overview & outlook for the commercial p/c insurance ...overview & outlook for the commercial...

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Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information Institute September 15, 2016 Robert P. Hartwig, Ph.D., CPCU, Special Consultant Insurance Information Institute 110 William Street New York, NY 10038 Tel: 917.453.1885 [email protected] www.iii.org

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Page 1: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond

Trends, Challenges & Opportunities

Insurance Information Institute

September 15, 2016

Robert P. Hartwig, Ph.D., CPCU, Special Consultant

Insurance Information Institute 110 William Street New York, NY 10038

Tel: 917.453.1885 [email protected] www.iii.org

Page 2: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

2

Insurance Industry:Financial Update & Outlook

2015 Was a Reasonably Good Year and Similar to 2014

2016: Could Be Similar to 2015

2

Page 3: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

P/C Industry Net Income After Taxes1991–2016:Q1 2005 ROE*= 9.6%

2006 ROE = 12.7%

2007 ROE = 10.9%

2008 ROE = 0.1%

2009 ROE = 5.0%

2010 ROE = 6.6%

2011 ROAS1 = 3.5%

2012 ROAS1 = 5.9%

2013 ROAS1 = 10.2%

2014 ROAS1 = 8.4%

2015 ROAS = 8.4%

•ROE figures are GAAP; 1Return on avg. surplus. Excluding Mortgage & Financial Guaranty insurers yields a 8.2% ROAS in 2014, 9.8% ROAS in 2013, 6.2% ROAS in 2012, 4.7% ROAS for 2011, 7.6% for 2010 and 7.4% for 2009; 2015E is annualized figure based actual figure through Q3 of $44.0

Sources: A.M. Best, ISO; Insurance Information Institute

$1

4,1

78

$5

,84

0

$1

9,3

16

$1

0,8

70

$2

0,5

98

$2

4,4

04 $3

6,8

19

$3

0,7

73

$2

1,8

65

$3

,04

6

$3

0,0

29

$6

2,4

96

$3

,04

3

$3

5,2

04

$1

9,4

56 $

33

,52

2

$6

3,7

84

$5

5,8

70

$5

6,6

22

$1

3,9

16

$3

8,5

01

$2

0,5

59

$4

4,1

55

$6

5,7

77

-$6,970

$2

8,6

72

-$10,000

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

$80,000

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

14

15

16:Q

1

Net income in Q1:2016 on an

annualized basis was on

track to match full-year 2015

$ Millions

Page 4: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

-5%

0%

5%

10%

15%

20%

25%

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

14

15

Profitability Peaks & Troughs in the P/C Insurance Industry, 1975 – 2015

*Profitability = P/C insurer ROEs. 2011-15 figures are estimates based on ROAS data. Note: Data for 2008-2014 exclude

mortgage and financial guaranty insurers.

Source: Insurance Information Institute; NAIC, ISO, A.M. Best, Conning

1977:19.0%1987:17.3%

1997:11.6% 2006:12.7%

1984: 1.8% 1992: 4.5% 2001: -1.2%

9 Years

History suggests next ROE

peak will be in 2016-2017

ROE

1975: 2.4%

2013 9.8%

2014 8.4%

2015: 8.4%

Page 5: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

5

ROE: Property/Casualty Insurance by Major Event, 1987–2015

* Excludes Mortgage & Financial Guarantee in 2008 – 2014. Sources: ISO, Fortune; Insurance Information Institute.

-5%

0%

5%

10%

15%

20%

87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15

P/C Profitability Is Both by Cyclicality and Ordinary Volatility

Hugo

Andrew, Iniki

Northridge

Lowest CAT Losses in 15 Years

Sept. 11

Katrina, Rita, Wilma

4 Hurricanes

Financial Crisis*

(Percent)

Record Tornado Losses

Sandy

Low CATs

Modestly higher CATs

Page 6: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

-5%

0%

5%

10%

15%

20%

25%

50

52

54

56

58

60

62

64

66

68

70

72

74

76

78

80

82

84

86

88

90

92

94

96

98

00

02

04

06

08

10

12

14

1950 - 1970

Low

Volatility

P/C Insurance Industry ROE: Magnitude of Cyclicality, Volatility Changes Over Time, 1950-2015

.

Source: Insurance Information Institute

1971 - 1992

Extreme

Volatility

1993 - 2008

Moderate

Volatility

2009 - Present

Modest

Volatility

Page 7: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

7

Return on Equity by Financial Services Sector vs. Fortune 500, 2004-2015*

*GAAP basis. Sources: ISO, Fortune; Insurance Information Institute.

-2%

0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

04 05 06 07 08 09 10 11 12 13 14 15E

Fortune 500 P/C Insurers Life Insurers Commercial Banks(Percent)

Average: 2004 - 2014

Fortune 500: 13.9% Commercial Banks: 9.8%

Life: 8.2% P/C: 7.1%

Banks and Insurers Have Substantially Underperformed the Fortune 500 Since the Financial Crisis

Page 8: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

8

RNW All Lines, 2005-2014 Average:Highest 25 States

19

.9

19

.0

14

.0

13

.3

13

.2

13

.0

11

.9

11

.7

11

.7

11

.5

11

.3

11

.1

11

.0

10

.9

10

.8

10

.6

10

.6

10

.5

10

.3

10

.0

9.9

9.6

8.9

8.9

8.8

8.3

0

2

4

6

8

10

12

14

16

18

20

22

HI AK VT ME ND FL WY NH VA ID UT NC WA MA SC OH WV OR DC CA RI CT MD NM SD MT

The most profitable states over the past decade are

widely distributed geographically, though none

are in the Gulf region

Source: NAIC; Insurance Information Institute.

Profitability Benchmark: All P/C

US: 7.7%

(Percent)

Page 9: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

9

7.8

7.8

7.7

7.5

7.5

7.4

7.3

7.3

7.1

7.1

7.0

6.9

6.8

6.5

6.3

6.2

6.1

5.5

5.1

5.1

4.7

4.1

3.4

1.7

-7.4

-9.4

-11

-9

-7

-5

-3

-1

1

3

5

7

9

PA WI US IL TX IA KS MN AR NE IN CO AZ KY MO TN NV NJ GA NY DE AL MI OK MS LA

RNW All Lines, 2005-2014 Average:

Lowest 25 States

Source: NAIC; Insurance Information Institute.

Some of the least profitable states over the past decade

were hit hard by catastrophes

(Percent)

Page 10: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

10

23

.9

22

.6

19

.2

15

.8

14

.7

14

.6

14

.3

13

.3

13

.3

12

.5

11

.9

11

.7

11

.6

11

.4

11

.4

10

.8

10

.8

10

.4

10

.2

10

.1

9.9

9.6

9.6

19

.0

18

.0

14

.0

0

5

10

15

20

25

30

AK DC HI VT OR NH ME OH RI ID MA MN WI MD IA WY CO NC CT VA ND KS NM WA SD UT

Sources: NAIC; Insurance Information Institute

RNW Commercial Auto,

2005-2014 Average: Highest 25 States

(Percent)

Page 11: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

11

9.4

9.3

9.1

8.9

8.8

8.8

8.4

8.3

8.2

8.0

6.0

6.3

6.2

5.2

5.2

4.9

4.9

4.6

3.9

3.3

-2.3

-2.4

6.36

.87.2

8.1

-4

-2

0

2

4

6

8

10

NE IN WV AZ IL CA SC PA AR TN MO US OK KY MT TX NY GA MI DE MS NJ FL AL NV LA

Sources: NAIC; Insurance Information Institute

(Percent)

RNW Commercial Auto,

2005-2014 Average: Lowest 25 States

Page 12: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

12

13

.0

12

.6

12

.4

11

.6

10

.9

10

.8

9.7

9.3

7.9

7.9

7.7

7.7

7.7

7.5

7.4

7.4

7.3

7.2

7.2

7.1

19

.0

9.6

14

.0

0

2

4

6

8

10

12

14

AR AK NV HI DC TX OH FL MI MO AL CA IN MS NE KS VT MA WV VA TN UT LA

Sources: NAIC; Insurance Information Institute

RNW Workers Compensation,

2005-2014 Average: Highest 25 States

(Percent)

Page 13: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

13

7.1

6.9

6.8

6.8

6.7

6.6

6.6

6.5

5.9

8.0

6.0

4.5

4.5

4.4

4.3

4.1

4.0

3.4

3.0

2.9

2.4

2.1

4.7

4.7

4.75

.1

0

1

2

3

4

5

6

7

8

NH KY RI MN US ME NM PA MT SD OR NC CT GA NY AZ MD NJ CO SC IA IL WI ID DE OK

Sources: NAIC; Insurance Information Institute

(Percent)

RNW Workers Compensation,

2005-2014 Average: Lowest 25 States

Page 14: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

14

P/C Insurance Industry Combined Ratio, 2001–2016:Q1*

* Excludes Mortgage & Financial Guaranty insurers 2008--2014. Including M&FG, 2008=105.1, 2009=100.7, 2010=102.4, 2011=108.1; 2012:=103.2; 2013: = 96.1; 2014: = 97.0.

Sources: A.M. Best, ISO (2014-2015); Figure for 2010-2013 is from A.M. Best P&C Review and Preview, Feb. 16, 2016.

95.7

99.3101.1

106.5

102.5

96.4 97.097.8 97.3

101.0

92.6

100.8

98.4100.1

107.5

115.8

90

100

110

120

01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16:Q1

As Recently as 2001, Insurers Paid Out

Nearly $1.16 for Every $1 in Earned Premiums Relatively

Low CAT Losses, Reserve Releases

Heavy Use of Reinsurance Lowered Net

Losses

Relatively Low CAT Losses, Reserve Releases

Higher CAT

Losses, Shrinking Reserve

Releases, Toll of Soft

Market

Sandy Impacts

Lower CAT

Losses

Best Combined Ratio Since 1949 (87.6)

Avg. CAT Losses,

More Reserve Releases

3 Consecutive Years of U/W Profits: First Time Since

1971-73Cyclical Deterioration

Elevated CATs

Page 15: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Source: A.M. Best; Barclays research for estimates.

Reserve Change

P/C Insurance Loss Reserve Development, 1992 – 2017E*

Reserve releases are expected to gradually taper off slowly, but

will continue to benefit the bottom line and combined ratio

through at least 2017

Page 16: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

-20%

-15%

-10%

-5%

0%

5%

10%

15%

20%

25%

30%

26

28

30

32

34

36

38

40

42

44

46

48

50

52

54

56

58

60

62

64

66

68

70

72

74

76

78

80

82

84

86

88

90

92

94

96

98

00

02

04

06

08

10

12

14

Note: Data through 1934 are based on stock companies only. Data include state funds beginning in 1998.

Source: A.M. Best; Insurance Information Institute.

Economic Shocks,

Inflation:

1976: 22.0%

Tort Crisis

1985/86: 22.2%

Post-9/11

2002:15.3%

Twin

Recessions;

Interest Rate

Hikes

1987: 3.7% Great

Recession:

2010: -4.9%

ROE

2015 3.4%

NPW Premium Growth: Peaks & Troughs in the P/C Insurance Industry, 1926 – 2015

Great Depression

1932: -15.9% max drop

Post WW II Peak:

1947: 26.2%

Start of WW II

1941: 15.8%

1950-70: Extended period of stability in growth and

profitability. Low interest rates, low inflation, “Bureau” rate regulation all played a role

1970-90: Peak premium growth was much higher in this period while troughs were comparable. Rapid inflation, economic

volatility, high interest rates, tort environment all played roles

1988-2000: Period of

inter-cycle stability

2010-20XX? Post-

recession period of

stable growth?

Page 17: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

17

Policyholder Surplus, 2006:Q4–2016:Q1

Sources: ISO, A.M .Best.

($ Billions)

$487.1

$496.6

$512.8

$521.8

$478.5

$455.6

$437.1 $463.0 $

490.8 $511.5 $

540.7

$530.5

$544.8

$559.2

$559.1

$538.6

$550.3

$567.8

$583.5

$586.9 $607.7

$614.0

$624.4 $

653.4

$671.6

$673.9

$675.2

$672.4

$673.7

$676.3

$662.0

$570.7

$566.5

$505.0

$515.6

$517.9

$400

$450

$500

$550

$600

$650

$700

06:Q

4

07:Q

1

07:Q

2

07:Q

3

07:Q

4

08:Q

1

08:Q

2

08:Q

3

08:Q

4

09:Q

1

09:Q

2

09:Q

3

09:Q

4

10:Q

1

10:Q

2

10:Q

3

10:Q

4

11:Q

1

11:Q

2

11:Q

3

11:Q

4

12:Q

1

12:Q

2

12:Q

3

12:Q

4

13:Q

1

13:Q

2

13:Q

3

13:Q

4

14:Q

1

14:Q

2

14:Q

3

14:Q

4

15:Q

2

15:Q

4

16:Q

1

2007:Q3Pre-Crisis Peak

Surplus as of 3/31/16 stood at a record high $676.3B

2010:Q1 data includes $22.5B of

paid-in capital from a holding

company parent for one insurer’s

investment in a non-insurance

business .

The industry now has $1 of surplus for every $0.76 of NPW,close to the strongest claims-paying status in its history.

Drop due to near-record 2011 CAT losses

The P/C insurance industry entered 2016in very strong financial condition.

Page 18: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Profitability & Politics

1818

How Is Profitability Affected by the President’s Political Party?

Page 19: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

15.10%

8.93%

8.80%

8.65%

8.35%

8.33%

7.98%

7.68%

6.98%

6.97%

5.43%

5.03%

4.83%

4.68%

4.43%

3.55%

16.43%

0% 2% 4% 6% 8% 10% 12% 14% 16% 18%

Carter

Reagan II

Nixon

Obama II

Clinton I

G.H.W. Bush

G.W. Bush II

Clinton II

Reagan I

Nixon/Ford

Truman

Eisenhower I

Eisenhower II

G.W. Bush I

Obama I

Johnson

Kennedy/Johnson

*Truman administration ROE of 6.97% based on 3 years only, 1950-52;.

