©2014 BPO Connect

"Not your typical outsourcing provider"

BPO Connect Group

Overview

For Prospective Talent

The BPO Connect Group of companies consistently leads the business process

and IT outsourcing industry by demonstrating integrity and quality customer

service.

We invest in staff training and development, because our strength lies in our

talented team.

BPO Connect delivers comprehensive outsourcing options to businesses,

corporations and enterprises through a range of capabilities, including back office

processes, in-house web and app development, inbound customer relationship

management, brand development and marketing design creation, among others.

BPO Connect provides cloud and near-cloud experiences to customers around the

globe; our solutions are built to scale and evolve as needed.

BPO Connect’s Vision

“The world is a global workforce; we have to appreciate different skill sets.”

BPO Connect aims to be known for its extreme accuracy, accountability, care and

hard work, worldwide, while developing leaders among its own workforce.

It’s not about the numbers of staff, but the customer service and strong, reputable

talent that makes the BPO Connect difference. BPO Connect considers staff as family

and pushes staff to succeed in both career and personal aspirations above and

beyond competitors.

BPO Connect holds all staff accountable for upholding our values:

Accuracy and Care

Accountability

Integrity

Continuous Improvement

We develop leaders by providing award-wining training programs, encouraging staff

to pursue professional qualifications and recognizing high- achievers as well as

praising honesty and accountability amidst challenging situations.

©2014 BPO Connect

The BPO Connect Group

©2014 BPO Connect

Capabilities What makes BPO Connect a different kind of outsourcing provider?

It’s not just our exceptional talent or the fact that we invest in our team’s

development, nor the fact that our teams are carefully supervised by senior

management, but because we are driven by customer satisfaction.

We know the BPO Connect Group and its affiliated brands can provide the right

outsourcing solution for most businesses.

We deliver outsourcing services in a number of disciplines:

Finance and Accounting

With certified and part-certified accountants and quality review systems in place, our

back office teams are able to provide accurate end-to-end accounting solutions,

including:

Bank Reconciliations

Financial & Management Reports

Bookkeeping

Accounts Payable & Receivable

Payroll Processing and Compliance

Accountants’ Back Office

Tax Returns – Individual, Corporate, Trust & Partnership

Self-managed Super Fund Administration & Compliance (Australia only)

Information Technology

Everything we do at BPO Connect is technology-enabled. We have our own in-house

IT team and can provide an array of quality IT development, testing and

management solutions:

Mobile and Web Development

Enterprise Application

QA Testing

Remote Application Management

Technical Support & Help Desk

Magento Ecommerce Development

Additionally, BPO Connect has a host of solutions developed in-house such as

Mindtickle and Filehub.

©2014 BPO Connect

Human Capital “Find the best people; retain them; nurture a creative environment,

and let them innovate.”

With more than 1,000 staff globally, we are a diverse and global team that promotes a

solid work-life balance.

With a brand-new operation center in Colombo, Sri Lanka; we have the capacity to

rapidly scale.

BPO Connect attracts global-minded, high-caliber talent that can perform under

pressure. As an organization, we actively seek out those who maintain high ethical

standards and work hard.

We realise human capital is our greatest asset, so we not only encourage staff to seize

opportunities for growth, experience and knowledge; we provide the resources to do

so. Our in-house training and development aims to develop leaders and continuously

provide superior talent to the BPO Connect group.

We are not just multicultural, but also open to new ways of thinking to fuel innovation.

We promote a culture of knowledge sharing. BPO Connect teams continuously strive

to improve and automate processes both internally and for clients.

Professional Associations

Our employees are members of various accounting bodies in Australia and Sri Lanka,

including:

©2014 BPO Connect

Attracting Talent Our employees go through a rigorous interview and vetting process.

All new employees are required to sign non-disclosure and confidentiality agreements

before starting work.

Additionally, all accounting associates must go through 8 weeks of induction training

covering Australian accounting and taxation. Accounting associates must pass the

assessment test administered at the end of training with a minimum score of 80%

before they are assigned live client work.

We require employees to complete weekly two-hour refresher and continuous training

programs run by Australian experts to enhance the bookkeeping, accounting, taxation

and SMSF knowledge of our team.

Employees are actively encouraged to pursue professional qualifications as we provide

tuition reimbursements on successfully clearing exams.

Did you know…?

All BPO Connect employees have, at minimum, a bachelor’s degree.

We are native and fluent English speakers. We also speak French, Spanish,

Sinhala, Tamil, Hindi, Mandarin, Cantonese, Malay, Italian and Greek!

Sourcing of CV’s

Screening process

Assessing

Interviewing

Hiring decision

Referee check

Offer

Newspaper

adverts Employee referrals F&A Institute job

banks

©2014 BPO Connect

Locations

Contact

Asia Pacific

Australia

China

India

Malaysia

New Zealand

Singapore

Sri Lanka

Americas

Canada

Latin America

United States

Europe

United Kingdom

Other EU

Corporate Headquarters

BPO Connect Pty Ltd

Buildings 3 & 4

320 Lorimer Street

Port Melbourne, VIC 3207

Australia

(+61) 3 9998 6700

www.bpoconnect.com

Disclaimer: The information contained herein has been prepared to assist prospective employees in making

their own evaluation of the Company and does not purport to be all-inclusive or contain all the information a

prospective employee may desire. This brochure and information it contains are confidential and proprietary

to BPO Connect Pty Ltd and shall not be reproduced or copied for any purpose.

We’ve been a leading outsourcing provider in Asia Pacific for more than

a decade. We also have a strong global presence.