BUSINESS PLAN PRESENTATION

ProCallXpertCall Center Services

Provide a comprehensive customer care solution service, by utilizing various languages, agents, and skill sets as neededMission

Services Telemarketing Sales & upselling Resolving customer complaints Answering customer questions Set appointments Take orders Back office services Customer satisfaction Market research First level help desk Database or mailing list information

Services Surveys

Statistical analysis Political surveys

First level help desk Database or mailing list information Seminar and conference invitations Soft collections Translation Many more

The importance of Contact Centers 57% of companies can relate improving customer experience

levels to revenue/profit growth 85% of organizations view customer service as a competitive

differentiator

The importance of Contact Centers

The PCX Advantage Agents’ cultural familiarity with US/Canada Proficiency in English, Spanish and French

3 most widely spoken language in North America Availability of different languages, agents, and skill sets Management team’s experience in the industry Wide network of international resources Competitive prices Fully trained, dedicated quality agents Full time and dedicated quality manager for every shift Professional on-time and accurate reports (talk time, call

disposition, call detailed, etc.) Lower call abandoned rate and lower average talk time

Competitive Edge

Top quality trained agents Omnichannel support Experience Quality of services Prices Nearshoring

Advantages of Nearshoring

Similar time zone Agile oriented development centers Lower turnover Cultural affinity

Higher value output and consulting Innovation and intuition Language skills Better relationships and collaboration Easier management Saves money

Management Team

Mr. Stanley Saturne Extensive Experience

Marketing Telemarketing Project management Call center agent Bell Canada Fido BMO Stingray

Interim supervisor Business Management scholar at HEC de Montreal Vanier College Graduate

Management Team

Mr. Randolph Obas Extensive Experience

Customer service Sales Project management Budgeting Project Oversight Bell Canada Air Canada CIBC

Studied Business Administrator at UQAM (Montreal)

Pricing

Multi-lingual pricing (English/Spanish/French) $10.50 - $11.50 per hour

Included: Dedicated program manager QA analysts (15 to 1 ratio) Supervisors (10 to 1 ratio) Telecommunication costs (US & Canada) All applicable taxes

Why PCX?

Experienced and professional management team Latest and most innovative technology Most affordable rates with superior service Nearshoring benefits Comprehensive quality control and data analysis reports