peoplestrong corporate

PeopleStrong HR Services. Disclosure not permitted

Corporate PresentationOne of the first platform based integrated HRO/RPOCompany to be successfully assessed on SSAE16


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India’s leading HR Process Outsourcing and Technology company, specializing in HR Shared Services, Recruitment, Payroll & Compliance Management, and HR Technology Solutions

Executive Summary

About PeopleStrong

• A Pioneer in HR Services - Over 7 successful years in business. Established in 2006.

• Pan India presence along with operations in Asia Pacific region.

• Offering best of the breed HR Business Solutions to over 50 multinational clients.

• Designed & implemented over 500 strong processes across the verticals.

• Hire over 40,000 people through RPO engine.

• Delivering employee services across regions and time zones for more than 300,000 employees.

• First company in the space to be successfully assessed on SSAE16

• Launched India’s 1st HR command center.

• Envisaged the first ever “India Attrition Study” , partnered with Business Today for “Best Companies to work for” study and launched the first

“India Skills Report” in association with Wheebox & India partner CII.


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Journey So Far…


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Journey So Far…

June2013

Jan2013

1st MajorClient Acquisition

Apr2006

Rated in 5 BestStart-ups by

Baring

Apr2007

Rated among

Emerging RPO leader

July2008

July2008

Expanded Footprints in

South East Asia By Strategic

Alliance with Zapper

Signed Million

dollar HR Shared

Services contract

Mar2009

May2009

Publication of 1st Indian

Attrition Report

‘Best Companies

to Work’Survey ‘10

Jan2010

Jan2011

Acquisition of Summit

HR Frontline Business

May2011

Delivery Centersat 5 locations

in India

Jun2011

India’s Largest5 year Multi-process HRO/RPO contract

Dec2011

Expanded Footprint in

UK & USvia Strategic

Alliance with Ochre house

& Pinstripe

Jan2012

First HR Shared Services Summit with AIMA

Aug2012

Launch of first HR Command Center in APAC by Deepak Parekh, Chairman HDFC

Lumis Partners

Investment

Receives Investment fromHDFC Holdings

Nov2013

The First India Skills Report Launched


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World Class Solutions Backedby Revolutionary Technology


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Solutions Backed by Technology

Insights Business Intelligence | Reports & Charts | Dashboard | Big Data Analytics

Talent Acquisition Talent Management Talent Engagement

Business Effectiveness

Recruitment Assessment HCM Payroll Helpdesk Collaboration

Pin-code level search on Jobs & Profiles

Hired! Score for different Industries/ Functional areas

Employee Database Management

Salary Processing & Tax Computation

Reimbursements

Flexible Benefit Planning

Online Tax Returns

Support Tickets with SLA Management

Knowledge Base

Email, Web & Phone Integration

Enterprise Social Networking

Rewards and Recognition

Corporate Memory

Lifecycle Management

Time & Attendance

Performance & Succession Planning

Training

Applicant Tracking

Social Recruiting

Collaboration with Candidates and Vendors

Customer-specific AssessmentsPowered by Wheebox


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Our Products & Services


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Our Products & Services

HR Technology Payroll &Compliance RPO HR Shared Services Consulting

Recruitment

Assessment

HCM

Payroll

Collaboration

Insights

Payroll Processing

Statutory Compliance

Retrials and Benefits

Payroll Helpdesk andAnalytics

PAN India Operations

Strategy

Sourcing

Projects

Campus

Employee Referral

Vendor Management

Onboarding

HR Helpdesk /Contact Center

HRIS - WorkforceManagement

RecruitmentAdministration

Learning Management

HR Dashboard and Analytics

SeparationManagement

Vendor Management

HR Process Audit & Benchmarking

HR SharedServices Readiness

Retention Management

HR ProcessRe-engineering

HR Setup Build-Operate-Manage

Service Levels - Analytics - Governance - Technology


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Industry Verticals

Executive Summary

Manufacturing/Construction:

Pharmaceuticals/Healthcare:

BFSI:

IT/ITES:

Apollo kormangala


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Executive Summary

Telecom: Education:

Automobiles: Real Estate:

Electricals/Electronics Logistics

Marketing Media & Entertainment

Legal Consulting Aditya Birla Group Management

Knowledge Processing Outsourcing

FMCG:

Hospitality & Travel


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Our Footprint


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Our Footprint and Partners

America’s largest RPO partner in the Healthcare and technology sector

with a strong team of 300 people and over 5M Employment interactions

Americas Europe & Middle East

UK’s 2nd largest RPO with deliverables across UK, Ireland, Germany, Hungary,

Czech Republic and Belgium and 23 language support across the Europe.

APAC & Australia

With 1700 employers across 19 countries in APAC and recruitment

of 40000 people, we transacted 1.2million in payroll and

compliance.

