peak performance - dr. zimmerman

Dr. Alan R. ZimmermanCSP, CPAE Speaker Hall of Fame

PEAKPerformance

PEAKPerformanceAl l t h e t i m e . . . n o m a t t e r w h a t !


When was the last time you saw . . .NEGATIVITY . . . A work place infested with moaning, groaning, and

complaining?

LACK OF BALANCE . . . People finding it more and more difficult to

juggle the demands of work and family?

DEMOTIVATION . . . People waiting for someone else to take the

initiative?

MISTRUST . . . People feeling they could do a hundred things right

and not hear a thing about it?

UNRESOLVED CONFLICT . . . People talking to everyone but the person

with whom they have the problem?

WEAK TEAM ORIENTATION . . . People saying “That’s not my job”?

UNUSED POTENTIAL . . . People pursuing adequacy rather than

excellence?

RESISTANCE TO CHANGE . . . People stuck on the way they’ve always

done it?

CUSTOMER WEARINESS . . . People getting tired of increasing

customer expectations?

Our research

says there are 9

things that

prevent people and

organizations

from being peak

performers. If any

one of these 9

things is present

in your people or

organization, it’s

costing you time,

money, and

energy.

Is yourorganizationgoing throughDeath Valley . . .

What your organization gets . . .from a Zimmerman program

If you’ve seen any of the 9 blocks to peak performance, you can’t affordto waste your organization’s money or your colleagues’ time on amediocre program. You must know in advance that it will be a grandsuccess.

Not a problem! You’ll find that Dr. Zimmerman’s programs are one of thebest investments you can make — because you’ll get three tangible resultsfrom his programs. You’llget: 1) a more positivework environment, 2) moreproductive workrelationships, and 3) moreprofitable businessapproaches.

Maybe you’re looking fora keynote, half, or full-dayprogram for a particularevent. Or maybe you needa series of programs tobring about significantchange. Dr. Zimmermanworks in both arenas.

Take a look at the programslisted here to see what grabsyour attention. Then go tothe Program Guide at theback of this brochure to get adetailed description ofeach program.

MISSIONTo create morepositive workenvironments,where people getalong, and get onwith thebusiness.

MORE POSITIVE WORK ENVIRONMENTS■ Staying Up In A Down World: 8 Keys To A Positive

Work Environment

■ Take This Job and Love It! A Program ForManaging Stress, Preventing Burnout, andBalancing Life

■ Taking Charge: Motivating Yourself To AchieveMore Than Ever

MORE PRODUCTIVE WORK RELATIONSHIPS■ The Working Relationship: Rapport, Respect, and

Recognition

■ Cooperation and Conflict: Working TogetherInstead of Coming Apart

■ Teams That Win: Tips and Tactics For ScoringMajor Victories

MORE PROFITABLE BUSINESS APPROACHES■ Peak Performance: Motivating The Best In Others

■ Mastering Change: Leaving Your Comfort Zone,Taking Risks, and Getting Results

■ Creating Moments of Magic: Moving FromCustomer Service To Customer Enthusiasm

. . . or living on MountEverest?

SKILLS AND STRATEGIES

■ These days, audiences just want to know what works. They don’t caremuch about theory, so Dr. Zimmerman focuses on the key skills thatlead to success.

■ Dr. Zimmerman’s programs are filled with hard-hitting information,but he turns that information into practical, down-to-earth tips andtactics your audience will use.

■ Dr. Zimmerman will make your people laugh, but more importantly, hewill challenge them to act on the skills and strategies he presents.

ACTIVITY AND INVOLVEMENT

■ The most common feedback Dr. Zimmerman gets from meetingplanners is they’ve “never seen their people get more involved.”

■ Dr. Zimmerman is a master at involving the audience in low-riskexercises that drive home the points he is making.

■ So expect people to get off their seats, on their feet and interact withone another. Your people will getmentally, emotionally, and physicallyinvolved in the learning process.

STORIES AND HUMOR

■ Dr. Zimmerman is a polishedstoryteller who uses lots of real-lifeillustrations to make the seeminglycomplex easy to understand.

■ To make sure he’s not just another“talking head,” Dr. Zimmerman sharessome of his own experiences,connecting with the audiencemembers in a very personal way.

Thank you. Your presentations

couldn’t have been better. Our team

is still raving. 95% of the evaluations

rated your programs as “Excellent,”

which was the highest rating on our

forms. What can I say? I’ve heard

you speak several times before, and

every time you’ve been a hit.

MAX G. ROTH

GROUP VICE PRESIDENT

AMERICAN EXPRESS FINANCIAL ADVISORS

Your people will get what ittakes to reach the peak.

■ All of Dr. Zimmerman’sprograms have astrong element of fun.He knows that whenpeople are laughing,they’ll remember whatthey’re learning.

ENERGY AND ENTHUSIASM

■ When participants are asked what they like about Dr. Zimmerman orhis programs, they’ll always mention his contagious energy. Yourcolleagues will get excited and stay excited.

