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OUTSOURCING

INDEX Outsourcing Types of outsourcing Outsourcing Location Reverse Outsourcing Future Trends CASE STUDY

Outsourcing refers to the practice of transferring activities traditionally done within a firm to third party providers within the country.”

Definition : Outsourcing is a practice used by different companies

to reduce costs by transferring portions of work to outside suppliers rather than completing it internally.

Outsourcing is an effective cost-saving strategy when used properly

WHAT IS OUTSOURCING?

Top Drivers of Outsourcing Focus on core Improve Quality Increase speed in usage Foster Innovation Conserve Capital Reduce costs Latest Technology &

Infrastructure

BPO• Business process

outsourcing

KPO• Knowledge process

outsourcing

LPO• Legal process

outsourcing

Types of Outsourcing

Types of Outsourcing

BPO- Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider

KPO-Knowledge process outsourcing (KPO) describes the outsourcing of core information-related business activities which are competitively important or form an integral part of a company's value chain . KPO requires advanced analytical and technical skills as well as a high degree of specialist expertise.

LPO-Legal outsourcing, also known as legal process outsourcing (LPO) refers to the practice of a law firm or corporation obtaining legal support services from an outside law firm or legal support services company (LPO provider).

Outsourcing of business done within companies own country

Outsourcing of business done in outside country

Outsourcing of business done with Companies neighboring

countries

ONSHORE

OFFSHORE

NEARSHORE

KEY FACTORS-OUTSOURCING

OUTSOURCING SERVICES Administrative support Customer relationship management Document processes Finance and accounting HR & training IPR documentation Legal Services –LPO Medical transcriptions Payroll Management Product Development Publishing Research & Analysis Sales & Marketing Security Supply Chain Management

OUTSOURCING DESTINATION

0%10%20%30%40% 38%

6% 5% 5% 5% 5% 4% 4% 4%

Outsourcing Destination

Factors attracted for outsourcing destinations

Labor pool

Cost Benefits

Government Policies

Infrastructure

Knowledge full / Expertise

Top Outsourcing IT Companies

24 / 7 Customers

APTARA (TECHBOOKS)

Evalueserve

EXL Service

Genpact

Pangea3

WNS Global Services

Wipro BPO

Tata Consultancy Services(TCS)

HCL BPO

IBM DAKSH

ACCENTURE

COGNIZANT

Bodhi Global Services (P), Ltd.

Clutch Group.

Cobra Legal Solutions, LLC. CPA Global Ltd.

Integreon Managed Solutions, Inc.

Mindcrest.

Trustman

KPOBPO LPO

Reverse outsourcing ‘Reverse Outsourcing’ is the latest trend in outsourcing. Now

,those countries companies which are earlier chosen for outsourcing like India & other Asian countries will now create jobs in the western countries

This phenomenon which is gathering pace in recent times is known as ‘Reverse Outsourcing’ or the trend of Indian ITES and BPO companies opening offices in the US and Europe to outsource there work some are

TCS WIPRO HCL

FUTURE TRENDS IN OUTSOURCING High Competition – market More offshoring outsourcing More nearshore outsourcing Acquisitions and mergers to increase: more IT

sectors with high domain knowledge will merge in KPO

Latest trend of offshore insourcing , in which firms establish their own offshore captive centers. These captive centers are generally shared service centers and allow the firms to retain control over the processes.

CASE STUDY

COMPANY – INFOSYS BPO Infosys BPO provides Protection Management for

network assets of a US Based Wholesale Telecom Provider

CLIENT: Infosys client operates one of the largest telecom (voice & data) backbones in the world connecting various countries around the globe.

SERVICES : It offers a comprehensive portfolio of network offerings that spans Internet protocol(IP) services , Broadband Transport & Infrastructure services , voice & Voice over IP Services(VOIP) , content Delivery & Media Services.

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