Our Mission Statement : “To provide a modern, flexible, hospital Patient Transport Service, which puts care and safety as high on the agenda as the NHS does, working in partnership.”

Patient Transport Service

Our StaffMedical Services recognises that it’s staffare the back bone of the organisationand ensures that recruitment processesattract the right ‘caring’ individuals andthat our vetting and security systems are100%. Our staff have exceptional in-house training backed up by robustpolicy and procedures throughout theorganisation, patient care and a qualityservice being our priority.

Training Our training is carried out internally byour own HSE and IHCD accreditedinstructors. Our main training centre iswithin our HQ building near to OldStreet, London, N1. We also have atraining facility at our Neath depot inWales. Both facilities are HSE and IHCDapproved training establishments.

Our staff receive training up to and including :n HSE First Aid at Workn IHCD First Person on Scenen IHCD Ambulance Driver Training

Sample Training Modules:n Manual Handlingn Risk assessmentn Infection Controln Oxygen Therapyn Patient care and customer services

VehiclesOur fleet of over 350 Patient Transportvehicles ensures that we have resourcesfor every patient mobility and medicalneed. Vehicles are modern, clean andcomfortable.

Our fleet department manages over 1500 vehicles in total and has adedicated software solution to ensuremaintenance, repairs, servicing, MOT’s,Road Fund Licences, safety inspectionsare all scheduled and implemented tomaintain a safe fleet.

As an organisation, we have a rollingfleet replacement programme and striveto utilise the most green and efficientvehicles as we possibly can. Vehicles onour fleet are generally replaced beforethey reach 5 years, however mileage isfactored into our replacement decisions.

To this end we have within theorganisation one of the largest privatefleets of the Hybrid Toyota Prius vehicles.We have found that they give patients aroomy comfortable journey, whilst beingextremely economic and producingminimal harmful emissions into theenvironment.

Servicing of all vehicles followsmanufacturer’s specified guidelines andschedules. Coupled with this, our ownworkshops will carry out 6 weekly safetyinspections and deep cleans. MedicalServices places great emphasis oninfection control with its in vehicle andequipment cleanliness and staffprotocols and procedures.

TechnologyAll vehicles are satellite tracked, linkinginto our booking and control system.This allows an up to the second view of all resources anywhere in the UK. A complete trace of an individualvehicles route, speeds, pin points ofwhere the vehicle has stopped and ifignition has been turned off at any point.

All ambulance crews and ambulancecar drivers have hand held XDA deviceswhich are able to use data, voice andtext. As well as this each vehicle has aback up two way radio unit tocommunicate with command andcontrol centres.

XDA devices receive journey detailsand upload key performance milestonesin terms of the patient’s journey; i.e.patient collection time, arrival time athospital, collection time from thehospital and arrival time at home. Thisdata is fed directly back into our bookingand control software to ensure thatwhole patient journey records are kept.Records are kept and backed up on atotally secure server, further allowing indepth data and performance reportingto our customers.

Our booking system can deliver ourclients a responsive and effectivereporting tool to allow demand andquality of service to be monitored atevery given point of service provision.

A unique feature is the ‘QualityDashboard’ which allows the authorisedofficer a secure log on to our system toaccess a snapshot of key performanceindicators of the service we areproviding to your patients. This can beselected for any time period and gives a system generated snapshot ofperformance against timelinessstandards.

Medical Services operates as an independent provider of transport solutions to the NHS and private healthcareestablishments across England and Wales. We operate our patient transport services through both contractualarrangements and also through a high quality UK wide on demand service for the NHS and private healthcare providers.

Our organisation has a wealth of experience and expertise in both patient transport services and the general transportindustry. This experience coupled with UK wide resources and service infrastructure ensures that we have all of theattributes to provide a first class patient focused operation for any potential client.

This year we are on target to exceed 1 million patient journeys throughout the UK.

Secure online bookingWe are able to offer our NHS clients asecure online booking facility via theNHS N3 network. Medical Services areone of the few private transportproviders to have achieved the securitylevels in order to be able to qualify forNHS N3 status.

The online booking process is simpleto follow and is fully auditable by usingan individual’s log on and password, soevery keystroke is traceable. As soon as a booking form is completed anautomated unique journey reference is returned to the person placing thebooking.

Eligibility CriteriaAssessment ToolsIf required we can act as yourgatekeepers to ensure that yourtransport is only authorised and agreedto patients that meet the needs criteria.We have a number of existing formattedquestions and scoring methods, butwould be happy to develop a modelthat meets your own criteria and needs.

The assessment tool takes the form ofan initial screen with agreed questionsthat are asked of the patients requestingtransport. The responses are scored onthe system and if the patient hasachieved a high enough score in orderto qualify for hospital provided transportthen a booking screen is opened.Hospital staff can be trained andsupported to use the system if required.

Major IncidentManagement & SupportContained within our team we have a full time Emergency Planning Officer,who works with our clients to prepareresponse plans to potential incidents. A number of our senior managementteam have had major incidentmanagement training and completed a number of ‘emergo’ exercises andapplications within and for hospitaltrusts.

As major incidents take many differentforms, our role is to provide directsupport to the trusts to therefore allowdirect response to the incident to behandled by the emergency services. Our supporting arrangements can be tofacilitate increased discharge activity,increased transfers to other hospitals orcare facilities, staff movement, urgentpathology or blood movement,pharmacy deliveries or replenishments,as a few supporting examples.

Medical Services: How can we help you ?Medical Services can be your onestop solution to your entire patientand non patient transport needs. Our services are flexible andresponsive to you and your patientsneeds. Our staff are professional andcaring. Our vehicles are modern,clean and versatile for all patientneeds. Our management team,experienced, knowledgeable, flexibleand patient care focused.

Why not talk to us and see how wecan provide solutions to your needs?

Lets us work with you to designyour own service?

Design your own PTS ServiceSelect and tick the sections that are important to you, your organisation and your patient’s ?

Safe, reliable and timely service

Professional service to put your patients at ease

Fully trained, vetted, patient caring and polite staff

On site reception or porter services

Continuous service quality auditing

24 hour availability

Modern, clean range of vehicles to meet all patients needs:

Saloon car / Multi Purpose Vehicles

Wheelchair Accessible Vehicles

PTS ambulances

Stretcher Ambulances

High Dependency Ambulances with EMT crews

Neonatal / Special Care Baby transfer Vehicles

Bariatric Service Vehicles

Simple on-line booking for unlimited users, fully auditable

Secure NHS N3 connection for NHS Trusts

Detailed reporting templates and tools to provide usage information

Online service quality dashboard for management of the service

Integrated tools for recharging departments, directorates, users, PCT’s

Responsive and experienced management team to support your changing needs

UK wide infrastructure and network of resources

Now speak to our Business Development Team for implementation time frames.

www.medicalservicesuk.com info@medicalservicesuk.com 0207 014 1050