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Why ICT-as-a-service is good for business Andrew Mills Queensland Government Chief Information Officer

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The ICT Strategy 2013-2017 and its key role in ICT-as-a-service was discussed by the Queensland Chief Information Officer for the Office of the Minister for DSITIA.at Partners in Technology event held at State Library, Brisbane, Queensland.

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Page 1: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

Why ICT-as-a-service is good for business

Andrew Mills Queensland Government Chief Information Officer

Page 2: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA
Page 3: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA
Page 4: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

Mainframe length of relationships

Page 5: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

Business reasons for ICT-as-a-service

Plenty of ICT reasons widely

accepted

What are the business reasons?

Page 6: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

Image source: Overgram

Page 7: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

Business reasons for ICT-as-a-service

Cleaning up the decision making

process

Stop lock-in

sunk cost

issues

technology

skills

$

$$

Page 8: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

Business enablers

Flexibility

Agility

Transparency

Page 9: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

Where are we heading?

Page 10: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA
Page 11: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

Heig

ht

–IC

T l

ayers

Breadth – service models

Dimensions of service delivery

Depth –

solu

tion

com

plexity

Page 12: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

Breadth – service models

Page 13: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

Height – ICT layers

Cloud services Full serviceManaged servicesIn house

ICT i

nco

rpo

rate

d i

nto

fu

ll-s

erv

ice d

elivery

Bu

sin

ess

pro

cess

ou

tso

urc

ing

(B

PO

)

Ho

stin

g (

ap

plica

tio

n)

Ho

stin

g (

infr

ast

ruct

ure

)

Co

-lo

cati

on

ICT a

nd

serv

ice d

elivery

IaaS

PaaS

SaaS

ICT management servicesBusiness of government

Man

ag

em

en

t an

d s

ecu

rity

Page 14: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

Depth – solution complexity

Simple or nointegration/limitedbusiness process

Short time to value

Highly complexintegration/business processes

Long time to value

Page 15: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

Example – email Good positionfor email

Page 16: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

Example – secure policing operational support system (QPrime)

Good positionfor QPrime

Page 17: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

ICT-as-a-service transition

Page 18: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

Diversity

Page 19: Partners in Technology - 06th June, Andrew Mills - Queensland Government Chief Information Officer, Office of the Minister for DSITIA

Copyright © The State of Queensland (Department of Science, Information Technology, Innovation and the Arts) 2013The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

Except where otherwise noted, this work is licensed under http://creativecommons.org/licenses/by-nc/3.0/au/

For more information contact the Queensland Government Chief Information Office

Email: [email protected]: 3224 2385