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Developing the Coach Within –Highly Effective Coaching Using
Mindfulness
Michael Orzen
Mike Orzen CMA, CFPIM, PMP
•20+ years Process Improvement
Plant Manager/Lean transformation
Service, Banking, Insurance, Healthcare,
Manufacturing
30+ years of yoga and meditation
Certified Kundalini Yoga instructor
•Lean Coach, Consultant, Adjunct Professor
§ Lean Enterprise Institute, The Shingo Institute, ThedaCare
NHV, The Ohio State University
Shingo Prize 2011
Objectives
ü Be a more effective coach
ü Understanding what mindfulness is
ü Understanding its importance
ü Knowing how to use it to be a better coach
ü Learn a few exercises and techniques
ü Leave inspired to learn and experiment
What You Will Learn
Understand and apply active self awareness and mindfulness techniques to significantly impact your coaching effectiveness
Be a much better coach with heightened levels of listening, understanding and awareness of the coaching/learning process
Map out a course of personal improvement to further develop your coaching skills
Effective Coaching
ü Develop Peopleü Show Respectü Lead by Exampleü Provide Inspirationü Inspire Others Toward a Common Visionü Get Results <<<<
Group Exercise
Exercise
Listening
Questioning
Supporting
ChallengingDeveloping
Observing
Reflecting
Focus
Engagement
Presence
AwarenessConcentration
Attention
Observation
The Challenge / Opportunity
“Crap at the speed of light”– Email– Text– Facebook– LinkedIn– Twitter
TV news cycle – 24/7 doom and destruction!
Tyranny of the urgent
Meetings, One-on-One’s, Drop Ins
Where is our focus?
The Forces Against Mindfulness
A recent study by mobileinsurance.comhas revealed that the average person spends 90 mins a day on their phone. That figure may not sound like a lot but that amounts up to 23 days a year and 3.9 years of the average person's life is spent staring at their phone screen.
Children aged 2-11 watch over 24 hours of TV per week, while adults aged 35-49 watch more than 33 hours, according to data from Nielsen that suggests TV time increases the older we get. The average American watches more than five hours of live television every day.
Young people spend 7 hours, 38 minutes a day on TV, video games, computer. Media are a full-time job plus overtime for children 8 to 18, a Kaiser report says. They devote 53 hours a week to those pursuits, an hour and 17 minutes more than five years ago. LA TimesJanuary 20, 2010
ØStress
ØLack of Focus
Ø Lack of Awareness
Ø Impatience
Ø Health and Performance Impact
Group Exercise
Exercise
Reflection & Check In
Does this make sense?
How can I merge this with my current understanding?
What can I do to experiment with this practice?
What is Mindfulness?
Focusing on the present moment
Being aware of where your thinking is
Paying attention on purpose, in the present moment, and non-judgmentally
The art of conscious living
Is Mindfulness Spiritual or Religious?
The Wandering Mind & Mindfulness
Practicing Mindfulness
When the mind wanders…
1) Become aware of your current thinking2) Focus on the task at hand3) Note what is happening (Is my focus drifting, am I daydreaming, am I worrying,
am I planning, am I present?)4) Gently refocus on the subject at hand5) Each time you do, you strengthen your
“awareness muscles”
Group Exercise
Exercise
Practicing Mindfulness
Group Exercise
Exercise
Reflection & Check In
Does this make sense?
How can I merge this with my current understanding?
What can I do to experiment with this practice?
Coaching Through Questions
•Dialogue versus Telling
•Command & Control does not work as default
•You don’t have all the answers
•Your job is to develop people to solve their own problems
Helpful Coaching
Helping Not HelpingWhat is the problem you are trying to solve? Is that really the problem that needs to be
solved?Can you describe what is happening vs. what should be happening?
Why do you think that’s a problem?
What do you know about the current condition and how do you know it?
Let me tell you what I would do!
How did you link cause and effect? Are you certain you have identified root cause?
What experiments have you thought of trying?
Have you thought about trying ____?
What impact do you expect the countermeasure to have?
Are you sure that’s going to work?
* Would you like my help? Why, Why, Why, Why, Why?
Group Exercise
Exercise
Reflection & Check In
Does this make sense?
How can I merge this with my current understanding?
What can I do to experiment with this practice?
Planning Your Personal Development
Ø Read & research
Ø Practice daily
Ø Apply the Kata method
Ø Find a buddy
Ø Consider meditation & yoga!
Resources for Your Personal Development
Wherever You Go There You Are – J. Kabat-‐Zinn
Walden – H.D. Thoreau
Buddha’s Brain – R. Hanson & D. Siegal
Mindfulness in Plain English – B. Gunaratana
Heal Thyself – S. Santorelli
Search Inside Yourself -‐ C-‐M Tan
The Mindful Brain – D. Siegel
Numerous HBR & NYT articles
Mindful.org
Mindfulness-‐matters.com
Practicing Mindfulness
Select a daily task
Practice the simple technique– Be aware of your current thinking– Focus on the task at hand– When the mind wanders, notice what is happening (Am I drifting, am I daydreaming, am I worrying, am I planning, am I past or future focused?)
– Refocus the mind– Try not to judge
Next Steps
When you get back to work…
Identify a single area of focus, the one action you will take and how you will apply a practice of mindfulness
– What results do you hope to achieve?– How will you measure and assess your progress?
"The main thing is to keep the main thing the main thing!”
- Stephen R. Covey
Mindful or Not?
Increases presence, effectiveness and creativitywhile decreasing “mindless” mistakes
Developing the Coach Within –Highly Effective Coaching
Using Mindfulness
[email protected]@mikeorzen503.313.0023