■ Dr. Zimmerman is a people person. He will mingle with your audiencebefore the program starts, during each break, and after the program isover. That way your people get to ask the questions they want.

■ Dr. Zimmerman is a man of conviction, and he speaks with passion.Your people can’t help but listen and learn.

We have heard numerous

speakers through the years

and you are, by far, one of

the best. Your customized

presentation stirred

emotions, invoked laughter

and energized the audience

- a definite success in our

opinion. Thank you for

making us look so good!

SPENCER GRAHAM

PROGRAM MANAGER

BOEING

What Zimmerman brings toyour program . . .

SOLID CONTENT – grounded inresearch

■ Bachelor’s degree from U of WI inSpeech Communication and Poli-tical Science

■ Master’s and Doctoral degrees fromU of MN in Interpersonal Com-munication and Psychology

■ Graduated with Summa Cum Laudehonors each time

TEACHING SKILLS – proven to work

■ 15 years of experience as auniversity professor

■ Named “Outstanding FacultyMember” by 2 different universities

ENTREPENEURIAL SUCCESS – learnedin the trenches

■ Started selling door-to-door insecond grade and eventually owneda small international importbusiness by age 14

■ Worked in retail sales, radiobroadcasting, prison therapy, andrecreation management

■ Founded Zimmerman Communi-Care Network, Inc. in 1985, aspeaking, training, and consultingcompany with offices in two states

LEADERSHIP ABILITY – gained throughexperience

■ One of the few people named“Distinguished Faculty Member” byInstitute For Management Studiesyear after year

■ Works full-time as a speaker, trainer,consultant — giving keynoteaddresses, leading seminars,facilitating retreats, and designinglong-term training programs thatchange an organization’s cultureand communication

SPEAKING EXCELLENCE – recognizedby others

■ Spoken to more than a millionpeople in 48 states and 22 countries

■ As a CSP (Certified Speaking Pro-fessional), ranked among the top 5%of the 4000 members of theNational Speakers Association

■ One of the most sought-afterspeakers today, maintaining a 92%repeat and referral business

■ One of the few people inducted intothe Speaker Hall of Fame —including Ronald Reagan, CollinPowell, and Zig Ziglar

GENUINE OPENNESS – refined by life

■ Guided by his personal priorities offaith, family, and fun

■ Shares lessons he’s learned fromincredible successes and hugefailures that ground his programs inreality

■ Re-energizes his batteries withhiking, biking, refinishing antiquefurniture, and internationaladventures as diverse as tribal treksin Southeast Asia and hunting inthe Arctic

I can honestly say that I do

not recall previous training

sessions in which we have

had such consistent high

praise. It is really

interesting to hear

conversations weeks later

that refer to examples from

your presentation. You have

delivered what you

promised, and for that I

again say, Thank You.

JERRY MAIN

MANAGER OF SPECIALTY TRAINING

ABBOTT LABORATORIES, INC.

Partial listing of satisfied clientsBUSINESS (Consumer products, professionalservices, agri-business, transportation,etc.)

ABC Bus CompaniesAnheuser BuschBass - U.K.Butler MachineryCarlson CompaniesCenex/Land O’LakesCoca ColaDayton Hudson Target DHL AirwaysERA RealtyErnst & YoungExpress Personnel Frito-LayHarvest States CoopHoliday Inns - EuropeIBMImation3MJ & J IndustriesLund’s FoodsMaytagNabiscoRalston PurinaRed Wing ShoeSara Lee - EuropeSouthern States CoopThai Airways - ThailandUniversal Computer SystemsVolkswagen

Plus dozens of other businesses

BUSINESS (Construction, manufacturing,utilities, etc.)

Aggregate Industries Allegheny Ludlum SteelBell AtlanticBoeingEKA ChemicalsHills MaterialsJohn DeereKnutson Construction Kraus AndersonLakehead PipelineMarket&Johnson ConstructionMaster BuildersMDU Resources GroupMinnesota PowerPeco EnergySioux Falls ConstructionSouthwestern BellTrumball CorporationUS Steel Vogel Brothers Building

Plus dozens of other business andindustry groups

FINANCIAL SERVICESAetnaAllmerica FinancialAllstateAm Express Fin AdvCoBankCountry Company InsEvergreen FederalFarm Bureau InsuranceLIMRAMerrill LynchMN Bankers AssnMN Treasury Mgmt

ND Bankers AssociationPrincipal Financial GroupPrudentialRural Community InsuranceReliastar Wells Fargo BanksWI Bankers AssociationWI Physicians Service InsPlus numerous banks, insurance/investment organizations, andprofessional associations

