penetrating the market with long range golf clubs
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What is marketing?
Marketing is themanagement process
through which goods andservices move formconcept to the customer,as well as it is based onthinking about businessin terms of customer
needs and theirsatisfaction ,Companiesestablish their marketingplan for a long term or ashort term.
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What is marketed?? Goods: cars
Services: hotels
Events: trade shows Experiences
Persons: celebrities
Places: cities
Properties: real state agents/investment companies andbanks
organization
Information: schools universities magazines
ideas
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Where dose marketing occur?
Marketplace: physical stores,
departments. Market space: digital
online.
Meta market:
both physical anddigital.
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How can you market ??Through advertisementon:
1-radio2-TV3-social media (facebook,twitter, create a blog)4-banners on other
websites5-telemarketing
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What motivates a consumer to take
action??
Note: marketing is managing of profitablerelationships and satisfying their needs.
Amarketers must differentiate between needswants and demand:
1-need: state of felt deprivation for basic itemssuch as food and clothing and complex needs
such as for belonging.i.e. I am thirsty
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Continued..
2-wants: form that a human need takes as shaped
by culture and individual personalityi.e. I want a coca-cola
3- demands: human wants backed by buyingpower
i.e. I have money to buy a coca-cola
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short term vs. long term marketing:
Short term marketing:
1-Short-term marketing efforts tend to causesudden sales spikes which rarely last.
2-These sharp sales increases are usually theresult of a targeted marketing campaign or time
limited offer.3-It must be for less than 5 years.
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Continued..
Long term marketing:
1-long term of an organization intend to beachieved over a period of 5 years or more also
2- it usually include specific improvement in theorganization competitive position ,technology
leadership profitability return on investmentemployee relations productivity and corporateimage.
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The marketing process:
Analyzing marketing opportunities
Selecting target markets Developing the marketing mix
Managing the marketing effort
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What is market analysis:
The goal of a market analysis is to determine
the attractiveness of a market and to understandits evolving opportunities and threats as theyrelate to the strengths and weaknesses of thefirm.
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David A. Aaker outlined the following
dimensions of a market analysis:
Market size (current and future)
Market growth rate
Market profitability
Industry cost structure
Distribution channels
Market trends Key success factors
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Target market
Target Marketing involves breaking a marketinto segments and then concentrating yourmarketing efforts on one or a few key segments.
target marketing can be the key to a smallbusinesss success. The beauty of target marketing is that it makes
the promotion, pricing and distribution of yourproducts and/or services easier and more cost-effective. Target marketing provides a focus toall of your marketing activities.
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Positioning (marketing)
In marketing, positioning has come to mean the process by whichmarketers try to create an image or identity in the minds of their
target market for its product, brand, or organization. Re-positioning involves changing the identity of a product,
relative to the identity of competing products, in the collectiveminds of the target market.
De-positioning involves attempting to change the identity of
competing products, relative to the identity of your own product, inthe collective minds of the target market.
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Product positioning processGenerally, the product positioning processinvolves:
D
efining the market in which the product orbrand will compete (who the relevant buyersare)
Identifying the attributes (also called
dimensions) that define the product 'space' Collecting information from a sample of
customers about their perceptions of eachproduct on the relevant attributes
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Continued..
Determine each product's share of mind.
share of mind :is the amount of attention that is required bysomething and the time that is actually spent thinking about the
something. Determine each product's current location in the product space
Determine the target market's ideal vector and determine theposition of your product in the relation to the ideal vector
Examine the fit between:
The position of your product The position of the ideal vector
position
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What is Market segmentation
Market segmentation is the identification of
portions of the market that are different fromone another. Segmentation allows the firm tobetter satisfy the needs of its potentialcustomers.
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The need for marketsegmentation: The marketing concept calls for understanding
customers and satisfying their needs better thanthe competition. But different customers havedifferent needs, and it rarely is possible to satisfyall customers by treating them alike.
Target marketing on the other hand recognizes
the diversity of customers and does not try toplease all of them with the same offering. Thefirst step in target marketing is to identifydifferent market segments and their needs.
