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People-Centric
Leadership 101
What is
People-Centric Leadership?
A culture where every day, everyone goes home fulfilled by pursuing excellence, and where everybody flourishes.
AME PCL
FRAMWORK
LEADER BEHAVIORS:
Self-Reflection
Building Relationships
Communication/Listening
Celebration & Recognition
Goal Setting
Feedback
Alignment
BASIC THINKING & MINDSET:
Value, Respect and Care for Team Members
CAPABILITY
DEVELOPMENTPROCESS
IMPROVEMENT
FLOURISHING
People, Business, Community
What does
greatleadership look like?
1. SELF-REFLECTION
What do you see when you
look in the mirror?
What’s your
CurrentState?
FUTURE
2. BUILDING RELATIONSHIPS
TRUST BATTERY
Why did you place some people's trust battery lower than others?
Are there relationships where you perceive that your mutual trust batteries are at different levels of charge?
What actions can you apply to improve on a low trust battery?
As a leader or a colleague, what can you do to help your colleagues to succeed in charging their trust batteries?
3. COMMUNICATION/LISTENING
What gets in the way?
4. CELEBRATION & RECOGNITION
Why celebrateand recognize?
Tactical Rewards Program
Administered by HR
Delivered by leadership
People want to contribute and be appreciated not be controlled and rewarded.
Modelled by the leader
Woven into the culture
Delivered by everyone
Shifting mindsets
CAPABILITY DEVELOPMENT
Coaching is an art, and it is far easier said than
done. It takes courage to ask a question (That will get people to think) rather than offer up
advice, provide an answer or unleash a solution.
Giving another person the
opportunity to find their own way,
make their own mistakes and create
their own wisdom is both brave and
vulnerable.
It can also mean unlearning our “fix it”
habits. – Brené Brown
20LEAN TOOLBOX
GOAL-SETTING, FEEDBACK & ALIGNMENT
IndividualPerformance
StrategicGoals
TeamObjectives
Key Results