HEALTH CAREAbbott LaboratoriesAdventist Health SystemAllina Health SystemAm Assn Blood BanksAm Heart AssociationAstra Zeneca PharmaceuticalsBayer CorporationBlue Cross Blue ShieldElim CareFairview Health Systems Indian Health ServicesLife Services Network- ILMallinckrodtMayo ClinicMedtronicMerckMN Home Care AssocPfizerPresbyterian HomesSt. Joseph’s Hospital - NESCIMEDTAP PharmaceuticalsVeterans Affairs Medical CenterWI Assn Homes for Aged

Plus numerous hospitals andprofessional health careassociations

EDUCATIONAL ASSOCIATIONSAAAAssoc General ContractorsAugsburg CollegeInst Mgmt StudiesAssn School PrincipalsMN School Board AssnNatl Council Farm Coop Ready Mix Concrete AssnRoyal Auto Club - U.K.Sales and Marketing ExecUniv of St. ThomasWI Vocational Assn

Plus many local, state, and nationaleducational conferences andorganizations

GOVERNMENTNational GuardBureau of Indian AffairsCivil Air PatrolFBIFederal Executive BoardFederal Reserve BankIRSRock Island ArsenalState of MichiganState of MissouriU.S. Air ForceU.S. Army U.S. Dept of AgricultureU.S. Dept Veterans AffairsU.S. Office Personnel MgmtU.S. Postal Service

Plus numerous city, state, county, andfederal organizations


Zimmerman Communi•Care Network, Inc.

20550 Lake Ridge Drive

Prior Lake, MN 55372 USA

Tel (952) 492-3888 • Fax (952) 492-5888

Email: [email protected]

Web site: www.DrZimmerman.com

Programs for Peak PerformanceAll the time . . . no matter what

Z im merman Communi•Care Network , I nc .

Programs forPEAK

Performance

Dr. Alan R. ZimmermanCSP, CPAE Speaker Hall of FameDr. Alan R. ZimmermanCSP, CPAE Speaker Hall of Fame

In a world of constant change, continuous learning is not an

option. In fact, it is the only way to make sure you stay competitive.

Unfortunately, too much of the “learning” is boring, irrelevant, or

never implemented. That will not happen with my programs. My

programs have been market-tested with thousands of people and

proven to work!

All you have to do is look through these programs to see which ones

fit your situation. And feel free to select content from more than one

program. Many meeting planners want me to create a unique

program that “blends” the content. Others want me to “customize” a

title to reflect the theme of their meeting. No problem.

Please note that all of my programs come in three formats —

keynote, half, and full-day lengths. We’ll discuss your meeting, your

people, your time frame, and your objectives to make sure

everything is right on target. Then I’ll focus on the content, skills,

and activities that will make the biggest impact on your audience

and get you the results you want.

MISSIONTo create morepositive workenvironments,where people getalong, and get onwith thebusiness.

STAYING UP IN A DOWN WORLD:8 Keys To A Positive Work Environment

Years ago, Bing Crosby sang,“Accentuate the Positive, Eliminatethe Negative, and Don’t Mess WithMr. In Between”. The trouble is, toomany workplaces do just theopposite.

With never-ending changes, withflattened organizations, with feweremployees to do the work, withloyalty a thing of the past, negativecomments can be a naturalbyproduct. Comments such as, “Itwon’t work...We already triedthat...and...I can’t do it” become alltoo familiar.

Unfortunately, employee attitudeswill defeat you faster than thecompetition. Negativity isextremely contagious and results inan environment where peopledon’t try as hard, don’t care asmuch, and don’t succeed as often.

With recruitment and retention soimportant, you must build a workenvironment that is alive, exciting,and positive. You must build anenvironment where satisfactionand fulfillment are the rule, not theexception. You must minimize oreliminate the negative.

That’s what this program is allabout. You’ll learn the 8 R’s of apositive work environment. You’lllearn how to implement the 8 R’s,whether it be on an organizationallevel, on a one-to-one basis, oreven within yourself.

OBJECTIVES

■ To identify the markings of anegative work environment

■ To understand the benefits ofan enjoyable, energized workenvironment

■ To acquire skills that build apositive work environment

■ To implement strategies thatchallenge and change anegative work environment

■ To feel empowered by whatcan be done rather than feelstuck with what is

SAMPLE PROGRAM OUTLINE

ORGANIZATIONALPRACTICES

■ Reformation

• Capturing the employees’ heart

• Encouraging risk and difference

■ Respect

• Meeting five key needs

• Eliminating climates that stifle

• Creating partners

INTERPERSONAL SKILLS

■ Relationship

• Building a climate of results

• Honoring rights

• Nurturing trust

• Opening the communication

■ Reinforcement

• Instilling achievement motivation

• Modeling teamwork andleadership competency

• Facilitating change and transitionacceptance

■ Recognition

• Rewarding positive behavior

• Starving negative behavior

■ Resolution

• Identifying prerequisites tocooperation

• Selecting an appropriate conflictresolution style

• Avoiding words that irritate

PERSONAL STRATEGIES

■ Resistance

• Learning how to stay positive

• Protecting yourself from other’snegativity

■ Renewal

• Driving the learning

• Encouraging fun at work

• Managing the stress

The group showed its approval by giving you one

of the highest evaluation scores that we have

had since I started with IMS five years ago.

