Fall 2010

E M P LO Y E E N E W S L E T T E R

INSIDE THIS ISSUE

Executive Spotlight Aron Klein,

Vice-President, Finance

Clinical Excellence

Mission, Values, Philosophy

da Vinci® SurgicalSystem Debuts

In McLean County at BroMenn

Building on Excellence

Paving the Way

Eureka’s A-Team

Marion Mapel Retires After 45 Years of Service

New President

“The Mission of

Advocate Health

Care is to serve

the health needs of

individuals, families

and communities

through a wholistic

philosophy rooted

in our fundamental

understanding of

human beings

as created in the

image of God.”

p.1

Building on ExcellenceThe campus planning portion of our Vision 2020 is coming into focus. Over the past several months, construction crews have been working hard to make our plans for the future become reality.

Patient Tower at Advocate BroMenn Medical CenterBack in May, the community gathered and a groundbreaking ceremony was held to commemorate the official start of construction on the 79,000 sq. ft. addition that will replace the Mother/Baby and Critical Care Units. This marked a key step in a process that began over six years ago with discussions between BroMenn leaders, our community and health care forecasting consultants.

“This is an exciting time for our community, for BroMenn, and for Advocate Health Care,” says former President Roger Hunt. “[The design of the facility] will take us well into the future and help us as we grow and expand as a health care institution.”

Physicians, nurses and staff worked together with architects to design aspects of the new addition, which will modernize units of the hospital that currently reside in areas built over 40 years ago. For the Mother/Baby Unit, the overall environment will be specially designed for the experience of birth and the care of newborns during their first days, and will assure the privacy and safety of new moms and their families.

(continued on pages 4 & 5)

PHOTO HERE

PHOTO HERE

EXECUTIVE SPOTLIGHT

Aron KleinVice-President, Finance

A member of the Advocate family since 2000

You may have noticed a new face on the

Executive Team at BroMenn and Eureka. Aron

Klein, former director of finance at Advocate

Lutheran General Hospital, has made his way

to Central Illinois, taking over where Penny

Cermak left off.

Klein has a bachelor’s degree in business

administration and masters’ degree in

healthcare administration from the University

of Iowa, Iowa City. He is also a certified public

accountant, a certified healthcare finance

professional and a father. Please welcome

Aron to our branch of the Advocate family

tree.

Hometown: Appleton, WI

Childhood aspiration: To play in the

Super Bowl for the Green Bay Packers!

First job: Hallmark Store – I stocked the

shelves when I was 13.

Best part of your job: Participating

in developing the strategic direction

of the hospital to best meet the

needs of the community and

those we serve.

Clinical Excellence Several Departments Gain Recognition for Quality Care

Cardiac CareBlue Cross and Blue Shield of Illinois has designated Advocate BroMenn Medical Center as a Blue Distinction Center for Cardiac Care. To date, more than 400 facilities nationwide have received a Blue Distinction Center for Cardiac Care designation.

Blue Distinction is a designation awarded by Blue Cross and Blue Shield companies to medical facilities that have demonstrated expertise in delivering quality health care. The designation is based on rigorous, evidence-based selection criteria established in collaboration with expert physicians’ and medical organizations’ recommendations.

To be designated as a Blue Distinction Center for Cardiac Care, Advocate BroMenn Medical Center met the selection criteria posted at www.BCBS.com, which includes:

• anestablishedcardiaccareprogram,performing required annual volumes for certain procedures • appropriateexperienceofitscardiacteam,including sub-specialty board certification for interventional cardiologists and cardiac surgeons • fullfacilityaccreditationbyaCMS-deemednational accreditation organization • lowoverallcomplicationandmortalityrates • acomprehensivequalitymanagementprogram

“We are pleased with this distinction; we look at it as a recognition of the hard work that’s been done by multiple teams,” says James McCriskin, DO, cardiologist, Advocate Medical Group - IHLA.

BroMenn also earned the American Heart Association (AHA) “Mission: Lifeline” Bronze Performance Achievement Award in recognition of the hospital’s commitment and success in implementing a higher standard of cardiac care that effectively improves a patient’s survival from the deadliest form of heart attack.