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Continued.. Mass marketing refers to treatment of the market as a homogenous
group and offering the same marketing mix to all customers. Massmarketing allows economies of scale to be realized through mass
production, mass distribution, and mass communication.Thedrawback of mass marketing is that customer needs and preferencesdiffer and the same offering is unlikely to be viewed as optimal by allcustomers.
If firms ignored the differing customer needs, another firm likelywould enter the market with a product that serves a specific group,
and the incumbent firms would lose those customers.
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Requirements of Market Segments In addition to having different needs, for segments to
be practical they should be evaluated against thefollowing criteria:
Identifiable: the differentiating attributes of thesegments must be measurable so that they can beidentified.
Accessible: the segments must be reachable through
communication and distribution channels.
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Continued..
Substantial: the segments should be sufficiently large to justify theresources required to target them.
Unique needs: to justify separate offerings, the segments mustrespond differently to the different marketing mixes.
Durable: the segments should be relatively stable to minimize thecost of frequent changes.
note: a good market segmentation will result in segment membersthat are internally homogenous and externally heterogeneous; that
is, as similar as possible within the segment, and as different aspossible between segments.
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Bases for Segmentation in ConsumerMarkets
Consumer markets can be segmented on the
following customer characteristics. Geographic
Demographic
Psychographic
Behavioralistic
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Geographic SegmentationThe following are some examples of geographic variablesoften used in segmentation.
Region: by continent, country, state, or even
neighborhood Size of metropolitan area: segmented according to size of
population
Population density: often classified as urban, suburban,or rural
Climate: according to weather patterns common tocertain geographic regions
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Demographic SegmentationSome demographic segmentation variables include:
Age
Gender
Family size
Family lifecycle
Generation: baby-boomers, Generation X, etc.
Income
Occupation
Education
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Continued..
Ethnicity
Nationality
Religion
Social class
Many of these variables have standard categories fortheir values. For example, family lifecycle often is
expressed as bachelor, married with no children(DINKS: Double Income, No Kids), full-nest, empty-nest, or solitary survivor. Some of these categories haveseveral stages, for example, full-nest I, II, or IIIdepending on the age of the children.
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Psychographic Segmentation Psychographic segmentation groups customersaccording to their lifestyle. Activities, interests, andopinions (AIO) surveys are one tool for measuringlifestyle. Some psychographic variables include:
Activities
Interests
Opinions
Attitudes
Values
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Behavioralistic SegmentationBehavioral segmentation is based on actual customer
behavior toward products. Some behavioralisticvariables include:
Benefits sought
Usage rate
Brand loyalty
User status: potential, first-time, regular, etc.
Readiness to buy
Occasions: holidays and events that stimulate purchasesBehavioral segmentation has the advantage of using
variables that are closely related to the product itself. Itis a fairly direct starting point for market segmentation.
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Bases for Segmentation in IndustrialMarkets In contrast to consumers, industrial customers tend to be fewer in
number and purchase larger quantities. They evaluate offerings inmore detail, and the decision process usually involves more than
one person. These characteristics apply to organizations such asmanufacturers and service providers, as well as resellers,governments, and institutions.
Many of the consumer market segmentation variables can beapplied to industrial markets. Industrial markets might besegmented on characteristics such as:
1-Location
2-Company type
3-Behavioral characteristics
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Location In industrial markets, customer location may be
important in some cases. Shipping costs may be apurchase factor for vendor selection for products having
a high bulk to value ratio, so distance from the vendormay be critical. In some industries firms tend to clustertogether geographically and therefore may have similarneeds within a region.
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Company
Type
Business customers can be classified accordingto type as follows:
Company size
Industry
Decision making unit
Purchase Criteria
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Behavioral CharacteristicsIn industrial markets, patterns of purchase
behavior can be a basis for segmentation. Suchbehavioral characteristics may include:
Usage rate
Buying status: potential, first-time, regular, etc.
Purchase procedure: sealed bids, negotiations,
etc.
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The Marketing Mix
(The 4 P's of Marketing)
Marketing decisions generally fall into thefollowing four controllable categories:
Product
Price
Place (distribution)
Promotion
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The marketing mixThese four P's are theparameters that themarketing manager can
control, subject to the internaland external constraints ofthe marketing environment.The goal is to make decisionsthat center the four P's on the
customers in the targetmarket in order to createperceived value and generatea positive response.