Source: Insurance Information Institute

OVERALL RECORD: 1950-2015*

Democrats 7.72%Republicans 7.85%

Party of President has marginal bearing on profitability of P/C insurance industry

P/C Insurance Industry ROE by Presidential Administration, 1950-2015*

Page 20: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

-5%

0%

5%

10%

15%

20%

25%

50

52

54

56

58

60

62

64

66

68

70

72

74

76

78

80

82

84

86

88

90

92

94

96

98

00

02

04

06

08

10

12

14

BLUE = Democratic President RED = Republican President

Tru

ma

n Nixon/Ford

Ke

nn

ed

y/

Jo

hn

so

n

Eis

en

ho

wer

Ca

rte

r

Reagan/Bush I Clinton Bush II

P/C insurance Industry ROE by Presidential Party Affiliation, 1950- 2015*

Obama

.

*2015 data is through Q3.

Source: Insurance Information Institute

Page 21: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

21

Trump vs. Clinton:Issues that Matter to P/C Insurers

Issue Trump Clinton

Economy Supply Side-Like Philosophy:Lower taxesFaster real GDP

growth; Deficits likely grow as tax cuts are combined with targeted increased spending on Homeland Security, Defense, etc.

Keynesian Philosophy: More government spending on infrastructure, education, social services; Deficits likely increase as tax increases likely difficult to pass

Interest Rates May trend higher with larger deficits; Shift from monetary policy to fiscal focus (tax cuts, government spending)

Status quo at the Fed; Net impact on interest rates unclear

Taxes Favors lower tax rates for corporate and personal income tax rates; Tax code overhaul?

Unlikely to reduce taxes or embark on major overhaul of tax code

International Trade

Protectionist Tendencies (appeal primarily to manufacturing sector)

Has criticized Trans-PacificPartnership but is a realist on international matters

Tort System Doesn’t like trial lawyers butseems to like filing lawsuits

Status Quo

Energy Laissez-faire; Less “green” Status Quo

Page 22: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Source: James Madison Institute, February 2008.

ME

NH

MA

CT

PA

WV

VA

NC

LA

TX

OK

NE

ND

MN

MI

IL

IA

ID

WA

OR

AZ

HI

NJ

RI C+

DE

AL

VT

NY

MD

SC

GA

TN

AL

FL

MS

ARNM

KYMOKS

SDWI

IN

OH

MT

CA

NV

UT

WY

CO

AK

= A= B= C= D= F= NG

Source: R Street Insurance Regulation Report Card, December 2015

B+ A

B

A-

B+

B

A

A-

C

C

BB

D

F

C

C+

A C-

B

D

C

C

BC

A

B

B

A

B

B

C+

B

B

B+

C

B

B

A-

C+

C

C

CD

B

D+

D

D D

D

2015 Property and Casualty InsuranceRegulatory Report Card

Not Graded: District of Columbia

Page 23: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

INVESTMENTS: THE NEW REALITY

23

Investment Performance is a Key Driver of Profitability

Depressed Yields Will Necessarily Influence Underwriting & Pricing

23

Page 24: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Property/Casualty Insurance Industry Investment Income: 2000–2016:Q11

$38.9$37.1 $36.7

$38.7

$54.6

$51.2

$47.1 $47.6$49.2

$48.0 $47.3$46.4

$43.6

$39.6

$49.5

$52.3

$30

$40

$50

$60

00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 16*

Due to persistently low interest rates, investment income fell in 2012, 2013 and 2014 but showed a small (1.9%) increase in 2015—

another drop in 2016 seems likely.

1 Investment gains consist primarily of interest and stock dividends. Sources: ISO; Insurance Information Institute.

($ Billions)Investment earnings are still below their 2007 pre-crisis peak

*Annualized figure based on actual Q1:2016 net investment income earned of $10.893B.

Page 25: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

25

U.S. Treasury Security Yields:A Long Downward Trend, 1990–2016*

*Monthly, constant maturity, nominal rates, through August 2016.

Sources: Federal Reserve Bank at http://www.federalreserve.gov/releases/h15/data.htm. National Bureau of Economic Research (recession dates); Insurance Information Institute.

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

'90 '91 '92 '93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13 '14 '15 '16

Recession2-Yr Yield10-Yr Yield

Yields on 10-Year U.S. Treasury Notes have been essentially

below 5% for more than a decade.

Since roughly 80% of P/C bond/cash investments are in 10-year or shorter durations, most P/C insurer portfolios will have low-yielding bonds for years to come.

Despite the Fed’s December 2015 rate hike, yields

remain low though short-

term yields have seen some gains;

Yield curve is flattening.

25

Page 26: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Net Investment Yield on Property/ Casualty Insurance Invested Assets, 2007–2016P*

4.5

4.2

4.0

3.8

3.4

3.6

3.1

3.73.8

3.6

3.0

3.2

3.4

3.6

3.8

4.0

4.2

4.4

4.6

07 08 09 10 11 12 13 14 15E 16P

The yield on invested assets remains low relative to pre-crisis yields. The Fed’s plan to raise interest rates in late 2015 has pushed up some yields, albeit quite modestly.

Sources: A.M. Best; 2015E-2016P figures from A.M. Best P/C Review and Preview, Feb. 2016; Insurance Information Institute

(Percent) Estimated book yield in 2016 is down about 140

BP from pre-crisis levels

Page 27: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

27

Interest Rate Forecasts: 2016 – 2021F

3.0%

2.2%

1.7%

2.2%

3.4%

3.7% 3.8% 3.9%

0.1%0.3%

0.9%

2.3%

2.7%2.9%

0%

1%

2%

3%

4%

5%

15 16F 17F 18F 19F 20F 21F 15 16F 17F 18F 19F 20F 21F

A full normalization of interest rates is unlikely until 2019, more than a decade after the onset of the financial crisis.

Yield (%)

Sources: Blue Chip Economic Indicators (9/16 for 2016 and 2017; for 2018-2021 3/16 issue); Insurance Info. Institute.

3-Month Treasury 10-Year Treasury

10-year yields are actually down

in 2016

Page 28: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

28

Treasury Yield Curves: Pre-Crisis (July 2007) vs. April 2016*

0.18% 0.22%0.36%

0.54%0.80%

1.61%1.84%

4.82%4.96% 5.04% 4.96%

4.82% 4.82% 4.88% 5.00% 4.93% 5.00%5.19%

1.31%0.96%

2.65%

2.24%

0%

1%

2%

3%

4%

5%

6%

1M 3M 6M 1Y 2Y 3Y 5Y 7Y 10Y 20Y 30Y

April 2016 Yield Curve

Pre-Crisis (July 2007)

Treasury yield curve remains near its most depressed level in at least 45

years. Investment income is depressed as a result. Fed began to raise rates

in Dec. 2015, but yields unlikely to return to pre-crisis levels anytime soon

The Fed Began to Raise Rates in Dec. 2015 but Market Volatility and Weakness Abroad Have Made Additional Hikes Difficult

*As of April 22, 2016.

Source: Federal Reserve Board of Governors: http://www.federalreserve.gov/releases/h15/data.htm; Insurance Information Institute.

Page 29: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

29

Annual Inflation Rates, (CPI-U, %),1990–2017F

2.82.6

1.51.9

3.3 3.4

1.3

2.52.3

3.0

3.8

2.8

3.8

-0.4

1.6

3.2

2.1

1.5 1.6

0.1

1.3

2.3

2.9

2.4

3.23.0

5.14.9

-1.0

0.0

1.0

2.0

3.0

4.0

5.0

6.0

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16F17F

Sources: US Bureau of Labor Statistics; Blue Chip Economic Indicators, 4/16 (forecasts).

Slack in the U.S. economy and falling energy prices suggests that inflationary pressures should remain subdued for an extended

period of times

Annual Inflation Rates (%)

Inflation peaked at 5.6% in August 2008 on high energy and commodity crisis. The recession and the collapse of the

commodity bubble reduced inflationary pressures in 2009/10

Inflationary expectations have slipped

(due in part to falling energy

costs) allowing the Fed to

maintain low interest rates

Page 30: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

30

P/C Insurer Net Realized Capital Gains/Losses, 1990-2015

Sources: A.M. Best, ISO; Insurance Information Institute.

$2

.88

$4

.81

$9

.89

$9

.82

$1

0.8

1 $1

8.0

2

$1

3.0

2

$1

6.2

1

$6

.63

-$1

.21

$6

.61

$9

.13

$9

.70

$3

.52 $8

.92

-$7

.90

$5

.85

$7

.04

$6

.18

$1

1.3

7

$1

0.2

8

$9

.41

-$1

9.8

1

$9

.24

$6

.00

$1

.66

-$25

-$20

-$15

-$10

-$5

$0

$5

$10

$15

$20

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15

Insurers Posted Net Realized Capital Gains in 2010 - 2015 Following Two Years of Realized Losses During the Financial Crisis. Realized Capital

Losses Were a Primary Cause of 2008/2009’s Large Drop in Profits and ROE.

($ Billions) Realized capital gains rose sharply as equity markets

rallied in 2013-14

Page 31: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Property/Casualty Insurance Industry Investment Gain: 1994–20151

$35.4

$42.8$47.2

$52.3

$44.4

$36.0

$45.3$48.9

$59.4$55.7

$64.0

$31.7

$39.2

$53.4$56.2

$54.2

$58.7$56.6$

56.6

$58.0

$51.9

$56.9

$0

$10

$20

$30

$40

$50

$60

$70

94 95 96 97 98 99 00 01 02 03 04 05* 06 07 08 09 10 11 12 13 14 15*

Total Investment Gains Were Flat in 2015 as Investment Income Rose Marginally and Realized Capital Gains Fell Slightly

1 Investment gains consist primarily of interest, stock dividends and realized capital gains and losses.* 2005 figure includes special one-time dividend of $3.2B; 2015 figure is through Q3 2015.Sources: ISO, SNL; Insurance Information Institute.

($ Billions)

Investment gains in 2015 were unchanged from 2014 and still well below the pre-crisis highs

Page 32: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

32

-1.8

%

-1.8

%

-2.0

%

-3.6

%

-3.3

%

-3.3

%

-3.7

%

-4.3

%

-5.2

%

-5.7

%

-7.3%

-1.9

%

-2.1

%

-3.1

%

-8%

-7%

-6%

-5%

-4%

-3%

-2%

-1%

0%

Per

sona

l Lin

es

Pvt P

ass

Aut

o

Per

s Pro

p

Com

mer

cial

Com

ml A

uto

Cre

dit

Com

m P

rop

Com

m C

as

Fidel

ity/S

uret

y

War

rant

y

Sur

plus

Lin

es

Med

Mal

WC

Rei

nsur

ance

**

Lower Investment Earnings Place a Greater Burden on Underwriting and Pricing Discipline

*Based on 2008 Invested Assets and Earned Premiums

**US domestic reinsurance only

Source: A.M. Best; Insurance Information Institute.

Reduction in Combined Ratio Necessary to Offset 1% Decline in Investment Yield to Maintain Constant ROE, by Line*

32

Page 33: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

CAPITAL/CAPACITY

33

Capital Accumulation Has Multiple Impacts

Alternative Capital Impacts?

33

Page 34: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

34

Policyholder Surplus, 2006:Q4–2016:Q1

Sources: ISO, A.M .Best.

($ Billions)

$487.1

$496.6

$512.8

$521.8

$478.5

$455.6

$437.1 $463.0 $

490.8 $511.5 $

540.7

$530.5

$544.8

$559.2

$559.1

$538.6

$550.3

$567.8

$583.5

$586.9 $607.7

$614.0

$624.4 $

653.4

$671.6

$673.9

$675.2

$672.4

$673.7

$676.3

$662.0

$570.7

$566.5

$505.0

$515.6

$517.9

$400

$450

$500

$550

$600

$650

$700

06:Q

4

07:Q

1

07:Q

2

07:Q

3

07:Q

4

08:Q

1

08:Q

2

08:Q

3

08:Q

4

09:Q

1

09:Q

2

09:Q

3

09:Q

4

10:Q

1

10:Q

2

10:Q

3

10:Q

4

11:Q

1

11:Q

2

11:Q

3

11:Q

4

12:Q

1

12:Q

2

12:Q

3

12:Q

4

13:Q

1

13:Q

2

13:Q

3

13:Q

4

14:Q

1

14:Q

2

14:Q

3

14:Q

4

15:Q

2

15:Q

4

16:Q

1

2007:Q3Pre-Crisis Peak

Surplus as of 3/31/16 stood at a record high $676.3B

2010:Q1 data includes $22.5B of

paid-in capital from a holding

company parent for one insurer’s

investment in a non-insurance

business .

The industry now has $1 of surplus for every $0.76 of NPW,close to the strongest claims-paying status in its history.

Drop due to near-record 2011 CAT losses

The P/C insurance industry entered 2016in very strong financial condition.

Page 35: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

$0

$50

$100

$150

$200

$250

$300

$350

$400

$450

$500

$550

$600

$650

$700

$750

75 77 79 81 83 85 87 89 91 93 95 97 99 01 03 05 07 09 11 13 15

US Policyholder Surplus:1975–2015*

* As of 12/31/15.

Source: A.M. Best, ISO, Insurance Information Institute.

“Surplus” is a measure of underwriting capacity. It is

analogous to “Owners Equity” or “Net Worth” in non-

insurance organizations

($ Billions)

The Premium-to-Surplus Ratio Stood at $0.76:$1 as of12/31/15, a Near Record Low (at Least in Recent History)

Surplus as of 12/31/15 was a near-record $673.7, down 0.2% from $675.2 of 12/31/14, and up 54.1%

($236.6B) from the crisis trough of $437.1B at 3/31/09

Page 36: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

36

Alternative Capital

36

New Investors Continue to Change the Reinsurance Landscape

First I.I.I. White Paper on Issue Was Released in March 2015

Page 37: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Global Reinsurance Capital (Traditional and Alternative), 2006 - 2014

2014 data is as of June 30, 2014.

Source: Aon Benfield Analytics; Insurance Information Institute.

Total reinsurance capital reached a record $570B in 2013, up 68% from

2008.