Hospitals that received this award have demonstrated for 90 consecu-tive days that at least 75 percent of its eligible STEMI (ST Elevation Myocardial Infarction) patients (without contraindications) are treated within 90 minutes of entering the hospital and are discharged following the AHA’s recommended treatment guidelines. Currently, 86 percent of BroMenn’s STEMI patients receive the necessary treatment in less than 60 minutes.(continued on page 3)

(continued on page 3)

p.2

EXECUTIVE SPOTLIGHTDiabetes ServicesDiabetes services offered at both BroMenn and Eureka Hospital were recently awarded the prestigious American Diabetes Association (ADA) Education Recognition Certificate. The certification indicates that the ADA acknowledges that the hospitals’ programs offer high-quality diabetes self-management education, which is an essential component of effective diabetes treatment.

BroMenn’s program was first awarded this certification in 2001; Eureka Hospital was originally honored in 2005. This re-certification recognizes that the programs continue to meet the national standards for diabetes self-management education programs.

Infection ControlBroMenn Medical Center was one of only 44 hospitals in the state whose Intensive Care Unit had no central line-associated bloodstream infections (CLABSIs) during 2009, according to a recently published report by the Illinois Department of Public Health (IDPH). According to the IDPH report, BroMenn’s results are “significantly lower than expected (predicted)” for a hospital having the same number of days with ICU patients on central lines. Not only were BroMenn patients free from CLABSIs during 2009, but the hospital’s ICU has had a run of 46 consecutive months without a CLABSI.

“This is a testimony to our staff’s adherence to solid, evidence-based practices and the commitment they have to patient safety,” said Ann Frederick, BroMenn’s director of quality resource management. Wound CareThe Center for Wound Healing and Hyperbaric Medicine at Advocate BroMenn Medical Center received the Center of Distinction Award recognizing clinical quality, high patient satisfaction rates, exceptional healing results and outstanding clinical outcomes. The center has a heal rate of 96 percent compared to the national benchmark of 88 percent. The median of days to heal is 28 days. “We can help our patients heal faster and cheaper because of the resources we have available to us,” says Marcia Hauter, MD, center medical director and family practice physician.

Patient SatisfactionAdvocate Home Health Services, formerly BroMenn Home Health Services, has been recognized for excellence in patient satisfaction. Professional Research Consultants, Inc. (PRC), a national administrator of patient satisfaction studies, announced Home Health as a Top Performer. The crystal Overall Top Performer award is given annually to each health care facility, health care provider, outpatient service line or inpatient unit that scores at or above the 100th percentile for the Overall Quality of Care percent “Excellent” score in PRC”s national client database.

Editors’ Note: This article was intended as a sampling of some of the recent awards acquired by Advocate Health Care’s Central Illinois locations. If you would like to submit a recognition for future publication consideration, please contact the Public Affairs and Marketing Department at Advocate BroMenn Medical Center. n

(continued)

What’s playing in your car on your drive to work: I have satellite radio in my car due to

the long commute I had to Lutheran General, so

I tend to listen to anything from CNN Headline

News to current Rock Music…it all depends on

the day, and the traffic!

Piece of technology you can’t live without: My Blackberry…I’d be completely

lost!

Favorite thing to do outside of work: I have two sons (3 and 5 years old),

and we tend to play lots of sports together in

the yard…football, baseball, golf, soccer, etc.

Spending time with them is far and away

my favorite thing.

Favorite holiday: I absolutely love the fall

when the weather starts to cool off and football

season is in full swing. I know it’s not a holiday,

but it should be!

Favorite quotation:“The difference between

a successful person and others is not a lack of

strength, not a lack of knowledge, but rather a

lack of will” –Vince Lombardi

p.3

BroMenn recently held the 2010 Associate

Giving Campaign themed Paving the Way.

This year, funds were raised to support the

new Patient Tower and the Helping Hands

Fund (an associate crisis assistance fund).

Thanks to the generosity of the associates,

BroMenn surpassed its three-year goal of

$700,000! Nearly 50 percent of associates

participated in the campaign (industry

standard is 24 percent) and were encouraged

by CEFCU’s $50,000 Challenge Gift to the

campaign. This year was the first year Joan

the Coan was introduced to the associates.

Joan traveled throughout the hospital

as a trophy for weekly team challenges.