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The four Ps vs. Cs
*product
price
place
promotion
Customer solution
Customer cost
convenience
communication
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Product Decisions The term "product" refers to tangible, physical productsas well as services. Here are some examples of theproduct decisions to be made:
Brand name
Styling and design
Quality and variety
Safety
Packaging
Repairs and Support
Warranty
Accessories and services
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Price Decisions Some examples of pricing decisions to be made include:
Pricing strategy (skim, penetration, etc.)
Income(gross, disposal)
Value based pricing and ,loss leader, by product pricing,cost plan.
Cash and early payment discounts
Seasonal pricing
Bundling
Going rate(gold)
complementary
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Distribution (Place) Decisions Distribution is about getting the products to the
customer. Some examples of distribution decisionsinclude:
Distribution channels Market coverage (inclusive, selective, or exclusive
distribution)
1-inclusive distribution: convenience good (yogurt)
2-selective distribution: shopping goods(clothes)3-exlusive distribution: specialty goods(lexus)
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Promotion Decisions In the context of the marketing mix, promotion
represents the various aspects of marketingcommunication, that is, the communication of
information about the product with the goal ofgenerating a positive customer response. Marketingcommunication decisions include:
sponsoring
Advertising
Branding(national brand, generic brand, private labelbrand)
Sales promotions
Public relations & publicity
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Managing marketing effort
The company wants to design and put intoaction the marketing mix that will best achieveits objectives in target markets. This involvesfour marketing management functions. The fourfunctions are: analysis, planning,
implementation, and control
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Product life cycle
like human beings, products also have an arc. From birthto death, human beings pass through various stages e.g.
birth, growth, maturity, decline and death. Asimilar life-
cycle is seen in the case of products, The product lifecycle goes through multiple phases, involves manyprofessional disciplines, and requires many skills, toolsand processes. Product life cycle (PLC) has to do with thelife of a product in the market with respect to
business/commercial costs and sales measures.
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To say that a product has a life cycle is
to assert three things:
1-Products have a limited life.
2-P
roduct sales pass through distinct stages, eachposing different challenges, opportunities, andproblems to the seller,
3-Products require different marketing, financing,
manufacturing, purchasing, and human resourcestrategies in each life cycle stage.
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Product life cycle
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1. Market introduction stage1-costs are very high
2-slow sales volumes to start
3-little or no competition4-demand has to be created
5-customers have to be prompted to try theproduct
6-makes no money at this stage
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2.G
rowth
stage1-costs reduced due to economies of scale2-sales volume increases significantly
3-profitability begins to rise
4-public awareness increases5-competition begins to increase with a few new
players in establishing market
6-increased competition leads to price decreases
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3. Maturity stage1-costs are lowered as a result of production volumes
increasing and experience curve effects
2-sales volume peaks and market saturation is reached
3-increase in competitors entering the market4-prices tend to drop due to the proliferation of competing
products
5-brand differentiation and feature diversification isemphasized to maintain or increase market share
6-Industrial profits go down
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4. Saturation and decline stage1-costs become counter-optimal
2-sales volume decline
3-prices, profitability diminish4-profit becomes more a challenge of
production/distribution efficiency thanincreased sales
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Assigning growth opportunities:
Market penetration strategy:
1-encourage current customers to buy more.
2-attract competitors customers
3-attract non-users
Market development strategy:
1-expand to new markets2-have additional distribution channels
3-sell in new locations
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Product development strategy:By adding new features
Diversification strategy: to produce productswith new unique features.
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The marketing environment
Factors and forces outside of marketing's directcontrol.
Affect management ability to develop andmaintain
Successful transactions with target customers
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microenvironment
Forces close to the company
That affect its ability to serve customers
1- the company
2-suppliers
3-marketing intermediaries
4-cusomter
5-competitors6-publics
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Macroenvironmnet
Larger, societal forces that affect theorganizations microenvironment
1-demografic forces
2-econimic forces
3-natural forces
4-technological forces5-political forces
6-cultural forces
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