But alternative capacity has grown 210% since 2008, to $50B. It has more than doubled in the past three years.

Page 38: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Alternative Capital as a Percentage of Traditional Global Reinsurance Capital

2014 data is as of June 30, 2014.

Source: Aon Benfield Analytics; Insurance Information Institute.

4.6%

5.7% 5.9% 5.8%5.4%

6.5%

8.4%

10.2%

11.5%

0%

2%

4%

6%

8%

10%

12%

2006 2007 2008 2009 2010 2011 2012 2013 2014

Alternative Capital’s Share of Global Reinsurance Capital Has More Than Doubled Since 2010.

Page 39: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Catastrophe Bond Issuance and Outstanding: 1997-2015

948.2

874.2

1,062.5

1,142.0

966.9

989.5

1,988.2

1,142.8

1,499.0

4,614.7

7,187.0

3,009.9

3,396.0

4,599.9

4,107.1

5,855.3

7,083.0

8,026.7

7,898.2

4,289.0

5,085.0

7,677.0

13,416.4

12,538.6

12,508.2

12,195.7

12,342.8

14,839.3

18,576.9

22,867.8

25,960.5

0

5,000

10,000

15,000

20,000

25,000

30,000

97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15

New Issuance Outstanding

39

Risk Capital Amount ($ Millions)

Cat Bond Issuance Declined Slightly in 2015 from 2014’s Record Pace. Lower Yields on Bonds Explain Some of the Contraction.

Source: Guy Carpenter, Artemis accessed at http://www.artemis.bm/deal_directory/cat_bonds_ils_issued_outstanding.html .

Page 40: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

US Property CAT Rate on Line Index & Global Reinsurance ROE

40

Record traditional capacity, alternative capital and low CAT activity have pressured reinsurance prices; ROEs are own only very modestly

Source: Barclays PLC from Guy Carpenter; Insurance Information Institute.

US Property CAT ROL Global Reinsurance ROE

Page 41: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

GLOBAL M&A UPDATE:A PATH TO GROWTH?

41

Are Capital Accumulation, Drive for Growth and Scale Stimulating

M&A Activity?

41

Page 42: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

42

U.S. INSURANCE MERGERS AND ACQUISITIONS,P/C SECTOR, 1994-2015 (1)

$5,1

00

$11,5

34

$8,0

59

$30,8

73

$19,1

18

$40,0

32

$1,2

49

$486

$20,3

53

$425

$9,2

64

$35,2

21

$13,6

15

$16,2

94

$3,5

07

$6,4

19 $

12,4

58

$4,6

51

$4,3

97

$6,7

23

$39,6

07

$55,825

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15

Tra

ns

ac

tio

n v

alu

es

0

20

40

60

80

100

120

140

Nu

mb

er o

f tran

sa

ctio

ns

($ Millions)

(1) Includes transactions where a U.S. company was the acquirer and/or the target.

Source: Conning proprietary database.

M&A activity in the P/C sector in

2015 totaled $39.6B, its highest

level since 2000

Page 43: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

43

Huge Shift from Domestic M&A Activity to Cross-Border

.Source: Thomson Reuters as of Oct. 2015 from Geneva Association Newsletter Insurance and Finance, Jan. 2016, presentation “Facts vs. Sentiment: Deals in the Insurance Sector,” by Aviva CEO Mark Wilson.

The share of M&A deal volume that was cross-border

more than doubled in 2015

Page 44: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

44

M&A Activity Has Shifted Away from Europe and Towards Asia and N. America

.Source: Thomson Reuters as of Oct. 2015 from Geneva Association Newsletter Insurance and Finance, Jan. 2016, presentation “Facts vs. Sentiment: Deals in the Insurance Sector,” by Aviva CEO Mark Wilson.

Asian, N. American deal volumes were up

sharply in 2015

Page 45: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

45

Growth

Premium Growth Rates Vary Tremendously by State and

Over Time, But…

45

Page 46: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

46

-5%

0%

5%

10%

15%

20%

25%

71

72

73

74

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

14

15

16

Net Premium Growth (All P/C Lines): Annual Change, 1971—2016:Q1

(Percent)

1975-78 1984-87 2000-03

Shaded areas denote “hard market” periodsSources: A.M. Best (1971-2013), ISO (2014-16).

Net Written Premiums Fell 0.7% in 2007 (First Decline

Since 1943) by 2.0% in 2008, and 4.2% in 2009, the First 3-Year Decline Since 1930-33.

2016 Q1: 3.2%

2015: 3.4%

2014: 4.2

2013: 4.4%

2012: +4.2%

Outlook

2016F: 3.2%

2017F: 3.0%

Page 47: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

-20%

-15%

-10%

-5%

0%

5%

10%

15%

20%

25%

30%

26

28

30

32

34

36

38

40

42

44

46

48

50

52

54

56

58

60

62

64

66

68

70

72

74

76

78

80

82

84

86

88

90

92

94

96

98

00

02

04

06

08

10

12

14

Note: Data through 1934 are based on stock companies only. Data include state funds beginning in 1998.

Source: A.M. Best; Insurance Information Institute.

Economic Shocks,

Inflation:

1976: 22.0%

Tort Crisis

1985/86: 22.2%

Post-9/11

2002:15.3%

Twin

Recessions;

Interest Rate

Hikes

1987: 3.7% Great

Recession:

2010: -4.9%

ROE

2015 3.4%

NPW Premium Growth: Peaks & Troughs in the P/C Insurance Industry, 1926 – 2015

Great Depression

1932: -15.9% max drop

Post WW II Peak:

1947: 26.2%

Start of WW II

1941: 15.8%

1950-70: Extended period of stability in growth and

profitability. Low interest rates, low inflation, “Bureau” rate regulation all played a role

1970-90: Peak premium growth was much higher in this period while troughs were comparable. Rapid inflation, economic

volatility, high interest rates, tort environment all played roles

1988-2000: Period of

inter-cycle stability

2010-20XX? Post-

recession period of

stable growth?

Page 48: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

48

Direct Premiums Written: Total P/CPercent Change by State, 2007-2014

70

.7

36

.7

36

.2

30

.3

29

.4

26

.8

24

.7

23

.7

21

.6

20

.7

19

.2

19

.2

18

.6

18

.1

18

.0

17

.0

15

.2

15

.1

15

.0

14

.9

14

.8

14

.7

14

.4

14

.2

13

.8

13

.5

0

10

20

30

40

50

60

70

80

ND

OK

SD

TX

NE

KS IA VT

WY

CO

MN IN MI

TN

AR

WI

GA

SC

NJ

OH

AK

KY

VA

LA

CT

MT

Pe

ce

nt

ch

an

ge

(%

)

Sources: SNL Financial LC.; Insurance Information Institute.

Top 25 StatesNorth Dakota was the country’s growth leader over the past 7 years with premiums written

expanding by 70.7%, fueled by the state’s energy boom

Growth Benchmarks: Total P/C

US: 13.0%

Page 49: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

49

Direct Premiums Written: Total P/CPercent Change by State, 2007-2014

13

.4

13

.1

13

.1

13

.0

13

.0

12

.9

12

.4

12

.2

11

.7

11

.0

10

.5

9.4

9.4

9.2

9.1

8.2

6.3

6.0

4.7

2.2

1.3

-0.8

-1.6

-4.3

-7.3

-12

.9

-15

-10

-5

0

5

10

15

MO

NY

UT

US

NM

MS

MA

AL

NC

MD

WA RI

NH IL PA ID

ME

CA

OR FL

AZ

DC HI

WV

NV

DE

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

Sources: SNL Financial LC.; Insurance Information Institute.

Growth was negative in 4 states and DC between

2007 and 2014

Page 50: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

50

Commercial Lines Growth and Pricing Trends

Survey Results Suggest Commercial Pricing Has

Flattened Out, with Impacts on Growth

50

Page 51: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

-15%

-10%

-5%

0%

5%

10%

15%

20%

25%

30%

35%

75

77

79

81

83

85

87

89

91

93

95

97

99

01

03

05

07

09

11

13

15E

Economic Shocks,

Inflation:

1976: 22.2%Tort Crisis

1986: 30.5%

Post-9/11

2002: 22.4%

Great

Recession:

2009: -9.0%

ROE

2015E 3.3%

Commercial Lines NPW Premium Growth:1975 – 2015E

Recessions:

1982: 1.1%

Commercial lines is prone to more cyclical volatility that personal

lines. Recently, growth has stabilized in the 4% to 5% range.

1988-2000: Period of

inter-cycle stability

2010-20XX? Post-

recession period of

stable growth?

Note: Data include state funds beginning in 1998.

Source: A.M. Best; Insurance Information Institute.

Post-Hurricane

Andrew Bump:

1993: 6.3%

Post Katrina

Bump:

2006: 7.7%

Page 52: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

52

Direct Premiums Written: Comm. LinesPercent Change by State, 2007-2015

75

.5

36

.5

30

.1

26

.8

26

.6

24

.0

22

.2

21

.5

17

.0

16

.7

15

.4

14

.7

14

.4

12

.8

12

.0

11

.5

10

.3

10

.2

9.9

9.8

9.8

9.2

9.2

9.1

9.0

8.8

0

10

20

30

40

50

60

70

80

ND

SD

VT

NE

OK IA TX

KS

MN IN WI

WY

CO

MA

NY

CT

ME

NJ

CA

NM

UT

AR ID RI

US IL

Pe

ce

nt

ch

an

ge

(%

)

Sources: NAIC via SNL Financial; Insurance Information Institute.

Top 25 States

44 states showed commercial lines growth from 2007

through 2015

Growth Benchmarks: Commercial

US: 9.0%

Page 53: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

53

Direct Premiums Written: Comm. LinesPercent Change by State, 2007-2015

8.4

7.8

7.7

7.3

7.2

7.1

6.9

6.8

6.6

6.5

6.3

6.3

6.2

5.6

5.5

5.3

4.7

1.6

-1.2

-2.4

-4.1

-4.7

-5.1

-6.8

-17

.5

-21

.6

-25

-20

-15

-10

-5

0

5

10

WA

OH

GA

MT

TN

MO

NH

MS

PA

MI

VA

MD

AK

KY

SC

NC LA

AL

DC

OR

DE AZ

HI

FL

NV

WV

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

Sources: NAIC via SNL Financial; Insurance Information Institute.

Eight states write less commercial business than

they did in 2007

Page 54: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

54

$19.5

$21.8

$24.6$25.4 $25.8

$23.8

$22.1$21.2 $21.2

$22.1

$24.0

$25.7

$28.0

$26.6 $26.7 $26.7

$15

$17

$19

$21

$23

$25

$27

$29

00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15E

Sources: A.M. Best (2000-2014); Conning (2015F); Insurance Information Institute.

$ Billion

In contrast to positive PP Auto NPW growth, Commercial Auto premiums fell 21.3% between 2005 and 2011 due to soft market conditions in

commercial lines and negative exposure trends, though growth resumed in 2012

Commercial Auto InsuranceNet Written Premium, 2000–2015F

Page 55: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

55

Change in Commercial Rate Renewals, by Account Size: 1999:Q4 to 2016:Q1

Source: Council of Insurance Agents and Brokers; Barclay’s Capital; Insurance Information Institute.

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Percentage Change (%)

Trough = 2007:Q3 -13.6%

KRW : No Lasting Impact

Pricing turned positive in Q3:2011, the first inrease in

nearly 8 years; Q1:2015 renewals were down 2.8%;

Some insurers posted stronger numbers.

Peak = 2001:Q4 +28.5%

Pricing Turned Negative in Early

2004 and Remained that

way for 7 ½ years

Page 56: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

56

Cumulative Qtrly. Commercial Rate Changes, by Account Size: 1999:Q4 to 2016:Q1

Source: Council of Insurance Agents and Brokers; Barclay’s Capital; Insurance Information Institute.Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

1999:Q4 = 100

Pricing for smaller accounts has been

more stable than for larger accounts

Page 57: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

57

CIAB: Average Commercial Rate Change, All Lines, (1Q:2004–2Q:2016)

-3.2

%-5

.9%

-7.0

%-9

.4%

-9.7

% -8.2

%-4

.6% -2

.7%

-3.0

%-5

.3%

-9.6

%-1

1.3

%-1

1.8

%-1

3.3

%-1

2.0

%-1

3.5

%-1

2.9

%-1

1.0

%-6

.4%

-5.1

%-4

.9%

-5.8

%-5

.6%

-5.3

%-6

.4%

-5.2

%-5

.4% -2

.9%

2.7

% 4.4

%4

.3%

3.9

% 5.0

%5

.2%

4.3

%3

.4%

2.1

%1

.5%

-0.5

%0

.1%

-0.7

%-2

.3%

-3.3

%-3

.1%

-2.8

%-3

.7%

-3.9

%

-0.1

%0

.9%

-0.1

%

-16%

-11%

-6%

-1%

4%

9%

1Q

04

2Q

04

3Q

04

4Q

04

1Q

05

2Q

05

3Q

05

4Q

05

1Q

06

2Q

06

3Q

06

4Q

06

1Q

07

2Q

07

3Q

07

4Q

07

1Q

08

2Q

08

3Q

08

4Q

08

1Q

09

2Q

09

3Q

09

4Q

09

1Q

10

2Q

10

3Q

10

4Q

10

1Q

11

2Q

11

3Q

11

4Q

11

1Q

12

2Q

12

3Q

12

4Q

12

1Q

13

2Q

13

3Q

13

4Q

13

1Q

14

2Q

14

3Q

14

4Q

14

1Q

15

2Q

15

3Q

15

4Q

15

1Q

16

2Q

16

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.Source: Council of Insurance Agents & Brokers; Insurance Information Institute

KRW Effect

Pricing as of Q2:2016 remained somewhat negative

(Percent)

Q2 2011 marked the last of 30th

consecutive quarter of price declines

Page 58: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

58

Change in Commercial Rate Renewals, by Line: 2016:Q2

Source: Council of Insurance Agents and Brokers; Insurance Information Institute.