Wheebox is the fastest growing Talent Assessment

Company helping clients globally to find the right

talent for right roles.

India


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Our Footprint

Corporate Office

Branch Office

Presence at client location


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Team


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Investors

The HR Fund The HR FUND is India’s first dedicated HR venture capital fund with the vision to transform the industry by institutionalizing HR entrepreneurship. Set up in 2011, the focus is on four key areas – HR technology solutions, staffing, training, and professional employee organizations (PEOs) within India, the Sub-continent and subsequently the Middle East.

Team: Investors

Lumis PartnersLumis is an entrepreneurial firm made up of highly accomplished professionals, who came together to deploy extensive operational and transformational experience. A significant part of the leadership team takes pride in its GE roots, and the Firm leverages best in class operational and people management skills and best practices to manage businesses with the objective to accelerate scale & margins. Lumis has investment interest in areas like Education, Human Capital Services, Supply Chain Management, Technology and Consulting.

HDFC HoldingsHousing Development Finance Corporation Limited (HDFC Ltd.) was established in 1977 with the primary objective of meeting a social need of encouraging home ownership by providing long-term finance to households. HDFC has turned the concept of housing finance for the growing middle class in India into a world-class enterprise. Since inception, HDFC has assisted more than 4.4 million customers to own a home of their own, through cumulative housing loan approvals of over Rs. 5.67 trillion and disbursements of over Rs 4.56 trillion as at March 31, 2013.

AAA Global VenturesAAA Global Ventures, LLC, a Chicago-area based venture capital firm specializing in socially responsible investments.


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Aadesh GoyalEVP & Group Head HR,Tata Communications

Team: Board Members and Advisors

Board Members

Praveen Kumar BhallaHead Human Resource,Housing Development Finance Corporation Ltd. (HDFC)

Anthony MazzaChief Operating Officer, AAA Global Ventures

Rohit BhayanaManaging Partner& Co-founder, Lumis Partners

Sandeep SinhaManaging Partner& Co-founder, Lumis Partners

Sumer Dutta Founder, Aamoksh Leisure

Pankaj BansalCo-founder& Chief Executive Officer, PeopleStrong HR Services

Advisors

Dr. Santrupt MisraDirector HR,Aditya Birla Group

S VaradarajanHead HR, Tata Teleservices

Shelly SinghCo-founder& Chief Business Officer, PeopleStrong HR Services

Pramod BhasinChair, Advisory Team


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Team: Executive Team

Pankaj Bansal - Co-founder and Chief Executive OfficerResponsible for the business growth & strategy. 15+ years experience in HR Functions in large corporates with strong HR domain and process understanding.

Shelly Singh - Co-founder and Chief Business OfficerFounder and Chief Business Officer, responsible for Process Solution development, Special Initiatives, Service Line Expansion & Delivery Excellence.

Vishal Saha - Chief Technology Officer & Chief iQFResponsible for aligning the company's technology strategy with the overall business strategy. Rich experience in developing & managing Technology Solutions.

Devashish Sharma - Chief Operations OfficerDevashish heads Operations at PeopleStrong. Previously he was Head, Operations for Just Fares India.

Kiran Kumar - Vice President Corporate Communication & International BusinessKiran is responsible to raise the visibility of PeopleStrong to external constituents.

Rajesh Batra - Financial Controller& Vice President ISGSupervises the finance unit at PeopleStrong and keeps finance controls and compliances in line with the organizational strategy.

Anubhab Goel - Vice President SalesAnubhab heads Sales function at PeopleStrong and is directly responsible for company’s revenue. He has played a key role in the startup and growth story of the company

Prakash Rao - Associate Vice President & Lead Multi- process HR OutsourcingPrakash is responsible for Shared Services vertical at PeopleStrong (HR Shared Services & Recruitment Shared Services).


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Strong Brand


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Strong Brand

Thought Leadership• PeopleStrong has been rated among Emerging RPO Leaders by industry magazine HRO Today: The only one chosen from India

• Areas where HR spends time and areas where they ‘like’ to spend time.

• Key factors driving the growth of the HR services industry

• PeopleStrong HRO Handbook, Insights, Trends & Perspectives

Roundtables & Events• Industry’s best HR knowledge sharing platforms - Round Tables, Conclaves .

• Exclusive group of CXOs roundtable ‘HR Transformation - What’s Inside’

• Partner with PeopleMatters for TA Leadership League Series.

