Ozzy RuizPhone: 509-449-9332 Email: ozzyruiz@outlook.com

Skills Software: Microsoft Windows 7, 8, VPN, Microsoft Office, iOS, OS X Hardware: Computer assembling and maintenance, software and application installation to user

standards, hardware configuration and troubleshooting, and peripheral device management. Networking: Processing network connections, DNS, Virus Protection and Eradication, Knowledge of

Internet OSI model and protocols, and maintaining modems, routers and switches. Certification: MOS Excel 2013

Professional Experience

Expedia Bellevue, WAIT Technical Support July 27, 2015 - Present

Completed over 40 tasks weekly while providing great customer service and keeping team workloads to a minimum.

Assembled over 9 desktop systems weekly for new employees. Recognized with “Way-to-Go” award for providing proactive assistance to co-workers. Assisted and supported an entire floor that been relocated (50+ desks).

Nordstrom Rack Seattle, WAShoe Salesperson May 23 2014 – Present

Restocked and organized the sale floor twice a day to provided customer more choices which increase the department sale volume.

Informed every customer I meet about special promotions and reward program which then encourage the customer to return back.

JCPenny Seattle, WASupport Specialist September 2013 - May 2014

Operated and collaborate daily with the advertising and sales staff to produce signage for customers to promote advertise special promotion.

Education

YearUp / Bellevue College Seattle, WAStudent March 03, 2015 – Present

Year Up is a leading one year career development program with 250 corporate partners around the country; the program includes college level courses, professional training, and six month internship.

Earning 27 college credits towards an Introduction to Technical Support Certificate, in partnership with Bellevue College.

Seattle Central College Seattle, WAStudent January 2012 – June 2012

Brewster High School Brewster, WAStudent September 2005 – June 2009