Major Commercial Lines Renewals Were Mixed to Down in Q2:2016; EPL and Commercial Auto Saw Gains

Percentage Change (%)

-0.4% -0.3%

0.8%

2.4%

-6.0%

-4.3%-3.6%

-3.0% -2.8% -2.5%

-7.0%

-6.0%

-5.0%

-4.0%

-3.0%

-2.0%

-1.0%

0.0%

1.0%

2.0%

3.0%

Co

mm

erc

ial

Pro

pe

rty

Wo

rke

rs

Co

mp

Ge

ne

ral

Lia

b

Bu

sin

ess

Inte

rru

ptio

n

Um

bre

lla

Co

nstr

uctio

n

Su

rety

D&

O

EP

L

Co

mm

erc

ial

Au

to

Commercial Auto rate increases are larger than any other line, followed

by EPL

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Page 59: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

59

Underwriting Performance

59

Page 60: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

10

9.4

11

0.2

11

8.8

10

9.5 1

12

.5

11

0.2

10

7.6

10

4.1

10

9.7

11

0.2

10

2.5 1

05

.4

91

.1

93

.6

10

4.2

98

.9

10

2.4

10

7.9

10

3.5

94

.8

94

.3

95

.2

99

.0 10

0.1

10

2.0

11

1.1

11

2.3

12

2.3

90

95

100

105

110

115

120

125

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

14

15

E

16

F

17

F

Co

mm

erc

ial L

ine

s C

om

bin

ed

Ra

tio

*2007-2012 figures exclude mortgage and financial guaranty segments.

Source: A.M. Best (1990-2014); Conning (2015E-17F) Insurance Information Institute.

Commercial Lines Combined Ratio, 1990-2017F*

Commercial lines underwriting performance improved in 2013/14 but higher cats, diminishing prior year reserves and rising loss cost trends in some lines could push

combined ratios higher

60

Page 61: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Commercial Property Combined Ratio: 2007–2017F

72

.4

10

5.8

83

.3 86

.5

85

.8 88

.1 90

.5

91

.7

10

6.5

10

5.8

82

.7

70

75

80

85

90

95

100

105

110

07 08 09 10 11 12 13 14 15F 16F 17F

Commercial Property Underwriting Performance Has Improved in Recent Years, Largely Due to

Diminished CAT Activity

Source: Conning Research and Consulting.61

Page 62: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

General Liability Combined Ratio: 2005–2017F

11

2.9

95

.1 99

.0

94

.2

10

4.1

99

.7 10

1.6

10

3.7

10

3.5

10

4.010

7.1 11

0.8

99

.680

85

90

95

100

105

110

115

05 06 07 08 09 10 11 12 13 14 15F 16F 17F

Commercial General Liability Underwriting Performance Has Been Volatile in Recent Years

Source: Conning Research and Consulting.62

Page 63: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Commercial Auto Combined Ratio: 1993–2017F

11

2.1

11

2.0

11

3.0

11

5.9

10

2.7

95

.2

92

.9

92

.1

92

.4

94

.1 96

.8 99

.1

97

.8

10

3.4 10

6.8

10

6.7

10

3.4

10

6.2

10

7.6

10

8.6

11

8.1

11

5.7

11

6.2

80

85

90

95

100

105

110

115

120

125

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15E16F17F

Commercial Auto Results Are Challenged as Rate Gains Barely Have Yet to Offset Adverse Frequency and Severity Trends

63Sources: A.M. Best (1990-2014);Conning (2015E-2017F); Insurance Information Institute.

Page 64: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Commercial Multi-Peril Combined Ratio: 1995–2017F

11

9.0

11

9.8

10

8.5

12

5.0

11

6.2

11

6.1

10

4.9

10

1.9

10

5.5

95

.4 97

.6

94

.2 96

.1

10

2.1

94

.1

10

3.0

10

3.5

10

0.7

11

6.8

11

3.6

11

5.3

12

2.4

11

5.0

11

7.0

97

.3

89

.0

97

.7

93

.8

83

.8

89

.8

10

8.4

98

.7 10

2.5

12

0.1

11

1.9

94

.4 96

.7

96

.9

10

1.8

10

2.3

11

3.1

11

5.0 1

21

.0

80

85

90

95

100

105

110

115

120

125

130

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15E16F17F

CMP-Liability CMP-Non-Liability

Commercial Multi-Peril Underwriting Performance is Expected to Deteriorate Slightly in the 2015 - 2017 Period

Assuming Normal Catastrophe Loss Activity

*2015E-2017F figures are Conning figures for the combined liability and non-liability components.Sources: A.M. Best; Conning; Insurance Information Institute.

64

Page 65: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Inland Marine Combined Ratio: 2004–2017F

82

.5

89

.9

77

.3 79

.5

97

.1

96

.1

83

.7

83

.3

82

.2

83

.2

83

.7

93

.3

89

.3

86

.2

70

75

80

85

90

95

100

04 05 06 07 08 09 10 11 12 13 14 15F 16F 17F

Inland Marine Underwriting Performance Has Been Consistently Strong for Many Years

Source: A.M. Best (2004-2014); Conning Research and Consulting (2015F-2017F).65

Page 66: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

10

3.7

10

8.0

96

.4 99

.8

10

6.6

10

7.9 1

15

.7

13

0.4 13

6.0

15

4.7

14

2.3

13

7.3

11

0.9

10

0.9

91

84

.4

77

.9

85

.4

82

.0 88

.0 93

.3

89

.5

10

3.5

10

4

10

3.7

10

3.7

12

7.9

70

80

90

100

110

120

130

140

150

160

170

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

14

15

F

16

F

Medical Malpractice Combined Ratio vs. All Lines Combined Ratio, 1991-2017F

Source: AM Best (1991-2014); Conning (2015-17F) Insurance Information Institute.

MPL insurers in 2015 paid out an estimated $1.04 in loss and expense for every $1 they earned in premiums

In 2001, med mal insurers paid out $1.55 for every dollar earned

The dramatic improvement over the past decade has restored MPL’s viability, though some

deterioration has occurred and is expected to continue

66

Page 67: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Workers Compensation Combined Ratio: 1994–2016F

10

2.0

97

.0 10

0.0

10

1.0

11

2.6

10

8.6

10

5.1

10

2.7

98

.5

10

3.5

10

4.5 1

10

.6 11

5.0

11

5.0

10

8.0

10

1.0

98

.0

98

.5

99

.5

12

1.7

10

7.0

11

5.3

11

8.2

80

85

90

95

100

105

110

115

120

125

130

94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14P15F16F

Workers Comp Results Began to Improve in 2012. Underwriting Results Deteriorated Markedly from 2007-2010/11 and Were the Worst They Had Been in a Decade.

Sources: A.M. Best (1994-2009); NCCI (2010-2014P) and are for private carriers only; Insurance Information Institute (2015-16F).67

WC results have improved markedly

since 2011

Page 68: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Workers Compensation Operating Environment

68

Workers Comp Results Have Improved Substantially in Recent Years

68

Page 69: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Workers Compensation Premium: Fifth Consecutive Year of IncreaseNet Written Premium

31.0 31.3 29.8 30.5 29.126.3 25.2 24.2 23.3 22.3

25.0 26.129.2

31.134.7

37.8 38.6 37.633.8

30.3 29.932.3

35.136.9 38.5 39.7

35.3 35.734.3

35.433.6

30.128.5

26.9 25.9 25.0

28.6

32.1

37.7

42.3

46.547.8

46.544.3

39.3

34.6 33.8

36.4

39.541.8

44.245.5

0

10

20

30

40

50

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15p

State Funds ($ B)

Private Carriers ($ B)

Pvt. Carrier NWP growth was +2.9% in 2015, +4.3% in 2014, +5.1% in 2013 and

8.7% in 2012

$ Billions

Calendar Yearp Preliminary

Source: NCCI from Annual Statement Data.

Includes state insurance fund data for the following states: AZ, CA, CO, HI, ID, KY, LA, MD, MO, MT, NM, OK, OR, RI, TX, UT.

Each calendar year total for State Funds includes all funds operating as a state fund that year.

Page 70: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

70

2015 Workers Compensation Direct Written Premium Growth, by State*

PRIVATE CARRIERS: Overall 2015 Growth = +4.3%

*Excludes monopolistic fund states (in gray): OH, ND, WA and WY.

Source: NCCI.

While growth rates

varied widely, most

states experienced

modest positive

growth in 2015

Page 71: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

71

2014 Workers Compensation Direct Written Premium Growth, by State*

PRIVATE CARRIERS: Overall 2014 Growth = +4.6%

*Excludes monopolistic fund states (in gray): OH, ND, WA and WY.

Source: NCCI.

While growth rates

varied widely, most

states experienced

positive growth in

2014

Page 72: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

72

Workers Compensation Components of Written Premium Change, 2014 to 2015

Written Premium Change from 2014 to 2015

Net Written Premium—Countrywide +2.9%

Direct Written Premium—Countrywide +4.3%

Direct Written Premium—NCCI States +2.5%

Components of DWP Change for NCCI States

Change in Carrier Estimated Payroll +4.5%

Change in Bureau Loss Costs and Mix -4.0%

Change in Carrier Discounting -0.3%

Change in Other Factors +2.2%

Combined Effect +2.5%

Sources: Countrywide: Annual Statement data.

NCCI States: Annual Statement Statutory Page 14 for all states where NCCI provides ratemaking services.

Components: NCCI Policy data.

Growth is now almost entirely payroll driven

Page 73: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Workers Comp Approved Changes in Bureau Premium Level, 2000-2016p

73

0.6

-1.2-0.5

2.5

0.4

-0.2 -0.3

-3.0-3.8

-5.1

-2.6

-1.3

2.1

-0.2

-1.4

-4.5

-3.4

-10

-8

-6

-4

-2

0

2

4

6

8

10

12

00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16p

Indicated

Adjusted*

Percent

Accident YearNote: Bureau premium level charges reflect approved changes in advisory rates, loss costs, assigned risk rates relative to those approved in

NCCI states only IN and NC are filed in cooperation with state rating bureaus.

2016p: Preliminary based on data valued as of 4/15/2015.

Source: NCCI

Cumulative Change = –20.1%

(1994–2016p)

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74

Latest Change for Voluntary Market

*As of 4/15/16. Excludes monopolistic fund states (in gray): OH, ND, WA and WY.

Source: NCCI.

WC Approved or Filed and Pending Change in NCCI Premium Level by State*

Many states have

seen rates rates

drop recently

Page 75: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

WC Approved Changes in Bureau Premium Level (Rates/Loss Costs)

12.1

7.4

10.0

2.9

-6.4

-3.2

-6.0

-8.0

-5.4

-2.6

3.5

1.2

4.9

6.6

-6.0-6.5

-8.8-7.8

-3.2-2.1

-1.2

0.4

8.4

2.2

0.5

-2.2

-10

-5

0

5

10

15

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15p

Percent

Calendar Year

Cumulative

1990–1993

+36.3%

Cumulative 2000–2003

+17.1%

Cumulative 2004–2011

-30.8%

Cumulative 1994–1999

-27.8%

*States approved through 4/24/15.

Note: Bureau premium level changes are countrywide approved changes in advisory rates, loss costs and assigned risk rates as filed by applicable

rating organization, relative to those previously approved.

Source: NCCI.

By Effective Date for Total Market

Approved rates/loss costs are down for the first time since 2010

Cumulative 2011–2014

+11.8%

Page 76: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Workers Compensation Lost-Time Claim Frequency Declined in 2015

76

-9.2

0.3

-6.5

-4.5

0.5

-3.9

-2.3

-4.5

-6.9

-4.5 -4.1 -3.7

-6.6

-4.5

-2.2

-4.3-4.9

10.6

-3.9

-5.4

-3

-1.7

-3.0

3.6

-0.9

-10

-8

-6

-4

-2

0

2

4

6

8

10

12

93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15p

Indicated

Adjusted*

Percent

Accident Year*Adjustments primarily due to significant audit activity.

2015p: Preliminary based on data valued as of 12/31/2015.

Source: NCCI Financial Call data, developed to ultimate and adjusted to current wage an voluntary loss cost level; Excludes high deductible

policies; 1994-2014: Based on data through 12/31/14. Data for all states where NCCI provides ratemaking services, excluding WV.

Frequency is the number of lost-time claims per $1M pure premium at current wage and voluntary loss cost level

Average Annual Change = –3.6%

(1994–2014)

Page 77: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

$9

.8

$9

.5

$9

.2

$9

.7

$9

.8

$1

0.4

$1

1.2

$1

2.2

$1

3.5

$1

4.8

$1

6.2

$1

6.7

$1

7.5

$2

2.4

$2

2.6

$2

2.2

$2

2.2

$2

2.9

$2

3.2

$2

3.5

$1

8.2

$1

7.6

$1

9.3

$2

0.8

$2

2.1

-0.1

%

-2.2

%

+0

.6%

+9

.3%

+0

.9%

+5

.9%

+3

.1%

+1

.0%

+4

.6%

+3

.1%

+9

.2%

+1

0.1

%

+1

0.1

%

+9

.0%

+7

.7%

+5

.9%

+1

.7%

+4

.9%

-2.8

%

-3.1

%

+1

.0%

+6

.6%

5

7

9

11

13

15

17

19

21

23

25

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14p 15p

Indemnity

Claim Cost ($ 000s)

Accident Year

Workers Comp Indemnity Claim Costs: Slight Increase in 2015

Average indemnity costs per claim were up 1% in

2015 to $23,500

Average Indemnity Cost per Lost-Time Claim

+1

%

+1

.5%

Cumulative Change = 140%

(1991-2015p)

2014p: Preliminary based on data valued as of 12/31/2014.

