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TRANSCRIPT
Part 1: Presentation Extramural Services Part 2: Intervision
19th of March 2013
Content
• Structure local authority • Social House • Extramural services • Presentation of the different services
Structure local authority
• 2 local authorities – Town (= ‘gemeente’)
– public social welfare centre (= ‘OCMW’)
• Town – Living, Housing, Environment,… (website)
• Public social welfare centre – Welfare, Care, (individual) financial support
(benefits), Housing, Education,… (website)
• Special relationship…
Social House
• Established in 2002 • Social House = department of social welfare of
the town + public social welfare centre • Purpose of the Social House: 1 office for all
social public services • For the citizens of Kuurne • Not a legal agency but a co-production
Social House
• 3 functions: – Give citizens all the possible social information – Deliver social services (counter) – If not possible to help, refer citizens to other
services
Social House
• 3 departments: – ‘counter’
• Front-office + Health + Day care + Welfare benefits
– ‘social service’ • Individual problems (most financial)
– ‘extramural services’ • Services delivered at home or environment
Extramural services
• One of the 3 departments of the Social House
• EMS: services delivered at home in order to support people that need to be cared (in particularly elderly people) in their own house or environment
Extramural services
• 4 areas:
– Home-based care
– Policy for elderly people
– Project ‘Hoevewijk’
– (Work and social economy)
Home-based care
• Home care coordination • Housekeeping • Meals delivered at home • Social Support • Transport • Supporting (non-professional) carers NOT: • Nursing care • Personal care
Home care coordination
• Examples – if a person gets out of hospital – if there are a lot of care givers – in complex situations – …
• 1 point of contact • Together with the client • Coordinator does the follow up
Housekeeping
• Cleaning the house (domestic help) • On a weekly of 2-weekly basis – 4 hours a day • System of ‘vouchers’ (8,5 euro per hour) • The coordinator always visits the client for an
an assessment of the needs (+ controll) • 16 professional housekeepers (no volunteers) • 173 clients
Meals delivered at home
• For people who have difficulty with shopping, carrying food home or cooking for themselves
• Every day (incl Saturday and Sunday) • Hot meal • Customised: al sorts of diet, mixed-cut, a lot of
choises,… • The coordinator always visits the client for an
an assessment of the needs (+ controll) • 2 professionals (no volunteers), 122 clients
Social support
• 13 volunteers, 22 clients • visiting clients (f.e. on birthdays), shopping,
doing little chars, calling clients, help with admistration,…
• The coordinator always visits the client for an an assessment of the needs (+ controll)
• For free
Transport
• 13 volunteers, 22 clients • Transport to appointments, shops or events • In Kuurne • The coordinator always visits the client for an
an assessment of the needs (+ controll) • Fee per km
Support carers
• Supporting non-professional carers • 3x in a year bringing the carers together for
intervision and/or courses • Examples:
– Sleeping problems – Handling medication – Limits in care – What if the carer stops? – …
Policy for elderly people
• 1 coordinator • Activities:
– Supporting the ‘Local older people's forum’ – Supporting local societies – Front-office for all questions about ageing – Realise the action plan for elderly people
• Comparable with ‘Age UK’ but for Kuurne
Policy for elderly people
• Action plan – Creating newsletters – Organizing
• information activities about fall prevention • education programs about the Highway Code • computer training courses • Meeting moments between elderly people and
students
– Annual party for elderly people – Making an Information Guide – …
Project ‘Hoevewijk’
• Hoevewijk = neighbourhood in Kuurne with most elderly people
• Experiment • 200.000 EUR from the county • Mission: helping the people of the Hoevewijk
to live longer in their houses and environment by matching the areas ‘housing, ‘care’ and ‘welfare’
• Goal after experiment: Local Service Centre
Project ‘Hoevewijk’
Elderly people People with disabilities “the neighbourhood” Housing : - sufficiant supply affordable housing quality of housing measured - accessible environment fysically presence of care services mobility Care: - supply of different care systems presence of care services cooperation between all the caregivers courses - accessibility information, care coordination, care-counter transparent waiting list Welfare: - caring community citizens take care of each other Supporting informal caregivers (family and friends) - stimulating participation prevent social isolement Offering activities participation
3 target groups 3 areas
Project ‘Hoevewijk’
• Housing: – Fall prevention: information – Adapting house: information – 1 day a week: counter housing – Multi screening
• Care: – Front-office care – Cooperation with and consultation of other
suppliers – Research 24h-assistance
Project ‘Hoevewijk’
• Welfare: • Weekly presence of ‘buurtwerker’ • Activities (playing cards, bingo, watching Tour de
France, listening to music, …) • Supporting local societies (f.e. hiring infrastructure) • Starting ‘council’ Hoevewijk to increase participation • Presence of an ‘public internet space’ • …
QUESTIONS ?
Part 1: Presentation Extramural Services Part 2: Intervision
19th of March 2013