Throughout the campaign, she acquired

accessories from a number of departments

and added to the fun of this worthy cause.

She is pictured above with Roger Hunt,

former president.

Building on Excellence (continued from p.1)

PAVING THE WAY

p.4

The Critical Care Unit will be strategically located close to a number of service areas that support the care of seriously ill patients and will include all contemporary features of critical care.

Currently, there are 30-50 workers on-site each day, depending on that day’s work plan. As of September, the overall project was considered to be 12 percent completed. An estimated completion date is set for spring 2012.

Advocate Medical Group in EurekaEureka Hospital and Advocate Medical Group’s Town and Country Healthcare also celebrated their groundbreaking in May as construction began on a new 11,800 sq. ft. addition to the hospital that will provide expanded space for Town and Country’s five family medicine physicians and one family nurse practitioner.

Town and Country is currently housed in a much smaller space within the hospital. The new addition will offer the patients 18 exam rooms, two procedure rooms and an expanded waiting area. It will include four nurses’ stations, offices for each physician, consulting space and a separate outside entrance.

Progress notes for this project include completion of utilities, roofing and interior framing. The project will be near completion by the end of the calendar year.

Ambulatory Center in BloomingtonBroMenn has plans to build an outpatient medical facility offering leased physician offices and administrative support plus three hospital services: diagnostic radiology, laboratory and therapies. The proposed outpatient medical facility will be on the east side of Bloomington, near the Central Illinois Regional Airport at the intersection of Empire and Trinity (Empire Business Park). Because of the hospital services involved, this project required approval by the Illinois Health Facilities and Services Review Board. Approval was granted at a recent meeting of the Board.

If you pass by on Route 9, you will see land is being cleared for site development.

MBU/ICU TOWER PROJECT • Structural steel erection approximately 30% complete

• Deep foundations complete

• Foundation walls 90% complete

• Main entry re-work complete

• Utility/physical plan work 40% complete

Eureka Hospital just finished its Associate

Giving Campaign titled: A-TEAM (Advocate

—Together Every Associate Matters). Nearly

95 percent of Eureka associates donated

to this year’s campaign that helped raise

money for a modernization project of new

flat screen TV’s for the inpatient rooms.

Twenty-one associates pledged one hour

of pay per month for the new technology.

Almost $13,000 was raised. Games, prizes,

and even a raffle for a “prime” parking spot

encouraged the associates to participate in

the campaign. All donors were recognized

in a display inside the cafeteria.

EUREKA’S A-TEAM

p.5

Childcare CenterAfter years of planning and coordination, the vision of a new child care site for BroMenn associates has been realized. As part of a collaboration between BroMenn, Illinois State University and Illinois Wesleyan University, the land at the corner of Main and Harris Streets just north of the BroMenn campus now houses a brand new childcare facility.

Employees from all three partnering organizations have access to a state-of-the-art facility that offers the same quality care as provided in the past but with the benefits that a new facility brings. Amenities include a larger playground area, observation windows, on-site kitchen and designated space for motor skill development. The facility is operated by Rogy’s Learning Place.

With less than ten years now standing between us and the year 2020, it is clear that our goal to have the right facilities to support the community and its health needs into the future is taking shape and a once distant view of our footprint is coming into focus. n

BUILDING GREEN — Construction planning for the new

patient tower has included several “green” items including the following:

• LowVOCmaterialsandfinishes• High recycled content in vinyl flooringandcarpetbacking

• LowEandArgonfilledglass• 92% of Medpark II was recycled

Mission, Values, PhilosophyAdvocate Health Care’s Mission, Values and Philosophy were introduced to BroMenn and Eureka associates and volunteers this summer. The “MVP” roll-out began with the retirement of ICARE and its associated artwork and a celebration of the history of our values and culture.

“Throughout our 114-year history, the foundation of our work and mission has largely remained the same,” states Rev. Bill DeLong, VP, Mission & Spiritual Care Services. “Our faith-based roots will stay intact until we cease to exist.”