1991-2013: Based on data through 12/31/2013, developed to ultimate

+2

.9%

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4.2%

5.2%5.6%

4.7%

6.3%

2.3%

1.1%

4.7% 4.6%

2.7%

1.1%

5.9%

7.7%

9.0%

10.1%

4.6%

5.9%

6.6%

9.3%

2.9%2.3%4.3%

2.7%

3.0%3%2.9%

2.3%

1.1%3.5%

3.6%

1.0%

3.1%

1.5%

0%

0.9%0.6%

-2.2%

1.0%

1.7%

10.1%

9.2%

3.1%

-4%

-2%

0%

2%

4%

6%

8%

10%

12%

95 97 99 01 03 05 07 09 11 13 15p

Change in CPS Wage Change in Indemnity Cost per Lost-Time Claim

WC Indemnity Severity vs. Wage Inflation, 1995 -2015p

2014p: Preliminary based on data valued as of 12/31/2014; 1991-2010: Based on data through 12/31/2010, developed to ultimate. Based on the states

where NCCI provides ratemaking services. Excludes the effects of deductible policies. CPS = Current Population Survey.

Source: NCCI; Insurance Information Institute

Annual Change 1994–2014

Indemnity Claim Sev.: +4.6

US Avg. Weekly Wage: +3.4%

Indemnity severities usually

outpace wage gains

WC indemnity severity turned

positive again in 2011

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Workers Compensation Medical Severity:Small Decrease in 2015

79

Accident Year

Annual Change 1991–1993: +1.9%

Annual Change 1994–2001: +8.9%

Annual Change 2002–2010: +6.0%

Average Medical Cost per Lost-Time ClaimMedical

Claim Cost ($000s)

$8

.1

$8

.2

$8

.1

$8

.8

$9

.1

$9

.8

$1

0.8

$11

.7

$1

2.9

$1

3.9

$1

5.7

$1

7.1

$1

8.4

$1

9.4

$2

0.9

$2

2.1

$2

3.4

$2

5.0

$2

6.2

$2

6.3

$2

6.8

$2

7.3

$2

8.0

$2

8.8

$2

8.5

+6.8%+1.3%-2.1%+9.0%+5.1%

+7.4%+10.1%

+8.3%

+10.6%+7.3%

+13.5%

+8.8%

+7.7%+5.4%

+7.8%

+5.8%

+5.9%

+7.0%+4.5%+0.4%

+2.2%+2.0%

+2.3%+3.0%

-1%

5

10

15

20

25

30

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15p

2015p: Preliminary based on data valued as of 12/31/2015.

1991-2013: Based on data through 12/31/2014, developed to ultimate

Based on the states where NCCI provides ratemaking services including state funds, excluding WV; Excludes high deductible policies.

Cumulative Change = 252%

(1991-2015p)

Accident Year

Medical severity for lost time claims was down 1% in 2015, the first decline in

at least 20 years

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80

Annual Inflation Rates, (CPI-U, %),1990–2017F

2.82.6

1.51.9

3.3 3.4

1.3

2.52.3

3.0

3.8

2.8

3.8

-0.4

1.6

3.2

2.1

1.5 1.6

0.1

1.3

2.3

2.9

2.4

3.23.0

5.14.9

-1.0

0.0

1.0

2.0

3.0

4.0

5.0

6.0

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16F17F

Sources: US Bureau of Labor Statistics; Blue Chip Economic Indicators, 4/16 (forecasts).

Slack in the U.S. economy and falling energy prices suggests that inflationary pressures should remain subdued for an extended

period of times

Annual Inflation Rates (%)

Inflation peaked at 5.6% in August 2008 on high energy and commodity crisis. The recession and the collapse of the

commodity bubble reduced inflationary pressures in 2009/10

Inflationary expectations have slipped

(due in part to falling energy

costs) allowing the Fed to

maintain low interest rates

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Workers CompensationChange in Medical Severity Comparison to Change in Medical Consumer Price Index (CPI)

5.1

7.4

10.1

8.3

10.6

7.3

13.5

8.8

7.7

5.4

7.8

5.8 5.9

7.0

4.5

0.4

2.2 2.02

3.0

-1.0

4.5

3.52.8

3.2 3.54.1

4.6 4.74.0

4.4 4.2 4.04.4

3.73.2 3.4

3.03.7

3 2.4 2.6

-2

0

2

4

6

8

10

12

14

16

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15p

Change in Lost-Time Medical Claim Severity

Change in US Medical CPI

Percent Change

Year

Average Annual Change: 1994—2015

Lost-Time Medical Severity: +5.9%

US Medical CPI: +3.6%

2015p: Preliminary based on data valued as of 12/31/2015.

Sources: Severity: 995-2013: Based on data through 12/31/2014, developed to ultimate

Based on the states where NCCI provides ratemaking services including state funds, excluding WV; Excludes high deductible policies.

US Medical CPI: US Bureau of Labor Statistics.

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4.5%

3.5%2.8%

3.2%3.5%

4.1%4.6% 4.7%

4.0%4.4% 4.2% 4.0%

4.4%3.7%

3.2% 3.4%

2.5% 2.4% 2.6%

5.1%

7.4%

10.1%10.6%

13.5%

5.4%

7.8%

5.9%

6.8%

4.0% 4.0%

-1.0%

3.0%3.7%

3.2%

2.4%2.4%

0.5%

5.8%

8.8%

7.7%

7.3%

8.3%

-2%

0%

2%

4%

6%

8%

10%

12%

14%

16%

95 97 99 01 03 05 07 09 11 13 15p

Change in Medical CPI

Change Med Cost per Lost Time Claim

WC Medical Severity Generally Outpaces the Medical CPI Rate

Sources: Med CPI from US Bureau of Labor Statistics, WC med severity from NCCI based on NCCI states.

Average annual increase in WC medical severity from 1995 through 2015 was well above the medical CPI (5.9% vs. 3.6%), but the gap has narrowing. Lost-time medical

severities appear to on the rise again.

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-1%

0%

1%

2%

3%

4%

5%

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14*

Change in Medical CPI CPI-All Items

Medical Cost Inflation vs. Overall CPI, 1995 – 2014*

*July 2014 compared to July 2013.

Sources: Med CPI from US Bureau of Labor Statistics, WC med severity from NCCI based on NCCI states.

Average Annual Growth Average

1995 – 2013

Healthcare: 3.8%

Total Nonfarm: 2.4%

Though moderating, medical inflation will continue to exceed inflation in the overall economy

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U.S. Health Care Expenditures,1965–2022F

$42

.0$

46

.3$

51

.8$

58

.8$

66

.2$

74

.9$83.2

$93

.1$

10

3.4

$11

7.2

$13

3.6

$15

3.0

$17

4.0

$195.5

$22

1.7

$25

5.8

$29

6.7

$33

4.7

$36

9.0

$40

6.5

$444.6

$47

6.9

$51

9.1

$58

1.7

$6

47

.5$

72

4.3

$79

1.5

$857.9

$92

1.5

$97

2.7

$1,0

27

.4$

1,0

81

.8$

1,1

42

.6$

1,2

08

.9$1,2

86.5

$1,3

77

.2$

1,4

93

.3$

1,6

38

.0$

1,7

75

.4$

1,9

01

.6$

2,0

30

.5$2,1

63.3

$2,2

98

.3$

2,4

06

.6$

2,5

01

.2$

2,6

00

.0$

2,7

00

.7$

2,8

06

.6$2,9

14.7

$3,0

93

.2$

3,2

73

.4$

3,4

58

.3$

3,6

60

.4$

3,8

89

.1$

4,1

42

.4$

4,4

16

.2$

4,7

02

.0$

5,0

08

.8

$0

$1,000

$2,000

$3,000

$4,000

$5,000

$6,000

65

66

67

68

69

70

71

72

73

74

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

14

15

16

17

18

19

20

21

22

U.S. health care expenditures have been on a relentless climb for most of the past half century, far outstripping population growth,

inflation of GDP growth

84

From 1965 through 2013, US health care expenditures had

increased by 69 fold. Population growth over the same period increased by a factor of just 1.6. By 2022, health spending will have

increased 119 fold.

$ Billions

Sources: Centers for Medicare & Medicaid Services, Office of the Actuary at http://www.cms.gov/Research-Statistics-Data-and-Systems/Statistics-

Trends-and-Reports/NationalHealthExpendData/NationalHealthAccountsProjected.html accessed 3/14/14; Insurance Information Institute.

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0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

20%

65

66

67

68

69

70

71

72

73

74

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

14

15

16

17

18

19

20

21

22

National Health Care Expenditures as a Share of GDP, 1965 – 2022F*

Sources: Centers for Medicare & Medicaid Services, Office of the Actuary at http://www.cms.gov/Research-Statistics-Data-and-Systems/Statistics-

Trends-and-Reports/NationalHealthExpendData/NationalHealthAccountsProjected.html accessed 3/14/14; Insurance Information Institute.

1965

5.8%

Health care expenditures as a share

of GDP rose from 5.8% in 1965 to

18.0% in 2013 and are expected to

reach 19.9% of GDP by 2022

% of GDP

2022 19.9%

1980:

9.2%

1990:

12.5%

2000:

13.8%

2010:

17.9%

Since 2009, heath expenditures as a %

of GDP have flattened out at about 18%--the

question is why and will it last?

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86

Insured Catastrophe Losses

2013-2015 Experienced Below Average

CAT Activity After Very High CAT Losses in

2011/12

2016 Is On Track to Surpass Recent Years

86

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87

$1

3.0

$1

1.3

$3

.9

$1

4.8

$1

1.9

$6

.3

$3

5.8

$7

.8

$1

6.8

$3

4.7

$1

0.9

$7

.7

$3

0.1

$1

1.8

$1

4.9

$3

4.6

$3

6.1

$1

3.1

$1

5.5

$1

5.2

$1

1.0

$75.7

$1

4.4

$5

.0 $8

.2

$3

8.9

$9

.1

$2

7.2

$0

$10

$20

$30

$40

$50

$60

$70

$80

89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16*

U.S. Insured Catastrophe Losses

*Through 6/30/16. 2016 figure stated in 2016 dollars.

Note: 2001 figure includes $20.3B for 9/11 losses reported through 12/31/01 ($25.9B 2011 dollars). Includes only business and personal property claims, business interruption and auto claims. Non-prop/BI losses = $12.2B ($15.6B in 2011 dollars.)

Sources: Property Claims Service/ISO; Insurance Information Institute.

2013/14/15 Were Welcome Respites from 2011/12, among the Costliest Years for Insured Disaster

Losses in US History. 2016 Is Off to a Costlier Start.

2012 was the 3rd most expensive year ever for

insured CAT losses

$11.0B in insured CAT losses though

6/30/16

($ Billions, $ 2015)

87

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88

Combined Ratio Points Associated with Catastrophe Losses: 1960 – 2016F*

*2010s represent 2010-2015.

Notes: Private carrier losses only. Excludes loss adjustment expenses and reinsurance reinstatement premiums. Figures are adjusted for losses ultimately paid by foreign insurers and reinsurers.

Source: ISO (1960-2009); A.M. Best (2010-16E) Insurance Information Institute.

0.4

1.2

0.4 0

.8 1.3

0.3

0.4 0.7

1.5

1.0

0.4

0.4 0.7

1.8

1.1

0.6

1.4 2

.01

.32

.00

.50

.5 0.7

3.0

1.2

2.1

8.8

2.3

5.9

3.3

2.8

1.0

3.6

2.9

1.6

5.4

1.6

3.3

3.3

8.1

2.7

1.6

5.0

2.6

4.6

9.6

8.0

3.5 4

.03

.14

.7

3.6

0.9

0.1

1.1

1.1

0.8

0

2

4

6

8

10

12

19

60

19

62

19

64

19

66

19

68

19

70

19

72

19

74

19

76

19

78

19

80

19

82

19

84

19

86

19

88

19

90

19

92

19

94

19

96

19

98

20

00

20

02

20

04

20

06

20

08

20

10

20

12

20

14

20

16

F

The Catastrophe Loss Component of Private Insurer Losses Has Increased Sharply in Recent Decades

Avg. CAT Loss Component of theCombined Ratio

by Decade

1960s: 1.04 1970s: 0.85 1980s: 1.31 1990s: 3.39 2000s: 3.52 2010s: 5.47*

Combined Ratio Points Catastrophe losses as a share of all

losses reached a record high in 2011

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89

Inflation Adjusted U.S. Catastrophe Losses by Cause of Loss, 1996–20151

0.2%1.8%

4.9%

6.1%

7.5%

40.2%

39.2%

1. Catastrophes are defined as events causing direct insured losses to property of $25 million or more in 2015 dollars.

2. Excludes snow.

3. Does not include NFIP flood losses

4. Includes wildland fires

5. Includes civil disorders, water damage, utility disruptions and non-property losses such as those covered by workers compensation.

Source: ISO’s Property Claim Services Unit.

Hurricanes & Tropical Storms, $158.6

Fires (4), $7.3

Events Involving Tornadoes (2), $158.6

Winter Storms, $30.4

Terrorism, $24.6

Other Wind/Hail/Flood (3), $19.9

Other (5), $0.8

Wind losses are by far cause the most catastrophe losses,

even if hurricanes/TS are excluded.

Tornado share of CAT losses is

rising

Insured cat losses from 1996-2015

totaled $404.1B, an average of $20.2B per year or $1.68B

per month

Winter storm losses were much above average in 2014/15 pushing

this share up

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Top 3 States for Insured Catastrophe Losses, 1996-2005 (in 2015 Dollars)

90

Texas, Florida and New York lead the country in insured catastrophe losses over the past 20 years. These 3 states accounted for nearly 1/3 of

all insured catastrophe losses over the past two decades

Source: PCS/Verisk for 2016 Insurance Fact Book, Insurance Information Institute.

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91

Top 16 Most Costly Disastersin U.S. History—Katrina Still Ranks #1

(Insured Losses, 2014 Dollars, $ Billions)

$8.1 $9.0 $9.4 $11.4$13.8

$19.3

$24.6 $25.3$26.4

$50.2

$7.7$7.3$6.9$5.8$5.7$4.6

$0

$10

$20

$30

$40

$50

$60

Irene (2011) Jeanne

(2004)

Frances

(2004)

Rita

(2005)

Tornadoes/

T-Storms

(2011)

Tornadoes/

T-Storms

(2011)

Hugo

(1989)

Ivan

(2004)

Charley

(2004)

Wilma

(2005)

Ike

(2008)

Sandy*

(2012)

Northridge

(1994)

9/11 Attack

(2001)

Andrew

(1992)

Katrina

(2005)

Storm Sandy in 2012 was the last mega-CAT

to hit the US

Includes Tuscaloosa, AL,

tornado

Includes Joplin, MO, tornado

12 of the 16 Most Expensive Events in US History Have Occurred Since 2004

Sources: PCS; Insurance Information Institute inflation adjustments to 2014 dollars using the CPI.

