pearls technologies

Confidential | Copyright © Pearls Technologies

“ One Stop To Enhance Your IT Skills”

Pearls An Introduction 1

Our Understanding of IT Solutions 2

SAP & ORACLE Services 3

Our Core Executions 4

Implementation

Training & Consulting

IT Support

5 Project Organization and Staffing

6 Value Proposition


Agenda

Pearls - An Introduction

GOAL

MISSION

Core Strength & Competencies

Our Mission is to help Companies excel in their Business by providing Accelerated Sap & Oracle Implementation Services and Support Services enabling them to Improve Operational Efficiency

To be top class and leading consulting company in providing companies the right kind of Services

Become a Focused Partner

Develop and Market World Class Training Services

Provide Expert Advice

Provide Qualified Oracle IT personnel

Qualified Sap & Oracle ERP Consultants

Thorough exposure to Quality processes

Low overhead cost

Innovative software skill sets

Ability to deliver end to end Oracle ERP Services

Best HR policies to retain skill sets



Pearls Technologies is one of the fast growing IT solutions and

services provider with office in India, delivering best-in-class

services to help clients reduce costs, enhance organizational

flexibility, and improve business and IT performance. We have

proven capabilities across various industry verticals.

Pearls Technologies a team comprises of ace professionals, each

with years of managerial experience, rich industry knowledge and

multidimensional skills. They form a formidable think tank with

their industry knowledge, understanding of client requirements,

processes and key client backgrounds. and recognized as a leader

in training of SAP to empower IT Professionals.

The computer institute is fortunate enough to have been

associated with expert and experienced faculty in the fields of

Software with well-built infrastructure and 24/7 Lab assistance. We

are offering class room or online training on SAP , Oracle ,

Microsoft Technology

Company Profile


IT Managers, Human Resources professionals, and

training professionals in organizations need a

partner.

who can help them address their needs in a

challenging economy. Shrinking budgets and

increased expectations require organizations to

find a training partner with stability, flexibility,

and experience managing the needs of your

organization so you can focus on the core needs

of your business.

Pearls Technologies has been the trusted training

provider for organizations large and small.

Training


We provide business with payroll , bookkeeping ,

training and consulting services. We also offers IT

solutions and support to corporate sector.

Pearls experts works with small business to medium

and large scale enterprises. We are specialize in

administration and financial areas.

We understand the financials of our client play a key

role in the success of their business , be it stability

or growth.

Consulting


Pearls Technologies provides reliable services and cost

effective IT solutions for the changing needs of today’s

businesses and not-for-profit organizations.

We attribute the success of our business to three key

reasons:

Dedicated service

Our 100% client retention rate is proof of the excellent

level of

service we give all our clients.

It is all about trust

Our clients see us as an extension of their staff and an

integral part of their business.

Knowledge

With our knowledge and expertise clients can make

properly informed decisions about the best technology

to suit their needs.

Services

SLA based 24 X 7 X 365 Application Support

Preventive / Proactive Maintenance

Software Change Management

Patch Management and Performance Tuning

Shared Support- Managed Services

Full Life- Cycle Implementation

Global Implementation & Rollouts

Change Management

Product Customization/Localization

Upgrade to latest release

Cross ERP migration

Legacy to ERP Migration

OS & Database Migration

Enhancement

Testing Program Deployments

Functional, Regression, Performance

Rollout Testing - Unit / CRP /

UA Testing

Pre- built test Scripts

New Module Development

Ongoing Enhancement Maintenance

Localizations

Server administration

Data Archival

Development &

Testing/

Integration


Upgrade/

Migration

Application Support &

Maintenance

Implementation/

Rollout

Oracle ERP Portfolio

Study the existing

Define roles and responsibility

Define workflow -

Call receipt, handling and closure

Establish Service

Level Agreement’s

customization & interfaces

Call Analysis

Study Job Schedules

Interact with SME’s

Study key

documentation

Support)

Knowledge Transition from onsite team to

offshore

Reverse Transition

to Offshore team to bring Offshore team up to speed to handle Level 2 & Level 3 calls

N

Client Help Desk Problem Tracking Critical Rerun / Restart

Y Productionize

Get Problem Definition

Acknowledge Call

Page Onsite

Diagnose Problem

Provide Fix / Workaround

Instruction for Return/Restart

Release

Simulate Problem

Analyze Identity Cause

Verify Test Repair Program

Planning Phase

Knowledge Acquisition Phase

Guided Support Phase & Offshore Transition Phase

Maintain & Support the system with the help

of existing project team (Also called Shadow


Pearls Support

Steering Committee

• Client Executive Sponsor + Key decision makers

• Project Management Team

Principal Consultant Client Executive Sponsor

Senior Consultant Client Project

Coordinator

Migration Team

Consultant (On need basis)

Client Business Team

Client Technology Team


Project Organization

Pearls Project Team

Oracle Functional Consultant (On-site / Offshore)

Oracle Applications DBA (Onsite /Offshore)

Oracle Technical Consultant (Onsite / Off- Shore)

Backup and recovery consultant

Principal Consultant (On-Site / Offshore)

Oracle Domain Experts

Project Advisor

SUPPORT TEAM

ADVISORY

DELIVERY MANAGEMENT


Staffing

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