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Partner Welcome Kit
P a r t n e r W e l c o m e K i t
2
Table of Contents
Welcome Letter 3
Getting Started as a Partner 4
About the Partner Portal 4
Portal Containers 5
Marketing Tools 6
Customer-Facing Resources 7
Deal Registration 8
Deal Registration Requirements 8
Deal Registration Guidelines 8
Deal Registration Approvals 8
Submitting a Purchase Order and Meeting Proof 8
Sample Deal Registration Web Form 9
License Key 9
Pricelist 9
Certification 10
Get certified! Get recognized! Get resources! 10
Certification Paths 10
Partner Enablement 11
School of Splunk 11
Professional Services 12
Education 13
Webinars 14
Territory Coverage 15
Contact Us 16
P a r t n e r W e l c o m e K i t
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Welcome Letter
Dear Splunk Partner,
Welcome to the Splunk Americas Partner Program. We are pleased to have you as a Splunk Partner and we look forward
to building a long-lasting and mutually beneficial relationship.
The Splunk Partner Welcome Kit is your introduction to the program – designed to provide you with quick access to
important and frequently used information – the comprehensive information contained in this kit will help you stay
current with all aspects of the Splunk Partner Program so that you can take full advantage of its many benefits.
The purpose of this guide is to:
• Identify the Partner Portal, tools, education and resources available to help you get to revenue quickly
• Describe how to register Splunk sales opportunities
• Present a high-level roadmap for becoming Splunk Certified
• Provide contact information for key Splunk contacts
We thank you again for becoming a Splunk Partner. Should you have any questions do not hesitate to contact us at
We look forward to a successful business relationship that benefits our customers, yourcompany, and Splunk.
Sincerely,
The Splunk Partnership Team
P a r t n e r W e l c o m e K i t
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Getting Started as a Partner
1. Register for Partner Portal Access
• Sign up for our Partner Portal at http://www.splunk.com/partners
• The Splunk Partner Portal is your one-stop shop for learning, marketing, selling, and supporting Splunk.
• The portal is a gateway to the latest information about Splunk’s partner program, products, and related
support and solutions.
• All Contracted distributor, reseller, developer, consulting, training and technology partners, as well as OEMs
and service providers can access the Splunk Partner Portal and all of its resources for free.
2. Get Certified
• Certified partners sell more Splunk!
• To learn how to get certified, click on the “Certification” container on the Partner Portal home page.
About the Partner Portal
The Splunk Partner Portal is designed to strengthen Splunk’s relationship with its partners by providing resources for:
Marketing, Partner Enablement, Customer-facing Resources, Certification, Deal Registration and Professional Services.
It is free to access for all contracted resellers, developer, consulting, training and technology partners, as well as OEMs
and service providers. The Splunk Partner Portal is your gateway to Splunk’s programs and extended support, including
the latest information about products and related solutions. Splunk Partners will gain access to specialized marketing
templates built and customized to suit any organization.
Partners who join the Splunk Partner Portal will receive access to new resources and features to help attract more
customers and increase their awareness of Splunk.
Log in on Splunk.com
P a r t n e r W e l c o m e K i t
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Portal Containers
Currently the Partner Portal has 6 key containers:
• Marketing Tools
• Customer Facing Resources
• Deal Registration
• Certification
• Partner Enablement
• Professional Services
These containers link to the enablement, professional services details, and marketing materials that will help you get up
to speed on Splunk fast—and strengthen your competitive advantage
P a r t n e r W e l c o m e K i t
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Marketing Tools
Splunk provides a wide variety of marketing tools to help you build and promote your Splunk practice. On the Marketing
Tools landing page, we have categorized these tools into four buckets: Logos, Co-branded Collateral, Event Information,
and Messaging (shown below).
P a r t n e r W e l c o m e K i t
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Customer-Facing Resources
Splunk makes available to Partners the same collateral and presentations for customer use that Splunk uses with prospects and
current customers. A large list of documents and assets can be accessed to build a compelling presentation for your customers
(shown below).
P a r t n e r W e l c o m e K i t
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Deal Registration
Only Partner-generated registered deals are eligible for Partner contracted discounts. Requests from multiple partners
to register the same opportunity are approved according to the value. Requests to register new deals are approved
within 1-5 days.