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Convective Loss Events in the USOverall and insured losses, 1980 – 2015

92

$ Billions

Analysis contains:

severe storm, tornado, hail, flash

flood and lightning

*Losses adjusted to inflation based on CPI

Source: Geo Risks Research, NatCatSERVICE

Overall losses

(in 2015 values)*

Insured losses

(in 2015 values)* The period from 2008-2015 has

been the most expensive on record for insured losses from “Convective Events” (severe thunderstorms, tornado, hail,

lightning and flash flood)

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Winter Storm Losses in the US1980 – 2015 (Overall and Insured Losses)*

93

Overall losses

(in 2015 values)*

Insured losses

(in 2015 values)*

*Losses adjusted to

inflation based on CPI.Source: Property Claim Services, MR NatCatSERVICE.

$ Billions

Winter storm losses have been increasing rapidly in recent years

*Winter storms

include also winter

damages, blizzards

and cold waves

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US Property CAT Rate on Line Index & Global Reinsurance ROE

94

Record traditional capacity, alternative capital and low CAT activity have pressured reinsurance prices; ROEs are own only very modestly

Source: Barclays PLC from Guy Carpenter; Insurance Information Institute.

US Property CAT ROL Global Reinsurance ROE

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THE ECONOMY

95

The Strength of the Economy Will Greatly

Influence Insurer Exposure Base

Across Most Lines

95

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96

US Real GDP Growth*

* Estimates/Forecasts from Blue Chip Economic Indicators.

Source: US Department of Commerce, Blue Economic Indicators 9/16; Insurance Information Institute.

2.7

%1.8

%-1

.8%

1.3

%-3

.7%

-5.3

%-0

.3%

5.0

%2.3

%2.2

%2.6

%2.4

%0.1

%2.5

%1.3

%4.1

%2.0

%1.3

% 3.1

%0.4

%2.7

%1.8

% 3.5

%-0

.9%

4.6

%4.3

%2.1

%2.0

%2.6

%2.0

%0.9

%0.8

%1.1

% 2.9

%2.4

%2.2

%2.3

%2.2

%2.1

%

-8.9%

4.5

%

1.4%

4.1

%1.1

%1.8

%2.5

% 3.6

%3.1

%

-9%

-7%

-5%

-3%

-1%

1%

3%

5%

7%

   2

00

0   

   2

00

1   

   2

00

2   

   2

00

3   

   2

00

4   

   2

00

5   

   2

00

6   

   2

00

7   

08

:1Q

08

:2Q

08

:3Q

08

:4Q

09

:1Q

09

:2Q

09

:3Q

09

:4Q

10

:1Q

10

:2Q

10

:3Q

10

:4Q

11

:1Q

11

:2Q

11

:3Q

11

:4Q

12

:1Q

12

:2Q

12

:3Q

12

:4Q

13

:1Q

13

:2Q

13

:3Q

13

:4Q

14

:1Q

14

:2Q

14

:3Q

14

:4Q

15

:1Q

15

:2Q

15

:3Q

15

:4Q

16

:1Q

16

:2Q

16

:3Q

16

:4Q

17

:1Q

17

:2Q

17

:3Q

17

:4Q

Demand for Energy Should Increase in 2016-17 as GDP Growth Continues at a Steady, Albeit Moderate Pace and Gradually Benefits the Economy Broadly

Real GDP Growth (%)

Recession began in Dec, 2007

The Q4:2008 decline was the steepest since the Q1:1982 drop of 6.8%

Q1 2014/15 GDP data were hit hard by this year’s “Polar Vortex”

and harsh winter

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97

US Unemployment Rate Forecast4

.5%

4.5

%4

.6%

4.8

%4

.9% 5.4

% 6.1

%6

.9%

8.1

%9

.3%

9.6

% 10

.0%

9.7

%9

.6%

9.6

%

8.9

%9

.1%

9.1

%8

.7%

8.3

%8

.2%

8.0

%7

.8%

7.7

%7

.6%

7.3

%7

.0%

6.6

%6

.2%

6.1

%5

.7%

5.6

%5

.4%

5.2

%5

.0%

4.9

%4

.9%

4.8

%4

.8%

4.7

%4

.6%

4.6

%4

.5%

9.6

%

4%

5%

6%

7%

8%

9%

10%

11%

07

:Q1

07

:Q2

07

:Q3

07

:Q4

08

:Q1

08

:Q2

08

:Q3

08

:Q4

09

:Q1

09

:Q2

09

:Q3

09

:Q4

10

:Q1

10

:Q2

10

:Q3

10

:Q4

11

:Q1

11

:Q2

11

:Q3

11

:Q4

12

:Q1

12

:Q2

12

:Q3

12

:Q4

13

:Q1

13

:Q2

13

:Q3

13

:Q4

14

:Q1

14

:Q2

14

:Q3

14

:Q4

15

:Q1

15

:Q2

15

:Q3

15

:Q4

16

:Q1

16

:Q2

16

:Q3

16

:Q4

17

:Q1

17

:Q2

17

:Q3

17

:Q4

Rising unemployment eroded payrolls

and WC’s exposure base.

Unemployment peaked at 10% in late 2009.

* = actual; = forecasts

Sources: US Bureau of Labor Statistics; Blue Chip Economic Indicators (9/16 edition); Insurance Information Institute.

2007:Q1 to 2017:Q4F*

Unemployment forecasts have been revised modestly

downwards. Optimistic scenarios put the

unemployment as low as 4.4% by Q4 of 2016.

Jobless figures have been revised

downwards for 2016

Page 98: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Trucking Employment: 2006–2016*

1,4

35

.7

1,4

39

.0

1,3

88

.3

1,2

68

.7

1,3

81

.6

1,4

16

.7

1,4

55

.9

1,4

60

.7

1,2

50

.8

1,3

01

.1

1,3

49

.1

1,000

1,050

1,100

1,150

1,200

1,250

1,300

1,350

1,400

1,450

1,500

06 07 08 09 10 11 12 13 14 15 16*

Trucking employment is up by more than 200,000 or 16.8% since 2010

*Seasonally-adjusted monthly average through Aug 2016Source: US Census Bureau; Insurance Information Institute.

98

(000)

Page 99: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

99

Construction Employment,Jan. 2010—Aug. 2016*

*Seasonally adjusted.

Sources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

5,5

81

5,5

22

5,5

42

5,5

54

5,5

27

5,5

12

5,4

97

5,5

19

5,4

99

5,5

01

5,4

97

5,4

68

5,4

35

5,4

78

5,4

85

5,4

97

5,5

24

5,5

30

5,5

47

5,5

46

5,5

83

5,5

76

5,5

77

5,6

12

5,6

29

5,6

29

5,6

28

5,6

27

5,6

08

5,6

23

5,6

32

5,6

41

5,6

49

5,6

68

5,6

84

5,7

24

5,7

46

5,7

98

5,8

15

5,8

13

5,8

33

5,8

56

5,8

54

5,8

66

5,8

93

5,9

18

5,9

53

5,9

37

6,0

06

6,0

32

6,0

62

6,1

03

6,1

14

6,1

21

6,1

52

6,1

69

6,1

91

6,2

01

6,2

31

6,2

75

6,3

16

6,3

47

6,3

35

6,3

65

6,3

77

6,3

78

6,3

83

6,3

91

6,4

10 6,4

84

6,5

49

6,5

97

6,6

15

6,6

28

6,6

65

6,6

59

6,6

41

6,6

35

6,6

46

6,6

40

5,400

5,500

5,600

5,700

5,800

5,900

6,000

6,100

6,200

6,300

6,400

6,500

6,600

6,700

6,800

Jan-1

0F

eb-1

0M

ar-

10

Apr-

10

May-1

0Jun-1

0Jul-10

Aug-1

0S

ep-1

0O

ct-

10

Nov-1

0D

ec-1

0Jan-1

1F

eb-1

1M

ar-

11

Apr-

11

May-1

1Jun-1

1Jul-11

Aug-1

1S

ep-1

1O

ct-

11

Nov-1

1D

ec-1

1Jan-1

22/3

0/2

0M

ar-

12

Apr-

12

May-1

2Jun-1

2Jul-12

Aug-1

2S

ep-1

2O

ct-

12

Nov-1

2D

ec-1

2Jan-1

3F

eb-1

3M

ar-

13

Apr-

13

May-1

3Jun-1

3Jul-13

Aug-1

3S

ep-1

2O

ct-

13

Nov-1

3D

ec-1

3Jan-1

4F

eb-1

4M

ar-

14

Apr-

14

May-1

4Jun-1

4Jul-14

Aug-1

4S

ep-1

4O

ct-

14

Nov-1

4D

ec-1

4Jan-1

5F

eb-1

5M

ar-

15

Apr-

15

May-1

5Jun-1

5Jul-15

Aug-1

5S

ep-1

5O

ct-

15

Nov-1

5D

ec-1

5Jan-1

6F

eb-1

6M

ar-

16

Apr-

16

May-1

6Jun-1

6Jul-16

Aug-1

6

Construction employment is +1.205 million above

Jan. 2011 (+22.2%) trough

(Thousands)

Construction and manufacturing employment constitute 1/3 of all WC payroll exposure.

Page 100: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

100

Employment in Oil & Gas Extraction,Jan. 2010—Aug. 2016*

*Seasonally adjusted

Sources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

156.4

156.7

157.6

158.7

158.1

158.4

159.7

160.2

161.5

161.4

161.0

162.7

164.3

166.6 169.2

170.1

171.2

172.6

174.0

176.6

178.2

178.7

180.6

181.3

182.3

184.7

185.2

186.2

187.8

188.6

189.3

189.4

189.4

190.5

192.2

193.1

194.6

194.0

193.8

193.1

192.5

193.0

193.4

193.3

193.1

194.0

194.0

194.0

195.4

193.7

194.6

196.4

197.6

198.6

198.4

199.4

201.5

201.0

201.2

199.4

197.6

197.7

194.4

194.2

193.2

193.6

191.7

190.0

186.7

185.0

182.9

181.7

179.7

177.9

175.7

174.4

172.9

172.0

172.8

150

160

170

180

190

200

210

Fe

b-1

0

Ap

r-10

Ju

n-1

0

Au

g-1

0

Oct-

10

Dec-1

0

Fe

b-1

1

Ap

r-11

Ju

n-1

1

Au

g-1

1

Oct-

11

Dec-1

1

Fe

b-1

2

Ap

r-12

Ju

n-1

2

Au

g-1

2

Oct-

12

Dec-1

2

Fe

b-1

3

Ap

r-13

Ju

n-1

3

Au

g-1

3

Oct-

13

Dec-1

3

Fe

b-1

4

Ap

r-14

Ju

n-1

4

Au

g-1

4

Oct-

14

Dec-1

4

Fe

b-1

5

Ap

r-15

Ju

n-1

5

Au

g-1

5

Oct-

15

Dec-1

5

Fe

b-1

6

Ap

r-16

Ju

n-1

6

Au

g-1

6

Oil and gas extraction

employment is down up 14.2%

since Oct. 2014 as oil prices remain

depressed

(000)

Employment peaked in Oct. 2014 at 201,500—its highest

level since Dec. 1986.

Page 101: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

CONSTRUCTION INDUSTRY OVERVIEW & OUTLOOK

101

The Construction Sector Is Critical to the Economy and the P/C Insurance Industry

101

Page 102: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

102

Value of New Private Construction: Residential & Nonresidential, 2003-2016*

Billions of Dollars

$0

$100

$200

$300

$400

$500

$600

$700

$800

$900

$1,000

03 04 05 06 07 08 09 10 11 12 13 14 15 16*

Non Residential

Residential

Private Construction Activity Is Moving in a Positive Direction though Remains Well Below Pre-Crisis Peak; Residential Dominates

$298.1

$613.7

New Construction peaks at $911.8. in 2006

Trough in 2010 at $500.6B,

after plunging 55.1% ($411.2B)

2016: Value of new pvt.construction hits

$875.0 as of Jul. 2016, up 74.8% from the 2010

trough but still 4.0% below 2006 peak

102

$261.8

$238.8

$447.9

$398.3

*2016 figure is a seasonally adjusted annual rate as of July.

Sources: US Department of Commerce http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Page 103: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

103

Value of Construction Put in Place, 2016 vs. 2015*

-3.1%

4.7%

-3.2%

0.0%

1.0%0.3%

1.7%

-4%

-3%

-2%

-1%

0%

1%

2%

3%

4%

5%

6%

Total

Construction

Total Private

Construction

Residential--

Private

Non-

Residential--

Private

Total Public

Construction

Residential-

Public

Non-

Residential--

Public

Overall Construction Activity is Up Slighty, Having Decelrated from Early 2016; State/Local Sector Government Sector Was Recovering but Is

Experienced Renewed Weakness

Growth (%)

Private sector construction activity is up in both the

residential and nonresidential segments

*seasonally adjusted data through July 2016.Source: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Private: +1.0% Public: -3.1%

Public sector construction activity is finally beginning to

create less drag up after years of decline

Page 104: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

104

Value of Private Construction Put in Place, by Segment, 2016 vs. 2015*

1.2%

-0.3%

1.6%

0.0%0.4%

1.2% 1.1%

3.9%

-3.9%

1.0%0.3%

1.7%

-1.2%

4.6%

-5%-4%-3%-2%-1%0%1%2%3%4%5%6%

To

tal

Pri

vate

Co

nstr

ucti

on

Resid

en

tial

To

tal

No

nre

sid

en

tial

Lo

dg

ing

Off

ice

Co

mm

erc

ial

Healt

h C

are

Ed

ucati

on

al

Reli

gio

us

Am

usem

en

t &

Rec.

