Paoli Hospital Palliative Care/Pain Management

Intranet Implementation Plan

Version 1.0

February 10, 2010

Presented by:

Michael J. Floriani

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Intranet Implementation Plan

This document outlines the scope, roles and responsibilities and project timelines associated with the development and maintenance of Paoli Hospital’s Palliative Care Intranet website.

Vision and purpose

The purpose and vision of the Paoli Hospital’s Palliative Care Intranet is to offer an extension of supportive services to clinicians, nurses and social workers through an online centralized repository of Palliative Care and Pain Management information. This facilitates communication with healthcare teams and patient families in dealing with patient comfort and support for end-of-life decisions. This support extends to other hospitals served by the Main Line Health System through its RedDot® Content Management System infrastructure.

Strategic objectives

The Intranet site will provide internal and external information pertaining to Palliative Care. The focus of this site will encompass only Palliative Care initiatives provided through Paoli Hospital’s department and will be controlled and maintained by the department’s Palliative Care / Pain Management Coordinator(s).

Critical success factors

To successfully develop a fully functional Palliative Care site, the following are required to meet this deliverable:

Training, hosting, system availability and technical support from the health system’s Information Services.

Availability of department personnel to provide content for web pages, supporting materials for the system and guidance in website hierarchy.

Approvals of hosting or copying copyrighted materials will be obtained or initiated by the Palliative Care / Pain Management Coordinator prior to the completion of a development environment site.

Conversion of documents to site-specific format will be completed by department coordinator. Assistance will be provided by project lead or other health system technical resource.

Technology

All Palliative Care information will reside on the Main Line Health System’s RedDot® Content Management System and will use the RedDot® Content class templates utilized by other departments within the health system to ensure consistency of look and “feel”.

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Other software tools used will be limited to modifications of organization-provided pictures, source documents, graphics and conversions of these documents to Portable Document Format (PDF).

Deliverables

Deliverables for this project will include the following:

Implementation Plan document

Development environment (Test Site) Intranet

Migration of the Development Intranet environment to a Production environment for productive use.

User manual for maintaining and modifying existing content only. This manual does not replace the existing RedDot® Content Management System (CMS 7) documentation provided through the Main Line Health System.

Content

The below website schematic identifies the general structure of content for the Palliative Care Intranet. As further content is identified, the information will be integrated into this implementation plan and identified through version control of this document.

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Team structure

The following table provides contact information for those involved in the development of the Palliative Care Intranet. Additional contact information will be added as necessary.

Role Resource name Contact Information

Project lead Michael Floriani 484-459-0962

Michael.floriani@villanova.edu

Department Contact

Cynthia Wagner 484-565-1646

wagnercy@mlhs.org

Project schedule

The illustrated project schedule identifies estimated durations and sequencing of activities to ensure this project is completed by April 20, 2010. Changes may result based on resource availability, scope or other risks either identified or unknown.

Content development

All content for the Palliative Care Intranet will come from existing internal and external sources. Any content to complete site web pages will be developed by hospital resources and proofread and/or enhanced, if necessary, by the project lead.

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Graphic assets

Graphics for the Palliative Care Intranet will be limited to enhance site performance and aesthetics for optimum user experience. The site may incorporate images of departmental staff; however, any further additions of images from events/conferences, etc. will only be added beyond the initial “go-live” date and maintained by the department coordinator. Risk of degraded performance as a result of additional image complexity is the responsibility of this personnel.

Quality/Functionality testing

Testing will be done by departmental resources based upon the hierarchy established for the site. Each hyperlink and page load will be tested to ensure there are no unforeseen undesirable quality issues or poor performance. Any administrative tools within the RedDot®

Content Management System that ensure these links are functional can be used in lieu of user hyperlink testing.

Maintenance plan

Periodic maintenance to ensure information relevance and operational links or external sites will be the responsibility of the Main Line Health Systems personnel. Any system backup procedures and technical support are managed by the Information Services of the health system.

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