1. Partners in Technology 31 July 2014 Department of Science, Information Technology, Innovation and the Arts

2. Partners in Technology - 31 July 2014 The Hon. Ian Walker MP Minister for Science, Information Technology, Innovation and the Arts 3. Partners in Technology - 31 July 2014 Sue Rickerby Director-General Department of Science, Information Technology, Innovation and the Arts 4. Partners in Technology 31 July 2014 Department of Science, Information Technology, Innovation and the Arts 5. DSITIA Organisation Chart 6. Partners in Technology - 31 July 2014 Andrew Mills Queensland Government Chief Information Officer 7. Profile Staff: 31 Location: Level 24, 111 George St 8. QGCIO Organisational Chart Andrew Mills QGCIO Bob Gurnett CTO Stuart Taggart Director Strategic Analysis and Profiling Andy Stokes Director Strategic Policy and Governance Dario De Zotti Director Strategic Transformation Lynn Anderson Principal Advisor 9. What we deliver: ICT Strategy 2013-17: - Cloud Computing strategy and implementation model - ICT as-a-service Policy - ICT as-a-service Offshore Data Storage and Processing Policy 1 William St Blueprint ICT Dashboard 10. What we do and how we do it Strategy and policy Assurance and governance Profiling, predictive analytics and evidence based decision making Emerging technologies Information management Workforce transformation Cross-government and cross- jurisdictional collaboration 11. Approach? What QGCIO can talk about: Government policy direction Significant issues / initiatives within government Your change of strategic direction Your advice on industry direction emerging trends / technologies 12. Dallas Stower Assistant Director-General Strategic ICT Partners in Technology - 31 July 2014 13. Strategic ICT Profile Includes: CITEC CITEC Information Brokerage ICT Renewal Strategic Sourcing Government Wireless Network Program Full time Equivalent Staff: 430 Locations: Brisbane, Sydney, Melbourne 14. Strategic ICT Organisational Chart Dallas Stower Assistant Director- General Peter Buchan GM CITEC Suzanne Stone ED Information Brokerage Emma Cresswell Program Director, ICT Renewal Mike Stoopman Director, Strategic Sourcing Randy Rainbolt Director, Strategic Sourcing John McIntosh GWN Contract Director 15. What we do Strategic ICT has responsibility for all whole-of-government or multi-agency projects. We provide strategic advice on information and communication technology (ICT) projects and ensuring quality ICT outcomes. Strategic ICT: Drive ICT renewal enabling the transition away from ICT asset ownership to as-a-service. Whole of government ICT panels and contract management. Manage whole-of-government infrastructure, including data centres, servers and networks. Provide national information brokerage services for government and commercial information sources. Mega category manager for ICT for the Queensland Government. 16. Our current challenges GWN implementation ICT Renewal ICT Mega Category CITEC Divestment 17. How can we help you. Making it easier for the ICT industry to engage with the Queensland Government: SME Participation Scheme ICT Panel Arrangements ICT Mega Category ICT Renewal. 18. Partners in Technology - 31 July 2014 Andrew Spina Assistant Director-General Digital Productivity and Services 19. Digital Productivity and Services Profile Full time equivalent staff: 583 Locations: Two CBD locations Contact Centres- Brisbane, Mt Gravatt and Zillmere QGAP- 78 QGAP offices through the state Queensland Government Service Centres Brisbane, Maroochydore and Cairns Queensland State Archives - Runcorn 20. DP&S Organisational Chart Andrew Spina Assistant Director-General DP&S Paul Russell Digital Economy and Productivity Fiona Armstrong One Stop Shop Darren Crombie QSA Anthony Clark SSQ 21. What We Do: Digital Productivity & Services are responsible for developing and leading: Digital Government Digital Economy Development Whole-of-Government Customer Experience Digital Information Management Archival and Government Recordkeeping 22. Our Strategies GoDigitalQld Queensland Digital Economy Strategy and Action Plan economic growth powered by digital innovation digital-first delivery of better government services full community and business participation in the digital economy through collaboration creating conditions in which Queensland business can innovate and thrive in digital economy attracting, growing and retaining talent into Queenslands digital sector and research institutions attracting investment and global partnerships to grow Queenslands digital economy www.qld.gov.au/godigitalqld 23. Our Strategies One-Stop Shop Plan 2013-18 www.qld.gov.au/dsitia/initiatives/one-stop-shop 24. Moving Forward One-Stop Shop Program Complete the implementation of phase one and commence phase 2. GoDigitalQld Driving delivery of 23 main actions (and 50 sub- actions) under 4 key focus areas: Queensland Government; People and Communities; Business and Industry; and the Digital Industry. 25. Moving Forward Smart Service Queensland Provides access to over 260 government services Handled over 29 million customer interactions across all channels during 2013-14 Contestability Queensland State Archives WoG approach to digital archiving/ recordkeeping 26. Partners in Technology - 31 July 2014 Dianne Jeans Assistant Director-General Shared Corporate Services 27. Profile Includes: Queensland Shared Services Corporate Administration Agency Full time equivalent staff: 1160 Location: 4 CBD locations, 8 regional offices 28. Shared Corporate Services Organisational Chart Dianne Jeans Shared Corporate Services Danielle Anderson, ED Business Transformation Brian Carroll, ED Client Services (HR & Mail) QSS Corynne Scott,ED Client Services (Finance) QSS Bill Willmott, ED Shared Systems QSS Peter Mifsud, ED CAA 29. What we do Shared Corporate Services provides back office services to 20 government departments and 26 statutory authorities payroll and HR consulting services for over 70 000 FTEs financial transactional and advisory services supporting government budgets of over $30B mail delivery 3.2 million pieces annually underpinning business systems procurement services (CAA) IT and IM services (CAA) 30. Our current challenges: Transforming our customer experience Business models for a contestable market Business transformation people, products, processes and systems Automation and e-improvement opportunities 31. Gyl Stacey Chief Information Officer DSITIA Partners in Technology - 31 July 2014 32. Current Focus Recently recruited CIO with a brief to reform DSITIA ICT Two major focus areas: To implement the One DSITIA strategy across ICT and build a unified service delivery organisation To deliver the governments IT Strategy including the ICT as a service agenda 33. What does this mean? Joined up ICT To provide a single view to our customers, suppliers and partners To realise efficiencies and economies from a joined up approach To be more agile and responsive to business needs ICT as a Service To be ready for contestability To evaluate which services can be better delivered outside 34. Technology Snapshot Front End Desktop fleet 4,400 across DSITIA 58% Windows 7 / Office 2010 40% Windows XP / Office 2003 / Office 2010 2% Windows 8.11 Email and Calendar 3,300 staff migrated to O365 Email and Calendar Document management Ministerial correspondence MECS (SaaS),Trim Service management ServiceNow provided as SaaS 35. Technology Snapshot Infrastructure Infrastructure Recently relocated Data Centre being provided as IaaS Virtualisation VMware ESX, ZenDesktop,VDI,Citrix Applications Development C#, Java, ASP.net C#, Windows Form C# Database Microsoft SQL Server, MS Access, Oracle Networks WAN, Telstra, Cisco MAN, CITEC QGN 36. Priorities 1. Create a joined up ICT service delivery model 2. Build capability in readiness for the ICT As A Service delivery model 3. Prepare and transform the workforce 4. Build a better understanding of the business so that ICT is able to help them achieve their objectives 5. Upgrade the technical platform 6. Deploy O365 and showcase the business benefits 7. To be an exemplar across government and join up with QGCIO to showcase technology solutions 37. Q&A PANEL Partners in Technology - 31 July 2014