Tra

nsp

ort

ati

on

Co

mm

un

icati

on

Po

wer/

Uti

lity

Man

ufa

ctu

rin

g

Private Construction Activity is Up in Most Segments in the Second Half of 2016; Expansion Should Continue

Growth (%) Construction activity has slowed in 2016, but led by the

Office and Manufacturing segments, the sector continues to expand after plunging during

the “Great Recession.”

*seasonally adjusted through Jul. 2016.Source: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Page 105: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

105

(Millions of Units)

New Private Housing Starts, 1990-2021F

1.4

8

1.4

7 1.6

2

1.6

4

1.5

7

1.6

0 1.7

1 1.8

5 1.9

6 2.0

7

1.8

0

1.3

6

0.9

1

0.5

5

0.5

9

0.6

1 0.7

8 0.9

2

1.0

0 1.1

1

1.1

9 1.3

0 1.4

3

1.4

6

1.4

71

.49

1.3

51.4

6

1.2

9

1.2

0

1.0

11.1

9

0.3

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16F 17F 18F 19F20F 21F

Source: U.S. Department of Commerce; Blue Chip Economic Indicators (9/16 for 2016-17; 3/16 for 2018-21F; Insurance Information Institute.

Insurers Are Continue to See Meaningful Exposure Growth in the Wake of the “Great Recession” Associated with Home Construction: Construction Risk

Exposure, Surety, Commercial Auto; Potent Driver of Workers Comp Exposure

New home starts plunged 72% from 2005-2009; A net

annual decline of 1.49 million units, lowest since records began

in 1959

Job growth, low inventories of existing homes, still-low mortgage

rates and demographics should continue to stimulate new home

construction for several more years

Page 106: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

106

Value of Public Construction Put in Place, by Segment, 2015 vs. 2016*

2.5%

-8.3%

1.8%0.0% -0.1%

-0.3%

-0.1%

-0.3%

-6.1%

-27.1%

-3.1%

4.7%

-3.2%-0.2%

-12.5%

-30%

-25%

-20%

-15%

-10%

-5%

0%

5%

10%

To

tal

Pu

bli

c

Co

nstr

ucti

on

Resid

en

tial

To

tal

No

nre

sid

en

tial

Off

ice

Co

mm

erc

ial

Healt

h C

are

Ed

ucati

on

al

Pu

bli

c S

afe

ty

Am

usem

en

t &

Rec.

Tra

nsp

ort

ati

on

Po

wer

Hig

hw

ay &

Str

eet

Sew

ag

e &

Waste

Dis

po

sal

Wate

r S

up

ply

Co

nserv

ati

on

&

Develo

p.

Public Construction Activity Surged in Early 2016 but Contracted Again by Mid-Year. A Resumption of the Recovery is Likely which Will Help Drive

Demand in Many Commercial Insurance Lines

Growth (%)

*seasonally adjusted through July 2016.Source: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Public sector construction activity slowed by mid-2016

Power, Commercial and Educations led declines in public sector construction

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107

$314.9$304.0

$286.4 $279.3 $270.7 $275.7$291.3

$278.2

$216.1 $220.2$234.2

$255.4

$289.1$308.7

$0

$50

$100

$150

$200

$250

$300

$350

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

*

2016

*

($ Billions)

Government Construction Spending Peaked in 2009, Helped by Stimulus Spending, but Contracted As State/Local Governments Grappled with

Deficits and Federal Sequestration; Only Now Recovering

Value of New Federal, State and Local Government Construction: 2003-2016*

*2016 figure is a seasonally adjusted annual rate as of July; http://www.census.gov/construction/c30/historical_data.html

Sources: US Department of Commerce; Insurance Information Institute.

Construction across all levels of government

peaked at $314.9B in 2009

Austerity Reigns

Govt. construction has slowed in 2016; still down $36.7B or 11.7%

since 2009 peak

Page 108: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

108

Construction Employment, Jan. 2003–Dec. 2015

Note: Recession indicated by gray shaded column.

Sources: U.S. Bureau of Labor Statistics; Insurance Information Institute.

5,000

5,500

6,000

6,500

7,000

7,500

8,000

'03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13 '14 '15

The “Great Recession” and housing bust destroyed 2.3 million constructions jobs

The Construction Sector Was a Growth Leader in 2014-15 as the Housing Market, Private Investment and Govt. Spending Recover. WC Insurers Will Benefit.

Construction employment troughed at 5.435 million in

Jan. 2011, after a loss of 2.291 million jobs, a 29.7% plunge

from the April 2006 peak

108

Construction employment

peaked at 7.726 million in April 2006

(Thousands)Construction

employment as of Dec. 2015 totaled 6.538 million, an

increase of 1.103MM jobs or 20.2% from

the Jan. 2011 trough

Gap between pre-recession

construction peak and today: 1.19 million jobs

Page 109: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

MANUFACTURING SECTOR OVERVIEW & OUTLOOK

109

The U.S. Manufacturing Sector Is Being Buffeted by a High Dollar,

Weak Export Markets and Plunging Oil Prices

109

Page 110: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

110

$200,000

$300,000

$400,000

$500,000

Jan-

92

Jan-

93

Jan-

94

Jan-

95

Jan-

96

Jan-

97

Jan-

98

Jan-

99

Jan-

00

Jan 01

Jan 02

Jan 03

Jan 04

Jan 05

Jan 06

Jan 07

Jan 08

Jan 09

Jan 10

Jan 11

12-Jan

13-Jan

14-Jan

15-Jan

Dollar Value* of Manufacturers’ Shipments Monthly, Jan. 1992—December 2015

* Seasonally adjusted; Data published Feb. 4, 2016.Source: U.S. Census Bureau, Full Report on Manufacturers’ Shipments, Inventories, and Orders, http://www.census.gov/manufacturing/m3/

Monthly shipments in Nov. 2014 exceeded the pre-crisis (July 2008) peak but has declined in recent months. Weakness abroad, falling energy prices and a strong dollar are hurting the sector, especially exports. Manufacturing growth leads to gains in many commercial

exposures: WC, Commercial Auto, Marine, Property, and various Liability Coverages.

$ Millions

110

The value of Manufacturing Shipments in Dec. 2015 was

$467.0B—down 8% from the July 2014 record high of $508.1B

Page 111: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

58.3

57.1

60.4

59.6

57.8

55.3

55.1

55.2

55.3 5

6.9 5

8.2

58.5

60.8 61.4

59.7

59.7

54.2 5

5.8

51.4 52.5

52.5

51.8

52.2 53.1 54.1

51.9 5

3.3 54.1

52.5

50.2

50.5

50.7 51.6

51.7

49.9

50.2

53.1 54.2

50.7

49.0

50.9

55.4

55.7

56.2

56.4

57.0

56.5

51.3

53.2

53.7 5

4.9

55.4

55.3

57.1

59.0

56.6

59.0

58.7

55.5

53.5

52.9

51.5

51.5 5

2.8 53.5

52.7

51.1

50.2

50.1

48.6

48.2

51.3

40

45

50

55

60

65

Jan-1

0F

eb-1

0M

ar-

10

Apr-

10

May-1

0Jun-1

0Jul-10

Aug-1

0S

ep-1

0O

ct-

10

Nov-1

0D

ec-

Jan-1

1F

eb-1

1M

ar-

11

Apr-

11

May-1

1Jun-1

1Jul-11

Aug-1

1S

ep-1

1O

ct-

11

Nov-1

1D

ec-

Jan-1

2F

eb-1

2M

ar-

12

Apr-

12

May-1

2Jun-1

2Jul-12

Aug-1

2S

ep-1

2O

ct-

12

Nov-1

2D

ec-

Jan-1

3F

eb-1

3M

ar-

13

Apr-

13

May-1

3Jun-1

3Jul-13

Aug-1

3S

ep-1

3O

ct-

13

Nov-1

3D

ec-

Jan-1

4F

eb-1

4M

ar-

14

Apr-

14

May-1

4Jun-1

4Jul-14

Aug-1

4S

ep-1

4O

ct-

14

Nov-1

4D

ec-

Jan-1

5F

eb-1

5M

ar-

15

Apr-

15

May-1

5Jun-1

5Jul-15

Aug-1

5S

ep-1

5O

ct-

15

Nov-1

5D

ec-

ISM Manufacturing Index(Values > 50 Indicate Expansion)

January 2010 through December 2015

The manufacturing sector expanded for 68 of the 72 months from Jan. 2010 through Dec. 2015. Manufacturing sector now appears to be in contraction

due to weakness abroad, strong dollar and collapse in oil prices

Source: Institute for Supply Management at http://www.ism.ws/ismreport/mfgrob.cfm; Insurance Information Institute.

Manufacturing began to contract in late 2015

111

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112

Manufacturing Growth for Selected Sectors, 2015 vs. 2014*

-2.3%-2.1%

3.4%8.0%

-9.6%

-1.3%

-32.2%

-2.3%-2.3%

2.6%

-4.2%

1.8%

-0.6%

-9.5%

-0.6%

-35%

-30%

-25%

-20%

-15%

-10%-5%

0%

5%

10%

15%

All

Ma

nu

factu

rin

g

Du

rab

le M

fg.

Wo

od

Pro

du

cts

Pri

ma

ry

Me

tals

Fa

bri

ca

ted

Me

tals

Ma

ch

ine

ry

Ele

ctr

ica

l

Eq

uip

.

Co

mp

ute

rs &

Ele

ctr

on

ics

Tra

nsp

ort

atio

n

Eq

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.

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ble

Mfg

.

Fo

od

Pro

du

cts

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m &

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al

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bb

er

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du

cts

Manufacturing Is Contracting Across a Number of Sectors, Especially Petroleum. Adverse Exposure Impacts Are Likely for: WC, Commercial

Property, Commercial Auto and Certain Liability Coverages

Growth (%)

Manufacturing of non-durable goods is weaker

than for durables

*Seasonally adjusted; Date are YTD comparing data through November 2015 to the same period in 2014.Source: U.S. Census Bureau, Full Report on Manufacturers’ Shipments, Inventories, and Orders, http://www.census.gov/manufacturing/m3/

Durables: +1.8% Non-Durables: -9.6%

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113

Manufacturing Employment, Jan. 2003–December 2015

Note: Recession indicated by gray shaded column. Data are seasonally adjusted.

Sources: US Bureau of Labor Statistics; Insurance Information Institute.

11,000

11,500

12,000

12,500

13,000

13,500

14,000

14,500

15,000'0

3

'04

'05

'06

'07

'08

'09

'10

'11

'12

'13

'14

'15

Manufacturing employment was growing slowly but steadily from 2010 through 2014 but has been flat in 2015. Automation, a slowing world economy, the strong dollar

and other factors have held the growth rate down.

Manufacturing employment hit a

trough at 11.45 million in Feb. and

Mar. 2010

113

Manufacturing employment was

declining, slowly, before the Great Recession

(Thousands)

Latest (Dec 2015) at 12.33 million

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114

Manufacturing Employment,Jan. 2010—December 2014*

11,4

60

11,4

60

11,4

66

11,4

97

11,5

31

11,5

39

11,5

58

11,5

48

11,5

54

11,5

55

11,5

77

11,5

90

11,6

24

11,6

62

11,6

82

11,7

07

11,7

15

11,7

24

11,7

47

11,7

60

11,7

62

11,7

70

11,7

69

11,7

97

11,8

41

11,8

70

11,9

10

11,9

20

11,9

26

11,9

35

11,9

57

11,9

43

11,9

25

11,9

31

11,9

38

11,9

51

11,9

65

11,9

88

11,9

84

11,9

77

11,9

72

11,9

65

11,9

48

11,9

63

11,9

93

12,0

11

12,0

46

12,0

53

12,0

61

12,0

81

12,0

85

12,0

94

12,1

09

12,1

30

12,1

54

12,1

57

12,1

69

12,1

93

12,2

22

12,2

39

11,250

11,500

11,750

12,000

12,250

12,500Jan-1

0F

eb-1

0M

ar-

10

Apr-

10

May-1

0Jun-1

0Jul-10

Aug-1

0S

ep-1

0O

ct-

10

Nov-1

0D

ec-

Jan-1

1F

eb-1

1M

ar-

11

Apr-

11

May-1

1Jun-1

1Jul-11

Aug-1

1S

ep-1

1O

ct-

11

Nov-1

1D

ec-

Jan-1

22/3

0/2

Mar-

12

Apr-

12

May-1

2Jun-1

2Jul-12

Aug-1

2S

ep-1

2O

ct-

12

Nov-1

2D

ec-

Jan-1

3F

eb-1

3M

ar-

13

Apr-

13

May-1

3Jun-1

3Jul-13

Aug-1

3S

ep-1

3O

ct-

13

Nov-1

3D

ec-

Jan-1

4F

eb-1

4M

ar-

14

Apr-

14

May-1

4Jun-1

4Jul-14

Aug-1

4S

ep-1

4O

ct-

14

Nov-1

4D

ec-

Manufacturing employment is a surprising source of strength in the economy. Employment in the sector is at a multi-year high.

*Seasonally adjusted.

Sources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

(Thousands)Since Jan 2010, manufacturing

employment is up (+877,000 or +7.7%)and still growing.

