accelerating peak performance...
TRANSCRIPT
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Accelerating Peak Performancejjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
Don MacPhersonPresident & Co-Founder
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QUALITY
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SERVICE
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FAIRVALUE
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Q+S+FV=CSAT
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E+C+D=P
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Tools/ResourcesTraining
Employee InvolvementTeamwork
Performance Management
CAPABILITIES
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CAPABILITIES
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Communication
Goal ClarityCustomer Focus
Quality EmphasisClear Values
DIRECTION
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The number of mobile-only Internet users to increase
56-fold in the next five years.
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Information flow over smart phones to increase 47-fold
in the same period.
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CommunicationGoal Clarity
Customer FocusQuality Emphasis
Clear Values
DIRECTION
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30 to 1
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The level of an employee’spsychological investment
in their organization.
ENGAGEMENT
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56
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10% Fully Engaged
ENGAGEMENT
22% Moderately Engaged36% Under Engaged
32% Disengaged
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7432 /
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7.5
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ENGAGEMENT DRIVERSRecognition
Personal Accomplishment
Career DevelopmentBelief in Senior
LeadershipCompensation
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Recognition
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What’s been the most meaningful recognition you can remember?
How did it make you feel?
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Personal Accomplishment
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Personal Accomplishment
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Career Development
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Belief in Senior Leadership
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Compensation
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3694 /
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Work is an imperfect place.Accepting that is a step
toward success.
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What can you do right now?
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Can every employee reach their performance
potential?
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Website: www.modernsurvey.com Blog: http://www.modernsurvey.com/author/don-macphersonTwitter: @modern_survey
jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
Don MacPhersonPresident & [email protected] 612-399-3837Twitter: @macpherson_d
![Page 45: Accelerating Peak Performance jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj](https://reader036.vdocuments.site/reader036/viewer/2022081418/56649e725503460f94b70bc7/html5/thumbnails/45.jpg)
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Website: www.modernsurvey.com Blog: http://www.modernsurvey.com/author/don-macphersonTwitter: @modern_survey
jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
Don MacPhersonPresident & [email protected] 612-399-3837Twitter: @macpherson_d