Partner with the Leading Engagement Provider

Ride the Digital Wave with Next-Level EngagementsThanks for your interest in the LivePerson Partner Program. It’s an exciting

time over here, as we’re riding the wave of increased demand for engagement

solutions at organizations of all sizes, throughout all industries. Today’s

consumers expect a real, live person to be available at the touch of a button.

And LivePerson offers the most comprehensive, intelligent, and scalable

solution out there.

We’re investing significantly into expanding and improving our Partner

Program. We’ve streamlined the process. Enhanced our technology. And we’re

giving you new people, more resources, and better tools to help you exceed

your business objectives. When used in tandem, you’ll be able to better sell

LivePerson solutions, integrating your assets and capabilities with ours and

making digital engagement a part of your go-to-market offerings.

We’re expanding the LivePerson Network — a diverse group of industry

leaders across the fields of business and digital transformation, change

management, and strategic consulting...to name a few. We help our partners

bring faster ROI for their clients and drive new, lucrative revenue streams for

themselves. The results are win-win. You (as partners) get incremental revenue

by leveraging the power of digital engagement to broaden your solution

offerings and customer base. And we broaden our geographical footprint and

industry market presence as well as extend our delivery capabilities through

our partners’ resources.

Apply today. We look forward to working with you to build your business and ours.

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Why Join the LivePerson Partner Program?Stand out from the crowd! With the consumer experience more important than ever to your bottom line, resellers need

access to strategic vision, deep technical skills, and specific areas of expertise to help clients drive value across their customers’

lifecycles — from marketing to sales to customer support. So, software solution providers, professional services firms, and

consultants alike must work together keeping this common goal in mind.

By joining the LivePerson Partner Program, you tap into a proven technology platform and methodology that helps drive

significant top-line revenue and ROI. And you’ll enable your customers to create powerful experiences that increase the

value of their online channels. Our partner empowerment and enablement programs offer business best practices for

multichannel digital engagement and domain experience across retail, financial services, telecom, and other verticals.

With the world’s leader in digital engagement included in your portfolio, you’ll set your business apart and see

tangible results.

Drive profit growth through technology and servicesTo date, we have been responsible for more than 18,000

companies, whom we’ve helped capitalize on their opportunity

to provide industry-leading, real-time engagement solutions

for consumers. As a member of the LivePerson Partner Network,

we give you the resources to sell, deploy, and manage

our cloud-based service. You’ll also find best practices

for engagement across several domains. Our disciplined,

go-to-market approach helps our partners generate

demand and build a profitable practice.

Program benefits: • Spark new and insightful conversations with clients

and customers

• Share thought leadership with clients

• Expand your footprint and create a lasting impression

• Increase recurring revenue

“LivePerson is a premier member of Demandware’s LINK Technology Partner Program and has built a cartridge that integrates its solution into our platform.

LivePerson’s digital engagement solutions combined with Demandware Commerce enables retailers to deliver a differentiated level of service to

consumers and prevent lost sales.”

– Elana Anderson, SVP of worldwide marketing, Demandware

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You know LiveEngage as the leading cloud-based solution for customer engagement. It empowers businesses everywhere to

drive results from their digital assets. Through algorithmic, predictive targeting, LiveEngage understands customers’ needs and

estimated values, helping brands connect with customers intelligently — through chat, messaging, and personalized content,

across all channels and devices. It’s an experience like nothing else.

LiveEngage lets you intelligently target and meaningfully engage:• The right visitor, at the right time, right where they are

• Using the right content or professional for the job

• With the right engagement, be it a one-on-one message or content offering

The results speak for themselves:• 20% higher conversions

• 35% higher average order values (AOVs)

• 25% lower support costs

“As experts in customer engagement, we’re always looking for the best engagement technologies. With LivePerson, we’re able to deliver expert services and generate great

results and insights for our customers on both customer service and conversion.”

– Jelle Roest, manager, SmartEngage, brightONE IT Services B.V.

The LiveEngage Platform

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LiveEngage Benefits

Consumers get their time back with messaging LiveEngage lets brands message consumers through the

channel of their choice. We work behind the scenes to help

brands understand their customers’ journeys and engage them

in the most helpful (and welcomed) way — like chat invites or

personalized banners. Whether on your website, app, or mobile

web, engagement campaigns can be set up anywhere and

customized however you want.

Reporting and analytics: a fresh takeData and reporting are presented in context, per person,

per need. Business owners, CCPs, managers, and campaign

directors see the relevant information as soon as they log in.

Our reports include Real-Time Customer Care Professional Data, so managers know how each CCP is performing at any

point during a shift; Hot Topics, which identify what drives

a person toward or away from a brand; and Contact Center Manager Historical Analytics, giving managers daily, weekly,

and monthly views of engagement and CCP activity.

