our year of achievement and success - welcome to sussex ... › ... ›...

1 Excellent care at the heart of the community 2Excellent care at the heart of the community

APRIL MAY

Our year of achievement and success

‘T hank you’ volunteers

The trust and the people we serve benefit hugely from the commitment of more than 550 people

who volunteer to support our work.

So during National Volunteers’ Week our teams hosted a

number of events to

thank them for their ongoing

dedication and support.

Proud to careOur Brighton & Hove community neurological

rehabilitation team secured the annual Proud

to Care award for their drive to improve the

way they communicate with service users,

how they provide information and use patient

feedback to continuously improve.

Living our values

We launched our core values to underpin and shape the way we all behave and

interact with our colleagues, patients and the public. They help us to achieve our

overall vision: excellent care at the heart of the community.

SPRINGAPRIL TO JUNE 2014

JUNE

Hearing the patient’s story

Anne-Marie’s fear of dental treatment

makes accessing care a big problem for

her. She finds ‘high street’ dentists don’t

give her the time or the attention she

needs, and after struggling for years she

sought advice from her GP, who referred

her to our Special Care Dental Service.

When she came to talk to our trust board

in April she praised the ‘exceptionally

friendly, reassuring’ manner and ‘calm

professionalism’ of the team. She

describes the service as ‘wonderful’ and

the nurses as ‘absolutely outstanding’. She

feels that the service has ‘empowered’ her

and that she has ‘learned to be strong.’

Caring for carersA growing number of carers living in West Sussex are enjoying the support of our innovative carers’

health team.

This unique service is led by a team of clinicians who visit carers in their own home to check their health and wellbeing. The team offers advice and enables carers to maintain or improve their health.

Developing our leadersGood leadership is central to our progress. We looked at how to strengthen our culture at our annual leadership conference, hearing from national speakers and arranging development workshops to improve knowledge and skills. And we have developed a quarterly leadership exchange programme to bring our leaders together, explore national and local priorities and take part in learning and development sessions.


JULY AUGUST


Investing in the futureWe’re proud to pioneer care certificate training

to enable healthcare assistants to become

nursing assistants. Launched in response to

the 2013 Cavendish review, our programme

includes a five-day taught course and

practice-based assessment, and has supported

over 100 staff to progress in their career.

Community nursing at it’s best

In our magazine

Trust Talk we

highlighted the work

of our community

nursing teams.

They play a crucial role caring for some of the most

vulnerable people in our communities – housebound

patients who have a long-term health condition

and/or are frail elderly. We support patients to

care for themselves and promote their health and

wellbeing, helping them stay out of hospital and retain

independence in their own homes.

More health visiting

As part of the NHS England health visitor implementation

plan we have trained over 100 health visitors in West Sussex since

2011, reinforcing our work to give young children the best possible

start in life.

Health visiting is part of the Healthy Child Programme, provided

to all families with children under the age of five.

SUMMERJULY TO SEPTEMBER 2014

SEPTEMBER

New MSK contractWe’re pleased to be part of the newly formed Sussex musculoskeletal (MSK) partnership

designed to transform care for patients with joint, bone and muscle pain in Horsham, Mid Sussex

and Brighton & Hove.

By working in partnership we aim to ensure patients access the right

service for them at the right time. And in the Coastal area of

West Sussex we have been working with our clinical commissioners

as they consider options for the future

of these services in their area.

Join our FT club Our foundation trust (FT) team has been actively recruiting members of

the public to become FT members, for example by mingling with the throng at the annual Crawley MELA.

More than 5,000 people attended along with other

community groups and partners.

Our current public FT membership figure stands at around 4,300. See details on how to join for free: www.sussexcommunity.nhs.uk/ft.

Nursery celebrations

Our Hilltop nursery in Brighton

achieved the Healthy Choice award for the second time.

And in Crawley, our Rainbow

nursery received a ‘Good’ rating in their latest Ofsted report.

Hearing the patient’s story

Mrs Stokes spoke to the trust board in September about her experiences when her father was on our Viking ward at Crawley Hospital. She praised our team for their sensitivity to the family’s needs, their professionalism when her father needed emergency care and for managing the discharge process so well. “They were fantastic. Nothing was too much trouble, and care at all times was delivered with happy good grace.”


