overview of nao work relating to jobcentre plus presentation to nawra 2 september 2005 rebecca...
TRANSCRIPT
Overview of NAO work relating to Jobcentre
Plus
Presentation to NAWRA
2 September 2005
Rebecca Sidell Dawson Auditor - Welfare, Work & Education VFM
Our role
• To provide independent information, assurance and advice to Parliament on the use of public resources across central government
• To help promote better financial management and value for money to bring about improvements in public services
About the NAO
• Headed by the C&AG• Independent of Government• 800 staff• Save £8 for every £1 in running costs
(£515 million saved by our work in 2004-05)
• Key areas of work:- Financial Audit- Value for Money (VFM)- Promoting good practice
• Public Accounts Committee
How we identify issues for our VFM studies
• Balance – benefits/administration/client groups
• Key risk areas• Complement financial audit work • Quality of service to the public • Key departmental objectives – PSAs,
Welfare to Work• Social exclusion• External expectations and interests –
PAC etc
Recently published reports 2003-05
• Managing attendance in the Department for Work and Pensions
• Tackling the barriers to the employment of older workers
• Helping those in hardship: the running of the Social Fund
• Progress in improving the medical assessment of incapacity and disability benefits
• Getting it right, putting it right - Improving decision-making and appeals in social security benefits
Studies in progress 2005-06
• Helping people with disabilities into work
• Communicating with the public: ensuring accurate information
• Contact centres in DWP
• Dealing with the complexity of the benefits system
Areas for potential future studies
• Progress in tackling pensioner poverty
• Making the most of Personal Advisers in Jobcentre Plus
• Child Support Agency
Concluding thoughts
• General observations from this year’s work
• Consultation process• Any questions? Ideas for future work?
Contact details:Rebecca Sidell DawsonWelfare Work & Education (A6)157-197 Buckingham Palace RoadLondon SW1W 9SP
Email: [email protected]
Phone: 020 7798 7800Website: www.nao.org.uk