That’s over sixty programs — no small

accomplishment given the caliber of speakers

we offer at IMS!Mark Antonucci

IMS Chairperson

Institute For Management Studies

TAKE THIS JOB AND LOVE IT! A Program for Managing Stress, Preventing Burnout, and Balancing Life

There is an energy crisis, and it ishappening in the personal andprofessional lives of peopleeverywhere. With more work, fewerpeople, faster changes, greaterdemands, and higher expectations,people are getting drained. Somepeople are losing their passion forwork, and other people are losingtheir health and happiness.

But it doesn’t have to be that way.You don’t have to feel stuck,helpless, overwhelmed orexhausted. You can learn to reduceyour stress and replenish yourenergy - even in the middle of ahectic and pressured schedule.

You see, there’s a big differencebetween making a living andhaving a life. This program willshow you how to take care ofyourself in a stressful world. You’lllearn research-proven, time-testedstrategies that will give you moreenthusiasm, endurance, andbalance than ever before.

OBJECTIVES

■ To evaluate effectiveness ineight dimensions of life

■ To recognize signs of stressand burnout before it’s toolate

■ To learn techniques thatprevent stress accumulationand burnout

■ To acquire strategies thatrenew, increase, and sustainpersonal energy

■ To make changes that keeplife personally andprofessionally balanced


PHYSICAL DIMENSION

■ Improving nutrition, exercise,and relaxation

■ Removing energy-sappingaddictions

RECREATIONALDIMENSION

■ Choosing “re-creation” insteadof “wreck- reation”

■ Having more fun on and off thejob

FINANCIAL DIMENSION

■ Living beneath your means

■ Using the 10-10-80 formula

OCCUPATIONALDIMENSION

■ Engaging in work that “makes adifference”

■ Getting and staying excitedabout your future

RELATIONAL DIMENSION

■ Developing healthyconnectedness

■ Balancing work and family

MENTAL DIMENSION

■ Eliminating mistaken priorities

■ Managing time

EMOTIONAL DIMENSION

■ Narrowing the gap between“talk” and “walk”

■ Utilizing your sense of humor

SPIRITUAL DIMENSION

■ Living on purpose

■ Practicing an attitude ofgratitude

Your powerful message along with positive

interaction, interpersonal examples and

demonstrations left an everlasting impression

on the 800 attendees. I received numerous

comments that said you were “the best keynote

speaker in ten years.” Without a doubt your

program rates an “A+” among all our members.Jeff Hanthorn

Director of Safety

Associated General Contractors of Wisconsin

TAKING CHARGE:Motivating Yourself To Achieve More Than Ever

Achieving what you want in lifemeans doing what it takes...not justnow and then...but every day. Andthat takes lots of self-discipline andlots of self-motivation.

Unfortunately, most people WAITfor things to happen or WONDER“what happened?” Only a few selectpeople have learned how to takecharge and MAKE things happen.

Those take-charge people have thegreatest success in life. In fact it iswidely recognized that personaleffectiveness and professionalsuccess are much more closelyrelated to M.Q. (motivationquotient) than I.Q (intelligencequotient). Over and over again, thegreatest accomplishments come tothose with the strongest desire, notthe most talent.

This program teaches you thetechniques used by the take-chargechampions of this world. You willlearn how to extinguish limitingattitudes, release your potential,and instill habits of success. Youwill learn to take initiative, exercisepower, and perform at your peakeach and every day - achievingmore than you ever thoughtpossible.