OCTOBER


A top place to workWe’re proud to be ranked by the Health Service

Journal amongst the best 100 places to work in

the health sector in England, especially because

this achievement is based upon the feedback

from our staff in the confidential annual NHS

staff survey.

One Call One Team winOur innovative One Call One

Team service won the Kent, Surrey and Sussex (KSS) Leadership

Collaborative award.

One Call offers a single point of access for professionals and the

public via a 24/7 telephone service. Made up of nurses, therapists, admission avoidance matrons and social workers One Team

then offers urgent and safe care to patients at home to help avoid hospital admission.

Largest study In the largest study of its type, our

multiple sclerosis team is doing a great

job to support lead researchers from

Liverpool to identify factors that affect

the quality of life in patients who have

neurological conditions and how we

can improve their care.

AUTUMNOCTOBER TO DECEMBER 2014

NOVEMBER

Getting going

Sandy was housebound due to weakness

in her knee, but our falls team facilitated

practical exercises to deal with the

problem and referred her to our Time to

Talk talking therapies service to help her

overcome a fear of falling. Six months later

Sandy was enjoying a 45 minute walk with her dog!

See how we do it!Our West Sussex family nurse partnership

(FNP) team hosted a visit by Kate Billingham CBE, the international

ambassador for FNP at the University of Colorado with three senior health

ministers from Norway.

The Norwegian’s government’s health department were keen to see

our service in action as it plans to launch its own programme.

Care environments amongst the bestThe quality of the care environment at our eight community hospitals ranks with the best, said the patient-led assessment of the care environment report (PLACE) published by the Health and Social Care

Information Centre.

The review covers four key areas: 1) cleanliness 2) food & hydration 3) privacy, dignity & wellbeing, and 4) condition, appearance & maintenance. In three of the four areas our scores are above the national average, exceeding 99 per cent in the cleanliness category.


Brilliant staff

Our annual staff achievement awards scheme celebrates the brilliant work of our staff and recognises long-term commitment to the NHS. The 2014 chair’s award went to our estates and facilities team, made up of over 300 staff. Other awards included: excellence in customer service, initiative, quality, outstanding commitment and behind the scenes.

Proactive care at its best!Two elderly sisters both aged 100+

were referred to our proactive care

service when one was admitted to

hospital leaving the other alone and

at risk. We quickly arranged emergency

care for the sister still at home and then

co-ordinated a temporary placement

for her at a local nursing home.

Both sisters were later able to return

home thanks to the ongoing support of our team. Our therapists assessed their

home for new equipment and have helped them regain strength and balance to

help avoid falls. We have plans in place for both sisters and these are made

available to the ambulance service which helps the sisters remain at home and

in control of their health.

The success of our innovative proactive care approach has been confirmed

by a 30 percent reduction in the number of people that need to go to hospital

during a crisis when a proactive care plan is in place.

Our year of achievement and successDECEMBER

Hearing from our users

Alfie has complex health needs and uses a range of

our services including paediatrics, children’s nursing, occupational therapy, speech

and language therapy, physiotherapy, specialist

dental services and wheelchair services.

He came with his mother to speak with the trust board in

November. His mother praised the quality of Alfie’s care, but

she said it’s increasingly difficult to access some treatments and facilities as he grows

up. However, they feel well supported and had built a

good, friendly rapport with our services. In response we’ve reviewed the ways patients have a ‘named clinician’ to

coordinate care and invested to improve the environment

at Horsham Hospital.

National acclaim for sustainability

Working in partnership with Capita we won the sustainability achievement award at the annual Institute of Healthcare Engineering and Estate Management Awards, followed later by a triple win at the NHS Sustainability Awards, where our innovative sustainability strategy, Care Without Carbon, and its staff engagement campaign, Dare to Care, scooped awards in three categories: human resources, clinical and behaviour change.We’re making great progress towards our goal to achieve a 34 percent reduction in CO2 emissions by 2020, and aim ultimately to be carbon neutral.

Support for stammeringTo mark International Stammering Day our West Sussex speech

and language therapy teams worked to raise awareness of the

need for early referral to their service for children who stammer.

