PACDEFF 2010

Karina Francks & Robbie Ferkatovich

BUILDING ON CURRENT BEST PRACTICE

MOVING TOWARDS AN ASSESSMENT ENVIRONMENT

CURRENT LAY OF THE LAND

CONTENT-K&A OR KA&S

HOW REGULAR

WHERE ARE YOU HEADING

LENGTH OF PROGRAM

CONTENT SOURCE

WHO ARE YOU

COURSE CONTENT

DISCUSSION

CURRENT STATE OF PLAYCURRENT

OVERVIEW OFCRM/NTS/HF

COURSE PRESENTATION

K&APREDOMINANTLY

KNOWLEDGED BASED. SOME

ATTITUDE & SKILLS

NO REGULATORY REQUIREMENT

PASS BY ATTENDENCE

TICK BOX ASSESSMENT

THE CHANGING LANDSCAPE

INTRODUCTION OF A CRM/NTS/HFASSESSMENT

REQUIREMENT.

JUNE 2011 INTRODUCTION BY CASA

FOLLOWED BY A 2 YEAR TRANSITION FOR CAA.

THE NEW FUTURE.

GIVEN THE NEW PARAMETERS WHAT DOES THE FUTURE HOLD

FOR CRM TRAINING?

COMPENTENYLEVELS

& BEHAVIOURAL

MARKERSESTABLISHED

INTER RATER RELIABILITY

|CONSISTENCE

IN ASSESSMENT

CRM/NTS/HFTRAINING & CONTENT LINKS IN ALL TRAINING POSITIONS

TRAINER SPECIFIC CRM/NTS/HFUPSKILLING

ESSENTIAL TO THE

FUTURE FACE OF

CRM/NTS/HF

MOVING FORWARD.

• WHAT DOES THE NEW COURSE LOOK LIKE?

• WHAT IS REQUIRED?

• ISSUES AND RECOMMENDATIONS

ASSESSINGCRM

WHO WHAT WHERE

ICA

WHEN

TRAINER

TRAININGCAPTAIN

OPERATIONALDEFINITIONS

BEHAVIOURALMARKERS

FROM CURRENT COMPETENCIES

REVALSCAB-TRAINER

CLASSROOMSCENARIOS

INFLIGHT

RTP’SCBT

INFLIGHTLINECHECK

CLASS ROOMSCENARIOS

OBSERVABLE SCENARIOS

SHAREDSPECIFIC

INCIDENTS

COURSESHARING

TRAIN THE TRAINER

CO-OPERATION INDUSTRY

WIDEBEHAVIOURMARKERS

ABILITYTO

OBSERVE

NUMBEROF

ASSESSORS

STANDARDSMEETS

OROMISSION

CHECKLISTOF

BEHAVIOUR

HOW

CONSIDERATIONS

• COST FACTORS FOR DEVEOPMENT OF ASSESSMENTS BOTH FOR SMALL AND MEDIUM AIRLINES

• TIME COST• ALLOCATION OF RESOURCES• RESOURCES FOR TRAIN THE TRAINER. • COURSE CONTENT

• ESTABLISHMENT OF A GENERIC INDUSTRY STANDARD FOR BEHAVIOURAL MARKERS/ BEHAVIOURAL COMPETENCIES (BELINDA) FOR CABIN CREW

• ESTABLISHMENT OF A CONSISTENT ASSESSMENT SYSTEM TO CEMENT INTER RATER RELIABILITY(MATHEW THOMAS)

• DEVELOPING CRM/NTS/HF LINKS IN COMPENTCY ASSESSMENT ACROSS ALL LEVELS

THANK YOU FOR YOUR

PARTICIPATION TODAY

Karina Francks & Robbie Ferkatovich 2010