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115

Employment in Oil & Gas Extraction,Jan. 2010—Aug. 2016*

*Seasonally adjusted

Sources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

156.4

156.7

157.6

158.7

158.1

158.4

159.7

160.2

161.5

161.4

161.0

162.7

164.3

166.6 169.2

170.1

171.2

172.6

174.0

176.6

178.2

178.7

180.6

181.3

182.3

184.7

185.2

186.2

187.8

188.6

189.3

189.4

189.4

190.5

192.2

193.1

194.6

194.0

193.8

193.1

192.5

193.0

193.4

193.3

193.1

194.0

194.0

194.0

195.4

193.7

194.6

196.4

197.6

198.6

198.4

199.4

201.5

201.0

201.2

199.4

197.6

197.7

194.4

194.2

193.2

193.6

191.7

190.0

186.7

185.0

182.9

181.7

179.7

177.9

175.7

174.4

172.9

172.0

172.8

150

160

170

180

190

200

210

Fe

b-1

0

Ap

r-10

Ju

n-1

0

Au

g-1

0

Oct-

10

Dec-1

0

Fe

b-1

1

Ap

r-11

Ju

n-1

1

Au

g-1

1

Oct-

11

Dec-1

1

Fe

b-1

2

Ap

r-12

Ju

n-1

2

Au

g-1

2

Oct-

12

Dec-1

2

Fe

b-1

3

Ap

r-13

Ju

n-1

3

Au

g-1

3

Oct-

13

Dec-1

3

Fe

b-1

4

Ap

r-14

Ju

n-1

4

Au

g-1

4

Oct-

14

Dec-1

4

Fe

b-1

5

Ap

r-15

Ju

n-1

5

Au

g-1

5

Oct-

15

Dec-1

5

Fe

b-1

6

Ap

r-16

Ju

n-1

6

Au

g-1

6

Oil and gas extraction

employment is down up 14.2%

since Oct. 2014 as oil prices remain

depressed

(000)

Employment peaked in Oct. 2014 at 201,500—its highest

level since Dec. 1986.

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Trucking Employment: 2006–2016*

1,4

35

.7

1,4

39

.0

1,3

88

.3

1,2

68

.7

1,3

81

.6

1,4

16

.7

1,4

55

.9

1,4

60

.7

1,2

50

.8

1,3

01

.1

1,3

49

.1

1,000

1,050

1,100

1,150

1,200

1,250

1,300

1,350

1,400

1,450

1,500

06 07 08 09 10 11 12 13 14 15 16*

Trucking employment is up by more than 200,000 or 16.8% since 2010

*Seasonally-adjusted monthly average through Aug 2016Source: US Census Bureau; Insurance Information Institute.

116

(000)

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0

20

40

60

80

100

120

Recession

117

Index of Total Industrial Production:*A Near Peak as of December 2014

*Monthly, seasonally adjusted, through December 2014 (which is preliminary). Index based on year 2007 = 100

Sources: Federal Reserve Board at http://www.federalreserve.gov/releases/g17/ipdisk/ip_sa.txt . National Bureau of Economic Research (recession dates); Insurance Information Institute.

Peak at 100.82 in December 2007 (officially the 1st

month of the Great Recession)

Insurance exposures for industrial production will continue growing in 2015, and commercial insurance premium volume with them. Y-o-Y growth to December 2014

was 4.6%. Both production and premium volume growth for 2015 should exceed this.

117

December 2014 Index at 106.5

Many economists expect business

investment to rise in 2015

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66%

68%

70%

72%

74%

76%

78%

80%

82%

Mar

01

Jun 0

1

Sep

Dec

Mar

02

Jun 0

2

Sep

Dec

Mar

03

Jun 0

3

Sep

Dec

Mar

04

Jun 0

4

Sep

Dec

Mar

05

Jun 0

5

Sep

Dec

Mar

06

Jun 0

6

Sep

Dec

Mar

07

Jun 0

7

Sep

Dec

Mar

08

Jun 0

8

Sep

Dec

Mar

09

Jun 0

9

Sep

Dec

Mar

10

Jun 1

0

Sep

Dec

Mar

11

Jun 1

1

Sep

Dec

Mar

12

Jun 1

2

Sep

Dec

Mar

13

Jun 1

3

Sep

Dec

Mar

14

Jun 1

4

Sep

Dec

Recovery in Capacity Utilization is a Positive Sign for Commercial Exposures

Source: Federal Reserve Board statistical releases at http://www.federalreserve.gov/releases/g17/Current/default.htm. 118

Percent of Industrial Capacity

Hurricane Katrina

March 2001-November 2001

recession

“Full Capacity” The US operated at 79.7% of industrial capacity in Dec. 2014, well above the June

2009 low of 66.9% but is still below pre-recession levels.

March 2001 through Dec. 2014

118

December 2007-June 2009 Recession

The closer the economy is to operating at “full

capacity,” the greater the inflationary pressure

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TECHNOLOGY, DISRPTORS AND INSURANCE

119

Applications of Technology in P/C Insurance Have Gripped the Media as

Have Industry Solutions

119

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120

Interest in Technology Issues and Insurance Is Surging: Presents Opportunity

Insurers are at the intersection of many of the most important technological innovations of the early 21st century

ProblemSolutionOpportunity

Industry is too often depicted as a technology laggard

I.I.I. is highlighting the industry as being on the technological cutting edge—an innovative, nimble industry with solutions for managing countless new risks of the current era:

Sharing economy Cyber Auto Technology

Supply Chain Climate Risk Drones

Wearable devices The “Internet of Things”

Positions industry well with customers, investors, current and prospective workers/Millennials, regulators/legislators and (tech) media

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121

CYBER RISK AND INSURANCE

Cyber Risk is a Rapidly Emerging Exposure for Businesses Large and

Small in Every Industry

Page 122: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Data Breaches 2005-2015, by Number of Breaches and Records Exposed

# Data Breaches/Millions of Records Exposed

Source: Identity Theft Resource Center (updated as of Jan. 6, 2016);http://www.idtheftcenter.org/images/breach/ITRCBreachReport2015.pdf

157

321

446

656

498

419

470

614

781783

662169.1

85.692.0

17.522.9

35.7

19.1

66.9

222.5

16.2

127.7

100

200

300

400

500

600

700

800

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

0

20

40

60

80

100

120

140

160

180

200

220

# Data Breaches # Records Exposed (Millions)

The 781 reported data breaches in 2015 was virtually unchanged form the record 783 reported in 2014. The number of exposed records

soared to 169.1 million, and increase of 97.5%.

Millions

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Data/Privacy Breach:Many Potential Costs Can Be Insured

Data Breach Event

Costs of notifying affecting

individuals Defense and settlement

costs

Lost customers and damaged

reputation

Cyber extortion payments

Business Income Loss

Regulatory fines at home & abroad

Costs of notifying

regulatory authorities

Forensic costs to discover

cause

123

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124

$1.5$2.0

$7.5

$0

$1

$2

$3

$4

$5

$6

$7

$8

2014 2015E 2020F

Estimated Cyber Insurance Premiums Written, 2014 – 2020F

Cyber insurance premiums written could more than

triple to $7.5 billion by 2020

Source: Advisen (2014 est.); PwC (2015, 2020); Insurance Information Institute.

$ Billions

I.I.I.’s Cyber Risk paper issued

Oct. 2015

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125

THE SHARING (ON-DEMAND) ECONOMY

Area of Extreme Interest—And Insurers Are Providing Solutions for this

Dynamic Economic Segment

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126

Sharing/On-Demand/Peer-to-Peer Economy Impacts Many Lines of Insurance

The “On-Demand” Economy is or will impact many segments of the economy important to P/C insurers

Auto (personal and commercial)

Homeowners/Renters

Many Liability Coverages

Professional Liability

Workers Comp

Many insurance questions have arisen

Insurance solutions are increasingly available to fill the many insurance gaps that arise

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127

Labor on Demand: Huge Implications for the US Economy, Workers & Insurers

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Source: ISO.

Ridesharing Regulation/Legislation and Status of ISO Filings as of 9/30/15

128

Status of ISO FilingsStatus Ride Sharing

Legislation/Regulation

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129

Percent of Americans Who Have Engaged in the “Gig/Sharing Economy” by Transaction

Sources: The SelfEmployed.com accessed at https://www.theselfemployed.com/gig-economy/infographic-inside-the-new-

economy/ based on a poll by Time magazine, Bursten-Marsteller and The Aspen Institute; Insurance Information Institute.

About 22% of Americans have offered services in the sharing economy

Service platforms have the most direct link to WC; 11% of Americans

have offered their services

Drivers have significant WC exposures

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130

Americans Who Offer Services in the Sharing/Gig Economy Are Statistically More Prone to Workplace Injury

Sources: The SelfEmployed.com accessed at https://www.theselfemployed.com/gig-economy/infographic-inside-the-new-

economy/ based on a poll by Time magazine, Bursten-Marsteller and The Aspen Institute; Insurance Information Institute.

Young, Urban Minority Males Are the Most Likely to Offer their Services in the Sharing Economy

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131

The Sharing Economy Can’t Escape Politics and Regulation

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132

Political Skepticism About the‘Gig’ Economy

"Many Americans are

making extra money renting

out a spare room, designing

a website ... even driving

their own car. This on

demand or so called 'gig'

economy is creating

exciting opportunities and

unleashing innovation, but

it's also raising hard

questions about

workplace protections

and what a good job will

look like in the future."

--Hillary Clinton,

July 13, 2015

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133

AUTO TECHNOLOGY &

THE FUTURE OF AUTO INSURANCE

Technology Promises Safer Cars and Highways, BUT Some Analysts, Media

and Many in Silicon Valley Are Predicting Doom for Auto Insurers

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134

Media is Obsessed with Driverless Vehicles: Often Predicting the Demise of Auto Insurance

By 2035, it is estimated that 25% of new vehicle

sales could be fully autonomous models

Source: Boston Consulting Group; Insurance Information Institute.

Questions

Are auto insurers monitoring these trends?

How are they reacting?

Will or Amazon or FinTech take over the industry? (cars/sales)

Will the number of auto insurers shrink?

How will liability shift?

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135

I.I.I. Poll: Telematics

Q. I’m going to ask you a question about your opinion of insurance companies

collecting information about how and when you drive in order to set your auto

insurance premium. Please tell me which statement you agree with. Would you…1

1Asked of those who auto insurance.

Source: Insurance Information Institute Annual Pulse Survey.

More Than Half of Auto Policyholders Would Allow Their Insurer to Collect Their Driving Information In Order to Set Premiums.

1%

39%

18%

42%

Don’t know

Allow if premium went

down

Allow whether or not premium went down

Would not allow

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136

Send in the Drones: Potential Rapid Adoption in Industry; Media Loves It

Drones or Unmanned Aerial Vehicle (UAV) technology is seeing rapid adoption rate in many industries, including insurance

FAA granting Section 333 exemptions for commercial use and testing of UAS

At least 5 insurers have received permission to test

Wide variety of applications: claims, pre-event property inspections…

Insurers partnering with construction industry to guide R&D and regulation of UAV use via Property Drone Consortium: www.propertydrone.org

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137

THE ‘INTERNET OF THINGS’

Capturing Economic Value Amid a

Shifting Insurer Value Chain

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138

The Internet of Things and the Insurance Industry

The “Internet of Things” will create trillions in economic value throughout the global economy by 2025

What opportunities, challenges will this create for insurers?

What are the impact on the insurance industry “value chain”?Sources: McKinsey Global Institute, The Internet of Things: Mapping the Value Beyond the Hype,

June 2015; Insurance Information Institute.

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139

The Internet of Things and the Insurance Industry Value Chain

Source: Willis Capital Markets & Advisory; Insurance Information Institute.

The Insurance Industry Value Chain Is Changing for Many Reasons

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140

The Internet of Things and the Insurance Industry Value Chain

Source: Willis Capital Markets & Advisory; Insurance Information Institute.

Who owns the data? Where does It flow? Who does the analytics? Who is the capital provider?

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141

A NEST Case Study

Nest: A Leader in the “Internet of Things”

Collision Course or Cooperation with the

Insurance Industry?

141

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142

Telematics for Your Home:The Internet of Things

The home is the next frontier for telematics

Rapidly becoming a crowded space

How and with whom will insurers partner?

Can control increasing array of household systems remotely

Heat, A/C

Fire, CO detection

Security Systems

Cameras/Monitors

Appliances

Lighting

Technology is adaptive

Uses sensors and algorithms to learn about you

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143

Partnerships with Insurers: Selling Safety and Savings Simultaneously

Source: https://nest.com/insurance-partners/ accessed 1/10/16; Insurance Information Institute research.

Nest is actively seeking to partner with insurers. As of Jan. 10, 2016, Nest listed 2 insurance partners offering discounts in a number of states

Page 144: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Shifting Legal Liability & Tort Environment

144

Will the Tort PendulumSwing Against Insurers?

144

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145

$750,392$653,898

$782,657

$1,045,048 $1,009,788

$0

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

2009 2010 2011 2012 2013

Average Personal Injury Jury Award,2009 – 2013

Average awards in Personal Injury cases

have increased by more than 1/3 in recent years

Source: Current Award Trends in Personal Injury, 54th Edition; Insurance Information Institute.

Page 146: Overview & Outlook for the Commercial P/C Insurance ...Overview & Outlook for the Commercial P/C Insurance Industry in 2016 & Beyond Trends, Challenges & Opportunities Insurance Information

Business Leaders Ranking of Liability Systems in 2015

Best States

1. Delaware

2. Vermont

3. Nebraska

4. Iowa

5. New Hampshire

6. Idaho

7. North Carolina

8. Wyoming

9. South Dakota

10. Utah

Worst States

41. Arkansas

42. Missouri

43. Mississippi

44. Florida

45. New Mexico

46. Alabama

47. California

48. Illinois

49. Louisiana

50. West Virginia

Source: US Chamber of Commerce 2015 State Liability Systems Ranking Study; Insurance Info. Institute.

New in 2015

Vermont

New Hampshire

North Carolina

South Dakota

Drop-offs

Minnesota

Kansas

Virginia

North Dakota

Newly Notorious

Arkansas

Missouri

Rising Above

Oklahoma

Montana

146

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147

The Nation’s Judicial “Hellholes”: 2014/2015

Source: American Tort Reform Association; Insurance Information Institute

West VirginiaIllinois

Madison County

New York City Asbestos

Litigation

Watch List

Atlantic County, New Jersey

Mississippi Delta

Montana

Nevada

Newport News, Virginia

Philadelphia, Pennsylvania

Dishonorable Mention

AL Supreme Court

PA Supreme Court

California

Florida

Volkswagen: Massive tort actions, fines, penalties certain. Are others vulnerable? Issue of cheating on

environmental standards and liability looms large.

Assignment of Benefits issue

looms large in FL

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www.iii.org

Thank you for your timeand your attention!

Twitter: twitter.com/bob_Hartwig

Download at www.iii.org/presentations

Insurance Information Institute Online:

148