OBJECTIVES

■ To recognize the factors thatdestroy personal motivation

■ To understand therelationship between attitudeand success

■ To deepen commitment topersonal excellence

■ To acquire tools that createand sustain personalmotivation

■ To apply strategies forachieving more than you everthought possible


IDENTIFYING PERSONALDEMOTIVATORS

■ Living with old negativeprogramming

■ Working with low self-esteem

■ Buying into immobilizingirrational beliefs

■ Internalizing environmental de-energizers

■ Using wandering generalitiesrather than meaningful goals

LAYING THEFOUNDATION FORPERSISTENT MOTIVATION

■ Instilling the power of belief

■ Living on purpose

■ Choosing with values

■ Setting stretch goals

■ Acquiring attitudes of excellence

BUILDING HIGH SELF-ESTEEM

■ Implementing prerequisites tohigh self-esteem

■ Using strategies that increaseself-esteem on a daily basis

■ Maintaining self-confidence indifficult times

■ Being responsible for achievingdesired results

PROGRAMMING YOURMIND FOR SUCCESS

■ Neutralizing self-defeatingthoughts

■ Using empowering affirmations

■ Breaking barriers withvisualization

■ Defusing criticism from yourselfand others

CREATING EXCEPTIONALENTHUSIASM

■ Building inner drive and spirit

■ Developing positive attitudes

■ Acting rather than reacting

■ Remaining enthusiastic despitecircumstances

■ Seizing opportunities to achieve

MASTERING YOUR TIME

■ Identifying and defeating timewasters

■ Rejecting mistaken priorities

■ Overcoming procrastination

■ Planning for productivity

Thank you for the outstanding presentation. The

adjustment of your program to meet our specific

needs was remarkable and your ability to grasp

an audience from the beginning and hold them

on your words is extremely impressive.Stephen P. Cortright

Major General

National Guard

THE WORKING RELATIONSHIP: Rapport, Respect, and Recognition

Like it or not, a good portion ofyour success depends on yourrelationships. If you can buildstrong, trusting relationships onand off the job, you’ve got it made.

Unfortunately, most people receivelittle or no training in how to makerelationships work. Most training isfocused on product knowledge ortechnical competency, even though,in the end, it’s the relationship thatcounts the most.

What is needed is anunderstanding of how rapport isestablished, respect is built, andrecognition is given, for these arethe building blocks of everyworking relationship. In fact, thesebuilding blocks will make anyrelationship more positive,productive, and profitable.

In this program, you’ll get the toolsyou need to build yourrelationships at work and at home.Whether it’s a coworker, customer,or family member, you’ll get somepowerful insights and practicalskills that will start making adifference today.

OBJECTIVES

■ To apply the dynamics thatdraw people towards you

■ To learn skills for starting andstrengthening workrelationships

■ To acquire the verbal andnonverbal behaviors of aneffective listener

■ To develop assertivecommunication skills thatgive and receive respect

■ To learn methods for usingpositive feedback as a reward

■ To understand approaches tomeaningful, non-monetaryrecognition


ESTABLISHING RAPPORT

■ Avoiding assumptions thatblock relationship initiation

■ Respecting differences

■ Learning the steps that start arelationship

■ Taking actions that attractpeople

■ Eliminating passive andaggressive behavior

■ Hearing what people reallymean but don’t always say

■ Building additional trust

BUILDING RESPECT

■ Enhancing assertivecommunication skills

■ Taking leadership actions thatinspire followership

■ Demonstrating belief in others

■ Honoring rights and boundaries

■ Encouraging others with care-filled listening

■ Making it “safe” for people to beopen and honest

■ Expressing feelingsappropriately

GIVING RECOGNITION

■ Finding the good in others

■ Asking brave questions

■ Giving people recognition thatfits

■ Building feelings of esteem andimportance in others

■ Delivering honest praise thatimpacts behavior

■ Encouraging interpersonal peerrecognition

■ Giving non-monetary rewards

Thank you for your dynamic presentation at our

meeting last week! Our group thoroughly

enjoyed the interaction and said: “This was by

far the BEST program we have ever attended.

Zimmerman was knowledgeable and fun, and the

way he had us participate made it exciting. We

truly did not want this session to end.”Cecilia M. Andaluz

Director of Administration

Ernst & Young LLP

COOPERATION AND CONFLICT:Working Together Instead of Coming Apart

In today’s challenging businessenvironment, it takes more thanexpertise and contacts to besuccessful. Professional knowledgeand organizational contacts canbecome obsolete with the nextchange in technology ororganizational structure.

Successful people rely onsomething much more permanent.They know how to get thecooperation of others. They knowhow to gain credibility, presenttheir ideas, and minimizeopposition. They know how topersuade others and get the resultsthey want.

But successful people aren’t naïve.They also know conflict isinevitable. They know a highdegree of conflict can impedeprogress, create unproductivetension, and waste large amountsof time and money. So they’velearned a process for generatingsolutions, resolving conflict, andpromoting harmony.

This program will give you theskills you need to get people towork with you instead of againstyou. And there are few skills in lifemore important than that.

OBJECTIVES

■ To understand what motivatescooperative effort

■ To learn strategies thatinfluence others to acceptyour ideas

■ To acquire skills that turnnegative resistance intopositive response

■ To understand theeffectiveness andappropriateness of fiveconflict resolution styles