• Conduct various knowledge sharing programs across the industries to bring ‘Thought Leadership’

Industry Reports• The First India Skills Report in Association with Wheebox and India Partner CII

• PeopleStrong ‘Best Companies to Work’ in Association with Business Today

• ‘India Attrition Study’ : nation-wide study aiming to enable organizations to better manage their employee by developing

predictive retention practices, employee experience scores, industry wise benchmarking and employer branding through

employee affiliation

Awards• “Best Recruitment and Staffing Organization of the Year” by RASBIC Awards 2011-2012

• “Recruitment and Staffing Industry Leader of the Year” by World HRD Conference 2011-2012

• “Awarded Asia Pacific Customer Relationship” by HROA 2012-2013


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Physical Infrastructure


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Physical Infrastructure

PeopleStrong is located at a prominent location in Delhi-NCR (Gurgaon) with a capacity of 500 seats.We have offices in Delhi (CP), Mumbai, Hyderabad, and Bangalore as well.

• Total seating capacity of 500 seats

• Dedicated training infrastructure

• Restricted areas for Financial processes

• Highly structured LAN cabling with Dlink Cat6e cables

• Tier 4 data centers

• 99.9% uptime commitment

• Inbound Call Center setup with IVR, ACD, CTI Agents, Email Integration, Reporting, Voice Logging,

Wallboards, Real time reporting and Historical reporting, Report Schedule


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Advantage


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Advantage

Cost Reliability Quality

• Economies of Scale

• Best in class Technology

• IT Infra & Contact Center

(Saving CapEx)

• Savings on Hidden Costs

• Transaction based pricing (Fixed

to Variable Cost)

• Industry Best Practices

• 100% SLA Adherence

• Better efficiency

• Productivity Improvement

• Flexi Staffing

• Attrition Management

• Industry best Professionals

• HR Industry Experts

• Best In class HR Processes

• Strong Governance Charter

• Centralized Data Access

• Improved Prediction based on Insights

• Contextual & Correlation Analysis


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Success Stories


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Success Stories - Shared Service

Company OverviewFinancial Services company with presence in multiple sectors like Life Insurance, Asset Management and Distribution

Systems Used• HRIS (SAS Based Application)• Case Management Tool• Contact Center

Size and Scope of DealMulti-Billion Dollar Company. Spread across 1200 locations in India.

Administrative SupportTransaction Management and Administration On-Boarding I Attendance ManagementCompensation I T & D I Relocation I Full and Final I HRMS I HR Helpdesk/ Contact Center Survey Administration I HR Dashboard and Analytics

Business Solution Offered By PeopleStrong through its Shared Services Vertical

• Designed framework of Financial analysis pertaining to labor/non-labor costs for direct dollar savings

• Dedicated employee service and transaction centre.• Streamlined process with high level of dynamic orientation, facilitating

smooth change management.• Integrated cock-pit view of all HR Transactions

• Consolidate and standardize its HR process.

• Improve process efficiency.• Reduce cost of HR

administration

Business Needs

• Detailed as-is Understanding and recommendations phase using the best ‘Industry Practices’ suiting client’s needs

• Pre-Implementation activities including ensuring ‘Technology Readiness’ for the new service platform

• Global Rollout and ongoing engagement

Business Benefits


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Success Stories - RSSC

Company OverviewOne of India’s leading insurance companies. It has been estimated that customer growth is better than any private insurance company in India.

Systems Used• Applicant Tracking System

Size and Scope of DealOne of India’s fastest growing Insurance companies with an employee strength of over 5000.

Administrative SupportManagement of the entire recruitment processRecruitment Contracts for permanent hiringVendor Management I Optimization of sourcing mix SLA Driven

• Standardize multiple processes being followed at each branch at Recruitment stage.

• Centralize and harmonize processes and policies

• Optimize various channels & provide the feedback process to a long time thus impacting the candidate experience.

Business Solution

PeopleStrong conducted a detailed As-Is study of the HR process & policies in the following manner-• Data was collated for 18 policies and 6 HR processes• Interviews were conducted with the Recruitment Stake holders across all the

Branches• Feedback from Local & Regional HRs were taken to understand their strategic

challenges and operational experiences• Regular internal reviews took place to ensure smooth flow of work• A core team was created to ensure project governance in place

With the outcomes of this As Is study, PeopleStrong also clubbed the Industry Best Practices as an input to the To-Be processes and policies. The salient points for to be phase were following –• Clear TATs for feedback at each interview stage was established • Vendors were categorizes according to performance to maximize their

performance• Efficiency matrix were defined including tracking mechanisms to standardize

Recruitment process

• Run rate of over 400 joining in a month

• 400 Active vendors managed through RSSC Engine

• Cycle time of 12 days achieved.

• Ensure ‘Good Candidate experience’ across all branches

Business Needs Business Benefits


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Success Stories - Recruitment

Company OverviewA major Indian Multinational Engineering and Construction Conglomerate and a global pioneer in providing Engineering Services for Oil & Gas Industry.

Systems Used• Applicant Tracking System

Size and Scope of Deal1000 Employees

Administrative SupportRecruitment AdministrationRecruitment Contracts for permanent hiringMI & Analytics I Data Input I SLA Driven

Recruitment for turnkey project based in Chennai.• Positions involved were

across niche engineering positions including Piping, Structural's, Process, Instrumentation etc.

