T h e n e w s l e t t e r f o r I P F W c o m p u t e r u s e r s I n f o r m a t i o n T e c h n o l o g y S e r v i c e s A u g u s t / S e p t e m b e r 2 0 0 0

In This Issue . . . Our Help Desk Coaches Welcome You Back……....page 1

Walb 221 Conversion to Student-Access Lab.…..….page 1

Campus-Wide Software ……………………………....page 2

What’s New in Software Suites?……………………..page 3

EndNote for IPFW Network Users.….……………....page 3

IT Services People on the Move..…....page 4

Courses & Resources………….……...page 4

Jenny Gunkel has been Help Desk Supervisor almost three years. She continues to look for ways to provide better customer service and improve the Help Desk. In her spare time, Jenny is a cruise specialist and enjoys spending time with her family, traveli ng to new places and going to the lake. Jenny introduces her staff below. Help Desk Consultants Mandi Marquardt has been a ful l time Help Desk employee for almost a year. She has experience with many popular software applications, networking basics and troubleshooting operating systems. She recently became A+ certified. In her spare time, Mandi likes to watch movies, wheel and deal on eBay and bake cakes. Amy Carter is a full time employee who started as a Computer Operator in 1990. She currently works both Operations (Mainframe) and Helpdesk on a daily basis. Amy has taken several desktop software classes as well as a Trouble Shooting, Maintaining, and Upgrading PC workshop. She also is learning a lot about the network from her husband, John Carter who is ITS Network Systems Programmer. Her current goal is to finish her degree in General Studies/Communication. Sandy Colli nsworth brings many years of service to the Help Desk. She has a total of 20 years combined with Purdue West Lafayette and IPFW. Sandy is currently working part time and splits her time between Operations and the Help Desk. In her spare time she is a Mary Kay Consultant, enjoys reading and walking. Help Desk Student Consultants Jim Pingle received his AS degree in Information Systems this spring, and is working toward his BS degree. Jim enjoys tinkering with computers, networks, and using the Internet. He has experience with most major software packages, especially word processing, graphics, and Internet applications. In his spare time, Jim enjoys listening to music, watching movies and television.

Our Help Desk Coaches Welcome You Back

WALB 221 Conversion to Student-Access Lab

IT Services and Physical Plant have spent the summer months transforming Walb 221 (the former location of Continuing Ed ucation) into a 65 station Student-Access Lab. Stop by and take a look when you are in Walb!

Jennifer Caseldine is working towards her associate’s degree in Information Technology and bachelors in Philosophy. She is familiar with various software applications and recently received her Help Desk certification. She enjoys surfing the net, reading and working out. Aleshia Taylor is a student in her final year. Majoring in Psychology, with a minor in Computer Science. Aleshia comes to the Help Desk with experience in tech support from Packard Bell and ITT Aerospace helpdesk. Tony Weber is a sophomore majoring in Information Systems. Tony enjoys interacting with computers and problem solving. He has extensive experi ence with popular software. In his spare time, Tony likes to play tennis, guitar and lift weights. To Obtain General Computer Assistance

http://www.its.ipfw.edu. The IT Services Web site has over 800 pages devoted to user support. Topics include information on general computing assistance, frequently

asked questions, problem reporting, faculty/staff training, obtaining computer accounts, and more, answering a wide range of computing questions.

Help Desk Continued on page 3

Faculty/Staff Offices Most of your workstation software is covered by a campus-wide license and is available to IPFW faculty, staff, and students for on-campus use (i.e., IPFW owned computers). The most commonly used software has been loaded on each campus server. These packages can generally be installed on your office Windows workstation by using the DOS IMENU program or by creating aliases on a Macintosh. Accessing the IMENU - When logged on to the network, close all software applications and disable virus software. Select the MS-DOS Prompt from the programs menu, type IMENU and press enter. Once in the IMENU, use the installati on chart to help you proceed through the menu(s) to install the software you want.

