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PASSWORD MANAGER https://pwmanager.henrico.k12.va.us (you must put the s in https to access)

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Starting the Process https://pwmanager.henrico.k12.va.us Enter your Username (username is the first part of your HCPS e-mail address. (Example: HCPS0\jadoe) To verify your e-mail address, enter the characters you see on the screen and click ok ! The characters are not case sensitive.

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My Questions and Answer Profile IMPORTANT: This must be completed before your password expires Click on My Questions and Answers Profile link. Enter the characters and click next. On the next screen, enter your current e-mail (Active Directory) password

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Answer your personal questions The minimum length of an answer must be 3 characters All answers must be unique You must answer both mandatory questions, both helpdesk questions and one optional question Once you have completed, you should receive e-mail showing it was updated successfully.

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SUCCESS You have successfully completed your Question and Answer Profile. Click Go to home page to complete the process for changing your password.

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Change/Manage My Password https://pwmanager.henrico.k12.va.us

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https://pwmanager.henrico.k12.va.us To change or update your password, click Manage My Password

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Credentials Enter your current e-mail (Active Directory) password.

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Review the Password Policy to enter your new password At least one UPPERCASE character (A-Z) At least one lowercase character (a-z) At least one digit (0-9) At least one special character (such as !@#$%^&*) It must be at least 8 characters You may not use words in the Password Manager Dictionary Example: T3chn0lo@y

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Restart Your Computer An e-mail will be sent to you once you have successfully changed your password. Please DO NOT write your password down for others to see. RESTART YOUR COMPUTER..

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iPad and iPhone Users Once you have set up your profile and have changed your active directory password, your i-phone will prompt you stating your username or password is incorrect. Please choose Settings and follow instructions. It may take sometime for it to show on the i-phone

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Next Required Password Change https://pwmanager.henrico.k12.va.us An e-mail notification will be sent prior to your required password change date. To change your password, click Manage My Password. To reset a forgotten password, click Forgot My Password