• Positions needs to filled with in the very tight timelines.

PeopleStrong through its Recruitment service offering –• Compensation benchmarking with competitors was done for the new entity• SLAs were signed to ensure timeliness of the turnkey project with full guarantee

from PeopleStrong• More than 100 key positions were closed in 4 months as desired for efficient

project schedule• As a pure RPO, client’s involvement was only in JD creation and interviewing

with offer/appointment letters also done by PeopleStrong

• Project started on schedule• Clients’ cost expectations

were matched completely• Best-in-class employees

from outside India markets were recruited successfully.

Business Needs Business Solution Business Benefits


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Success Stories - HR Helpdesk

Company OverviewA Fortune 500 MNC , world's leading mobile phone supplier and a leading supplier of mobile and fixed telecom networks including related customer services.

Systems Used• OTRS• Aspect• Contact Center

Size and Scope of DealCompany with over 5000 employees and a turnover of over 5000+ Crores

Administrative SupportSLA and TATs driven I Build / improvise current processes I SLA and TATs drivenMI & Analytics I Managing transactions related to New Hire, transfer etc.

• Improve Employee QRI(Query Resolution System) in time

• Create a high level of satisfaction amongst employee

Post conducting a “As-is” understanding of the existing process, the process design team at PeopleStrongre-engineered the helpdesk process.• Centralized the query inflow – Routing queries from multiple locations to a

common point and then allocating them to specific process owners and third party vendors

• Incorporated Industry best practice for process designing.• Identified communication modes and defined SLA and reverse SLA with SPOCS,

to ensure timely resolution.

• Project started on schedule• Clients’ cost expectations

were matched completely• Best-in-class employees

from outside India markets were recruited successfully.



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Success Stories - Payroll & Statutory Compliance

Company OverviewThe Company is one of India's foremost private sector companies and has been rated among the World's Best Big Companies, Asia's 'Fab 50' and the World's Most Reputable Companies by Forbes magazine, among India's Most Respected Companies by Business World and among India's Most Valuable Companies by Business Today

Systems Used• WebPay

Size and Scope of DealCompany with over 7000 employees and with a market capitalization of nearly US $ 19 billion* and a turnover of over US $ 5.1 Billion

Administrative SupportPayroll ProcessingStatutory Compliance Administration Retrials and Benefits Administration Payroll Helpdesk & Analytics

• Required smooth payroll processing with an accuracy of 99% along with the all Employee and Employer related Statutory compliance.

• Need the correct calculation of statutory dues with timely filing into the respective govt. authorities.

PeopleStrong payroll management offered:• Streamlining the payroll input process.• Complete automation of Payroll Output.• Online computation of Statutory Dues.• Assist with multiple management reports in record time.

• Timely closure of payroll processing with an accuracy level of 99.9%

• 100% on-time Statutory compliance computation & deposits

• Single window Approach for all Employee related Cash Transactions

• Integration of voice web and email based process achieving 95%+ CSAT Scores



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Success Stories - Recruitment

Company OverviewClient is a global leader in business process outsourcing (BPO) and technology management with over 49,000 employees located across the globe & 30,000 within India. The Company manages over 3,000 processes for more than 400 clients world wide.

Systems Used• Applicant Tracking System• Applicant Assessment System• E-Parichay (Internal referral

portsl for employees)

Size and Scope of Deal30,000 Employees

Administrative SupportRecruitment AdministrationRecruitment Contracts for permanent hiringSource Management (internal & External)BI & Analytics I SLA Driven Process

RPO model for front level hiring• The business objective is

to ensure and maintain 95%fill of the budgeted manpower, in both expansion and replacement mode.

• Revamping the internal referral program - Parichay.

PeopleStrong through its Recruitment service offering –• Designed process maps for the recruitment process through the SIPOC

methodology.• Formulated SLA and reduced TAT from 3 days to 6 hours with 95%

responsibility in recruitment process.• Built common database consisting 90,000 resources specifically for ITES

through referrals.• Launched 2 front line job stores in Delhi and HYD for ensuring easy candidate

access.• Scaled from 5% to 50% in 3 years for overall frontline hiring.• No of hiring increased from 20 Joining per month to 300+ joining.

• Referral budget for the year 2009 was 30 Lacs (INR) which is now ZERO.

• Converted Parichay into one of the most efficient channels.

• Moved the fixed cost to a variable cost for every joining.

• Reduced process management team by 40%, hence reduction in cost.

• 10000+ users in e-Parichay and still growing.


peoplestrong corporate

Recruiting & HR

peoplestrong hr services

hr transformation

hr shared services summit

hr command center

employee services

breed hr business solutions

payroll compliance management

technology company