For an overview of the Deal Registration process, watch this Partner Deal Registration video.
Deal Registration Requirements:
• The opportunity must be generated by partner activity.
• The partner must conduct pre-sales activities.
• Validated opportunity size.
• Registration entered via the Splunk Partner Portal.
• The opportunity must close within 90 days or be approved for an extension.
• Primary contact at the customer must be identified, and pre-sales and sales contact at the partner must
be identified.
Deal Registration Guidelines:
• The Splunk Deal Registration program does not offer Account Registration.
• Deal Registration is available for upgrades, expansions and renewals of existing accounts.
Deal Registration Approvals:
• Your leads, deal registrations and opportunities are visible to you via the Partner Portal.
Submitting a Purchase Order and Meeting Proof:
In order to meet sell-through requirements you must:
• Obtain your purchase order number
• Ship end user information (company name, contact name/phone number, address, email etc.)
• Provide special instruction if necessary (e.g. co-term, required license key’s delivery date). Splunk must be
notified of any requirements to break a license capacity into multiple keys on your PO.
P a r t n e r W e l c o m e K i t
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Sample Deal Registration Web Form:
License Key:
License keys are sent electronically to the end user by email typically within 24 hours after the order is booked
at Splunk.
Pricelist:
Our pricelist is generally updated every 6 months. Please contact your Splunk Channel Sales Manager for a copy of
the pricelist.
P a r t n e r W e l c o m e K i t
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Certification
Get certified! Get recognized! Get resources!
The Splunk Certification program offers role-based learning paths with validation labs, exercises and online tests. Get
certified to differentiate yourself and gain access to additional Splunk resources.
Certification Paths:
• Splunk Certified Sales Representative – For sales professionals. This learning path includes viewing online self-
paced enablement videos related to Splunk sales methodologies, core offerings, benefits and differentiators.
Take an online test to validate your knowledge and get your badge. Log in to the Partner Portal and click here for
details.
• Splunk Certified Sales Engineer I – For technical sales professionals. This learning path includes a subset of the
sales representative certification, introductory level training courses and illustration of demo and presentation
skills. Log in to the Partner Portal and click here for details.
• Splunk Certified Sales Engineer II – For advanced technical sales professionals. This learning path includes
completing the education courses, attaining architect certification, and doing a custom data load case study
exercise. Log in to the Partner Portal and click here for details
• Splunk Certified Architect – For technical professionals. This learning path includes the full core Splunk training
curriculum followed by a practical lab exercise. Candidates will illustrate their skills in the lab work for each
course and the final practical lab exercise. Take the individual courses online in our virtual classroom. Log in to
the Partner Portal and click here for details.
P a r t n e r W e l c o m e K i t
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Partner Enablement
The Partner Enablement Portal is your entry point to all internal facing sales and technical enablement materials like
demo scripts, technical overviews, baseline overviews, use cases etc. This is where you learn the ins and outs of “Selling
the Splunk Way.” The portal can be used to access information by course level, sales process area, use case area,
solution area or vertical market. The materials in this section of the portal are meant for enablement purposes only and
should not be distributed to customers or prospects.
P a r t n e r W e l c o m e K i t
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Professional Services
Splunk offers various professional service packages:
• Splunk Core Deployment Packages
• Splunk Core Deployment + Reporting Packages
• Splunk Upgrade Packages
• Splunk Advisory Services Packages
For additional information on Splunk’s Professional Services, click here.
P a r t n e r W e l c o m e K i t
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Education
Most Splunk Education courses are available in the virtual classroom. Virtual courses are delivered via a web
conferencing tool with a live Instructor. In addition to the lecture, there are hands-on exercises using our virtual lab
machines. It’s easy! All you need to participate is a Splunk-supported browser and a phone. To find and register for
courses click here.
For additional information on Splunk Education view our fact sheet.
If you have any questions about courses, pricing or the registration process, contact [email protected].
P a r t n e r W e l c o m e K i t
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Webinars
Splunk offers a series of webinars. Each month different subjects are covered, including technical and business issues.
To view Splunk’s featured webinars click here.
