete range of OpenScape solutions – from OpenScape Voice, through OpenScape UC Application and OpenScape Contact Center to OpenScape Xpressions as well

as Enterasys secure switches – the scale of the project was matched only by Villares Metals’ ambition to deliver the most advanced network possible.

The results were impressive: massive reductions in operational costs, remote management of the entire estate through a managed service contract with Siemens Enterprise Communications, and instant IP connectivity across its global organization.

“We have saved 30% on our communications infrastructure and operational cost because hardware, maintenance, internal trunk lines, cabling, network hardware, and the cost of deploying end-user infrastructure, such as phones, have been reduced.“

Helmuth Manteuffel, Global Fixed Voice Manager, Solvay

SolvayBelgium | Manufacturing | OpenScape UC Application,

OpenScape Web Collaboration

One of the world’s Top 10 chemical players, with a worldwide presence in 55 countries and more than 30,000 employees, Solvay needed to ensure it equipped its personnel with 21st century communication capabilities, but at a cost that did not break the bank.

Replacing a complex array of multiple PBX systems with a comprehensive centralized OpenScape solution – including OpenScape Voice, OpenScape

UC Application, OpenScape Contact Center, OpenScape Web Collaboration, OpenScape Mobility and the OpenScape Xpert trading solution – has transformed the business. Total cost of ownership has been cut by 30%, while Solvay has benefited from new flexible working programs, enhanced mobility and improved customer communications to deliver a more streamlined, responsive and agile business.

Total cost of ownership has been cut by 30%

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Retail and Commercial

“We’ve turned Brussels Airport into one of Europe’s largest single hotspots, with full WLAN coverage of the premises including the tarmac.”

Pierre Gehrenbeck , CUTE & Telecommunications Service Manager, The Brussels Airport Company

Brussels Airport CompanyBelgium | Transport | Managed Services, OpenScape Voice

One of the largest airports in Europe, handling over 17 million passengers and 450,000 tons of freight each year, Brussels Airport strives to be dynamic, innovative and customer-focused. Communications is at the heart of the service it delivers to passengers, airline partners and others.

Entering a managed services framework agreement with Siemens Enterprise Communications has enabled Brussels Airport to future-proof its communications infrastructure and deliver a raft of new unified communication services to airport staff, commercial partners and travellers.

The airport is now one of Europe’s largest wireless hotspots, with full WLAN coverage that extends even to flight-side operations on the tarmac. The network supports a multitude of operation- critical real-time applications – including VoIP, Contact Center, IVR, Asset Tracking and additional security services. The managed service approach means the airport has cut its telecoms cost of ownership while enhancing the communication facilities that it offers all stakeholders.

Arcos Dorados (McDonalds)Argentina | Food and Beverage | OpenScape Voice, Managed Services

When you’re operating the world’s largest fast food chain across Latin America, speed is of the essence, and cost containment is critical.

To reduce the high costs of inter-country communications, remove the complexity of its vast multi-vendor PBX estate and assure fast, reliable connectivity between corporate offices, restaurants and home workers, Arcos Dorados outsourced its core voice and UC functions to Siemens Enterprise Communications and selected OpenScape Voice, UC, and Mobility on a five-year Managed Services contract.

The benefits have been significant: seamless IP connectivity between corporate offices and McDonalds restaurants in 12 countries across the region has slashed the corporate telephone bill. Similarly, the costs and complexities of managing an outdated PBX estate have vanished. However, and perhaps most significant of all for an expanding business, it now takes less time than ever to establish an office or connect a restaurant.

Reduction in commercial office start up time from one week to two days

The airport has cut its telecoms cost of ownership while enhancing the communication facilities

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Kazakhstan Railways

Kazakhstan | Transport | OpenScape Voice

In order to modernize Kazakhstan Railways, an advanced IP-based enterprise communications network was identified as a fundamental requirement. Deploying OpenScape Voice in tandem with assured security from Enterasys, Siemens Enterprise Communications delivered cost effective IP connectivity between the transport provider’s Astana head office and its 14 regional sites. The result was a single, centralized voice infrastructure, reducing the cost of communication and delivering a platform for growth.

Coca Cola Company, BrazilBrazil | Manufacturing | OpenScape Voice, OpenScape Contact Center,

Professional Services

In an effort to speed the flow of information between staff, bottlers, distributors and partners, enable greater mobility, and enhance customer service through a new contact center, Cola Cola Brazil turned to Siemens Enterprise Communications.

Delivering a phased migration to IP communications, over 1,100 users are now taking advantage of OpenScape Voice. More than 50 agents are enhancing customer service through

OpenScape Contact Center’s improved first call resolution capability, and thousands of users across Latin America are now able to enjoy the benefits of advanced unified communications through OpenScape.

Crucially, the business has reduced its operational expenditure and enhanced total cost of ownership through the delivery of a single, data center based, enterprise-wide solution.

Retail and Commercial

Stahlgruber GmbHGermany | Retail | OpenScape Contact Center

As one of the largest suppliers of automotive accessories and spare parts in Germany, Stahlgruber wanted to up its game and enable seamless cooperation between its sales centers and distributors, as well as make it possible for customers to place confirmed orders in just seconds.

