front desk v/s back office – 2 sides of a coin
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Front Desk V/s Back Office – 2 Sides Of a Coin
Phone no 800-594-7695512-843-8874Fax 888-596-6103
E-mail [email protected]
Website http://www.supportninja.com
Front Desk V/s Back Office – 2 sides Of a Coin
There are no secrets to success. It is the result of hard word, sheer determination and preparation. It is not something that happens overnight but it takes years of hard work by the whole team. Today in almost all companies there are two distinct types of employees: those who work in the front office and those who work in the back office. These terms – front office and back office Solutions are used to describe the two general facets of all customer related business operations. The front office and back office are the two sides of a coin and if any one faces difficulties, the other gets hampered too. Here’s a basic difference between the back and the front office.
The most common and the obvious difference between the back office and front office is the work. Front office activities include more amount of face-to-face interaction and are directly connected to customers or clients, such as marketing, sales, service and support. While back office process outsourcing activities include all other business functions and activities that aren’t customer-facing. These include major accounting and finance, the human resource department and the data department.
Both the front office desk as well as the back office desk needs extremely well organized skills. Front office team requires good interpersonal skills as they deal with the client face-to-face. Good listening and understanding client need along with sales skills are a must for front office executives. Back office is the back bone of any organisation. The skill set required by back office team depends upon the department and the position held. Basic computers skills are essential for both the front and the back office but these skills vary. Front desk might just need to schedule appointments but the back desk has to use a computer for various other advanced programs. Word processing, ledger systems, billing personnel and other many other skills are required by back office. But the most important are excellent oral and written skills for back office employees.
Front office is something that attracts, sells and retains customers. Stores, sales, service and support workers represent the face of your company to the market. Remember that any business that relies on customers and clients won’t be able to survive and thrive without effective front office operations. As said back office is the back bone of any company and it doesn’t necessarily have to take a back seat. Not having the correct back office executives can seriously harm your business.
If it’s a start up and you’re not sure about the back office team, you can always go for back office outsourcing process. This will indeed be a greater help as all the back office work would be handled by experienced professionals of the outsourced company. Back office activities are a support system for the front desk. They plan for, monitor and even improve ongoing business operations. Remember what your clients see are the results from data gathering, strategic meetings and operational decisions taken by the back office.
701 Brazos St. Suite 1616
Austin, TX
800-594-7695512-843-8874
888-596-6103
http://www.supportninja.com
