performance appraisal lecture #12 lecture #12. performance appraisal behavior control system...
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Performance Appraisal
Lecture #12Lecture #12
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Performance Appraisal
Behavior Control SystemBehavior Control System
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Performance Appraisal
Source of EvaluationSource of Evaluation
Performance Evaluation InstrumentsPerformance Evaluation Instruments
Problems with Error and BiasProblems with Error and Bias
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Sources of Evaluation
Who evaluates performance?Who evaluates performance?
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Supervisor Evaluates Subordinate Most CommonMost Common
MethodMethod
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Group of Supervisors Evaluate Subordinate Reduces BiasReduces Bias
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Group of Peers Evaluate Colleague Difficult to hideDifficult to hide
things from yourthings from your
co-workersco-workers
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Group of Subordinates Evaluate Superior
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Self Evaluation
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Personnel (HR) Appraisal
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Personnel (HR) Evaluation
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Combination
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Performance Evaluation Instruments Different types of instruments provide Different types of instruments provide
protection against errors and biasprotection against errors and bias
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Global Ranking
Uni-Dimensional Rating ScaleUni-Dimensional Rating Scale
1 21 2 33 44 55
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Global Ranking
Grades in SchoolGrades in School
AA B C D F B C D F
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Multi-Dimensional Rating Scale
Quality of Work 1 2 3 4 5Quality of Work 1 2 3 4 5
Quantity of Work 1 2 3 4 5Quantity of Work 1 2 3 4 5
Concern for Safety 1 2 3 4 5Concern for Safety 1 2 3 4 5
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Critical Incident
Significant good and bad incidents go into Significant good and bad incidents go into filefile
Determines whether employee is an asset or Determines whether employee is an asset or liability to the organizationliability to the organization
Can be used to formulate a Multi-Can be used to formulate a Multi-Dimensional Rating ScaleDimensional Rating Scale
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Essay Evaluations
Supervisors tend to hate doing theseSupervisors tend to hate doing these
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Other Instruments
BARSBARS
Behaviorally Anchored Rating ScalesBehaviorally Anchored Rating Scales
MBOMBO
Management By ObjectivesManagement By Objectives
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Problems with Error and Bias
Many can be overcome with proper Many can be overcome with proper instrumentinstrument
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Halo Effect
A single trait or incident biases someone’s A single trait or incident biases someone’s opinionopinion
Overcome by multi-dimensional scalesOvercome by multi-dimensional scales
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Constant Error
Rater tends to stick to one side of the scale Rater tends to stick to one side of the scale or the otheror the other
““Easy A” TeacherEasy A” Teacher
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Constant Error
Rater tends to stick to one side of the scale Rater tends to stick to one side of the scale or the otheror the other
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Constant Error
Overcome by forced distribution of Overcome by forced distribution of rankingsrankings
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Recency Error
We tend to remember the near past better We tend to remember the near past better than the distant pastthan the distant past
Little kids behave around Christmas timeLittle kids behave around Christmas time
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Recency Error
Overcome by having rater consider Overcome by having rater consider different time periods separatelydifferent time periods separately
Jan – MarJan – Mar
Apr – JunApr – Jun
Jul – SepJul – Sep
Oct – DecOct – Dec
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Error of Central Tendency
Rater tends to ignore endpoints of scaleRater tends to ignore endpoints of scale
Overcome by forced distribution of Overcome by forced distribution of rankingsrankings