A powerful new Managed Service from Siemens Enterprise Communications now delivers all the communications capability that the business needs

in order to respond to customers in seconds. The organization now operates virtual contact centers, which can be seamlessly managed to ensure every call is responded to quickly – resulting in a new all time high in customer orders. What’s more, customer rating of the brand has soared, putting Stahlgruber leaps ahead of its competitors. As well as reducing business travel costs, Stahlgruber has seen a savings in operational costs of €700,000 ($901,000) in three years.

Stahlgruber has seen a savings in operational costs of €700,000 ($901,000) in three years

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Vattenfall Europe

Germany | Energy | OpenScape Voice, HiPath 4000

Power, they say, is nothing without control. And so it was for Vattenfall Europe, one of the largest energy generators on the continent, when it made the strategic move to build a next generation converged network. Not only did it aim to move its administrative offices to Voice over IP (VoIP), mobilize staff at 60 locations and reduce communications costs, but it also needed to assure the strictest management of the network with a failsafe voice infrastructure at 72 of its production locations.

Working with Siemens Enterprise Communications, deploying OpenScape Voice to deliver next generation voice, and the HiPath 4000 hybrid platform, Vattenfall was able to achieve these objectives and drive the business forward.

Utilities

CPFL Energia GroupBrazil | Energy | OpenScape Contact Center, OpenScape Voice

As one of the largest private electric energy generation and distributors in Brazil, CPFL provides energy to 6.7 million customers. Rapid growth through acquisitions meant that business operations needed to be consolidated. A new state-of-the-art communication environment would enable the company to unite existing call center operations seamlessly and launch a new managed contact center service to other suppliers in the sector.

By deploying OpenScape Contact Center, CPFL has been able to deliver a significantly enhanced service – today 85% of calls are answered in less than 30 seconds – while shaving R$42,000 ($5,000) a year from its operating costs. What’s more, the new communications infrastructure is delivering a 23% saving in energy consumption.

The new communications infrastructure is delivering a 23% saving in energy consumption

Orlando Utilities CommissionUSA | Utilities | OpenScape UC Application, OpenScape Web Collaboration

Orlando Utilities Commission wanted to make it possible for mobile employees to conduct business wherever they were. To make this vision a reality, Siemens Enterprise Communications delivered an OpenScape enterprise wide solution.

Now, armed with a laptop, an air card and a cell phone, employees have the same capabilities as they would in the office. Calls are seamlessly routed to their mobile phone and using their laptop, they can access their OpenScape Web interface to check the company’s

click-to-dial phone directory, listen to voicemail, instant message peers, and join or initiate an audio or Web conference.

The solution has generated significant productivity, travel and cost savings, and made it possible for the Commission to terminate external audio and web conferencing contracts that were costing $20,000 per annum.

Significant cost savings have made it possible for the termination of external audio and web conferencing contracts costing $20,000 per annum

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Siemens Enterprise Communicationswww.siemens-enterprise.com

A pedigree of performance boosting projects

Our unified communications solutions have delivered real value for each and every customer detailed within this document.

But these are just a fraction of the organizations across the globe that trust Siemens Enterprise Communications to transform their communications – and their businesses – every day.

Mobility is the norm. Users now expect their corporate tools to work as simply and elegantly as their personal devices. They want to effortlessly move among media – voice, text, video and social – with a consistent, intuitive and ‘joyful’ user experience. And you want them to, because they’ll be more productive.

We can accelerate that opportunity by seamlessly integrating UC with your existing applications, directories, social networks and group-ware. We can help reduce complexity, lower your costs and deliver meaningful collaboration regardless of location.

Fortunately, realizing this ambition is not difficult. All you need is the right partner!

If you would like to learn more about how Siemens Enterprise Communications can help amplify your teams and drive your business forward, contact us today.

www.siemens-enterprise.com

Siemens Enterprise Communications is a leading global provider of unified communications (UC) solutions and network infrastructure for enterprises of all sizes. Leveraging 160 years of experience, we deliver innovation and quality to the world’s most successful companies, backed by a world-class services portfolio which includes international multi-vendor managed and outsourcing capabilities.

Our OpenScape communications solutions provide a seamless and efficient collaboration experience – on any device – which amplifies collective effort and dramatically improves business performance.

Together, our global team of UC experts and service professionals set the standards for a rich communications experience that empowers teams to deliver better results.

Siemens Enterprise Communications is a joint venture of The Gores Group and Siemens AG, and includes Enterasys Networks, a provider of network infrastructure and security solutions, creating a complementary and complete enterprise communications solutions portfolio.

For more information, please visit: www.siemens-enterprise.com or www.enterasys.com

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© 2013 Siemens Enterprise Communications GmbH & Co. KG

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Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG.

The information provided in this brochure contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. OpenScape, OpenStage and HiPath are registered trademarks of Siemens Enterprise Communications GmbH & Co KG. All other company, brand, product and service names are trademarks or registered trademarks of respective holders.

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