P a r t n e r W e l c o m e K i t
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Territory Coverage
North America Channel Manager Sales Territory Coverage
Region
States/Canada
Channel
Manager
Phone
Northeast
Connecticut, Maine, Massachusetts, New Hampshire,
New Jersey, New York, Pennsylvania, Rhode Island,
Vermont
Joe Massanova
609-220-8528
Southeast
Alabama, Delaware, Florida, Georgia, Kentucky,
Maryland, Mississippi, North Carolina, South Carolina,
Tennessee, Virginia
Connelly
Tomasovich
678-488-2693
North Central
Eastern Missouri, Illinois, Indiana, Iowa, Michigan,
Minnesota, North Carolina, Ohio, South Carolina,
Wisconsin
Jolie Nichols
347-850-2001
South Central
Arkansas, Iowa, Kansas, Louisiana, Minnesota,
Missouri, Nevada, Oklahoma, Texas, Wisconsin
Jolie Nichols
214-679-6889
Northern
California
All Northern California Sales Teams and Areas
John Collins
415-531-1995
Southern
California
Arizona, Colorado, Nevada, New Mexico, Southern
California, Utah
Jo Naken
949-241-2691
Northwest
Alaska, Idaho, Montana, Oregon, Washington,
Western Canada
AJ Kreshock
206-450-8088
Latin America Channel Manager Sales Territory Coverage
Region
States/Canada
Channel
Manager
Phone
Brazil
Brazil
Diogo Tamura
+55 11 98476
0076
Latin America
Argentina, Central America, Chile, Columbia, Ecuador, Paraguay, Peru, Uruguay, Venezuela
Ana Quezada
+1 972658
5628
Latin America
Argentina, Central America, Chile, Columbia, Ecuador,
Mexico, Paraguay, Peru, Uruguay, Venezuela
Stella
Gonzalez
+52 155 1048
8376
Public Sector Channel Manager Sales Territory Coverage
Division
States/Canada
Channel
Manager
Phone
BD/Channel Director
Chaz Hazzan
703-625-4938
Civilian
Karen
Grimes
703-855-4154
DoD
Justin Rice
443-838-3327
SLED
Chris
Bradford
703-969-8766
P a r t n e r W e l c o m e K i t
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Partner Marketing Support
Region
Title
Channel
Manager
Phone
Global
Senior Manager, Global Partner Marketing
Jessica McFarland
415-418-8803
Global
Channel Marketing Coordinator
Andrea Navarro
415-852-5681
P a r t n e r W e l c o m e K i t
Contact Us
Channel Sales Managers
Northeast:
Joe Massanova
Phone: 609-220-8528
Southeast:
Connelly Tomasovich
Phone: 678-488-2693
North Central:
Jolie Nichols
Phone: 214-679-6889
South Central:
Jolie Nichols
Phone: 214-679-6889
Northern California:
John Collins
Phone: 415-531-1995
Southern California:
Jo Naken
Phone: 949-241-2691
Northwest:
AJ Kreshock
Phone: 206-450-8088
Brazil:
Diogo Tamura
Phone: + 55 11 98476 0076
Latin America:
Stella Gonzalez
Phone: +52 155 1048 8376
Community Support
Documentation:
http://docs.splunk.com/Documentation
Community Wiki:
http://wiki.splunk.com/
Splunk Answers:
http://splunk-base.splunk.com/answers/
Splunk Apps:
http://splunk-base.splunk.com/apps/
Customer Support
Online:
Support Resources
Sales Contact Information
Toll Free: +1 866-GET-SPLUNK (+1 866-438-7758)
Americas:
Email: [email protected]
Federal, Local, & Government:
Email: [email protected]
Partnership Information
Email: [email protected]
Marketing
Email: [email protected]
Certification
Email: [email protected]
250 Brannan St., San Francisco, CA 94107 [email protected] | [email protected] 866-438-7758 | 415-848-8400 www.splunkbase.com
w w w. s p lu n k .com
© 2013 Splunk Inc . All right s re ser ved . S Splunk , Splunk>, Lis ten to Your Data , The Engine for Machine Data , H unk , Splunk Cloud , Splunk Storm and S PL are trademark s and regis tered trademark s of Splunk Inc . in the U nited State s and other countrie s . All other brand name s , produc t name s , or trademark s belong to their re spec tive owners . .
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