Microsoft Office 2000

Now including Publisher 2000

WordPerfect Suite 2000

AppleWorks 6*

Eudora Pro 4.32**

Dreamweaver 3**

Homesite 4.51

JMP 3.2.6.1*

Maple 6.01

Matlab 11.1*

Minitab 13

SAS 8.1

SigmaPlot 2000

SPSS 10.0.5

AutoCAD 2000*

JBuilder 3.5

Mapinfo 5.5*

Student-Access Labs The Student Computing Labs have a variety of software available. They offer everything from word processors, spreadsheets, databases, graphics, and statistical programs to software f o r s p e c i f i c c l a s s e s . Documentation for many packages is available in each lab. Each lab also has one workstation for people with special physical needs as well as many additional accessories.

Campus –Wide Software

LRC Classroom Setups These machines connect to the Student Lab servers and offer all the software available to students in their labs. There is a common username assigned to all of these machines: LRCFLOAT. You need to call Learning Resource Center (LRC) at 6519 (481-6519 from off campus), or e-mail them at lrcscheduling@ipfw.edu and reserve a computer at least 24 hours in advance (more advance notice is always appreciated, especially at/near the end of a semester).

Page 2 InfoShare

To learn more about the LRC computers visit the ITS Web site at: http://www.its.ipfw.edu/faqs/lrc.html (and)

http://www.its.ipfw.edu/fac-staff/lrc.html

To learn more about the Imenu, visit the ITS Web site at:http://www.ITS.ipfw.edu/helpdesk/imenu.html (and)

http://www.its.ipfw.edu/site_licenses.html

To learn more about the Student-Access labs, visit the ITS Web site at: http://www.ITS.ipfw.edu/students/oacf.html (or)

http://www.its. ipfw.edu/lab_software.html

SOFTWARE SUITES

Mail and Web

Math/Stats

Other

2101 E. Coliseum Blvd. Fort Wayne, IN 46805,

(219) 481-6031 Editor: Pamela Zepp,

.e-mail: ZeppP@ipfw.edu, InfoShare is a newsletter published by

Information Technology Services, http://www.ITS.ipfw.edu

Indiana University - Purdue University Fort Wayne.

* Only in Student Labs ** Only on Faculty/Staff Servers Macintosh Windows

RealTime Preview - lets you scroll through and preview formatting options, such as fonts, lines, tables, borders, and shading, to see what they look like without applying

those changes to your document. Embedded Fonts - allows your fonts to be compressed and saved with the file data. Autoscroll - lets you scroll through a document without using the arrow keys or the scrolls bars. Enhanced Charting module - provides additional chart types and capabilities. Enhanced shapes - provides over 100 new shapes. Skewed table cells - allows you to skew the top row or the left or right column of a table. Browse buttons - let you navigate within a document in the same way that you navigate through an Internet document. To find out more about the Corel WordPerfect Office 2000 Suite use the Perfect Expert. Type in the keywords “New Features” and click Search.

Personalized menus - Office 2000 displays only the commands that you use most often on the new personalized menus and toolbars. You can easily expand menus to reveal all Office commands. After you click a command, it appears on your personalized menu. Toolbars share space in a single row so that more screen space is available for your work. When you click a button on a toolbar, that button is added to the personalized toolbars on your screen. You can also customize toolbars. Language formatting - You can maintain a separate list of AutoCorrect entries for each language. Word will switch to the appropriate list based on the language formatting in the document. AutoCorrect - You can use the AutoCorrect exceptions list to prevent unwanted spelling corrections. Click and Type - automatically applies the formatting necessary to position the item where you double-clicked. Use the new Office Clipboard to collect objects from all of your programs, including your Web browser, and paste them when you need them. You can store up to 12 objects on the Office Clipboard. To find out more about the Microsoft Office 2000 Suite use the Office Assistant. Type in the keywords “New Features” and click Search.

