O s v a l d o N ú ñ e z774.282-0877 42 Water St. Ors11r@msn.com Southbridge, MA 01550

P r o f e s s i o n a l E x p e r i e n c eFamily Health Center of Worcester December 2007 – PresentSystems AdministratorWorcester, MA

Work directly with the user and/or vendors to articulate and document user application

Responsible for third-level support for all server related issues. Participated in complete system builds, upgrades, migrations, code deployments

and patch management. Administered change management related to server upgrades and software

installation. Added and removed server roles and features; configured AD Domain Services

roles; configured network infrastructure roles; configured file and print services. Responsible for day-to-day support on Windows Server and backup/restoration for

more than 60+ Servers; job entailed frequent visit to Data Center, due to the nature of the work.

Extensive experience in installation, administration and networking in various environments.

HIPPA Compliant. EMR (NexGen & Meditech). Citrix Provisioning Services and VDI. Oversees management of Help Desk operations and team members. Evaluates work flow processes, identifies solutions and resolves issues. Ensures effective training of new employees and staff development. Provides leadership and direction ensuring the successful implementation of all

Information Services initiatives. Participates in Help Desk Leadership on-call rotation. Assists with planning and implementation of Service Desk Manager Functionality

expansions. Establishes Help Desk support plan, schedules resources, and communicates

metrics to Leadership for major go lives and upgrades. Currently service about 800 users and 10 locations. Proficient in Microsoft: Office Suite, Windows 7, Windows 8, Windows XP, Server

2003, Server 2008, Server 2012. Active Directory, MS Exchange, Citrix. Group Policy Manager, WAPs.

Familiar with Linux, OSX, Apache2, IIS7, MySQL, Microsoft SQL, Website Design, , Cisco ASA Firewalls, Cisco 3750(X) Switch, Meraki Firewalls, VMWare, DNS/Power DNS, McAfee Enterprise, Symantec Endpoint Solutions.

IT Technical Support Services 2005 – December 2007Field TechnicianMarlboro, MA

Maintenance and service of computers and network at customer sites.

Troubleshooting and remote access technical problems on software and hardware upgrades.

Extensive experience in virus and malware removal, system optimizations, and preventative maintenance.

Proficient in Microsoft: Office Suite, Windows 8.1, Windows 7, Windows Vista, Windows XP, Server 2003, Server 2008 and Server 2012.

Familiar with Linux, Apache, MySQL and Microsoft SQL. Current knowledge of hardware and technical aspects of latest advancements in IT.

E d u c a t i o n & Te c h n i c a l S k i l l sQuinsigamond Community College Worcester MAComp Sys Eng Forensics 2013-2016Gibbs College Montclair, NJ 2001 - 2003Computer Programming, Business Administration, NetworkingInstituto Pedagógico Dominicano Santiago, DR 1999 - 2001Computer Programming, Basics Business Administration and Accountings