Stammering commonly starts between the ages of two to five

years but it can occur earlier or later in life.

Early intervention at a young age has the best outcome and can

help prevent a lifetime of stammering. Our team have helped

Ollie who used to be reluctant

to ask questions at school. He

is now a very confident little boy

who is comfortable talking to

people and is happy to put up

his hand in class.

AUTUMNOCTOBER TO DECEMBER 2014


JANUARY


We’re GOOD!

The quality of our care was rated as Good by the

independent Care Quality Commission (CQC)

following their inspection of our work.

This confirms that our services are safe, effective,

caring, responsive and well-led. The NHS Trust

Development Authority which supports NHS trusts

in their development said: “It is one of the best

inspections that we have seen in NHS trusts

in the South.”

As part of their inspection the CQC rated our

end of life care as Outstanding. These services

were also commended at the national Quality

in Care Oncology Awards and are highlighted

by NHS England as a model that other

organisations can learn from and follow.

Most improvedWe won the most improved

community provider award at the prestigious Kent, Surrey and Sussex Academic Health Science Network Awards in recognition of our patient

experience programme and the work of our matrons and community

teams to provide better care.

Innovate to succeed

Our pilot project with eight care

homes in West Sussex and in

collaboration with the digital

telehealth company Docobo used

online technology to improve

care for the patients involved

and cut hospital admissions

by 75 per cent. Our success

secured the enhancing innovation

through collaboration award at

the prestigious Kent, Surrey and

Sussex Academic Health Science

Network Awards.

WINTERJANUARY TO MARCH 2015

FEBRUARY

Winter wondersOur teams worked exceptionally hard to manage the unprecedented surge in demand for health

and care services last winter.

In line with our winter plans we invested to strengthen our community teams and admission

avoidance and rapid response services. We also put in place new systems to monitor and manage the daily pressures. Our staff did a

magnificent job and we’re grateful to them for their commitment and dedication.

T ime to Talk successOur talking therapies service Time to Talk in Horsham and Mid Sussex was identified by NHS England as a national good practice site for others to look to and learn from.

We also developed the service across West Sussex so that people can now refer themselves directly rather than going via a GP. The service has some of the best rates in England for supporting people to get back to work after a period of sickness absence associated with anxiety or depression.

Best for breastfeeding

Brighton & Hove is the best place in

England for children who are exclusively

breastfed at 6-8 weeks of age. This

success reflects the hard work of our

breastfeeding teams and health visitors

along with other partners in the city –

and of course of local parents!


MARCH

Good staff survey resultsNearly 1,700 staff completed the

confidential staff survey. Our scores

are better than average in 25 of the

survey’s 29 key findings and have

improved each year since 2010.

Our staff engagement and

satisfaction measures rank

amongst the best in England.

Staff at our leadership exchange event enthusiastically backed the campaign

launched by Dr Kate Granger, a terminally ill doctor, to encourage

health workers to introduce themselves to patients.

New approach makes a difference

Our Brighton & Hove integrated primary care teams are part of a new Better Care Fund approach to look after the city’s most frail and vulnerable patients. The aim is to provide better coordinated care for people with multiple long-term conditions in their own homes.


Caring for looked after children

Our Trust Talk magazine explored our amazing team in West Sussex who ensure children and young people who do not live with their birth parents receive the right health and care support. Many have special needs.

Bognor hosts the mayorThe town’s mayor visited us

at Bognor Hospital to see how

we either support people to live

healthy, independent lives at

home or provide quality care

in an inpatient bed in our eight

community hospitals across

West Sussex. The visit was

supported by the Friends of

Bognor Hospital who generously

support our work.

Hearing the patient’s

story Each trust board meeting

hears directly from a patient about their experience of our work. In January Kerry spoke about her care at our Sussex

Rehabilitation Centre. She said our staff are “welcoming

and kind” and have guided her carefully through the process. “It’s not easy,” she said. “So

being included and reassured is very empowering!” The team has done a great job to produce

her prosthesis and Kerry is delighted with the outcome.

The team were runners-up in the best prosthetist category at the Limbless Association Prosthetics and Orthotics

annual award.

WINTERJANUARY TO MARCH 2015

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