■ To master the process ofconstructive conflictresolution

■ To know how to respondeffectively to upset,demanding, or unrealisticpeople


GETTING OTHERS TOLISTEN

■ Acquiring a communicationstyle that is taken seriously

■ Using nonverbal behaviors thatcommand respect

■ Identifying accessibility builders

ENCOURAGING OTHERSTO COOPERATE

■ Understanding the cooperationprinciple

■ Satisfying cooperationprerequisites

■ Avoiding ineffectivetransactions

■ Enhancing your influence

MANAGINGCONSTRUCTIVE ANDDESTRUCTIVE CONFLICT

■ Knowing the causes of conflict

■ Resolving four types of conflict

■ Developing appropriateattitudes

■ Stopping dirty-fightingtechniques

MASTERING CONFLICTRESOLUTION STYLES

■ Learning the behaviors of thefive styles

■ Knowing when to use the fivestyles

IMPLEMENTING FAIR-FIGHTING SKILLS

■ Filtering out destructivecriticism

■ Leveling unacceptable behavior

■ Requesting changes

■ Using assertive nonverbals

■ Negotiating for win-winoutcomes

RESPONDING TODIFFICULT PEOPLE

■ Identifying signs of resistance

■ Keeping emotions in check

■ Handling criticism, rejection andanger

■ Responding to manipulation

September 16 was a special day for our members

because you were our speaker. Even now, some

six weeks later we continue to hear words like

“Great...Terrific...Timely...Motivating...and

Perfect!” Their standing ovation says it all. We

couldn’t ask for more. Karen Messer

Director

Life Services Network of Illinois

TEAMS THAT WIN: Tips and Tactics for Scoring Major Victories

Years ago Henry Ford said:“Coming together is a beginning;keeping together is progress;working together is success.” Neverhas that been more true thantoday.

Changes in the workforce andchanges in the marketplace havedemanded a move towards greaterteamwork. After all, winning teamslearn faster, change quicker, andwork harder. And winning teamsscore major victories when it comesto employee morale, retention, andproductivity.

The trouble is, most organizationshave groups or departments. Theydon’t have teams. They may noteven know the difference. Andmoving from a group to a teamdoes not happen automatically.

In this highly interactive program,you will learn how to build awinning team that produces highquality results. You will learn howto build a team through consciousplanning, an intelligentunderstanding of team dynamics,and the wise application of skill.

OBJECTIVES

■ To understand the benefitsand dynamics of a healthyteam

■ To learn the strategies ofpositive, productive, profitableteams

■ To adopt the practices ofeffective team members andleaders

■ To gain skill in makingmeetings more effective andefficient

■ To identify and eliminatebarriers to effective teamwork

■ To create processes forresolving team conflicts


UNDERSTANDING TEAMS

■ Turning a group into a team

■ Identifying the characteristics ofan effective team

■ Recognizing and acceleratingthe stages of team development

■ Diagnosing a team’seffectiveness

BUILDING A SOLIDOPERATIONAL BASE

■ Establishing purpose and goals

■ Reinforcing norms of trust,openness, and cooperation

■ Encouraging qualityparticipation from all teammembers

■ Experimenting with new ideas,approaches, solutions

■ Arriving at high qualitydecisions

LEADING TEAMS ANDTEAM MEETINGS

■ Avoiding common meetingkillers

■ Improving team meetings

■ Dealing with difficult members

■ Rewarding team efforts

BEING AN EFFECTIVEMEMBER OF A TEAM

■ Understanding what it takes tobe a real team player

■ Contributing ideas andsolutions

■ Giving feedback that improvesteam member effectiveness

■ Sharing leadership functions

■ Listening to and valuing thecontributions of others

RESOLVING TEAMPROBLEMS

■ Identifying ineffective processes

■ Removing barriers to teamwork

■ Managing team conflicts

■ Applying group problem-solving techniques

Following your presentation we had to change

the theme of our meeting to “As Dr. Zimmerman

said.” Almost every speaker during the next

four days referred to something you said or

incorporated your thoughts into their

presentations. This certainly is a tribute to your

unique ability to impact every person in the

room. We thank you for making our meeting

such a huge success!Linda Aasen

Sales Development Manager

Imation Corporation

PEAK PERFORMANCE: Motivating The Best In Others

People can accomplish amazingkinds of things, if they’re led andmotivated by the right personusing the right approach. That rightapproach starts with caring.

After all, people don’t care howmuch you know until they knowhow much you care. Even if youknow everything about yourproduct, your business, or yourservice, that wouldn’t be enough tomotivate anyone. People want toknow how much you care aboutthem. When you effectivelycommunicate your care, youbecome a leader who brings outthe best in others.

Unlike most motivational programsthat do little more than explain the“why” of human behavior, thisprogram shows you “how.” You willlearn specific communication skillsto inspire productivity in others,fuel their accomplishment, andassure their peak performance.

Thousands of people in dozens oforganizations have benefited fromthis program, and their feedbacksays these skills work! When yougive people the care they need,they produce the results you want.