InfoShare

What’s New in Software Suites

Help Desk Continued from page 1

℡ How to Contact the Help Desk Voice: (219)481-6030 for our Quick Menu Walk-in: KT 206 Hours: 8:00 A.M. - 6:00 P.M. Monday – Thursday 8:00 A.M. - 5:00 P.M. Friday E-Mail: helpdesk@ipfw.edu with your computer problem. Be

sure to send your username, building and room number, equipment type, property tag number, and complete problem description or error message.

℡ Help Desk Quick Phone Menu - 6030 0 = Help Desk Consultant 1 = Status of IPFW servers, network and/or mainframe * 2 = Help desk hours and location 3 = Faculty/Staff account information 4 = Student access Lab hours and locations 5 = Student e-mail dial-in and Dmail information 6 = Student lab account information

*Please be aware this is not an automated process. There will be a short delay between the time a system problem occurs and when the information message line is updated.

℡ Be Prepared wh en you call The Help Desk’s goal is to assist you over the phone to resolve the problem. If phone assistance will not resolve the problem, we will assign a work order or “track,” as we call it, to a technician who will be assigned to solve the problem. Response time to work orders is dependent upon a combination of priority level, workload and the available staffing. We will need specific information about the problem including the exact error message and property tag number(s) of the equipment involved.

The Help Desk has a Quick Guide available with tips on when to call the Help Desk, what to do before you call with a problem, how to contact us, our phone menu, priority levels, and some helpful FAQ’s. If you would like a copy of this helpful guide stop at the Help Desk – KT 206 and pick up a copy.

Page 3

for IPFW Network Users At the recommendation of the Academic

Computing and Information Technology Advisory Subcommittee (ACITAS) and the Information Technology Policy Committee (ITPC), EndNote has been purchased as a volume-network license for this Fall. EndNote serves as both a personally-created reference database and a Z39.50 client to search and download bibliographic records from library catalogs and databases supporting this protocol. The resulting personally-created database of references can then be used to maintain and create bibliographies following several standards. EndNote is installed and configured like other network software at IPFW (SAS, SPSS, WordPerfect, etc.). The Windows version is available to install on a faculty member's office computer from the IMENU. For Mac instructions, E-mail William Baden (baden@ipfw.edu) . Additionally, it is available in the student-access labs and general academic multi-station computer classrooms (NF B39, B41, B88). The product is fairly simple to learn and use. Introductory workshops will be available for faculty in September.

To find out more a b o u t t he Core l WordPe r f ec t Off ice 2000 Sui te use the Per fec t Exper t . Type in the k e y w o r d s “ N e w F e a t u r e s ” and c l i ck Search . To find out more a b o u t t he Mic roso f t Of f i ce 2000 Sui te use the Off ice Ass i s t an t . Type in the k e y w o r d s “ N e w F e a t u r e s ” and c l i ck Sea rch .

Windows 95/98

taught by Pam Zepp Part 1 Wednesday - Sept. 6th 9:00 A.M. - 11:00 A.M. Part 2 Friday - Sept. 8th 9:00 A.M. - 11:00 A.M.

WWW and HTML

Using Netscape and the Web

taught by Scott Vitz Friday - Sept. 22nd 9:00 A.M. - 10:30 A.M.

Writing Web pages in HTML

taught by Pam Zepp Part 1 - Monday - Sept. 11th 1:30 P.M. - 3:30 P.M. Part 2 - Wednesday - Sept. 13th 1:30 P.M. - 3:30 P.M. (or) Part 1 - Tuesday - Sept. 12th 1:30 P.M. - 3:30 P.M. Part 2 - Thursday - Sept. 14th 1:30 P.M. - 3:30 P.M. (or) Part 1 - Wednesday - Sept. 13th 9:00 A.M. - 11:00 A.M. Part 2 - Friday - Sept. 15th 9:00 A.M. - 11:00 A.M.