The Agent WorkspaceYour customer care professionals (CCPs) on the front lines

are the voices of your brand. LiveEngage helps them do their

job more easily. We arm CCPs with the best tools available

to create meaningful connections with consumers. The

Agent Workspace is designed to meet the stringent needs

and goals of connection centers. It also improves CCP

efficiency and reduces the cost of service by color coding

conversations, recording chat histories, providing content

hotkeys, and offering message previews.

Ensuring customer satisfactionWe’ve completely changed the CSAT game. LiveEngage

embraces the Meaningful Connection Score (MCS) —

an automated, unbiased way of measuring the consumer-

brand relationship. But, unlike current tactics, it doesn’t rely on

customer surveys. Instead, the powerful text-analytics system

evaluates the sum of the conversation using advanced natural

language processing techniques, customized specifically to live

chat. This lets CCPs know the customer sentiment...and turn it

around if things head south.

LiveEngage — for any needCheck out our additional high-tech capabilities below.

• Off-site engagements like URLs and QR codes let businesses connect through all forms of digital and non-digital media,

creating a seamless customer experience.

• IVR deflection sends an SMS inviting the caller to launch a mobile messaging conversation for faster service.

• Authenticated chat notes which logged-in site visitors have been verified, and the Agent Workspace then displays the right

PII in real time.

• Add your own widgets next to those that come standard in the Agent Workspace. This lets CCPs access external systems,

tabs, or browsers as needed.

Types of PartnersWe look for companies that complement LivePerson. When we find the right fit, we add them to our Partner Network —

an expansive cross-section of industry-leading organizations.

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Business process outsourcing partners (BPO)

Combining LivePerson into their

outsource offerings, BPOs are able to

pitch for new business and generate

additional revenue streams. Our BPO

partners use LivePerson for their clients

to save consumers’ time, improve

efficiencies, and boost customer

experience metrics.

Value-added resellers (VAR)

VARs bundle LivePerson into their

solution stacks to add a competitive

differentiator and an easy investment

decision, including accelerated ROI,

for clients.

Consulting and business transformation partners

These companies are focused on

extensive transformation and know

digital is key to transforming their

clients’ businesses. LivePerson is a

crucial element in this transformation.

Tech platform providers

Technical platform providers embed

our engagement platform into their

own with the express aim of creating

a more holistic offering for their clients.

Adding our digital engagement solution

helps tech platform providers offer

an improved customer experience

and a stronger connection with

their customers.

Digital solution providers

We partner with leading digital solution

providers who consult on digital strategy

and business transformation. Leveraging

LivePerson, they add another dimension

to their offerings and use digital as

the key driver for increased ROI via

acquisition, sales conversions,

customer service, and brand loyalty.

Technology partners

LivePerson extends its footprint

and stays ahead of emerging market

demands through partnerships

with leading tech providers offering

messaging software and technology

complementary to our own digital

engagement solution.

Our Partners

Partner Program BenefitsLeverage a world-class Partner Program to help build your businessYour LivePerson channel manager will connect you to all resources needed to make our partnership a success. From

marketing support to sales tools to more fruitful meetings with key customers, you’ll receive all the support you need to

let your business flourish.

Connect with us today and leverage the power of real-time engagement. Please visit liveperson.com/partners for more information and to start your application.

Discounted subscriptions

We price LiveEngage on a usage-based model per

engagement. And we give partners optimal subscription

plans for all platform capabilities and engagement types.

These discounts provide margin to drive recurring revenue

for you when your customers choose LiveEngage, either as a

standalone product or bundled with other offers.

LivePerson Partner Network

Get content at your fingertips! Access all sales, marketing, and

technical tools needed to ramp up on LivePerson solutions and

maximize our partnership.

Technical support

We offer a variety of support options to make sure your

deployments run smoothly, including a Connection Center,

24/7 live chat support, and access to the knowledge base

of online content.

Training

Our role-based empowerment and enablement programs

help you improve sales, pre-sales, and technical teams.

Depending on your needs and thoughts about taking on

broader responsibilities regarding your LivePerson business,

you can become an accredited partner by following a

comprehensive training program. Or focus on marketing

and selling your solutions, leaving the implementation to

LivePerson’s customer success organization.

Partner marketing and demand generation

Our partner marketing team will work hand in hand with you

and your partner manager to support demand-generation

efforts aimed at both prospects and existing customers.

LivePerson is headquartered in New York City with offices

in San Francisco, Atlanta, Tel Aviv, London, Amsterdam,

and Melbourne.

© 2015 LivePerson, Inc.

LivePerson, Inc. 475 Tenth Ave 5th Floor New York, NY 10018

T: 212.991.1794 F: 212.609.4233 partners@liveperson.com www.liveperson.com