OBJECTIVES

■ To avoid practices that erodemotivation

■ To generate lastingenthusiasm in others

■ To learn a communicationsystem that brings out thebest in others

■ To practice feedback strategiesthat improve work processes,boost performance, andchange unproductivebehavior

■ To create an atmosphere ofrespect and trust wherepeople flourish

■ To increase employeeinvestment in organizationalsuccess


B = BELIEF

■ Treating others as you see them

■ Understanding others instead ofjudging them

■ Seeing the potential in everyone

■ Using excellence as a motivator

E = ENTHUSIASM

■ Taking actions that build trust

■ Adopting eight enthusiasm skills

■ Projecting contagiousenthusiasm

■ Encouraging “the will to win”

L = LISTENING

■ Overcoming bad listening habits

■ Adopting nonverbal attendingbehaviors

■ Listening with accuracy andempathy

■ Asking brave questions

I = IMPORTANCE

■ Meeting the two crucialpsychological needs

■ Instilling achievementmotivation

■ Giving positive feedback thatchanges others’ behavior

■ Using rewards and recognitioneffectively

E = EXAMPLE

■ Using the behavior of effectiveleaders

■ Asking for what you need

■ Teaching creative failure

■ Giving constructive criticism

F = FOLLOW-THROUGH

■ Keeping promises

■ Getting others to keepcommitments

■ Holding others accountable

■ Practicing the consistent-persistent principle

The workshop was of the highest caliber. You

provided the proper mix of sharing your

knowledge, involving the participants, and

providing strategies to continue the process in

the future. Your enthusiastic, yet realistic,

speaking style was a joy to listen to. We truly

feel touched by having been the recipient of your

gifts of knowledge and speaking talent.Frank Migliazzo, CFP

First Vice President

Merrill Lynch

MASTERING CHANGE: Leaving Your Comfort Zone, Taking Risks, and Getting Results

Today, change is the rule - not theexception. Whether it’s yourpersonal, professional, ororganizational life, change iscoming more rapidly than everbefore. It leaves your head spinningand makes you feel like your feetare firmly planted in midair.

To thrive in times like these, peopleneed an attitude adjustment. Theyneed to remember that all progressis the result of change. Withoutmaking some changes, taking somerisks, they may not grow, succeed,or even survive as a person or asan organization.

But people also need a skillenhancement. Leaders need thetools for creating an environmentthat is conducive to change, anenvironment that encouragesmutual trust, creative ideas, andinnovation.

Everyone else needs to know howto leave their comfort zones, takeintelligent risks, and implementnew and better approaches.

Whether you’re a leader or a teammember, this program will giveyou the tools you need to takecharge of change. You can expect togain insights, learn skills, beinvolved, have fun, and get results.

OBJECTIVES

■ To outline the blocks tochange and risk

■ To learn strategies thatovercome resistance to change

■ To build a positive attitudetowards change

■ To understand the dynamicsof change, what works anddoesn’t work

■ To make constructive risk-taking a larger part of one’spersonal and professional life

■ To master a process that helpspeople accept, lead, orimplement change


UNDERSTANDINGCHANGE

■ Knowing the seven prerequisitesto positive change

■ Identifying the seven blocks tochange

■ Determining four phases ofchange

■ Describing effective responses tothe four phases

■ Outlining five negativeemotional reactions to change

BREAKING THROUGHBARRIERS TO CHANGE

■ Selling the need for change

■ Helping others let go of the past

■ Challenging resistance

■ Communicating endlessly

■ Involving people in discussionforums

■ Providing support and training

LEADING CHANGE

■ Implementing a vision of greatpossibilities

■ Firming up commitment to andownership of change

■ Reinvigorating a change-wearyworkforce

■ Facilitating change withoutintimidation or manipulation

■ Taking people through the fourphases

■ Removing rules that stifleinnovation

■ Serving as an example

■ Avoiding organizationalimplementation blunders

GETTING YOURSELFCHANGE

■ Counting costs of the comfortzone

■ Adopting an appropriate riskstyle

■ Evaluating the advisability of arisk or change

■ Taking the five risks of peakperformers

■ Learning to be flexible,proactive, and resilient

■ Managing seven troublingreactions to change

The verbal feedback was unanimous that people

loved the program. People were talking about

how they will take it home to their spouses and

children. I believe this is the first time I have

ever been thanked for a summer business

meeting.Janet C. Deni

Vice President

AAA

CREATING MOMENTS OF MAGIC: Moving From Customer Service To Customer Enthusiasm

Quick! Name the most powerfulsales tool a business can have. Onethat costs nothing to buy, takeslittle to maintain, and can leaveyour competitors reeling. No idea?Then chances are you’re missing agreat deal of it.

The answer is customer service.And it doesn’t matter if you’reinvolved in a business, aprofessional association, a healthcare organization, or a governmentagency, success comes to those, andonly those, who are obsessed withcustomer enthusiasm. Whencustomers are treated well, theybuy more, and they tell others.

Unfortunately, many organizationsspend heavily on advertising,facilities, and inventory, and thenwork as hard as they can to driveaway customers by giving thempoor service. As one person said,we’ve entered a service economy,and the only thing missing isservice.

In this program, you’ll learn how todazzle your customers. You’ll learnhow to turn disgruntled customersinto satisfied customers, and you’lllearn how to transform satisfiedcustomers into enthusiasticcustomers. You’ll learn strategiesyou can use immediately with allyour internal and externalcustomers.