DeLong is responsible for spearheading MVP integra-tion alongside a multi-disci-plinary committee of associ-ates. That integration began

with June’s kick-off event and subsequent training of over 1200 associates and volunteers. “I hope they (associates/volunteers) got a sense of what we are all about in terms of our mission, values and philosophy, and realized that this is what we’ve been all about for 100+ years, since the early days of Brokaw, Mennonite and Eureka Hospitals,” says Kathleen Lorenz, service excellence specialist and chair of the MVP committee. “Hopefully this MVP training reacquainted us with our history and inspired us to carry our ‘mission, values and philosophy’ torch a little higher and a littler brighter!”

While Understanding MVP training sessions marked the beginning of Advocate MVP in Central Illinois, the celebration of and dedication to MVP will not stop there. “My vision for MVP at our BroMenn, Eureka and other Central Illinois locations would be that we always keep the message of our mission, values and philosophy alive and well and out in front of us—with visual reminders of our history and values, with fun MVP days, and with the celebrations for our MVP nominees and value leaders. I want the MVP message to be something that is around us and a part of our being here at work,” says Lorenz.

That vision will be realized through the behaviors of all associates and volunteers as we reframe the kind actions and dedicated service that endure on our campuses into Advocate MVP. n

p.6

In 1965, Marion Mapel began her first job at Brokaw Hospital as a medical transcriptionist. Forty-five years and many memories later, Mapel has decided that she is ready for the next phase of her life, retirement.

After working in Medical Records for 33 years in a variety of roles, Mapel changed directions a bit in 1998, when she joined the Human Resources Department. A few years later she became a credential coordinator for the Physician Hospital Organization (PHO) and later that area’s department manager. Although she has worked in several different areas, she doesn’t favor one over another. “Every one has been a wonderful learning experience and has taught me something I will hold on to as I start a new chapter of life,” says Mapel.

For Mapel, retiring is similar to moving away from a close family. Over the years, her co-workers quickly became friends that later turned into family. Working with the same people every day enabled her to watch their families grow and their lives change as each grew older. She will miss the family and also working with the physicians and observing their transformations.

Mapel witnessed both mergers and believes in positive change. “The transition will be beneficial for both BroMenn and its community as Advocate enhances the BroMenn tradition,” says Mapel. “The marriage may have some bumpy roads, but in the end, the children are the most invaluable assets.”

We look forward to seeing Marion back on campus in a pink smock someday, sharing her wealth of knowledge.

MVP Committee Members:Bill DeLong, Mission & Spiritual Care; Amy Follmer, Accounting; Kathy Heitman, Patient Accounts; JP Hill, Purchasing;Lynn Hutley, Public Affairs & Marketing;Tamara Johnson, Critical Care;Susan Kaufman, Mother/Baby Unit;Kathleen Lorenz, Patient Relations;Janet Lovell, AMG - Twin Cities Behavioral Health; Ron Noramczyk; Patient Access; Lance Reiman, Eureka Therapy;Becky Sengpiel, AMG - Crossroads

MARION MAPEL RETIRES AFTER 45 YEARS OF SERVICE

Above: Brandy Brown and Sue Paxton, Patient Accounts, take a look at the history display during the MVP kick-off.

Advocate BroMenn Medical Center is the first hospital in Bloomington-Normal to purchase and use the da Vinci® Surgical System, which can be used for a range of minimally invasive procedures in cardiac, urology, gynecology and general surgery. The da Vinci System enables highly magnified visualiza-tion inside the body and

greater precision while making it easier for surgeons to operate using small incisions. This innovation results in many potential patient benefits, including decreased risk of infection, less blood loss, significantly less pain, shorter hospital stays and faster recovery times.

da Vinci Prostatectomy is the #1 treatment option for prostate cancer. Given its dramatic adoption rate by urologists since its introduction in 2001, this approach surpassed open surgery to become the gold standard treatment for prostate cancer surgery in the U.S. Vicken Chalian, MD of Kulb & Chalian Urology in Bloomington became the first urologist to perform surgery with the da Vinci® at BroMenn in late summer.

Gynecologists have also adopted the da Vinci surgical System for a range of gynecologic surgeries including hysterectomy and myomectomy. Dr. Jeffrey Galvan, having previously used the da Vinci® at anotherhospital, took the first case at BroMenn—a vaginal hysterectomy on August 19.

Additional members of BroMenn medical staff are trained and offering this new type of minimally invasive surgery. At press time, a total of 17 proce-dures had been completed using this technology.

