Pavestone CarrierPoint Carrier Training Manual

Contents

CarrierPoint Contact Information Customer Support Contact Information ........................................................................... 1

Carrier Requirements .............................................................................................................................................................. 2

Carrier Quick Tips .................................................................................................................................................................... 3

Viewing open shipments & responding to shipments… ......................................................................................................... 5

Searching for shipments ......................................................................................................................................................... 8

Advanced searches ................................................................................................................................................................. 9

Providing Delivery Confirmations (Supply Delivery Confirmations)… .................................................................................. 11

Responding to Status Update Requests… ............................................................................................................................. 13

Setting up email notifications… ............................................................................................................................................ 14

Broker to Carrier ................................................................................................................................................................... 15

Adding more users… ............................................................................................................................................................. 15

CarrierPoint Contact Information

Customer Support Contact Information

Phone: (800) 280-2434

Email: support@carrierpoint.com

Customer Support Hours

Monday to Friday 7am – 9pm (Eastern Standard Time)

Sat 8am – 3pm (Eastern Standard Time)

Carrier Requirements

• Orders may be manually tendered to a carrier.

• Orders will be tendered throughout the day as the plants submit orders ready to ship

• The carrier must be able to handle the weight of the shipment and any equipment specifications.

• The carrier must read the Special Instructions and be able to adhere to these instructions before accepting a load.

• Orders may be posted for carriers to bid on.

• If a carrier can no longer handle a load, they must call corresponding dispatch office to cancel the shipment.

• The carrier must call the corresponding dispatch office if they need to reschedule their appointment time.

• A Delivery Confirmation must be supplied for every order. (if required by shipper)

• Shipper may require carrier to ‘Decline’ any shipment offered to carrier they don’t want.

• Carrier may be ‘Forced Dispatched’ shipments.

Carrier Quick Tips

Responding to Loads

Select the Tender dropdown menu / Respond to Offers

Place checkmark to Accept or Decline shipment

Press Submit

Accept Load Confirmation screen will display

Searching for Loads I have accepted

Select the Tender dropdown menu / View Load Tenders

Click inside the Quick View, Show Loads field and select Accepted

Press Go

Viewing Detail Load Information

Click on the DSM identification number link in Respond to Offers or View Load Tender

Search for the load that you need further information using Quick View / Show Loads

Enter identification type in Ref # field and the identification number in next field

Providing a Delivery Confirmation (from shipment detail)

Select Tender dropdown menu / View Load Tenders

Search for the shipment requiring the Delivery Confirmation information

Click the DSM# to display the View Shipment Detail screen

Find 1-Delivery section with yellow background

Click the Supply Del. Conf. link

Click on the NOW button, date and time auto-fills

Enter the Delivery Confirmation information

Providing a Delivery Confirmation (Multiple)

Select Tender dropdown menu / Provide Delivery Confirmation Select the shipper’s name and enter Delivery Confirmation date Click on GO button to enter the Quick Delivery Confirmation Entry screen Enter the Delivery Confirmation information Click Save for each shipment that is entered Click finished after last Del. Conf. is entered.

Turn On/Off Email Notifications

Select the My Profile link (top right of screen)

Input your email and office phone information

Select notification you wish to receive (uncheck those you do not wish to receive)

Change default Quick View settings (optional)

Click the Submit button bottom of screen to save changes

To Top

Viewing open shipments & responding to shipments…

Select the respond to offers

option under the Tender

menu

A listing of all open

shipments will be

listed with summary

information

Additional information can be viewed by

selecting the DSM id

To Top

Place a checkmark in the

corresponding box to

accept or decline the

load

Note: if you do not

want to respond at this

time, do not select

either checkbox.

Press the SUBMIT

A screen will be displayed

confirming your acceptances.

Returning to the Tender/View

Shipments screen will list all loads.

Loads that are indicated as “Awarded”

are loads that you are obligated to carry.

If you can no longer carry a load, contact name in Shipment Detail by

clicking on the DSM #.

Searching for shipments

Loads can be searched for

quickly in the Quick View box.

You can search for loads by

status in the Show Loads drop-

down.

Loads can also

be searched for

in the Ref# field

Advanced searches

More advanced searches can be

performed on the Tender/Search Load

Tenders screen.

• Searches can be performed on

many criteria including pickup

date, origin/destination zip code

or state, and equipment type.

• Select the Submit button once

your search criteria is entered.

Providing Delivery Confirmations (Supply Delivery Confirmations)…

\

There are two ways to provide Delivery

Confirmation.

First Method - From the Shipment

Detail Screen:

• Select the menu option Tender /

View Load Tenders

• Select the DSM#

• Click on the link Supply Del.

Conf.

• Enter the Delivery Confirmation

information.

• Press SUBMIT

Second method Entering Delivery

Confirmation information from. Best if

need to enter several at one time:

Select the Tender menu / Provide

Delivery Confirmation option:

• Select the name of the shipper.

• Enter the Delivery Confirmation date

• Click GO

• Enter the Order Number

• Enter the date, time, first and last

name of person who signed the

Delivery Conformation.

• Click the Save Link and add others.

• When you have finished entering all

your Delivery Confirmations, click

Responding to Status Update Requests…

• Go to the Tender / View

Shipments menu option.

• Click on the “You have x

request(s) for shipment status

updates” link (this link will

only display if you have status

update requests).

• Select Update Status link.

• Enter the status update

information

• Press the Submit button.

Setting up email notifications…

Notifications can be sent to you via

email – setup your notification

information including your email

address and office phone.

Scroll further down the page; select

Email next to the corresponding

notification types:

• Shipment posted

• I was selected for a shipment

• One of my shipments has been

cancelled

• Shipment requirements changed I

was scheduled for an appointment

• One of my appointments was

rescheduled

• One of my appointments was

cancelled

• Appointment not scheduled

• Late for Dockmaster appointment

• Message sent from shipper

• DELIVERY CONFIRMATION

requested

• Shipment status update requested

Press Submit at the bottom of the

screen.

Broker to Carrier

The brokers (primarily Bedrock) are required to update their loads with the broker to carrier and broker to rate For

Pavestone the carriers enter the broker to carrier on the Equipment/Instructions section and NOT the Market

Information section.

Adding more users…

• Select Setup / User Setup / Users

• Select the New Button

• Enter the User Information.

• Note: the user name needs to be

unique throughout CarrierPoint.

• Note: enter the user password and

confirmation password as 12345678.

This will be user’s initial password to

access CarrierPoint for the first time.

• Each user needs a ‘default location’

and a company location’ selected.

• Press the Submit button.