OBJECTIVES

■ To adopt a consistent,committed, caring attitudetowards customers andcustomer service

■ To increase the frequency ofpositive customer interactions

■ To acquire skills that buildenthusiastic customerrelationships

■ To learn a problem-solvingapproach for difficultcustomers

■ To learn a process thatincreases the long-termloyalty of customers


CREATING AFOUNDATION FORCUSTOMERSATISFACTION

■ Value of your customer

■ Service versus satisfaction

■ Critical customer needs

■ Paths to customer satisfaction

■ Tools to keep yourselfenergized, motivated, andpositive

GOING BEYONDCUSTOMEREXPECTATIONS

■ Levels of service

■ Ways to exceed expectations

■ Keys to customer rapport

■ Strategies for being better thanthe competition

GETTING COOPERATIONFROM CUSTOMERS

■ Barriers to cooperation

■ Secrets to getting morecooperation

■ Seven skills of cooperation

■ Coworkers as customers

DEALING WITHDIFFICULT CUSTOMERS

■ Reasons customers complain

■ Complaints as presents

■ Professional versus personalresponses

■ Steps for solving problems

■ Words that tick off customers

■ Ways to repair damagedcustomer relationships

USING CUSTOMERFEEDBACK

■ Quality service standards

■ Feedback that improves service

■ Approaches that build loyalty

Thank you for the fabulous workshop you

delivered for our program participants. Based

on previous experience working with you, we

were sure you would hit a “home run” and you

didn’t disappoint us!Linda Palumbo

Corporate Program Administrator

3M

ADDITIONAL SERVICES

Everything Dr. Zimmerman does isdesigned to help you: 1) createmore positive work environments,2) where people get along, and 3)get on with the business. Butsometimes a client needs morethan one of his nine keynote, halfor full-day programs. That’s why heoffers these additional services. Justgive him a call to discuss whatwould work best for you.

COACHING - CONSULTINGWhether it’s executive ormanagerial coaching for oneperson, a few people, or an entireteam, Dr. Zimmerman offers one-on-one sessions for those who areserious about making some specific,targeted changes. He will listencarefully and help you define yourexact issues, plan a strategy forsuccess, and ensure accountability.

FACILITATIONThere are times that a client doesnot want or need a “program.” Theyneed a “process.” They need anoffsite meeting to discusschallenges, resolve problems, orenvision the future. Dr.Zimmerman is extremely skilled atcreating an open environmentwhere people have fun, but moreimportantly, “real” discussion takesplace, and “real” progress is made.

CURRICULUM DEVELOPMENTSome organizations want an entirecurriculum for the development oftheir executives, managers, and/oremployees. No problem. Whetherit’s a one-week intensive retreat ora two-year, educational programthat you need, Dr. Zimmermancomes with a track record ofsuccess.

He’s helped dozens of organizationsdefine their objectives and write acurriculum that meets thoseobjectives. And once the designwork is finished, Dr. Zimmermancan teach, coordinate, or hand theentire program over to you,whatever you decide is best.

TRAIN-THE-TRAINERSometimes an organization wantsto utilize some of their ownemployees to deliver one or moreof Dr. Zimmerman’s programs. Inthat case, he can train your peopleto continue the process that he hasalready started in yourorganization.

LEARNING REINFORCEMENTOnce a program has beendelivered, some organizations don’tdo anything to make sure thelearning is internalized and utilized.They just hope the learning “sticks”and changes result.

The more enlightenedorganizations do more than hope.They reinforce their employees’learning. They use one or more ofDr. Zimmerman’s resources:

1) 30-Day Support Program —Dr. Zimmerman offers free, 30-day phone, fax, or e-mailsupport to every attendee.

2) CDs, DVDs, and Books —Many organizations supply theirpeople with Dr. Zimmerman’sCDs, DVDs, and books to helppeople keep up the momentumlong after a program has finished.

3) Newsletter and E-Zine —Thousands of people subscribeto Dr. Zimmerman’s quarterlynewsletter and weekly e-zine.They’re filled with greatinformation.

4) Follow-up Program — Oftentimes the participants willexpress a strong desire for asecond program. They want toreinforce what they’ve alreadylearned, ask questions, andlearn more.

5) Internal Accountability — Dr.Zimmerman can show you anumber of approaches that willgently but firmly encourageyour people to apply what theylearned.

ASSOCIATE SPEAKERS The Zimmerman Communi-CareNetwork, Inc. was founded by Dr.Zimmerman, but it includes severalother speakers besides himself. Ifyou don’t find your exact topicamong his offerings, or if Dr.Zimmerman is unavailable, we cansuggest another speaker whowould do a fantastic job for yourorganization.

Z im merman Communi•Care Network , I nc .


Zimmerman Communi•Care Network, Inc.20550 Lake Ridge Drive

Prior Lake, MN 55372 USA(952) 492-3888 • Fax (952) 492-5888

Email: [email protected] site: www.DrZimmerman.com

Programs for Peak PerformanceAll the time . . . no matter what

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