One in three women in the U.S. will have a hysterec-tomy before she turns 60. While no woman wants to face surgery, today the vast majority of gynecologic conditions— from endometriosis to uterine fibroids, heavy menstrual bleeding to cancer—can now be treated effectively without a big incision. For most women, da Vinci Hysterectomy offers numerous potential benefits over traditional open surgery. Since it was cleared by the FDA in 2005, surgeons have performed more than 100,000 da Vinci Hysterectomies. n

p.7

da Vinci®SurgicalSystemDebutsIn McLean County at BroMenn

There is a new group of volunteers at

Advocate BroMenn Medical Center but

they are not wearing pink smocks or

blue vests. Instead, they are sporting

fur coats. They are the “hounds” of the

Hound Rounds Pet Therapy Program

introduced at BroMenn.

The program currently includes four

adult handlers and five dogs. Pet visits

are available in the Acute Rehab Unit

and at Adult Day Services. “We started

the program small but hope to expand

it to other departments,” says Sue

Seibring, volunteer manager. “Right

now visits are held every Monday

afternoon; we call it our ‘Hound Round

Day.’”

Like traditional volunteers, the hounds

are warm, friendly and compassionate.

Their visits to patients can reduce

feelings of stress, anxiety and loss.

Research has demonstrated that

patients report less pain when the

pets visit. The visits also help patients

socially. “We notice that the pets are

conversation starters,” Seibring says.

“Many of the patients start to talk about

the pets they’ve owned and loved.”

Dogs in the program are certified

through the national “Therapy Dogs,

Inc.” organization and receive training

at the Town and Country Kennel Club.

Patients and clients of the services

participating in the Pet Therapy

Program, or their family members, may

request a visit. The dogs only visit if

they have permission from the patient.

FURRY VOLUNTEERS HELP PATIENTS FEEL BETTER

W H AT ’ S N E W

Advocate Health Care has begun a system-wide branding campaign. This campaign will bring to life the essence of who we are, who we aspire to be and what we stand for as a system. Our new tag line is Inspiring Medicine. Changing Lives.

Together, all 30,000+ Advocate associates and 6,000 affiliated physicians uphold our “brand promise” every day, through your dedication and service to our patients, business partners and communities we serve. Our new messaging will convey this through images and stories.

To view the elements of the campaign, you can visit inspiringmedicinechanginglives.com. While there, don’t miss the inspiring stories or the opportunity to share your own personal stories of inspiring medicine and lives changed through the care you provide.

You have likely noticed a commercial presence of this campaign on television. We look forward to personalizing the messages to BroMenn and Eureka this fall.

Non-Profit Org.U.S. Postage

PAidBloomington, IL

Permit No. 42Virginia at FranklinNormal, IL 61702

Colleen Kannaday

Advocate Health Care is pleased to announce the appointment of Colleen Kannaday as the next president of BroMenn Medical Center and Eureka Hospital.

E M P LO Y E E N E W S L E T T E R

p.8

Pacemaker is published by the Public Affairs & Marketing Department at Advocate BroMenn Medical Center for the associates and retirees of Advocate Health Care facilities in Central Illinois.

Editor: Lynn Hutley

Contributors: Eric Alvin, Gerrie Gustafson, Patience Long, Melissa Osterbur, Megan Sorrells

Kannaday has nearly 20 years of experience as an executive health care leader. Most recently she served as president of St. Francis Hospital and Health Center, Blue Island, IL. In this role, she led a critical turnaround and stabilization strategy for the hospital, a 410-bed acute care facility with an operating budget of $170 million, 1,400 associates and 350 physicians. Kannaday also served as vice president of operations and interim president at Saint Eugene Community Hospital, Dillon, SC.

Kannaday received her master’s degree in health administration from St. Louis University, St. Louis, MO and bachelor’s degree in political science from Santa Clara University, Santa Clara, CA. She has served on the boards and a variety of committees for the Illinois Hospital Association and Metropolitan Chicago Healthcare Council, as well as the boards of several community organizations including the Chicago Metropolitan Heart Association.

Kannaday is relocating to the Bloomington/Normal area with her husband and two children, ages 5 and 11. n

New President