organizationalbehaviorchapter3 150705141140 lva1 app6892

8/16/2019 Organizationalbehaviorchapter3 150705141140 Lva1 App6892

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Copyright ©2014 Pearson Education, Inc.

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Chapter 3

Emotions and Moods

Essentials of

Organizational Behavior 12e

Stephen P. Robbins !imoth" #. $%dge


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#fter st%d"ing this &hapter' "o% sho%ld be able to(

1. Differentiate emotions from moods, and list the basic emotions and moods.

2. Identify the sources of emotions and moods.

3. Show the impact emotional labor has onemployees.

4. Contrast the evidence for and aainst thee!istence of emotional intellience.

". #pply concepts about emotions and moods tospecific $% issues.

&. Contrast the e!perience, interpretation, and thee!pression of emotions across cultures.

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)h" )ere EmotionsE*&l%ded from OB St%d"+

M"th of rationalit"( emotions were the antithesisof rationality and should not

be seen in the wor'place%elief that emotions of any

'ind are disruptive in the wor'place

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#ffe&t' Emotions' and Moods

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!he Str%&t%re of a Mood

4-5Classifyin (oods) *ositive and +eative #ffect


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!he ,%n&tions of Emotions

Emotions and Rationalit"

motions are critical to rationalthouht) they help inunderstandin the world aroundus

Emotions and Ethi&s

+ew research suests that ethical behavior may be based to somederee on emotions and feelins

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More So%r&es

)eather+o impact accordin to research

StressIncreased stress worsens moods

So&ial #&tivities

*hysical, informal, and epicurean activities increasepositive mood

Sleep

-ac' of sleep increases neative emotions andimpairs decision ma'in

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Even More So%r&es

E*er&ise

(ildly enhances positive mood

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$lder people e!perience neative emotions lessfreuently

Se*

/omen show reater emotional e!pression,

e!perience emotions more intensely and displaymore freuent e!pressions of emotions

Could be due to sociali0ation4-"


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Emotional -abor

Emotional labor( anemployees e!pression oforani0ationally desired

emotions durininterpersonal transactionsat wor'

Emotional dissonan&e(

when an employee has toproect one emotion whilesimultaneously feelinanother

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,elt vs. ispla"ed Emotions

,elt Emotions(he individuals actual emotions

ispla"ed Emotions(

he learned emotions that the orani0ation reuires wor'ers to show and considers appropriate in a iven ob

S%rfa&e #&ting / hidin ones true emotions

eep #&ting tryin to chane ones feelins basedon display rules

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Emotional 0ntelligen&e

Emotionalintelligen&e( a personsability to)

*erceive emotions in

the self and others5nderstand the

meanin of theseemotions

6eulate onesemotions in acascadin model

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Emotion Reg%lation

Emotion reg%lation(identifyin andmodifyin the emotions you feel

Chane emotions by

hin'in about morepleasant thins

Distractin yourself nain in rela!ation

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OB #ppli&ations ofEmotions and Moods

Sele&tion 7 mployers should consider I afactor in hirin for obs that demand a hihderee of social interaction

e&ision Maing 7 *ositive emotions canincrease problemsolvin s'ills and help usunderstand and analy0e new information

Creativit" 7 *ositive moods and feedbac' mayincrease creativity

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More OB #ppli&ations ofEmotions and Moods

Motivation 7 *romotin positive moods mayive a more motivated wor'force-eadership 7 motions help convey messaes

more effectively egotiation 7 motions may impair

neotiator performanceC%stomer Servi&e 7 Customers 8catch9

emotions from employees, called emotionalcontagion

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Even More OB #ppli&ationsof Emotions and Moods

$ob #ttit%des 7 motions at wor' et carried home butrarely carry over to the ne!t day

eviant )orpla&eBehaviors 7 hose who feelneative emotions are moreli'ely to enae in deviant

behavior at wor'

Safet" and 0n%r" at )or7 %ad moods can contribute toinuries on the ob 4-16


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4o5 Can Managers0nfl%en&e Moods+

5se humor to lihtenthe moment

:ive small to'ens ofappreciation

Stay in a ood moodthemselves 7 lead by

e!ample;ire positive people

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0mpli&ations for Managers

5nderstand the role of emotions and moodsto better e!plain and predict behavior

motions and moods do affect wor'place

performance

/hile manain emotions may be possible,absolute control of wor'er emotions is not

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Keep in Mind…

*eople who 'now their own emotions andare ood at readin others emotions may bemore effective in their obs

*ositive emotions can increase problemsolvin s'ills and help us understand andanaly0e new information

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organizationalbehaviorchapter3 150705141140 lva1 app6892

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