Rebecca Williams, an IPFW employee for over sixteen years, will be leaving the IT Services’ Account Clerk position to complete an M.S. in Counselor Education and to pursue a career in K-12 student counseling. Rebecca’s last day will be Wednesday, August 16, 2000. To celebrate her dutiful service and the friendships she’s formed over the years, there will be a party on that day from 2-4PM in Kettler Hall Faculty and Staff Lounge. Rebecca leaves us with these words: “IPFW has been a very loving, caring, and nurturing place in which to grow personally and professionally. I thank all of you for this opportunity.” We wish you well, Rebecca. Mary Anne Stailey, former receptionist for IPFW’s English Department, has accepted IT Services’ Account Clerk position and will soon be taking over all of the responsibilities entailed therein. She is handling administrative duties for a very busy department supporting campus-wide computing. With many years of experience in the receivable/payable/purchasing area, Mary Anne is sure to be an asset to the department. Welcome, Mary Anne. Matt Marshall, a lifetime resident of Fort Wayne and current IPFW student, recently accepted a position with IT Services’ Technical Support group. After graduating from Homestead High School and working in food service for a while, Matt began working toward a Bachelor’s degree in Information Services at IPFW. Since last August, Matt was employed by IT Services as a student worker. Matt’s new position requires him to repair PC’s and to help maintain the campus network. Welcome, Matt. Rhonna Kananen, formerly of Bellefontaine, OH, also accepted a position with IT Services’ Technical Support group. As the former Network Administrator/Technician for several businesses in central Ohio, Rhonna brings critical skills to a position that requires her to troubleshoot and repair IPFW’s hardware and software problems. Welcome, Rhonna. Kathy Skurzewski, former Computer Technician for IPFW’s Transitional Studies Department, has accepted the newly created Student Computing Labs Supervisor position in IT Services’ Operations group. Kathy will be required to manage thirty lab consultants, test new software, and develop training materials. With a long history of working with students and computers, Kathy is well equipped to thrive in her new position. Welcome, Kathy. Jeff Bender, a Computer Technician with IT Services for approximately three years, left IPFW on Friday, July 18, 2000 to accept a new, challenging position with Cornerstone Solutions in Fort Wayne. Good luck, Jeff.

To learn more about the IT Services staff , v is i t our Web s i te at: http://www.ITS.ipfw.edu/people/

Register On-Line for Short Courses http://www.its.ipfw.edu/docs/training/schedule.html

COURSES & Resources

Free to IPFW Faculty and Staff

IT Services People on the Move

Page 4 InfoShare

Facilitating Electronic Communication With Your Students taught by William Baden

Thursday - Aug. 17th 9:00 A.M.-10:00 A.M. Friday - Aug. 18th 9:00 A.M.-10:00 A.M.

Tuesday - Aug. 29th 9:00 A.M. - 10:00 A.M. Wednesday - Aug. 30th 9:00 A.M. - 10:00 A.M.

MS Office PowerPoint

taught by Scott Vitz Part 1 Monday - Sept. 18th 9:00 A.M. - 10:30 A.M. Part 2 Wednesday - Sept. 20th 9:00 A.M. - 10:30 A.M. Part 1 Tuesday - Sept. 26th 9:00 A.M. - 10:30 A.M. Part 2 Thursday - Sept. 28th 9:00 A.M. - 10:30 A.M.

Friday - Aug. 25th 1:00 P.M. - 2:00 P.M.

cc:Mail 6 Friday - Aug. 25th 9:00-10:30 A.M. Thursday - Sept. 7th 9:00-10:30 A.M.

New Technology EndNote taught by Scott Vitz Thursday - Sept. 7th 2:00 P.M.-3:00 P.M. Friday - Sept. 8th 2:00 P.M.-3:00 P.M. Monday - Sept. 11th 9:00 A.M. - 10:00 A.M. Tuesday - Sept. 12th 9:00 A.M. - 10:00 A.M.